Wesley Chapel Toyota Review

Hands down, best service you could ask for. I am so thankful to have met Joseph (Joe) Cirillo when I was a first time buyer, and am still lucky to be able to have him help me every time I come into Wesley Chapel Toyota. Recently purchased my third car from him and the patience, customer relationship, and the service he provides is phenomenal. Thank you again, Joe for driving me all over the lot until I found the one. You are awesome. Until next time...keep up the fabulous work. This dealership really out does themselves. (:

Mike Grega and Joe Cirello provided me with superb service!! I absolutely LOVE my new Toyota Corolla SE I recommend Wesley Chapel Toyota

A+ Customer Service, Highly recommend Wesley Chapel Toyota AND HIGHLY recommend Salesman Chris Joseph! This is one man who I can honestly say I trust and did NOT give me the run around. Very understanding and hears your wants and needs! I drove home in my New 2016 Corolla S a VERY happy woman!

I am grateful to Will who made my purchase so easy. He was so amazing. He went above and beyond to make this purchase easy and fast. I would definitely go back to purchase another vehicle. Thank You will for the amazing service you provided.

Excellent staff, able to negotiate a good deal and take time as I need to. The sales person I had been talking to my phone never was introduced to me. I ended up with the guy I did not know but he was very respectful . Overall it was a good experience and I would do it again

Amazing! My husband Anthony McDaniels and I bought a corolla there last year. Ours salesman Harry said if we made all of our payments on time for a year he would help us get into a camry this time. Sure enough he was a man of his word. We came back in one year later and now we have our brand new camry! Thank you Harry and Wesley Chapel Toyota for being an honest dealership that actually tries to help people out. They do a lot of charity work too, go buy your cars from here if you need one and be sure to ask for Harry.

Very great service, and Lucas was very please service person, thanks

Car buying made simple. This is our second purchase from this family of dealerships, our first was from Tampa Honda a few years ago. The van we had purchased then had gotten old and was starting to have problems so we went in to see what was available. We were very well taken care of and didn't feel pressured into anything we didn't want. I don't want to go anywhere else to buy a car, this family of dealerships has changed my opinion on dealerships, it is always a wonderful experience. I want to send a big thank you to Vincent Haley who was our salesperson, he made us feel so good about the whole process.

Fast Easy great salesperson no hassle new what we needed n gave us a great deal! Christopher Joseph was our salesperson.

I recently purchased a car from Richard Jackson at Wesley Chapel Toyota. I could not be happier. He went above and beyond to help me get into a new car. I am highly recommending him to anyone looking for a vehicle.

Our family needed two vehicles and needed to stay within a certain budget. We also needed to get the maximum value for our trade in. Our sales rep was Kiva Santiago. Working with Kiva we were able to get two nice vehicles, get the options that we were looking for, got a good value for our trade in and stay within our cost budget. The manager was also nice to work with to help us stay with our budget and drive away with a decently equipped vehicles.

My first new car in August 31, 2013. 10/26/2018 I paid it off. Proud owner of a Toyota Corolla SE

Brandon was great he fought with me not only against the banks but the insurance companies also he was cool and really honest so go see brandon and tell him Brittany sent you

I bought my Tacoma 2017 on 08/30/2017. I will give Five starts to my salesperson Marcelino and the finance guy. My experience become bad when I notice something was wrong with the fender and the headliner (Headliner after the purchase) the same day I purchased it. It took a few months to figure out how this going to be fix. First, I live 124 miles round trip from the dealer. I did not have any problem to come back for the repairs, but came back for taking pictures a three times its rough. I have to said that my communication was with Frank the Sales manager and Joe in service. After thinking these men, Frank forget me I send a few emails and finally they tried to set up a fixing day that will cost me increase in my insurance because the rental car they offered needed bodily injury that my policy does not have plus gas.After making to the dealer, I left very disappointed with Frank and Joe because things does not work as promise.Another 124 miles for nothing. I talked to Joe Barba the GM, after telling Joe I will do it. Joe in service gave me Joe Barba phone and told me that I can say what I want he will said what he wants. Very disrespectful.The GM offered to pay for a rental from Enterprise, but was not enough to alleviate how disappointed I feel. I got blame because Frank said I do not respond to calls, I may not respond to some due to the fact that I work 12 hours shifts. The disappointed get worse when I finally have my fender fix with Toyota warranty in another reputable Toyota dealer in two hours or less. Were no need to leave a car 5 to 7 days to be fix in an outside shop. The fender were fix in the same service area with no issues. I send these review because I think my mistake was not having a written paper were talk about my issue. I don't want other people to have these same issues and not having a written paper on hand. Any issues people need to ensure that they have a written statement instead a word statement. Word statement does not work for the people in these dealer.I bought these 40k truck and people look at these issue and ask me what wrong with the fender. I hope others don't have bad experience like me. If you buy something and you see any issues get a written statement where states that the issue will be fix. Without it they are very irresponsible.

Came out here from lakeland due to a bad experience with lakeland Toyota.

Service advisor Westley took care of me and got me in and out for my 15k service.

Great experience! Will definitely make the drive out there again for the rest of my services.

Yuri at this location is fantastic, very honest, friendly, and does whatever he can to help. He is one of the main reasons we come back to Toyota, everyone there makes you feel welcome right as you start to walk up. Thank you for the great experience!

EXTREMELY disappointed in my Toyota experience today!! Had my front window only tinted and obviously this person has Never done this before - terrible job and the tint was even coming off the window before I left the Toyota Service Center.

I had excellent service, when getting a vehicle when visiting I had sales man Andy Ghelfi he was excellent to deal with.
I would recommend you go see Andy. In fact the entire dealership was one of the best I have seen in a long time.
If I could give 10 stars for Andy I would and for the dealership

Excellent service, its seller Loi Delgado exceeds expectations. Very good customer service

Lisa was awesome they completely took care of my Tacoma in a timely manner and Lisa was very efficient on describing exactly what my vehicle needed thank you Lisa for all your help

Great service! The guy made it possible for me to get the car with the right payments

I was very disappointed with this recent visit. Due to Covid-19 crisis, you expect more from their employees and clients but no. There was no social distancing what so ever, the majority of the employees had no masks as well as the clients. It was proven that the dealership does not care about the clients well being. I have medical conditions as well as my husband and son. We went there because we had no choice and because we expected more. I'm completely dissatisfied. If you're going to make me wait two hours for my service to be completed,the least that you could do is mantain social distancing and require masks. Or have accomodations outside of the dealership if you can't do it inside. Covid-19 is a pandemic and it's still among us. They should do better.

Purchasing a vehicle can be a very stressful and gives me great anxiety. When I arrived at Wesley Chapel Toyota I went inside and straight to the counter. I was greeted by John (Stoney) and he was fantastic! He made me feel so comfortable and not once did I have the anxiety I normally have. He answered all my questions and was a wealth of knowledge. When I went into the finance office I worked with Jeff. Jeff is amazing! He went through everything with me and he made sure I understood everything. It was the best experience I have ever had in a finance office. Thank you John and Jeff for making my car purchase so amazing!

FRANK MILLIAN TO ME WAS ONE OF THE BEST SALES REPS I HAVE EVER ENCOUNTERD WITH HE WAS VERY KNOWLEDGEABLE AND VERY HELPFUL AS WELL AS GOING BEYOND HIS WAY TO HELP AND INSURE THAT HE DID HIS BEST TO HELP ME GET A CAR. HE DID EVERYTHING IN HIS POWER AND I DROVE OF WITH A NEW CAR THE SAME DAY :) I LOVE MY NEW CAR AND VERY HAPPY FRANK HELPED ME IN GETTING THIS CAR AS WELL HAS OFFERED HIS SELF ,IF I AHVE ANY PROBLEMS WITH MY CAR NOT TO HESITATE AND GIVE HIM A CALL. THANK YOU SO MUCH FRANK MILLIAN YOUR THE BEST!! WESLEY CHAPEL TOYOTA HAS A KEEPER :)

LeeAnne Randolph went above and beyond to keep me comfortable and informed...she was Extremely Knowledgable is every car I was interested in. There aren't many females in car sales that have wowed me. Thank you for your excellent service and expertise....it made my experience at Toyota easy and fun!

Best car buying experience! Great place to buy a car! Couldn t be happier with our experience at Wesley Chapel Toyota!

Excellent treatment of staff especially Mr. Fernando Galvan is a great professional in his work

Great service and care of my vehicle. Kevin is an awesome service advisor!

Great Service from Mike my service advisor today. Really appreciate taking into consideration I was in from out of town. Serpentine belt and tension pulley replaced in under 2 hours for a very fair price. thanks!

Great experience. Joe was the salesman and he was a great guy and helped me find exactly what I was looking for and I was in and out of the dealership quickly and happily.

No-nonsense, sleight of hand or deceitfulness! My wife and I just purchased our second car from Wesley Chapel Toyota within four years, and are completely satisfied! We love the car with all its features, and Joe Cirillo made the purchase price what we had hoped for. Thanks again to the whole Wesley Chapel Toyota team for their dedication to the customer.

I am so happy that I had got the vehicle I wanted thanks to Ernst Hogarth. He treaded me like family and got me a vehicle the same day like he promised and he keeps an update on me and make sure everything is going good with the vehicle.

I was at Wesley Chapel Toyota and David Castillo was the greatest I highly recommend him to anyone

Service department - Marc Jacula helped us twice. The first time I was taking it in for a checkup on tires and oil change because I was going to another state. Unexpected things happen, but he was very helpful. He informed us right away and worked so hard to find the part we needed . He went above and beyond to get our car service done before the time we needed to leave. Second time he did just as awesome. I can finally say there is a place I trust to take my van to get fix.

Went in for a routine oil change and left with a brand new car!! The people are very nice and work with you to get you in the car you want.

Was able to drop off car quickly with no appointment and get it back later. They whole experience was great.

I truly appreciated the opportunity to work with Eric Riley. He was very patient and answered all our questions. He made sure that he thoroughly went over all the features of my new Sienna. I felt absolutely no pressure from him to purchase the vehicle. Also, to me the best characteristic of Eric was his honesty. I will definitely do what I can to bring him more business.

Customer oriented service. Easy to schedule. Pleasant and courteous employees focused on customer satisfaction.

Me and my boyfriend went to Wesley Chapel Toyota in search for a new sedan for me. As soon as we entered, Gregg Irving greeted us and helped us right away. The experience was pleasant, even when the weather wasn t, and all my questions and concerns were answered. Gregg wasn t intimidating at all, I felt very comfortable with him. We will probably be back in the future.

Michael was such an awesome help! He made finding the right vehicle for us easy. The whole experience at Wesley Chapel Toyota was great, and all of the staff was friendly. Thank you again for making our experience a good one, I definitely recommend Wesley Chapel Toyota!

I needed a vehicle to make my commute from one side of the county to the other a comfortable ride. I was referred to Steve Barranco at Wesley chapel Toyota who got me into a beautiful Toyota Tacoma. It's never been so easy to buy a car! THANK YOU STEVE, I'll continue to refer friends your way!

after a bad buying experience at another dealer I decided to give my service needs to Wesley chapel Toyota. (Note I live over an hour away) the service team was always great and treated me awesome so that extra drive was worth it. I would normally give 5 stars but lately I ve been doing my own maintenance on my car. One day I decided to rotate my tires after I changed oil. Come to find out one of my lug nuts we re pretty banged up where I couldn t get a tool on there to remove it. Wesley chapel is the only dealer that has serviced my car since new so I knew where the damage came from. I thought Id call them up hoping they could resolve the issue and possibly fix my problem. I was told that there is nothing they could do, that I had to prove it occurred in their shop, I would of thought if someone did damage they would let me know and offer to fix their mistake but I didn t find out until I tried to rotate my own tires so now I m stuck trying to get a damaged lug Nut off. Will continue to service my own car, will not be returning to this shop.

Wow great customer service great place and Caroline was very helpful she help us get two cars 2020 we so excited,best sales person ever she explained everything very clear awesome thanks Caroline.

Awesome place, salesman Ness and Mr Santos and Aiman are very helpful Recommend this place to all my friends and family thank you very much , very happy with my truck

I brought my vehicle in for an oil change with no appointment and was given phenomenal service from beginning to end. As soon as I drove to the service lot, I was greeted by Kelly with service. He was able to get my car right in assuring me it was no problem at all that I did not have an appointment. He gave me an expected wait time - which came out to be exact and made sure there was nothing else I needed before I left. Definitely recommending Wesley Chapel Toyota to anyone who needs their vehicle serviced and especially going to recommend Kelly for his outstanding service that he provided!

Was the best buying experience every they were great and worked hard to get me the deal. Friendly courteous staff .

I had always heard great things about Wesley Chapel Toyota, but last week I got to experience it first hand. Last Friday I decided to go look at cars. Walter was very patient, kind, and not the typical pushy salesperson you tend to expect at dealships. The next day I decided to purchase the vehicle that had caught my eye. Everyone that works there is so helpful and pleasant. It went smooth, and was stress free. Let me tell you about their delicious cookies they have there...SO DELICIOUS! If I could give 10 stars for overall experience, I would.

The staff was great. Amazing service all around they had me out in my new car same day. Joe and Melissa thank you guys so much.

Amanda Baron-Brookins greeted me upon my arrival and treated me with 10 star service from beginning to end!!

Everyone at Wesley Chapel Toyota is awesome!

I have since visited the dealership after my purchase and they all "roll out the red carpets" for their loyal customers. I love going there.

A big thank you to everyone.

I had an appointment with the local Ford dealer yet when I got there I found out it would take several hours for them to even look at my car to find out if it was an easy fix.

Frustrated, I left and as I was heading south I thought I would just pop into Wesley Chapel Toyota to see if by chance they would look at my Ford Edge.

I was met in the service lane by John V. Scott. He very politely explained what a couple easy fixes might be, about how long it might take and how much it could cost.

I had a seat in the waiting area and in less than an hour I got a text informing me that my car was ready. Turns out the oil filter installed by the Ford dealer in June was coming loose causing oil to leak.

So it cost me $42 to fix what should have been fixed for free at the Ford dealer. A small price to pay to learn that I should be staying out of the Park's. Based on this experience, I highly recommend Wesley Chapel Toyota.

I had an absolutely amazing experience from start to finish at Wesley Chapel Toyota. Jack Peck was our sales man and he facilitated all of our needs. He was very prompt and courteous and answered all of our questions. This was by far the best buying experience ever! I was there under 3 hours and drove out in my brand new car which was exactly what I wanted and at exactly the payment I needed.

Gregg Irving was my salesman and he was super helpful, made everything work out for me that was best for my budget, if there was any inconvenience he compensated by offering to fill my tank. Super friendly. Highly recommend (:

The sales associate Hector was amazing and straight forward! A lot of time you go to a dealership and there is a lot of time involved or a lot of verbal fluff. This wasn't the case with him. He was a good communicator and straight down to business and I greatly respect that. He got me exactly what I wanted and made the process fast and easy.

What a pleasant surprise!
I needed to trade my high mileage Land Rover for something that did not cost a fortune every time it went in for repair.
Searching on the internet, I found 3 makes and models that appeared to meet my needs. I visited a ** dealership and was given the pressure and mind games that I have come to expect. I left, disheartened.
Next on my list was a Toyota Tacoma so I visited Wesley Chapel Toyota.
WHAT A DIFFERENCE!
The salesman, Dan Clemente, treated me like family and was either the best actor in the world or sincerely cared about finding the vehicle that fit my needs and my dreams.. I am sure that it was the latter
After viewing several vehicle Dan was still patient and his demeanor did not change one iota. He was obviously listening to my likes and dislikes as we viewed vehicles because he said, I think I know the one that you will happy with. He took me to a Tacoma that I instantly knew was THE ONE.
It was slightly above my budget but Dan said, let's see what we can do.
I though oh-oh, here we go -now is the time we go back and forth presenting the sales manager with offers and returning with counter offers until I am incrementally moved up to the best deal to the dealership.
Far from it!
Dan was able to get me a higher trade in price than that offered by the ** dealer and payments that fit my original budget.
This was all done in a relaxed and friendly manner and Dan, Mike, the sales Manager and David, the business manager all treated me like I was the only customer. ( I obviously was not as that is the busiest dealership I have been in and for good reason)
I drove home in my dream truck, gained friends and joined a family.
Thank you Wesley Chapel Toyota, your people, your facility, the huge inventory of choices and, most importantly your business ethics and support to the community are second to none.

This was my first time using Wesley Chapel Toyota for service. My service advisor Kevin was extremely helpful and very knowledgeable. I was extremely happy with my visit.

My service advisor, Larry, is great. Listens to my needs and surpasses expectations.

They are always fast and reliable. Fixed all my concers quickly.

Came in for 100 000 mile checkup. Was surprised total came to +$600. First and only total i heard before getting final bill was $207

Lots of cars to choose from. Gregg Irving patiently spent time with me, and didn't use any high pressure sales. He is helping me find the right car. I have not purchased one yet, but will be in the near future. Thank you!

GO SEE JACK PECK!!!!!! I was flying blind when I walked into the dealership. I had no idea what I wanted or even how to go about purchasing a new vehicle. I was uncertain of what to look for and did not know what made a car reliable. I was referred to Jack Peck, and I can now see why. Jack was truly remarkable and exceptionally helpful. He was patient with me when I was looking at the different vehicles, and eager to take me out on test drives with which ever one I picked. I started to feel bad having Jack walk back inside the dealership to grab a set of keys for each test drive, but Jack never complained and was eager to help me in making a decision, no matter how long it took me to make one. Jack is incredibly reliable and knowledgeable, and was always straight with me.......This is literally the first review I've ever written for any kind of service, and the fact that I'm doing this speaks for itself. Jack will never steer you wrong, and you will not regret your decision of having him help you.

Quick,easy,and efficient .....everyone is friendly and relaxed

Lui Delgado was great! Very professional and helped me find the perfect car for me!

We went to only "Look" at some new cars, but our salesperson Amanda showed us the perfect car for us. The atmosphere of the dealership and everyone there was very pleasant and professional..

I'm only speaking about this service at this time. They were able to accommodate me with/out an appointment, was in and out within an hour. All I can say is just Great.

Had a great experience with Brett Morris. If you're in the market for a new car or truck you wont be disappointed.

Thanks for the good deal on my new Tacoma. This was the second vehicle that I purchased from W C Toyota. Everyone at the dealership that I dealt with was nice and professional.

From B.K. Bergmann to Steve Barranco. This gentleman is by far the best sales man I have dealt with in probably my lifetime Ive bought 3 vehicles from other Toyota dealerships in the last year and this one my family's 4th was for my Parents and the treatment we got from Steve was great. No typical car sales treatment at all, really true customer service. I'm not just saying that. I know because I have dealt with a lot of sales men and Steven was by far the best at what he does.

I was told that I could get a loaner car for an oil change by the receptionist. This information was incorrect and I understand it happens. The first female service advisor looked at me like I was crazy because I relayed the information I was told. When I took my car in on Sunday the new service advisor was great JON! The only other thing is that my car was not washed which I thought was apart of the oil change.

It was an awesome experience, Jimothy Jameson was super helpful along with the rest of the staff! He gave us such a good customer service, and happy with the vehicle we ve got! Thank you so mich!

They deserve ZERO stars, but I'm forced to give them at least one to post this review...
It used to be a great place, but no more...
I had an appointment for 3:30 pm, routine maintenance. I'm there at 3:20, no other customers before me - great. Fast forward to 4:45 and I start asking where is my Tacoma and why it's taking that long. The adviser tells me that they didn't even start on it yet!!!!! This is beyond ridiculous....
I will never go back and if you value your time, you might want to consider other places to service your car or truck.

Julie Rivera was very helpful and very professional. My husband and I were very happy with our purchase

Lisa in service is an absolute delight. A shining example of how to handle customers with care and efficiency. If you have a service need, come see Lisa.

My experience with Wesley Chapel Toyota was the most pleasant out of all dealerships that i had been to in the past. I had nothing but the best customer service from an employee there by the name of David Rivera. He had the patience to work with me, very helpful in helping me find a car that was within my budget. David also made sure that i was comfortable and his knowledge on the brand was outstanding. Although i did not buy this time around i will definitely be going back to Wesley Chapel Toyota to purchase my vehicle.

Wesley Chapel Toyota was a familial experience. Upon walking in we were pleasantly greated - a big difference than being hounded at other dealerships. In fact the whole experience was unlike other car buying experiences- Conversation was like that around a kitchen table and straightforward - even guiding us towards options that would best fit our personal lifestyle, where they could have easily done the typical sales pitch for the top of the line . We would always consider this dealership for their integrity and personal touch. Thank you Wesley Chapel Toyota!

Price quoted was $44, but invoice was $64 which included a 25% discount coupon!

Our experience purchasing a 2015 Toyota Corolla for our daughter Sierra was the most fun I have had shopping for a vehicle, especially at 5:30 am on Black Friday. Our salesperson, Scott Lavancher, was waiting for us with a smile on his face! He listened to what we were looking for, took us on a test drive, explained all of the features that the Corolla had to offer. The negotiation process was clear cut and he really paid attention to us and didn't waste any of our time. Finance was just as helpful, knowledgeable and honest. We got a great deal and are very happy to give them a 5 Star rating. GO SEE SCOTT if you are looking for a knowledgeable, honest and straightforward buying experience.

I am very disappointed in the service i received from your dealership. First off i am a returning customer, i bought a Toyota Tacoma their about 5 years ago all went great. So i came back for a second vehicle i found on the website that i inquired about online and spoke to a salesman about. He assured me the VooDoo Blue Toyota 4Runner was there and I could look at it as well as it was on the website.

When I arrived the sales man said it went to another store and they got a different vehicle in return for the VooDoo Toyota 4Runner.

When i said i have bad credit but i could put enough money down to get me approved, they said sorry we sold that car we never sent it to another dealership and we couldn't get you in it even if we tried because of credit.

So I was lied to two times. And turns out i found the vehicle at Toyota of Tampa Bay, and they were able to get me in the vehicle without a problem even with bad credit and money down.

Very un-professional job by both the sales manager as well as the sales guy. The plot twist for you guys is i was in the market for a total of 4 of these cars for my business. And Toyota Of Tampa Bay made it happen.

I will make sure everyone I know steers far away from your dealership.

My first car buying experience from a dealership was an absolute success thanks to Alex, Justin and Tony! Justin was very knowledgeable, patient and personable. The entire experience was so smooth that it felt like a dream. I don t plan on purchasing a vehicle from anyone nor anywhere else for the foreseeable future. I honestly can not recommend him and the staff of Wesley chapel Toyota enough!

Every person I interacted with was polite and made me feel like I was coming home. If you need someone to make it happen, Justin is the man for you!

My experience was smooth and quick! I dealt with associate Gregory Hynes and he was in constant contact with me for a week and half regarding the vehicle I wanted. He worked out a deal with me that I was very happy with.

Hopefully this visit will solve the problem of tire noise and reports of poor alignment. Thank you Rich for taking time to understanding my concerns and explaining what had been done and how it will resolve the problems.

Recently, my wife and I bought a used car from Wesley Chapel Toyota. Mark Howard was our Sales Rep and he provided excellent customer service. Mark and Wesley Chapel Toyota was excellent to work with. We would recommend buying your next car through them.

Wesley Chapel Toyota redeemed themselves
during this service visit . The last one was not a pleasant experience.
Once again,Kyle was great. The service was completed on time. Kyle explained everything to me , he went over the service inspection and filled out my maintenance log book.I also had the chance to re-connect with Scooter which is always a nice courtesy.
Well done and thank you.

we had a great experience with Brock Turner and staff. no pressure to make the sale. i was all over the place and they took alot of time to show me all the cars i wanted

If your looking for true customer service when buying a vehicle Whesley Chapel Toyota is the place. We couldn t of gotten better service from the sales team that helped us. From front door to driving off in a new car they answered every question and went out of the way to Make sure that we had the best deal that worked for us. We just want to say thank you to Jack Peck and John Stonesifer top shelf salesman (like that top shelf whisky smooth and satisfying) these guy are it and are truly about the customer service.

Love Wesley Chapel Toyota, I am on my 3rd vehicle from them. Great service department.