Web123 Review

Excellent customer service and always happy to help :)

We have recently used WEB123 to create and look after our new company website. Their customer service is fantastic! They returned every call and nothing was a problem for them to fix.

You guys rock - I mean I ve never had such an awesome experience in my life! Seriously! I mean the standard of the consultation was incredible - it was like, these guys are really listening, they get me -their in my head - wow! I m just amazed at how well they understood my business and how they paved the whole process out for me - I m definitely a fan for life!

Great customer service - especially from Daiha. The development of our website from start to finish was quick and professional. Nothing was too hard and they were very patient with my constant changes and requests for extra functions / design etc. The support team was also quick to handle any requests sent through and our website is exactly how I envisioned. I have used WEB123 for two new website developments, and will use again. Thank you.

Web123 have provided great service to our business Turner Hastings. There is always someone ready to answer the phone and they follow up on any outstanding works. We would recommend the team to others and use them for future web needs

The support team at Web123 are just great. The team are always keen to assist and very professional in their approach. Zac always brilliant and I can definitely recommend the team to others. The Italian Bureau web page looks fantastic thanks to them as well.

I have had a working relationship with Bianca and the Web123 team for over 5 years and counting. Working with this team has been truly a pleasure, they don t talk to you in techno riddles they treat you with respect and appreciation of the learning curve that a small business goes through becoming successful online today. 10 out of 10 guys.

I feel really supported by Web123. Last week I had security email issue and Zac worked overtime to fix things with my It support person. Love having one place to call for my website,email etc. Five start support. Zac hope you get a bonus!

Extremely helpful staff, assisted with all enquiries. Nothing was too much for them.

Having recently used Web123 for my new website I can honestly tell you that their team are brilliant to work with. They are very knowledgeable of their product, extremely responsive and their communication throughout the process is exceptional.

We have worked with the team at Web123 for a few years now. They designed our very first website, managed the SEO, helped refine the copy and provide on going technical support, whenever we need it. They launched our first Google Adwords campaign, (which had to be turned off as we couldn't keep up with the demand it was creating). Over the years, they have also provided graphic design for our electronic and print marketing collateral. Our business has evolved over the years and we recently felt the need to refresh our branding and website to reflect the changing direction of our company. We were quite nervous about the change and had no idea where to start. Gabrielle managed the project brilliantly. She listened, understood and delivered results beyond our expectations, ahead of schedule and on budget. We couldn't be happier. The website looks incredible, and the conversion rate has dramatically increased without any paid campaigns in place.
Joanna Anderson (B Anderson Roofing)

Simple, yet advanced, I always wanted to build a site like this. However, I have faced a lot of issues in finding the right team. Thank you to this company

We switched our website to Web123 around 18 months ago and are so thankful we made the decision. Constant support, the friendliest technical people ever, advice and recommendations and just really consistent service and customer care. Zac has been fantastic with technical support and after a particularly painful year with our emails which were with another provider he recommended google apps which was so reasonably priced. He then handled the entire migration and coached us on the features. It is so easy to use, I can't believe we did things any other way before! I also love how there is always advice available for growing your business. It's not just about online presence with Web123 - it's about growing your business, increasing leads and conversions and winning more sales. You guys are just awesome!

I have been working with Web123 for almost five years and I always have had a great experience. I love how you speak to someone right away and nothing is too much trouble. They also get things done very quickly, which I love! I would and have recommended them to everyone who is looking for a simple and affordable website with no fuss. I look forward to working with them over many years to come!

These guys are great for all your website needs. They can get your business online quickly and easily and are available to do updates and modifications when you need it. My experience with Web123 has been excellent, they're only too happy to help and compared to other design sites their fees are reasonable. You won't be sorry if you give these guys a go!!

This is a tricky one... Initially my experience with Web123 was great (thanks to an amazingly helpful account manager Vicki!). But when Vicki left, the problems really started...
Account managers didn't seem to last long at Web123. All up I went through five different ones with varying ability or enthusiasm. Almost every time the project got handed over to someone new, it ended up 'forgotten in the corner' until I complained, which dragged the project out excessively.
What's worse, each time stuff simply never finished by the previous account manager was considered an approved stage and I had to nag and hassle to really get it finished to the original brief. This was then counted by Web123 as 'additional work' rather than getting an apology and a fix for not doing it the first time around.

Another big problem was attention to detail. Often I would be presented with a design where simple elements (e.g. images, boxes, tables) did not align properly. Again, giving even that feedback was usually seen as a 'round of changes'. Sadly also, with almost every one of those things finally fixed, something else miraculously rolled back to the version we had forever battled fixing before. It was frustrating to say the least! And I still find things on my website that we had changed at some stage but simply crept back in somehow (e.g. publishing my email address on the home page, thereby allowing Spambots to read it easily, rather than a 'contact us' button. Do I as the client really need to tell a web design company this?? Shouldn't they be the ones advising me? Or just get it right the first time? Or at least not turn it back after it had already been fixed?)
It would have been nice if all those things had been picked up by the account manager BEFORE presenting it to the client. Instead, the blame was consistently placed on me.

Just as it seemed things were on the finishing line, Web123 changed their CMS which required a complete redesign in Wordpress - for which I was initially meant to pay an additional fee higher than the entire agreed original package - or all those months of work would have still left me without a website! We negotiated a halving of that but it still meant a very considerable additional expense for the same website I had paid for before!
Plus, the project was yet again thrown back for many months. I also felt that Web123 was not truthful about the internal reasons for this change, thereby creating an atmosphere of distrust.

The person who had initially recommended Web123 to me felt very much the same and ended up leaving them over this, after massive arguments.

In the end, we got the project across the line thankfully (after two and a half years - sigh) and I have to give credit to management to be professional about getting this done (Kahli - always professional - and Simon - knows his stuff but at times came across quite threatening). My last account manager, Jodi ,was also very good. But at that stage the relationship with Web123 and the tone of our exchanges was already quite difficult.

Verdict: Would I recommend Web123 from my own experience - not really. But I also know there's worse out there :/
If only they could get attention to detail right and make sure they take responsibility for their own slacks instead of having a culture of blaming the client, I would probably change my judgement. In fact, had I only once heard them admit that 'oh yes, we missed that - sorry!' or 'you are right, we will totally fix this up, our mistake and apologies for wasting your time', this review would have been different!

Fantastic staff, very helpful, quick to respond! Zack and Jack are great!

Web123, are EXCELLENT!! Simon and his team really know their stuff, are incredibly helpful, respond quickly and are able to explain complex concepts in a clear way. I am very happy that I contacted Web123, as it has saved me time, and helped me plan a clear direction for my website and business. They have given me the passion to do more online. Do not not hesitate to contact them as, they will give your business the online tools its needs to thrive in 2020.

I've worked on more than 6 websites with Web123 both as on my site and my clients sites (I am a business coach). The teams at Web123 always blow me away with captivating website designs and creative conversion strategies that draw the visitor in and convert them into customers. Many web developers just shove things together without thinking about how that will affect things later. Web123 s strategic approach, intelligent design and ongoing marketing has propelled my clients to heights that they never thought possible.

My wife and I have a Gourmet, Home-Made, Dog Treat business, probably what most people would call a "micro business", We had our first web site made by web123 in 2009 and have just upgraded to a Word Press web site by web123. In all the eight years we have been with this team of web experts we feel we have been treated like one of their VIP clients, very friendly, always helpful and understanding customer service, I really cannot give them enough praise. They say you get what you pay for, well with these guys you get that by the bucket loads. Robert, Debra & Zoe

We assessed several leading firms when we were searching for the right web developer for our business. Web123 made the shortlist and once we spoke with Simon, it was clear they were the best fit for us. They have been collaborative and responsive, and have delivered what they promised. It s not uncommon with large scale projects to have some bumps along the way but we ve worked together to improve and the results are worth it.

Outstanding customer service, advice and support... Thanks Simon...

Zac is extremely helpful! He provided me with very easy to follow instructions on how to navigate our website and he is very patient with me. Two thumbs up for Web123!

Great company with lots of great ideas and advice. Can not wait to continue working with this company!

Web123 have been a great Company to work with on our Cootamundra Shire Council site. The team are always keen to assist and very professional in their approach. We generally need our changes quickly and they always complete our request in a timely manner. We recommend Web123 for your website requirements.

After some initial uncertainty and delays when I first set up as a pro partner, I have since been working with Jack on a range of issues, both large and small and lost so filly questions. He has been so very helpful, and got me all the outcomes i need! Today the website went live and it wouldn't have been possible without Jacks help!

Leeton Shire Council had the pleasure of working with Web123 to build a new website for our Council. This project was a significant undertaking professionally managed by our allocated Project Manager Gabrielle Somerville. Without her prompt attention to every request or question that we had we wouldn't have achieved the wonderful end product that we now have. Thanks Gabi and all of the Web123 Support team for your continued mentoring and solid working relationship!!

I have two websites with Web123 - I am a huge fan. Great customer service and they create great websites. I have been a customer for over 2 years now, and have enjoyed great success with our sites. They are generous with their time and knowledge, and I've learned a lot along the way.

Homestead Kennels cannot speak highly enough of the outstanding service and support given to us by Matt Swann. We had a email delivery issue when our new website was deployed causing customer enquiry and bookings to not be delivered to us - potentailly costing us substantial amounts of money. I by chance contact WEB123 lead developer Matt Swann outside of normal hours and he recognised the issue and went on a pursuit of fixing the problem so that we could communicate with our customers. Matt went beyond the call of duty in the name of customer service and total customer satisfaction - we would not hesitate in recommending WEB123 and the service they provide to other business wanting total support from thier IT provider.

I absolutely love my new website! The team at Web123 are incredibly helpful and a joy to work with, I have learnt so much about what makes a website successful in today s digital world.

Simon was really knowledgeable and lovely to deal with. No question was too silly and he took the time to really discuss and understand my business and the direction i wanted to go with it. I can see this will be an ongoing working relationship as his level of expertise in this field is invaluable. Thanks team!

Quick and easy changes to my website. Outstanding customer support.

I contacted web123 for advice about where to go with my newly created company, Trauma Awareness Network Australia. My first contact with the company was friendly and upbeat. Simon was on the phone at the time, but he promptly rang me back and he was truely amazing. He listened to me, completely understood my vision and was incredibly supportive. He was so generous with his time and advice, so willing to share his expertise with me, already saving me thousands of dollars, from one phone call. I am so glad to have made such a great choice in reaching out to web123, I found understanding and real support to achieve my mission of increasing awareness of trauma. I highly recommend web123.

We have been working with Web123 for years now and cannot fault them. They have excellent customer service which makes them a pleasure to work with. They are always quick to respond to any queries or changes that are needed for our website. I would highly recommend Web123.

Like a lot of businesses I've had a number of websites over the years each one promising to be better, prettier, smarter than the previous, unfortunately they never delivered. Until I got in contact with the team at Web123, they went about the design and development of my new site from a whole new angle, the strategy, the marketing. The team are always on hand to assist and offer advice and are one of the best companies I have worked with. If you want a site that delivers profile, leads and revenue, get in touch with the team at Web 123.

The whole Web123 team deserve 10 stars in my opinion, but google only allows 5. Simon & Daiha especially get a special mention as I worked closely with them during my website design, production & launch and couldnt be happier with the service delivered. The design, staging & launch process was extremely detailed & well thought out, I was extremely impressed with the attention to detail. The web development team produced my tourism business a high quality website built for small business on the highly adaptable Wordpress platform which will allow the site to evolve with my business. They were able to incorporate my payment gateway, booking systems, language selector & apps to make my customer reviews appear on my website. Support has been incredible aswell even after the website has gone live!

I couldnt be more happier with my end result and I know you will be to. 10 Stars!

Prompt and efficient support for our website is always appreciated

Our most recent experience took away the 'fear' we had about updating our website. All our questions were answered and the feedback and recommendations we received were extremely helpful. The staff we dealt with were awesome!

Simon of Web123 was absolutely amazing providing exceptional customer service. He gave time to put my business back on the right path, thus making my site a lead generating business. I can highly recommend Web123.

I have to first start off by saying WOW. I have never truly experienced customer service quite like I have when dealing with Web123. From start to finish, they answered my middle of the night panic questions, and surprisingly responded at all times of the night, making me feel comfortable and respected throughout the entire process. If you want to hire pros to get a revenue making website, Web123 is without a doubt the only way to go!

Absolutely the best service. Great communication and an uncanny understanding of our unique business needs. Went above and beyond to accommodate us. Highly recommend Web123.

What a brilliant company!!! After getting very frustrated with my new shiny website I had created via an popular online platform, I could not understand why my products were simply not selling? I was generating clients via social media but my website was just not converting viewers to buyers. After reaching the lowest point I have felt in a while, another wonderfully informative newsletter came through from Web123. Intrigued, I got in touch with Web123 and I was subsequently blown away by how much they totally understood my situation as well as talked me through so many details in a very easy to understand language!! I now have a better understanding of what to achieve and how to achieve it!! It s only day one but I have learned so much about what I thought I knew but really, didn t properly understand. Now I have renewed energy and excitement about taking my business to the level I feel it deserves. Web123 understands, empathises and offers clear and concise methods of how to achieve your goals in a very human, friendly yet very professional manner! Thank you Web 123! Carmela Arynvere Bride Veil Couture

I've had a terrible experience with my husbands website. We have requested the hosting details from them and they HAVE NOT provided our access and it took them 3 weeks to send through cPanel info. I was told it would be sent straight away. thank god we have got all our info now. Would not recommend at all