This is a tricky one... Initially my experience wi...

This is a tricky one... Initially my experience with Web123 was great (thanks to an amazingly helpful account manager Vicki!). But when Vicki left, the problems really started...
Account managers didn't seem to last long at Web123. All up I went through five different ones with varying ability or enthusiasm. Almost every time the project got handed over to someone new, it ended up 'forgotten in the corner' until I complained, which dragged the project out excessively.
What's worse, each time stuff simply never finished by the previous account manager was considered an approved stage and I had to nag and hassle to really get it finished to the original brief. This was then counted by Web123 as 'additional work' rather than getting an apology and a fix for not doing it the first time around.

Another big problem was attention to detail. Often I would be presented with a design where simple elements (e.g. images, boxes, tables) did not align properly. Again, giving even that feedback was usually seen as a 'round of changes'. Sadly also, with almost every one of those things finally fixed, something else miraculously rolled back to the version we had forever battled fixing before. It was frustrating to say the least! And I still find things on my website that we had changed at some stage but simply crept back in somehow (e.g. publishing my email address on the home page, thereby allowing Spambots to read it easily, rather than a 'contact us' button. Do I as the client really need to tell a web design company this?? Shouldn't they be the ones advising me? Or just get it right the first time? Or at least not turn it back after it had already been fixed?)
It would have been nice if all those things had been picked up by the account manager BEFORE presenting it to the client. Instead, the blame was consistently placed on me.

Just as it seemed things were on the finishing line, Web123 changed their CMS which required a complete redesign in Wordpress - for which I was initially meant to pay an additional fee higher than the entire agreed original package - or all those months of work would have still left me without a website! We negotiated a halving of that but it still meant a very considerable additional expense for the same website I had paid for before!
Plus, the project was yet again thrown back for many months. I also felt that Web123 was not truthful about the internal reasons for this change, thereby creating an atmosphere of distrust.

The person who had initially recommended Web123 to me felt very much the same and ended up leaving them over this, after massive arguments.

In the end, we got the project across the line thankfully (after two and a half years - sigh) and I have to give credit to management to be professional about getting this done (Kahli - always professional - and Simon - knows his stuff but at times came across quite threatening). My last account manager, Jodi ,was also very good. But at that stage the relationship with Web123 and the tone of our exchanges was already quite difficult.

Verdict: Would I recommend Web123 from my own experience - not really. But I also know there's worse out there :/
If only they could get attention to detail right and make sure they take responsibility for their own slacks instead of having a culture of blaming the client, I would probably change my judgement. In fact, had I only once heard them admit that 'oh yes, we missed that - sorry!' or 'you are right, we will totally fix this up, our mistake and apologies for wasting your time', this review would have been different!