West Coast Holidays Review

I went on a one week trip to las vegas and los angeles and by far it was one of the worst trips yet. To begin with the hotels that are offered are situated in the middle of no-where, which limits your ability to travel to explore unless you re willing to spend money to commute from the hotel to another location.

Some of the hotels in Los Angeles that are provided are low tier hotels located beside the freeway, while the hotel in Las Vegas is also located somewhat far from the actual attractions, both of these are locational issues lead to larger prolems as it forces the customer to follow the provided schedule which has commuting times of 2 hours to 10 hours round trip depending on the activity. In addition to this, the distance from Los Angeles to Las Vegas is another 10 hour roundtrip, so if you re willing to play bus simulator be my guest.

Some of the canyons that are included in the trip are almost trippled the price of base admission, even with gas and drivers cost the amount paid is hardly worth. Furthermore, if you don t show up you still have to pay a fee.

In conclussion, I spent literally 2 days commuting on the round trip to and from Las Vegas. I skipped 2 days of commuting to avoid going to the to canyons so that I could stay in my hotel room and do nothing and I m probably gonna avoid going to the next event too and use my time to actually do something like call a lyft and go elsewhere not multiple hours away.

Tour Guide: Su Bang (I think that was his name)
I just want to say that we got lucky and got one of the best tour guide in the company for our tour. He was very patient, experienced, knowledgable, and charming.
The only thing that we feel that could be better is the time spent at each location could be longer, allowing for a less rushed experience.
Overall, the tour guide definitely deserves a promotion.

Unsafe and terrible driving, driver almost got us killed. Don t recommend at all !

A guide who only knows how to collect money! There are no explanations for the scenic spots. Getting off the bus means constantly smoking and actually arguing with guests! If you live in a casino hotel or a motel, you have to carry your luggage up and down the stairs. The seat of the car is very small, there are no curtains for the sunshade, and the emergency brakes are often carried out. After seven days it was very hard. As if we did n t pay, my friend said it s better to be a seagull! With such a poor reputation, can this travel agency survive? I gave a star because I was still alive to go home ...

Tour Guide: Kevin Wang
The way West Coast Holidays operate (at least for the Yellowstone Tour) is kind of like a distribution center where the cargo is filled to their truck where there is space and same destination. Tourist could be with one group of people one day and you would be on another tour on your 3rd day. This creates a lot of confusion with the tourist and the tour guide. The tour guide we had was rude and lazy, Kevin Wang picked us up at the 2nd stop at Vegas, we got on the bus and the bus just started driving. He did not indicate where we are going or introduce the tour. He came to us and stated we cannot use the bathroom on the bus as this will create unpleasant smell for other customer and no coffee/open drink on the bus. There were so many restrictions on the bus
A lot of time when we get on the bus, tour guide do not tell you anything until we are about 10 mins out. E.g. okay we are now Lake Powell, let s come back to the bus in 30 mins. There is very little to no background to the attraction to the place, you are on your own to find out.
Tour guide was rude to the tourist, several times some tourist was trying to question the tour guide on some issue and the tour guide just shut them out and asked them to stay quiet what kind of service is that?! There was another time we were at Yellowstone where we need to walk a far distance to an attraction. The tour guide was holding out the flag and walking. Our tour had 58 peoples and the tour guide was walking so fast none of the tourist could catch up to me. Yes, he was literally walking himself. After he realized no one was following him, he waited and starting clapping his hands and telling people you guys walk like and old solders . After about 30 mins, some people arrived at the attraction first and the tour guide said let s take your picture and get back to the bus. On a separate occasion, some of the tourist was late to the meeting time; we had to wait for about 10 mins. When we finally have all the people on board, the tour guide was not happy and said I am petty and will remember who was late. Next time I will not wait for you.
In my opinion, our tour guide was somewhat dishonest too. There were several times he told tourist we would go to this Chinese buffet (optional/self-pay) and the food there is very good. We felt for that several times and felt that the food there was below average. Of course, the tour guide collects cash from the tourist and made some profit there. There was another time the tourists have to fill out the form for optional item for Las Vegas (such as night tour/ High Roller/ Shows etc). We had received similar form prior going to the trip and it had the night tour and high roller in separate category. However on the form the tour guide provided, he had these 2 items combined together. When we asked if we can just join one of the item he said we could but would not recommend it. He then took the form from us (we had prefill it as we did not know we could just pick one) and he continued with the next tourist.
The bus driver was not very professional either. At one attraction where there was sand on the ground and we had to walk for about 30 mins, after the walk, we took off the shoes and clean off the sand. Once we were on the bus, I noticed there was still some sand in the socks so I just cleaned it up on the bus. A few attractions later, the bus driver came to me started yelling Chinese having sand on the floor. How could you yell at anyone especially a paying customer? Even if the customer is in the wrong, you do not need to yell at customer
Our tour guide started collecting the service charge (tips) on the fourth day of the trip (our trip was for 7 days). I am guessing he collect the service charge since some of the tourist had a shorter trip. To me, you should not collect the service fee until the trip is coming to an end. At the very least, I do not think the tour guide deserve the $8/day/person tip.

!!!! NOT RECOMMENDED !!!!
If you do not understand chinese, the tour guide is useless. His english was so terrible, we did not understand a word he said. Therefore, I feel that the 10$/day/person service charge is just money down the toilet.
The hotel was ok... a 3 star hotel, nothing more.
Transportation was with a worn down bus, very dirty and old. Not much more to say here.
The itinerary has a lot of loop holes. In our case, we went to see the Grand Canyon on a very foggy day. They knew that nothing would be visible from that morning, but they still went on with the trip of a 90$/person foggy and not at all visible Grand Canyon. Again, money thrown away on nothing.
The tour guide lacks of punctuality.
After booking online, for all other payments on the bus to the tour guide, we did not receive any receipts. None.
As I am writing this, we are stuck in a god awful mall, with no heating and nothing to eat, the one in Primm for more than 2 hours. Again, they should have checked if highway 15 is closed before leaving the hotel. This is very traumatic for us.
I will start a complaint and try as hard as I can to get a refund for this awful experience.
As a conclusion, I would NOT recommend this trip to anyone, not even my enemies.

I am a Christmas party. Overall, I am very satisfied with the itinerary and the hotel. Good service, especially Rebecca and Wade. I hope that Huangshi can participate in this trip this year.

We have a terrible experience with this company! Unfortunately we have to inform you that we will file a complaint on your company.
The company not associated with a company that provides services to transportation and accommodation at the hotel, and the ROOMS in the hotel BOOKED ON OTHERS NAMES!!!
3 days we could not get through to customer service, and support staff, he said that can not do anything.
We are very disappointed with this poor-quality service that are committed to other people to tell about it in social networks.
As a result, we were forced to pay $ 100, not to be left without an overnight stay or forgotten somewhere on the road in the desert.

One the worst tour that I have been to. Signed up the tour with "Take Tour". If I know that take tour is engaging west coast holidays, I would not have take the tour. I was on the 12 Days Yellowstone, Mt Rushmore, Antelope Canyon, Las Vegas from San Francisco tour. Itinerary is 70% accurate. Places like Yosemite Half Dome, Lake Powell and Glen Canyon Dam is not covered. For the San Francisco City tour, Chinatown is not covered. Basically, there is a mandatory fee and it is for some of the attractions, if they did not charge that fee, it could be likely that they going to skip it. The mandatory fees include $10 each for : horseshoe bend, Mt Rushmore, Grand Teton, Salt lake, Devil Towers, Crazy Horse. Take note that all these attractions are actually free of charge and they are charging each person $10. They simply just want to make the tour looks cheap then with initial payment then include additional fees which ends up not cheap at all. Next for tour guide, there are total of 6 different tour guide for these tour that I am with. Larry, Sam, Alan, Arron, Danny and Ariel. Of all of them, Sam is the worst. Went up the tour bus, did not give information on the next stop and start sleeping on the bus with body lying on two seats and pillow. Seems like he is prepared to sleep on the tour bus. Paying tips for this kind of guide is ridiculous. Arron provide information that are not clear and his English is unproficient. The rest of the tour guide give basic intro and when you reach the attractions, you are on your own. Alan gave false information on grand Teton saying that it is the paramount picture logo. If you do a google, it is in fact Ben Lomond Mt. And, when pass by a Pride day festival, he said that is a Gay and Lesbian Festival. Accommodation is usually airport hotel or inn of the cheapest they can find. A lot of time is wasted for the 12 days tour as it is a combination of multiple tours. Changing bus and fetching people resulted in lots of time wastage which causes time insufficient for attractions.

The scenery is very beautiful, the tour guide is very bad, the car is not dedicated to sleep, and the passengers are also divided into different levels.
After receiving the tip, the service attitude immediately deteriorated, and Wang without professional ethics.
Can't play 0 points, just give a star!

This travel company is extremely bad.
Don't waste your money.

Joined the Los Angeles tour, it was terrible. Their schedule cannot be worse, and no responsible tour guide. I don't think it worth the money. Don't go with them. Participating in the Los Angeles tour, it can't be worse. . . The itinerary is particularly poor, and I am always waiting for people. They are not coordinating themselves. It is purely for making money. The tour guide is not responsible for anyone. When thrown into a place, people will leave. . . Join the group of this travel agency

I chose Zhongxin Tianyi Travel Agency to start my vacation, but on the second day of the tour, all the tourists were thrown at McDonald's for four and a half hours. How can I arrange the travel agency?

Worst trip ever! Where is the 0 or negative star option? After arriving in the US, we were sold to a SoCal local travel agency called West Coast Holidays, which was the start of our nightmare. I summarize our terrible experiences below. Please AVOID this rip-off agency.

1. After departing from LA, the tour guide told us to have a rest before enjoying the view of pacific west. Then he fell asleep without any description of the view. 2. After we got on the bus, the tour guide stated that every passenger would have the chance to sit in the front, middle and back of the bus for the sake of fairness. But in fact, our family of 5 (including my 85-year-old grandmother) sat at the bumpy back for 3 days. Since we did not buy the optional activities from the tour guide, he took a revenge on us by arranging the seats. More than 10 other tourists suffered similarly like us who also did not purchase optional activities, including a 5-year-old girl and her family. We went to negotiate with the tour guide. He claimed that he was doing a fair job in the seat arrangement and the front seats were assigned to people who paid them. Nobody in our bus has paid for any amount of money for front seats. Are you kidding me??? 3. Have you seen anyone charge you service fee before any service? Well, this tour guide charged us the service fees for 3 days non-optionally at the end of the 2nd day. 4. Two tourists on our bus wanted to confirm with their agency before paying any fees to the tour guide. Guess what happened? The tour guide threatened to not give them the hotel room key in the evening!!!

I want to say; it is absolutely not tolerated to let seniors and children get car sick and vomit. It is also outrageous to use any fees to threaten tourists, which may be against the law. Hopefully this rip-off company will face the sanctions of law very soon. For the tourists who had similar experiences in the past, please make your voices heard. Our silence will just create more victims, who can be our relatives or friends.

Worst Tour and Tour Guide I ever experienced.
The tour guide was horrible and she uses fake name every tour to avoid bad reviews. (During our trip her name was Rebecca and on the previous trip she used her name as Alice). My issues
Fake Rebecca tried to sell more tours to me and I refused to buy those and caught on her lies. She made my tour horrible experience.
1. She always assigned me back seat of the bus.
2. Give me a room with the toilet don t flush properly and room at construction zone and banging noise all night long.
3. No customer service and bloody attitude.
Order number: JF19-598-9557
Tour Code: 489-2364

West Coast Holidays it s the worst tour company that I ever see. The driver is rude and stupid, don t help anybody to get in / get out of the bus, neither with your suitcases. The guide is OK. The first hotel is fine, just like description in the itinerary but the second one, no!
I never see any tour charge you before the tour for the tips! They charge you before the tour, so you are obligated pay everything in advance. Even if you don t wanna do something you had to pay. I didn t see any point about to stop in Apple Inc. and Berkeley university, just wasted time.

This company s service is so horrible, they left their tourist on their own with idea and we spent most of our time on the tourist bus. In addition, they didn t even allow the tourist to use the bathroom unless you were dying. After the whole day has ended they tell you that you need to pay a service money even though they just left the tourist there. Please everyone don t go to this company it will be your worst nightmare.

The tourism had a bad attitude,angry with customers only happy when they see money

I am writing this reviewed based on my experience during the 3 day San Francisco and Yosemite bus tour from Los Angeles Dec 26-28, 2019. Over all the tour was a good value for the price we paid, however, I experienced the following customer service issues that need immediate improvement.
1. Our pickup location was the Lincoln Hotel in Monterey Park. There were two other tour buses at our pickup location from a different tour company that caused a lot confusion.
2. There was no tour company liaison at our pickup site to make sure everything went smoothly.
3. When our bus arrived, it was 20 minutes late, the pickup time was 715am, the bus arrived at 735am. I tried calling the tour provider (West Coast Holiday) to find out the status of our bus and no one answered the phone.
4. When booking my tour on May 20, 2019, the take tours website stated book early for VIP seating. I booked early to get the VIP seats, which were confirmed on my itinerary as seat #3, 4 (two front seats). Once on the correct tour bus, I asked our tour guide Hinson about my VIP seats only to be told that someone else paid $10 more per day more to get those seats. We were given seats 11 and 12 for the first day and seat 27 and 28 on the last day. The tour guide also said that everyone was a VIP. The VIP seats early booking was a total lie.
5. During the tour, the entire tour group was given different seat assignments daily (accept the person that paid $10 more per day). When I asked the tour guide why we changed seats everyday he said it s was to give everyone a better view. Well if they wanted a better view, they should have booked their tour early like I did to get a good seat, a VIP seat that I was promised and never received.
6. The last night of the tour we stayed at the Merced Inn& Suites which was an old, out dated hotel. Our room floor was dirty and need to be vacuumed.
7. The bus was out dated and had no USB ports.
8. The driver drove to fast on mountain roads.

The tour is advertising for Yosemite National Park but the tour guide used all sort of excuses to divert the program, we ended up visiting a winery. The national Park Service offical site shows road open and small chance of snow late in the afternoon. There are optional tour for Aquariium and cruise, when we decided to not taking these tours instead to have some free time ourselves, the guide was not happy and a bit pushy.

We have joined a tour to Yellowstone organized by West Coast Holiday in Jun 2017 for 9 days. The tour guide Lavia Nam has tried to convince us to join an expensive boat trip but number of people cannot meet the minimum the tour cannot be organized.
Lavia Nam has taken a nasty step to shorten all our sight seeing time from one hour to 20 mins and Lavia Nam even do not take us for lunch. Lavia Nam has totally ruin our holiday.
Though we have made written complaint to West Coast Holiday but do not receive any response from them. It sounds to me that West Coast Holiday do not discipline their tour guide and no guideline for the trip arrangement . The tour guide just treat customer as a fool.

You don t deserve to be stressed when you re on holiday. This tour has the filthiest buses, rudest guides and biggest rip offs you will ever experience. If you don t want hidden fees, buses that smell like toilets and are never cleaned throughout the duration of the tour, stressful tour guides who barely speak English, STEER CLEAR OF THIS SERVICE. This is a public service announcement. I don t usually post but feel it a duty to let people know, THEY WILL TAKE YOUR MONEY AND RUIN YOUR PRECIOUS HOLIDAY. It almost felt like torture and I was just waiting for it to end.

Fyi- I took the 13-day tour that spans across California, Nevada, Arizona.

This is the best tour I've ever had in America. The people are super friendly and knowledgeable. Everything was fantastic

BE CARFULL BEFORE YOU BOOK
This people are SCAM they offer a cheap deals but they don t tell you about the EXTRA charges
I went to San Francisco and they ripped me off 380$ As Extra charge for Three persons And 90$ TIPS for the tour guides and one this tour guides her name is HANNAH was so rude with us !

The worst company I have ever seen, never never take their tours!

The nightmare of a lifetime begins with UTS Tianyi. Advise everyone not to join this tour group.
It was a horrible experience that I have while with this company. Please please and please don t join with this company. Otherwise you will be regret.

Economical way to cross off a bucket list item
The bus ride was long from Las Vegas, but all accommodations were made for us -- comfort breaks, videos timed perfectly between stops -- and the guide/driver was wonderful. I very much appreciated the different activity level options for the tour, the phone charging stations on the bus and all the thought that went into making this a meaningful day.

WARNING : SCAM !
The buses are very dirty, the guides only speak Chinese
There is no true guide and the fees for the tours are all additional and on top they take a margin off it.
NEVER BOOK HERE. Better stay at home of cancel your holidays if you already have done it.

Today is the worst part of my travel experience since I lived in LA for more than ten years. In order to prevent more people from being deceived, I suggest you never sign up for this travel company. Some of their tour guides and drivers are quite poor.

Bad review! This is the worst tour group we have ever participated in. The reception of Zhongxin Tianyi Travel Agency has left us a very bad impression. Alice, the US tour guide, is not only unprofessional and disrespectful, but also treats tourists very badly. It should be pointed out that this is not a six-day regiment, but a patchwork of two three-day regiments. The two regiments are different coaches with different guides. The tour guides in the Mexican section are still very detailed and vivid, but they are both hard-working as a tour guide and a driver. There are also security risks. In addition, the travel agency only arranged a small passenger car. Although everyone had seats, but did not fully consider the baggage placement, and finally the space between the aisle between the seats and the space between the driver and the co-pilot was forced to solve the problem. . Every time you get on or off the car, you must unload your luggage before you can get in and out. All visitors have only one boarding baggage as required.
The US section can be described as anger. The tour guide Alice has only a small introduction to the attractions. It does not guide everyone to watch the sights. It only emphasizes the collection time. The whole trip is reprimanded and threatened by the imperative tone. It has already been very repugnant. In the early morning of the last day, the Yosemite National Park bus accidentally broke the tires. The tour guide did not communicate with us and let us wait for more than five hours. During the period, there were tourists who kindly proposed solutions, and they were severely dismissed by her, and insisted on canceling all the trips. Everyone in Yosemite did not play anything, hoping to explain, but she directly shirked responsibility to ask us to go back to find their own agents. Because everyone had booked the itinerary through different agents, the tourists spontaneously co-authored a statement, asking the tour guide to sign the case that the trip was cancelled on the same day, and she refused without reason. Not only that, but also insulting us "just want the park's ten yuan ticket money." We were just thinking about doing a good job, and she was very angry with her. She even threatened to throw us on the road in the park. Finally, considering that there are tourists on the same day to catch the plane, everyone will compromise on the train to end the trip. Alice and Tianxin Zhongyi Travel Agency have not expressed any apologies for the entire event guide. Later, I went online to check the public trust Tianyi Travel Agency and found that both Chinese and English are negative comments, and different tourists' behavior descriptions of different tour guides are very similar to the situation we encountered. Is it arbitrarily treating tourists as their company creed? ! We regret that we did not have a good understanding of the situation of the travel agency before the reservation, so I will write the situation here, and I hope that I can learn from the tourists who want to go to the West Coast Group to avoid the incompetence!

Terrible service. Air conditioning in the bus broke down, and we were forced to sit in 110+ degrees Fahrenheit temperatures for the whole day. Tour guide and company has absolutely no regard for their customers, not even once considering replacing the bus or sending another one out. At the end, the tour guide even dared to ask for tips. This was the LA Tour Bus #3718, 8/29/17. Obviously didn't get any from me, and I urge all potential customers to never give these guys your business.

Tour guides were unclear, and can't speak English well at all. Don't even considering joining this if you're not a Mandarin speaker. Almost all tour guides don't speak Cantonese.

Every day we would stop at Union Station to transfer, literally forcing us and our luggage on the street for an hour to wait for a transferring bus. This is literally the most inefficient way to do business. I came here to enjoy a vacation, not fool around on the street transferring.

All in all, don't even consider booking with this company. Many of their customers are from China, which whom I sympathize with since they won't have anywhere to complain or most likely won't see this review, but please:

biggest scam. the tour guide peter relied on his lack of communication skills in both English and mandarin to stress passengers into spending money. he would belittle and abuse the passengers, calling them idiots and retards and muttering under his breath when people called him out for his immature and arrogant behaviour. when talking about the itinerary and costs, he was extremely evasive and at almost all costs refused to give the passengers information. it is unbelievable that a man expected such egregious amount of money for such a horrible experience.

Please don't waste your vacation days and get frustrated I regret of not doing googling for their reputation

Awesome experience! Unforgettable, unspoiled natural wonder. Reading about it is great but actually seeing it is a captivating timeless fulsomeness. Tour guide was enthusiastic and knowledgeable,

Canyon was great. Bus ride and stops could be better.
We traveled to south rim on Dec 24. The bus was comfortable and driver was nice but after a while, it was obvious the drive was becoming tedious and tiring for the driver. For a ride that long it would make sense and be safer for everyone.

Our first stop was Subway and that was fine as it was really a snake and bathroom break.

The stops at the Canyon were great. The stop was Mather point which was great. And we had plenty of time to wander around and away from the crowds to take in various sites.

All in all, a very long day but the stops at the Canyon were great for us having never been there before. The driver also was very informative and showed a couple movies just to pass the time.

Worst tour company. If you are not from China, please please please do not choose anyone of those Chinese tour companies. They only love money. Forced people to pay tips, forced people to eat their super overcharged Chinese buffet! So little introduction for land view and local culture. Made me feel sick everyday to see those tour guides' ugly faces.

4 seniors travelled with this agent. The tour guide told them to wake up at 4am and don't be late to gather at 4:50 am. The bus did not leave hotel until 7am!!! There was no apology nor Explanation. Guide was rude.

We emailed the agent and they refused to admit there was such incident.

I strongly suggest not to travel with this agent.

The four old people got up at 4 in the morning because the tour guide said that they would leave at 4:50. The result was only 7 o'clock, the tour guide was very rude, and there was no apology or explanation, only various excuses.

Don't talk to this travel agency! !

The most, the most, the worst, the worst experience. We are a 10-day group in San Francisco. Before the trip, we have already explained the time and schedule, and there are detailed numbers and beds. But after we arrived on the first day, the person who came to the airport asked us to wait for half an hour, and brought a very small car, all of us had to guide several times back to the hotel, and the woman also said: I don't know how many people you have. And the first day of the evening! first day! She didn't give all the beds, and on the evening of the first day, she started to collect the money, and it was collected by a different person. The woman who picked up the phone didn't know where to go. Let's ignore him for the time being, we will collect all the money on the first day, and this person is not our guide yet? ! The good time to collect money is not reached! Do n t give money, my mother, I really do n t know what they re thinking. At the last night I received the money at 11:00 and everyone is going to sleep. There are seniors and children in our group. The body is very poor, but this tour group is totally a scum, they will not even care about us, they stayed up late last night before going to bed, said in the morning to leave at 8:00, we will get up at 6:00, Washing and wearing clothes, I will go downstairs to eat at 7:00, and one of the most excessive things so far is that the tour guide who came to collect the money all said that our trip in San Francisco has stayed the same for the past few days. In the hotel, the newly-introduced tour guide said that it was time to change the hotel. We had to wait for their messy group to design the itinerary at night. Who can afford to watch them play monkeys and get sick? , OK, even if I'm a generous person, this is all fine on the first day, turn it over, do you know what happened the next day, the second day's itinerary is the winery, even the wine is not seen, winery ah , Wine, your winery has no wine, neurosis, the whole day's itinerary In the car, who convulsions negative mind so much money to toss our own body to San Francisco car ah! Wine tasting also requires money, restaurants need money, everything needs money, what we are, ATM, how much we have paid, ah. Let s just say wine tasting, OK, I ll pay, but you can show me a wine bottle. I m relying on it. I m not even willing to pretend to be prettier. It s only a two-day trip so far. Keep updating until I dry up the tour group. Well, it is now the fourth day. Since yesterday, our group has been walking with this broken group, first to gather from 4:00 in the morning, without considering our body, we will be at 2:30 The most unbearable thing about getting up, washing, eating, and packing is that today there are two attractions in total, and the rest of the time is all in a hurry. We made a total of 7 or 8 hours of cars, the only thing at noon The meal time left us alone, and gave us 30 minutes, the most important thing is to go to a union station, the tour guide completely ignored us! ! ! ? We still have to collect money. We have all the young and old in our group, and we all stood under the car with a dumb face. It was already night, it was very dark, and it was very cold. After I got off the car, it was completely gone. I couldn't find it. What a shame, so we finally got on another car, or we asked others, and then we made another one and a half hours to the hotel. I changed another person. The woman did n t know where to go before. After sending us to the hotel, I completely let go, let us handle the room by myself, OK, we are all right, one or two people can speak English. What, there are a lot of people who are quite old and do n t even know what to do, but our fake tour guide did n t even enter the hotel door, door! door! Directly tell us all the people in the car: I do n t know who your tour guide is tomorrow, you do n t know who knows, sick, one of us asked her, and the result said: I do n t care about you. I do n t care about him. I ll mention the hotel again. I ll be angry as soon as I mention it. It s good if the whole hotel touches the electricity. It s good if we do n t get electrocuted. There is no mirror in the bathroom. Come, you Tell me, there are no mirrors in your bathroom, brain damage, and there are no wardrobes or even doors, okay, these are trivial things, I do n t care about you. Guess what the air conditioner is doing, blow! cold! wind! You are awesome, okay, we can't get the air conditioner anymore, let's cover the head office by ourselves, not even the quilt! I'll give you a broken blanket. Everyone is frozen in the middle of the night. The next day, a cold, a fever, and a fever. The hotel people didn't cooperate with him at all. Just like that fool, we barely supported Breakfast the next morning. Yes, it s free. I ll give you two slices of bread and some mineral water. I ve had the most unhealthy breakfast in my life. I do n t know what a guide is. Let s wait here. 8:00 Gathering, I'm afraid it's late. I will go downstairs at 7:30, but this is a good tour guide, but came here at 8:30, let us wait an hour and ask her what happened, they said it's okay My thing, their car is stuck in the airport, I want to ask you how it s not your business, how is your business, your car, I do n t care whether you are blocking the airport or the pit, you You can solve the internal problems of the company yourself! Say like our problem? If your car is stuck in traffic, you have to fly over to me. Since you have set a time, you will obey it yourself. What is it that breaks the company, breaks the attitude, breaks the guide! Either asking for money or tipping all day long, as far as I can get away!

I would only recommend this tour if you speak mandarin, otherwise you won't be able to receive the full experience. I only booked this tour because the site says it would be in English and Chinese. However, during the trip the tour guide would talk for 30 min in Chinese and say 1 sentence in English. I felt like I missed out on the history and rich culture of places we visited because it was not translated.

At the end of the trip the Tour Guide will ask you to fill out a survey; however it's not anonymous and they're glaring down your back when you fill it out so obviously they're only going to receive positive feedbacks. I would recommend that they do anonymous questionnaires to get REAL feedbacks from customers on how to improve their service.

As for transportation, we were picked up at the designated location but when we were dropped off they claimed they weren't going back to where they picked us up initially so I was dropped off 15-20 miles from home. I ended up taking an Uber back.

Overall, this tripped was well planned out. I would say go for it if you speak Mandarin.

It can't cease to amaze me how this company turned a 3-hour bus trip from Las Vegas to LA into a 12-hour disaster. Was the longest and most expensive trip in my life probably. No refunds, couldn't force myself to waste another 5/6 vacation days on this disaster called a tour.

who yells at their clients for no reason???? tour guides from this place!

Excellent services! Very good deal for vacation package at West Coast.

The tour guide was unprofessional and charged arbitrary fees. Tickets that she shouldn't be charged were also collected. I complained to the company that she made up stories indiscriminately, and had to admit that she was unlucky because of the confiscated receipt. We had 3 people in a party and asked for tips for 4 people. She asked the tour guide why she was irrational. One day, she would also charge tips for free activities, which cost thousands of dollars in exchange for an unhappy journey. Will not recommend all relatives and friends to participate in West Coast Holiday.

10/2~4 I participated in SanFrancisco, Yosemite tour. I think this tour is very reasonable price. Low price, many sightseeing
My guide Eason is best. He is so kind, lead us gently. Thank you for making good memories.

It s a wonderful experience with this tour between new year. I couldn t book the hotel online, so I took the tour. The cheap price to get Stratosphere Hotel and join the Night tour at night. I ve been Las Vegas many time, I also have lots of places where I ve never been during the night tour. Thanks

The bus is dirty and smelly it seems the driver does not clean the bus
And most of all the tour guide (harry) is very rude to the passengers!!!

Terrible experience, terrible service, terrible cleanliness. Do not book a tour from this tour agency especially if you do not understand mandrian they do translate the time allocated at each attraction to English but it is often not well translated and very unclear. The company is more like a transportation provider as they merely transport us from one place to another with no information of place idk man but I don t think it s supposed to be like that??? There are many unsatisfactory moments but basically they do not handle things well and they are really really rude (we forgot our luggage and the guide started scolding us and when we commented that his attitude is bad he cursed at us?) some tour guides are ok but most are pretty terrible.

I don t want to give a point, it s extremely pitted, and the Chinese are specializing in Chinese people.

I m from Indonesia. We had a fantastic day on this tour and our tourguide was great! You do spend a lot of time on the bus but it is a fairly long way from the Strip to the Antelope Canton so you have to be prepared for that. Tourguide kept us informed all along the way and we always knew what was next and how long it would take. The other stops along the way were fun and interesting and of course the canyon itself was breathtaking. I highly recommend this tour as a great way to spend a vacation day in the area!

driving was reckless even on mountains. driver swerved lanes often, tailgated other cars causing him to brake last second, and drove really fast even on the side of mountains with no rails, was very scary at some points. hotels were iffy, wish we spent more time in San Francisco than we did on the tour. the tour guide was nice though and answered our questions

They absolutely ripped my parents off. My parents do not speak English, so there are limited selections for me to book them a tour. Unfortunately, we got involved with this company. They collected tips for the scheduled tours even before the tour began regardless of the quality of their services, which was none. There was a 3-day tour where my parents were on for only 2 days but the guide still charged them tips for 3 days. They weren't even there on the 3rd day. Also, they overcharged them all the entrance tickets to every tour site, demanding cash only no receipts. I can go on and on but the point is, I hope there's karma for these people. If you don't have to send your families and friends or even yourself on their tours, DON"T. They will financially cost you a bunch so as mentally.

I cann t believe the price, I took the tour to Las Vegas during the New Year, all the hotels all sold out or with very high price, so I decided to join their Las Vegas tour, turned out was great, they took me to the night tour, although I ve been to Vegas before but still there are some places that I don t know about, was so much fun & Grand Canyon is so beautiful! Tour guides are very knowledgeable and very friendly, it was a great experience, I will definitely recommend west coast holidays to my friends & family

The trip is over, the ghost knows what we have experienced in these 10 days.
The professionalism of tour guides is not enough. I changed a lot of tour guides in 10 days. Only the last tour guide was satisfactory. The bilingual tour was conducted in Chinese and English. The content was in place and the communication with people was relatively good. The first few tour guides were not professional enough, and the second was terrible attitude.
In this group, we leave early and return home every day. We depart every morning at 3, 4, and 5 and return to the hotel at almost 22+ at night. Every day I ask you for money and money. If you don't want to participate in your own project, your attitude will change immediately.
I have previously reported to my parents for the American East Mission, and I have also participated in the Hawaii Mission. I am quite satisfied with the previous two regiments. This American West Mission has made me quite surprised, and talked about a few places that I am particularly dissatisfied with.
Let's pick up first.
In the previous tour of the US East and Hawaii, the pick-up person was very patient and waiting at the airport, escorted you to the hotel throughout the whole process, responsible for your check-in, and roughly explained the content of the itinerary for the next few days. Comfortable. According to the description of their parents, firstly, people are not waiting for you at the designated place. After calling, they say they will pick up in half an hour. It is also funny to say that the pick-up is a female tour guide. Get in and get off and get a tip and get off. The rest of the hotel and other things are handled by my parents themselves, co-authoring this tip is your appearance fee? ?
Besides, for this part of the itinerary of Vegas, the night tour is $ 35. There is no ferris wheel on our list. This is talking about taking a small train, but the tour guide says it is a ferris wheel item of $ 37. There is no small train. Originally, because the family was afraid of heights, they did not want to ride the Ferris wheel. The night tour and the Ferris wheel were originally two separate items in the self-funded item on the list, but the tour guide said that this was a bundle. Otherwise, stop playing. Then we have to pay.
Then the ramada hotel in Salt Lake City was frightening. As soon as I entered the room, there were all kinds of bugs and cockroaches, and the walls and the ground were crawling. The corridor of the hotel was also a musty smell, and the toilet was still out of water. I saw it on YELP myself, this hotel is full of complaints, and the rating is barely 2 stars.
The section of Antelope Canyon said that each person has to pay an additional $ 2 to the tip of the native american tour guide. They can help take pictures. Anyway, a group of about 15 people. I saw that the tour guide did not give the full $ 30 to the native american tour guide, so later There was nothing to help with taking pictures of this kind of thing, and they kept rushing us along like a pig.
The thing I ca n t understand about the trip to Yellowstone Park is that the toilets on the buses are not allowed to use. It s really annoying to watch some old people peeing and shit and ca n t stand asking the guides and drivers to use the toilets. .
The journey from Salt Lake City to San Francisco is basically a hurry. The trip along the way can be ignored. There are no private wine tasting rooms. I will definitely advise you to go to a free winery and play by yourself (I will go up later. I also saw it when I searched the comments of this local agency). But this is the best place to rest! !! !! !!
Taking the trip from San Francisco to Los Angeles, I am very satisfied. If it is not the last trip and the tour guide, I would give this group 1 point.
It costs money to suffer, and I collect money for various self-funded items almost every day. I don't want to play tour guides. Excluding part of the tickets and the tour group fee, nearly 1,500 knives were collected along the way (not participating in more expensive items such as helicopters and rafting). I searched this place on the Internet, and the score was only 1.6 on Google. Most travel reviews are also bad reviews, and I didn't say anything.
It doesn't matter that money comes out to play. Now everyone is very rich and doesn't care about this, but the ground service must at least provide services that match the price! !! !! I only know how to collect money and mess up all the way, it is too bad!
ghost! know! Road! I! This! 10! day! All! through! calendar! It's up! What! What!

I would like to rate "0" if possible. This is the worst Tour I've met. Especially Tony, the tourist 's attitute . Don't use this company !

We joined an 8 day tour with this company to go to Las Vegas, antelope canyon and San Francisco. This agency is very disorganized. We had to change to a different bus every day and we had 4 different tour guides over the course of the week. On the first day, we had a guide named Gary. He was dishonest and told us that if we paid the $90 fee to go to the west rim, there is nothing to see unless we sign up for the helicopter ride/ boat ride which is another $233USD. He told us we would be wasting our time there if we don t sign up for those additional events so we signed up but it turns out there were lots to see even without paying for the extra activities.

On the day that we went to west rim Grand Canyon, we had a tour guide called Hannah. She was very rude and disorganized. The day we went was windy and one helicopter company that we got signed up for cancelled all reservations. We tried to ask Hannah what will happen and if we will get our money back but she just walked away and ignored us. She later found another company called sun dance that was willing to fly that day but said we had to wait an hour before it was our turn. At that time it was 11am but we only get to spend 3 hours at the Grand Canyon as she said we must get on the bus exactly at 2pm or the bus will drive off. We couldn t go into the park with under an hour so we waited at the sun dance office until 12pm. At that time, no one had called us so I approached the front desk to ask when it was our turn as we were promised an hour wait time. The lady at the desk told me it would be another hour wait because Hannah didn t register us yet. How can a tour guide be so irresponsible and disorganized? She wasted our valuable time. We were then booked for 1:30pm and she said we can go in the park to look quickly but must come back exactly on time for the helicopter ride or else we would miss it. We were so rushed inside the park, we didn t have a good experience at all. We finally got to take the helicopter ride but overall, didn t have the most ideal experience if our first hour wasn t wasted because of Hannah s poor planning. Another couple on our tour had it worse. They waited an hour like we did and Hannah didn t sign them up even after we all paid her in full on the bus prior to arriving at the canyon. They then got booked for the ride after ours at 1:30pm. These are basic duties of a tour guide. I felt sorry for the other couple as they did not get the opportunity to take the helicopter after we went on ours at 1:30pm due to the weather conditions. In essence, that couple wasted their only 3 hours at the canyon and saw nothing that day.

The majority of tourists (asians) on the bus were not happy with their service either but they only complained to each other and were too afraid to speak up or confront the guide directly. However, there was a spanish speaking mother and daughter that joined this tour as well. They were very upset and help everyone advocate and challenged Hannah. Half way during the tour, Hannah refused to let them on the bus and kicked them off because she claimed that they were causing "too much drama".

Bottom line: I advise not to join this agency if you want to have a good vacation experience.

Very Good
My group is small group so it was a nice Mercedes shuttle, sometimes its a mini- van and a car.
Tour Guide had to explain in English cos I don t understand Mandarin.
And thankful that the tour guide convinced me for a city tour in Vegas as I will not find out the fountain show by myself.
We went to
-Grand Canyon West Rim
-Las Vegas City Tour
-Sea World
-Universal Studios
Tour Guide will change per daily basis, they are all timely and inform me where to be picked up whenever we are dropped off for our activity.

Tour guides are also minding the cleanliness of the bus which is good (only bottled drink in the bus).
I read other posted reviews and I noticed if its a girl tour guide they are rude, luckily all my tour guide are men and explain to me or the group whats next step.
And my group is sometime :
5 people
20 people
13 people
I had been to other travel tours so I know theres a tip or service fee per day, others travel tours will collect it for the whole package ahead. West Coast collect it on a daily basis as tour guide change everyday.

Will do it again in West Coast Holidays.

It is a travel agency that deceives, not a tourist and an angry travel agency, especially the driver is a mixed tour guide.

5-day Yellowstone, Mt Rushmore, Grand Teton tour from Salt Lake City 07/12/17 - 07/16/17. Tour guide: Joe, Driver: Danny. Bus # 3199. They were friendly, nice and responsible. Chinese & English instructions & Information were clear. Places to visit & Hotels were exactly the same as we had bought in the package.

junk
The worse tour I have ever

My friend and I was the first day with UTS Yidu tour, we have broken the car on the way to play, five hours of driving to a destination not only wait for a few hours repairing a car over, and then cancel the trip direct back. When we returned to the hotel we have two in the morning, and our evening trip was canceled at the next day we asked our show gave us the money back but did not have any apology. There are changing during the tour guides and drivers, without any responsibility and patience if someone really wanted to travel is not recommended to choose this.

Where is the ZERO STARS option? We just had the worse tour of our lives. Thank you for having our thanksgiving holiday ruined. Horrible customer service as well.

Worst Tour Guide!
The tour guide was horrible. She is very rude !

Thugs. They charge 130 for yellow stone national park which is actually $20. The guide alex and his driver very rude. They went in my personal belongings tore up my expensive shoe and stole my credit card and stole a piece of my jewelry. ( i did not realise the damage until I reached home)but the company us west coast tour would not respond. I emailed pictures, detailed information etc
To veronica and Olivia. I was told they were managers Remember
West coast tour. Gotobus,taketours are same chinese companies owned by xiang ping chen head quarters in Arlington MA.
There were many other corrupt incidents for ex
They guide took back the money given to the hotel driver
by passengers as tip
So buyers beware. Pay little bit more and use American tour companies. Boycott the foreign thugs who do not respect our countries laws.

DO NOT BOOK tours from this company (ESPECIALLY online).
Problem #1: Our tour guide had to leave at the last day so we were transferred to a tour guide named AMY from mainland China (average height, short hair bob that is evenly cut, a bit chubby). For brunch, she took us to the Buffet@Asia located in the Silverado Ranch Plaza in Nevada. We did not want to eat buffet so decided to wander around the plaza and hopefully find a restroom to use, as the next drive would be to the Barstow Outlet (151 mi away, around 2.5 hours). We went into GNC and Amy had the audacity to come with us and inform the manager that we were part of her tour and she will be getting a commission on the things we buy. We left the store and decided to go to Target to shop and use the restroom. Amy came to us and said why go to Target, it's not open and there's nothing to shop around. It was 9:30 in the morning on a Sunday - Target is definitely open and there are definitely things to shop for (evidently she does not get commissions from Target). She treated us like we're not locals so beware! After brunch, I confronted her politely regarding her behavior and she started YELLING at me and pretended not to know what GNC was. I pointed at the store and she walked in the other direction and said "I don't know what GNC is. I don't know what you're talking about." At that point, it was close to a yelling match and I walked away. But man was a pissed and so I'm writing this here to try to prevent this from happening again. 2nd incident: when we got off the bus at the end of the day, Amy got into a fight with another passenger on the bus. Right before we stepped out, she said, "Who gets into a fight with the tour guide?!" EXCUSE YOU. Who gets into a fight with your passengers?

Problem #2: We were told the admission fee was $170/person for the 7-day tour (Antelope, Horseshoe Bend, Monument Valley, Arches, Yellowstone, Salt Lake City, Free Airforce Museum in Utah, Bryce, Zion, Las Vegas, Free Chocolate Factory, Barstow Outlet). However, once the bus left, we were told it was $215/person (additional $45 for the Monument Valley Jeep tour). All 36 tourists (booked via agencies and online, myself included in the former) did not know about this and had to produce this cash to attend Monument Valley as the attraction requires you to have a car or join the Jeep tour. People who did not pay basically did not experience Monument Valley, despite paying the admission fee for this. Zhongxin Tianyi - West Coast Holidays ( ) did not inform their customers before letting them book the tour and that's just not right.

Problem #3: We stayed at Rodeway Inn in Salina, UT for a night. Our beds and another passenger's beds had hair all over and were not changed nor made. I checked Expedia and for 2 people, it was only $60 that night. It was a 1.5 star. I am not extravagant and tend to book Motel 6 because it's the cheapest when I go on my own trips, but this is just a new low, especially when you paid Zhongxin Tianyi - West Coast Holidays ( ) for the hotels and you wonder how much they are making behind the scenes.

Other Problems (that I'm assuming are consistent with all Asian tours):
1. They will take you to buffets most of the time: tour guides get commission from this and if you don't go eat there, they will give you a dark look or will try to make your trip hell (like in my case).
2. At Las Vegas, we stayed pretty far from the strip (at the Stratosphere). Fabulous casino. The tour guides will then try to sell you night tours ($35/ person was the going rate.) The tour guide also tried to sell us the Las Vegas shows for more than what you can get online. I checked. The water show was only $135 and they were selling it for $170. Talk about bonus!
3. If you only understand English, this is not for you. They are not that fluent in English and will explain the highlights in 2 sentences. You would be missing a lot of history and background of the attractions/city. There is no translator - only the tour guide.
4. Your luggage may be moved without your permission!!

We had no tour guide. Bus driver acts as driver and tour guide which was extremely dangerous in a 12 hours tour.

WORST TOUR IN THE WORLD. WISH THEY HAD A ZERO STAR RATING!!!

Ripping off customers on San Francisco tour trip. Bus driver drove very fast and furious, barked like a dog and did not drive us to Silicon Valley. Did not drive or take us on city walking tour and did not get chance to shop around fashion outlets or shopping mall. Not ideal to go on this tour trip and tour guide not friendly at all. Bus driver loves idling the engine very time he parks the bus at every destination, very dopey driver who does not know any word of English when we ask a question but responds in Chinese language.

I don t even want to give this agency a star cause it is pretty bad! We signed LULUTRIP and this local agency sent us tour guides.

The tour guides are very unprofessional! Everyday they sent us a new tour guide and one woman guide named Amy had very bad temper. She even cursed the old couples in front of all people in the bus!

If you want to have a bad trip, choose this agency!

Amy

If you choose to travel around 10 days, don't choose this one. Every day fight group, change guide every day. Individual tour guides are also very irresponsible. After receiving the money, nothing happens.
The entire itinerary is very unreasonable. They are taking repeated routes, most of the time in the car. Basically, it starts at 5 o'clock from 6 o'clock and takes seven or eight hours by car to see the scenery for two or three hours. It makes people very tired, not to travel, just to suffer. And what's even more abominable is that sometimes there is an exhibition hall at a high speed for you to look at even a scenic spot.
There is also a lot of self-financed items, and the price is too expensive, which is much more expensive than the price to buy tickets yourself. What road toll parking fees will be charged? $ 10 per person, the bus charges three or four hundred to pay a parking fee? And the parking is still public parking spaces. This is really my most disappointing travel experience.

This is the most over-the-counter driver I have ever seen! I took their 6919 car on 7/23/2016. At the beginning, I said that I should not eat delicious food in the car. If you have snacks, you can still eat potato chips. At 10 o'clock, I passed a rest area. Let's go in and buy some breakfast lunch. I bought a salad with no taste. I threw us at the Jackson station at noon and went for 40 minutes. I came back early to prepare to buy the food I bought. As a result, the door was closed and I couldn t get up. It s hard to get there. I can go to eat something, I m eating a tasteless salad! It was even reprimanded why it was just not eaten when I was shopping. It was forced to consume, and it was not reasonable. If you don't open the door, you can see the driver's mood. If there is no special reason, I suggest you not to go to the car of this travel agency!

A reminder to everyone! Do not participate in the "Sell Pigs" group of "Zhongxin Tianyi". I have "fortunately" to participate in the Zhongxin Tianyi three-night Grand Canyon (South) group. I think they are really "brick industry". They The "professional": the tour bus does not have a company name, and the tour guide does not introduce the name himself. The tour guide will only charge a fee (tip). The tour schedule is not provided. The tour guide is really considerate to the group and takes the group to breakfast. Afternoon lunch (9AM), I especially choose not to use credit cards to consume, and I ca n t enjoy the bathroom of the toilet without eating. If I do n t eat it, I waste a lot there. I got the room key on the first day from Los Angeles (9AM) to Las Vegas. I did n t participate in the self-funded group. She told me that I hadn't answered because of the phone call and had already arranged (sold) to another parade (6:54 AM). After several setbacks, I went to the local parade in Las Vegas. The whole process was in English. Fortunately, I did n t have to worry about completing the trip. I returned to Las Vegas at more than 10 pm. The tragedy (fear) of the procession that did not know English to the whole English. I hope this tragedy will not happen to the public, of course, this kind of "selling piglets" is inevitable. It is helpful to check the Internet reviews of these "copycat" travel agencies.

Stay away!!! The tour guides are con artist!! They are ripping people off and taking extra money for the attractions. My parents paid for the entire trip and have their itinerary but the tour guide who only caters to Chinese people said he has no record of their payment and charges them for everything. For example the cost for the Yosemite park fee is $10 per person but he charged them $80. What these fools don t know is I m a lawyer and will fill a lawsuit against west coast holidays!! If I could give them a 0 rating I would. Once I get the names of the tour guides and managers I will post it.

I don t do reviews but this has to be done. I am saddened to learn that there are people who would scam their way to make a few bucks costing reputation. It s so sad to see! This company is a scam and they need to train up their tour guides who don t have people skills!

We are in the middle of 6 day tour with them. Our tour guide Rebecca has been unprofessional and money-faced. You can see that after I refused to take part in their planned activities in Las Vegas because my parents and I didn t want to do the tour ($35pp) and see any shows (>$150pp). Now she s become unresponsive to our questions and she even made it apparent trying to avoid me (literally ran around me and went to another side as she saw me waiting to ask). What s more- our first night with the tour consisted only collecting the hotel access cards and she had the audacity to charge us for the service fee ($10pp). I didn t realise the service charge was for that five minute encounter with her until the following day. Where was the service? You can see this company is all about the money and not about giving people experience they deserve when they come on holiday.

Avoid this Rebecca and the company please. Even if you re Chinese, avoid it at all cost because they just want your money and don t treat like a proper human being.

I am ready to quit this tour as I have four more days with them.

In all fairness, we can't say all West Coast guides are unprofessional, our tour which ended on 23Sept 2019 used a few guides, have no complaint of Guide Gary and King, they handled the tour proffesionally, the only regret is their Los Angeles City Tour handled by a third Guide, a ripped off. We paid USD90+10, not worth a Dollar. Can we ask for a refund??

We r in the tour day 4 from saint Francisco to LA . It is tour given by very law level. The hotel are very old and motels are very dirty. Hotels are dirty and cheap. There is no breakfast and leaving at 6 am. We had one good tour guide Peter but difficult to understand him. Second guide was very abusive verbally and shouting constantly. I don t know if he didn t understood English but he was such a bully on the travel. His name is Bill . I called the company and reported his behavior to customer service Ken. But Bill s behavior till the end was very strange and loud. After all he came at the end of the trip and demanded tips 10$ per person.
I am in shock this company hire tour guides who has no interest than making money. Santiago day tour was mainly 15 minutes at old town with rest stop with restroom lines we saw nothing. At cruise, museum and lunch , he gave 2.50 hours. Famous Belbone park we got 1.10 minutes and he was refusing to give sceanic tour. It was waste of money, time and aggravation with this tour guide Bill.

If I could, I'd give less than 1 star. First of all, the bus was 35 minutes late, and they didn't even let us know it wasn't going to be on time. Once it arrived and I got to my seat, it was covered in crumbs. The bus also smelt absolutely horrendous I'm wearing a mask right now as I'm typing this on the bus. A lot of people (including the guide) on my tour happened to smoke, and so that added to the stench. This tour is more suited toward Chinese people, so I would avoid it if you are unfamiliar with their culture. To top it off, our guide talked rather loudly in Mandarin for the first hour of the trip, which was extremely irritating if you wanted to relax and listen to music. He continued to do this after our first rest stop as well.
Overall, I would not take this tour again. The cleanliness was virtually nonexistent and if I wasn't breathing shallowly right now to save my sense of smell I might've given more stars.

Last time I went to San Francisco , the guide is peter, he is a good guide! I enjoy the trip with him!

10-day tour with 7 different guides. They kept asking us to switch buses and different people sitting beside us every day. All the hotels they found were likely the cheapest ones they could find, with some 1-star hotels where rooms were smelly with dirty bedding. Every night our biggest wish was to escape from the hotel. Worst of all, they inflated the admission of all the sights where they overcharged us even some sights were free of admission fees. One of our stop was at Las Vegas. Ridiculously they charged us additional $35 per person for the city tour. Didn't we pay the tour fee up front just to have a guided tour throughout the trip? For the meals, they brought us to overpriced Chinese buffet restaurants and failed to mention other options. Luckily in the end we realized other restaurants around the areas and avoided being ripped off. If you don't want your vacation to become a nightmare, stay away from them.