After my aunts hip surgery, she went to the Wealshire for rehab about 4 months ago. The staff was much more accommodating for her needs then Whitehall where she stayed after her last surgery. Her visit set a new standard for our expectations in healthcare. The Wealshire felt more like a 5 star hotel than a nursing home.
The facility is not only beautiful but everyone from the executive director, housekeeping, the nurses and the care staff are top notch. They are very kind and always willing to help.
If I could rate this Post-op facility a zero, I would. My grandmother has been here on more than one occasion, and although it looks nice and the staff are friendly enough, the speed of service is worse than the most stereotypical DMV. I've been in the room while my grandmother has called for a nurse, and I've never seen any service faster than 15 minutes. What if she had an emergency and we weren't there?! Her roommate had her colon bag overflow after waiting for an hour to change it, and after her daughter called for a nurse it still took them 10 minutes to get there, and another 5 to get a new bag! They either need to hire more nurses, or actually care for our families.
This facility is outstanding. The level of care and dedication that the staff provides to their patients is truly amazing. I wouldn t want my family member to be anywhere else! The facility and property grounds are beautiful and always kept clean. The staff is always friendly, professional and welcoming. Truly a great wonderful place! Would definitely recommend.
This facility has been taken over by a corporation 4 months ago and has changed radically. During the tours, make sure you get their promises in writing. Food is marginal, CNA staff is good, but new owners have bumped it to 14:1 ratio in assisted living area making it difficult for them to provide the level of attention other facilities in the area can do for the price.
The Wellshire provides excellent care for your loved one's . The staff, activities, responsiveness and even the food are all outstanding. They are absolutely wonderful. I currently work here as Receptionist/Activities Aid and I absolutely love the place.
1- Great Atmosphere, care and Staff
2- Love the place. Very Elegant and costumer service.
Back in October 2013 I had a left knee replacement and chose The Wealshire,as it was close to home and looked impressive from the outside.
From our first meeting with the Director and the Owner of the facility, before my surgery, my husband and I were impressed with their knowledge, honesty and overall concern for their residents. The tour offered an incite into their splendid, neat and efficient facility and their dedication to treat all residents with the care and dignity they expect and deserve. The owner actually knows the residents by name!
His ability to hire appropriate personnel is unsurpassed. I was a resident for 20 days and the staff there could not have been more kind or more helpful. From the head nurses on duty (at all hours of the day) to the cleaning staff and all in between the experience was exceptional and I left The Wealshire confident in my recovery.
I am now facing my other knee replacement and I look forward to staying at the Wealshire, if they'll have me. Barbara Dini from Deerfield.
The Wealshire staff that cares for the patients is exceptional.
The back office and billing system is a completely different story, it is horrific at best!
The back office staff cannot seem to reconcile accounts between the two businesses (the Ponds and The Wealshire). I personally met with their staff 5 times to explain and have them correct my mother's account, this is in addition to numerous phone calls.
They need to hire someone that understands a back office and billing procedures.
This company really helped me out through this tragedy that happen in my home two days before Christmas. I would like to say thank you to all of the managers for their support and gifts. This is good that this company helps residents and if you have a issue outside of work they are here to help the employees as well.
1- Great Atmosphere, care and Staff
2- Love the place. Very Elegant and costumer service.
It is the staff. The grounds and buildings are beautiful and well maintained and the accommodations are comfortable and homey. But it is the well trained and experienced long time stall that earns The Wealshire five stars. These folks are caring and are concerned about your wellbeing. Professionalism counts. And this fine level of service continues through the weekends.
My husband and I have lived in two other assisted living facilities and I speak from that experience. Nothing compares to The Wealshire.
My friend's mother spent many years at the Wealshire Assisted living. She always felt at home with the other residents and staff showed their affection for her every day. A beautiful environment for the elderly.
I just tried calling this facility to inquire whether they provide memory care. A simple yes, or no question. I was transferred several times & each time was returned back to same initial receptionist. I told her I had been transferred several times & had not received an answer yet. She rudely responded she was not allowed to answer that question & transferred me to a voicemail before I could speak again. Not a very welcome first impression
Thank you Wellshire for helping me and being so accommodating!! I really needed help with finding care for my loved one and you went above and beyond. Thank you to the Director and his staff!!!!
horrrible experience with valet on the phone while driving my car!!! otherwise a great establishment!!
Wonderful place, had a tour of the building and it's beautiful. The staff was very friendly and professional.
