Waterloo Inn Conference Hotel Review

I recently attended 2 work functions here, 1 of which had a catered cocktails and appetizer social after. The building was beautiful, staff was very friendly and accommodating.

Stayed there for over 12 days. Overall ok experience. Hotel is huge, with ample parking and natural scenery. Serves breakfast but very nominal with repetitive items. Staffs are friendly. Maintenance is not up to the standard, especially when it comes to room cleaning. They clean the loo only when you check in, even if you stay for almost 2 weeks, which is really unacceptable. Though they are supposed to change the bed sheets in 3 days, they will do only if you remind. It's a good choice for those families who come to Waterloo to drop their kids in the nearby universities. I will not say good value for money, as it could have been much better than what its currently is.

Staying for a month. Rooms nice. Pet friendly. And the staff and management have been absolutely amazing.

Worst hotel in the world. The original room that we had booked was disgusting. Dirt and cobwebs everywhere. Jacuzzi was not working in our room. Asked for a new room. Was given one, but it smelled like they had fumigated the comforter? Took us forever to figure out what the stench was. View was horrible. Court yard over grown. Random cookie sheet left out the whole entire time. It might have been a nice hotel once, but do not waste your money going here. On top of that, they charged us full pop, and said that they couldn't give us a better rate because they were so busy. We saw no more than ten cars in the whole parking lot. Overall, displeased. Sleeping in our car would have been a better experience.

I was here for a seminar so didn't stay in rooms. However the rooms were well laid out with all the requirements we needed. Wait staff were excellent as was the food provided.

Kids loved the pool and hot tub. Met some nice people. Enjoyed our stay

Good, but not great hotel in Waterloo. Nothing was unclean or bad, but the rooms were quite dated and in need of some renovating, especially the bathrooms. The beds were huge and comfortable though temperature control was lacking and my room was freezing during the day and sweltering in the middle of the night. The pool and sauna looked very nice, though the gym, while adequate, had mostly older machines and was lacking things like a water cooler. The breakfast was good, though didn't change from day to day. Staff was very friendly all around. The bar was also nice and had some delicious local beer, but wasn't always staffed so we had to wait to be served some times. Also, make sure to have a 4wd car to get into the parking lot in the winter as the lot is not well plowed.

Excellent location, with exceptional staff, highly recommend.

I was here for an event, and the food was pretty good, the staff were reasonably nice, although the place is getting old. Some of the conference rooms could use some refreshing.

Was there first sport tournament and meeting. Well done in terms of set up and customer service.

My room was extremely old school. I m not sure the other photos are accurate but these are the photos from my room when I stayed there. I was opening my curtains and found a used water bottle underneath so it gave me a sign they don t clean much here.. wouldn t want to stay here again.

The decor is a little dated but the service is superb. Great staff, clean rooms and a pool! The breakfast buffet was A1

Nice size rooms clean, pool was an ok size was expecting something bigger but was not busy so it was good

This is a quiet gem of a hotel in Waterloo. Large, clean rooms, lots of choices in the free breakfast and an affordable room price make this hotel one we will visit again. When our initial room assignment was not appropriate for a handicapped family member, the front staff quickly switched our room to one that was easily accessible and perfect for our needs. Very ample parking.

Nice service, love the breakfast and the salt water pool!

The room was fit for my needs. Review@ better time.

Thank you

The hotel was clean. Breakfast was good. The rooms were clean and the bed was comfortable.

Not a good breakfast and fast closure of the swimming pool....

VIOLATION OF PRIVACY
I am with Tupperware Corporate and our company booked an event at your hotel. I flew in from the US to stay at your hotel. My experience was great until checkout. Not only did no one come and find me to let me know that they were about to remove my things from the room, when I went up to the room, I found all of my things gone and downstairs I m some back room. This has NEVER happened in America or when I stayed in Europe. I feel completely violated, I have no idea what they touched, if they took anything, I ve never felt so gross after leaving a hotel. I will not be back after that experience, and I will be letting our corporate office know to never book another conference here. Unacceptable.

Good hotel to stay the night, free breakfast was average.

Good breakfast nice salt water pool and nice rooms. They are in they are in the middle of room renovations and we were with out water one day fir about 2 hrs

Place is rather large, hallways are outdated but actual rooms are nicely furnished and comfortable. Breakfast buffet is available which includes eggs, bacon, cereal etc. The parking lot surrounds the entire building but the centre of the grounds is full of plants.

Great location, clean rooms, good customer service. Wi-Fi was slow in room but good in lobby. Parking was great as well. Overall would visit this hotel again.

Went there for wedding photos. The staff was very accomodating.

Front reception is lousy and incompetent. Wifi does not work after calling front reception multiple times, room is old and sink tap trickled water. Don't let the front shot of this hotel fool you, this place is old, dated (what hotel uses floral wallpaper anymore?) and the layout of this place is very confusing.

Refurbished rooms are large, contemporary and a good value. Breakfast is pretty decent

Ample parking and signage. Conference rooms large for any size event.

The rooms were not very clean as there was hair stuck to the shower walls so no one really cleaned the bathrooms

Disappointing experience. I accept older hotels...but not dirty older hotels. We chose this hotel because of the previous reviews and the fact that they accepted dogs. We were traveling with our 3 month old puppy. But the room they gave us made us feel like we were given the dirtiest room because we had a puppy with us. There was something like chips or corn chips missed by the vacuum cleaner outside our door, there was left over carpet cleaner in our room which our puppy was very interested in and when we returned tonight after a long day, the bed was hardly made and it looked like the cleaning crew just threw the pillows on the bed. Not at all what we expected. We will not be staying here again.

What a fantastic place to stay! The Beds were super comfy which is hugely important. Beautiful breakfast area with a good variety of foods! Salt water pool, exercise room and lots more. Clean and Friendly environment centrally located!!

Room was decent, has a pool and gym. The room was average, some suspect stains on the chair, but you just flip the cushion over.

Breakfast was excellent! And checkout time is noon !

I was at the Inn of Waterloo for a business meeting. The venue was perfectly serviceable for a town hall event. The hot breakfast was pretty good and it consisted of eggs, sausage, potatoes and various pastries. The staff was accommodating and hospitable. Overall I had a pleasant experience.

I'm not sure if my room had been fully cleaned and serviced. It definitely needed some attention.

Was there for a work Christmas party. Room was nice, food was out too early and wasn't as warm as you'd like. Ran out of salmon before all tables had gone up.

Overall good experience.

Checked in, after making our way around the maze that is the Waterloo Inn we got to our room and the room key didn't work. Very hard to find your way round rooms are nice once you get in them tho.

It was great, rooms were clean and spacious, the pool was nice and the breakfast was delicious.

Attended for a conference. Food was mediocre at best and there was no cell reception in the room where I attended. This is very bad for a professional conference.

Stayed here while attending a concert, good place, rooms were nice. Breakfast and food was good.

The room is very tastefullydone however one hiccup underneath the fold of the top blanket found a cigarette a ring three big hairs and a pile of dirt

I highly rate this place. It's a little classier than others close by and food is always outstanding.

Comforting hotel with a great staff. Also reasonable priced.

I find the front entrance is very beautiful but the rest of the hotel seems to be dead there's not a lot of people there. I find there's not a lot of Hotel staff so you there on your own trying to figure out what the hotel has to offer. The rooms are clean.

Carpet isn t clean, rooms are okay except for the bathroom but breakfast is fine.

I booked 3 rooms through Expedia for the Inn of Waterloo on King Street. When we arrived around 4 I stood in line for 40 minutes to check in and 1 room wasn't ready. We gathered in one of the two rooms that were ready and at one point there was a knock on the door and before waiting for a response someone from housekeeping walked in. She apologized and said she was checking to make sure we had pillow cases and wasn't missing any towels. In the other room we later found garbage left in the room and dirty towels. At 5:45 we had not yet received a call about the third room. I went to the desk and requested a refund on room 3. I was told I would get a refund through Expedia but there was nothing provided to me in writing, even when requested. The next morning I tried to stop and return the keys and ask for a receipt. The lineup at the front desk was again unreasonable. We moved on to breakfast. There were no coffee cups for one coffee maker, neither coffee maker had any coffee ready, there were no cups for juice, and no spoons. By this time we were simply frustrated and left, again without anything in writing about the refund on room 3 because there was again a lineup at the front desk.

Very comfortable place. Excellent breakfast. Extremely cooperative staff.

Was checking in a colleague who was from out of the country. It was settled for him already with the place that he wouldn't need a credit card and he was to get a room with a stove, but he did not, and the check in representative needed a credit card. I didn't want an issue and offered mine, he swiped it and I put in my Pin. A receipt printed but apparently it wasn't mine, and he went at looking at other invoices for my receipt and could not find it. I don't see the pending charge online, however I feel odd having entered my pin for my credit card and it being approved however no trace of it. The room was on the very far end, no one had offered to help with the 12 bags my colleague and his wife had, and once you get to the room there is only a light for the front door way, you need to navigate in the dark to find that the only other lights are bedside lamps.

The bed was not great and led to a sleepless night. The hotel itself was clean and nice with good facilities.

Amazing place to stay. No bugs to be concerned about and the pool and hot tub were amazing. Breakfast is much better than other places that just serve bagel and toast

Average hotel. The bathtub did not drain well and there was a leak coming from the bathroom vent

We loved this place for the proximity to our sporting venue. Our team was not roomed together and the rooms were on the dingy side. The pool was okay. Front staff was extremely friendly as well as breakfast staff.

Nice and Clean. Friendly helpful staff.. Enjoyed my stay, would definitely choose again.!!!

Just checked out of The Inn. Very dissatisfied and disappointing stay. Among other reasons why it was disappointing one of them was because I booked this hotel specifically for the pool and hot tub I saw on website pictures, pool was much too cold and the hot tub was out of order because of one broken tile. They informed me it wouldn't be fixed for several days. I said they should have told me when I was checking in. The staff were not very sympathetic to our situation. The city view was a parking lot. The breakfast was okay, no bacon like promised the night before, but they had clearly taken extra precautions with the continental breakfast because of the virus. Everything was individually wrapped.

Got treated like children instead of regular guests by staff. Got handed hidden fees at checkout which would ve made me reconsider hotels.

I went there for conference .The second day of arrival the housekeeping came and cleaned the room. The same night I took shower then discovered two of my dolce cabana perfume were missing. I looked everywhere even under the bed and behind TV stand. No luck. I filed complaint with the manager the second day. He did an investigation. Then told us "sorry we don't have them." I'm very happy with the service and breakfast they offered. But lost two name brand perfume at same time was awful. Not trying to blame the housekeeper, but she was only one who has access to my room at that time . Very disappointed for this matter,please be aware of your personal belongings!!!
Annie morgan

The

The Inn of Waterloo is always a great experience although some of the standard quality features like a full breakfast were unavailable due to Covid they went out of there way to provide a continental breakfast instead. The new feature allowing you to book their amazing pool for 75 min for family members within your Bubble was wonderful. My family and i very much enjoyed this experience. They provided amazing service during a very difficult time if you stay here you wont be disappointed

The service here was exactly what you would want from a hotel, and the location is very close to a pretty good mall, so that's also a bonus. There's a restaurant in the hotel, so you don't even need to go anywhere if you don't want to. The pool is fine, nothing fancy, but it's cozy, if that makes any sense. The hot tub was nice and hot, so a plus there.

The staff were friendly and knowledgeable, I asked form a refill and it was brought to me with no waiting at all. Was a great visit!

They have a pretty good pool and hot tub and we were surprised that there was a dry sauna. Room were clean, bed were comfortable and bathroom was really nice. Staff were friendly and helpful.

Great option when being in Waterloo. Good breakfast, spacious rooms and comfortable beds.

quiet, cozy hotel with nice rooms and decent breakfast. Extra points for decoration.

Staff staff was terrible no hot breakfast just a muffin rates were always changing every day I stayed they have bed bugs and a shelter in the back I don t recommend this to anyone

Very tough three days of meeting with rio but hotel makes me comfortable

Comfortable rooms. Good free breakfast and a nice pool. Only complaint was the Wi-Fi was a little spotty. We didn't really have service to our room most of the time