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J
3 years ago

The hotel staff is helpful, available for any ques...

The hotel staff is helpful, available for any questions, which i had plenty of, being my first time in Ontario. The only thing I'd say they can improve on would be updating the TV's i was hoping to plug my switch into it to play some games, but there isn't even a HDMI input on them

C
3 years ago

We use the pool which has very reasonable daily ra...

We use the pool which has very reasonable daily rates and a monthly pass for $40. The change rooms are not ideal and are down a flight of stairs from the pool area, which can be slippery due to less than ideal drainage.

I've never stayed at the hotel.

D
3 years ago

The location was convenient. Everything I wanted t...

The location was convenient. Everything I wanted to do was within a 10 minute drive of the hotel (go to the university, the mall, restaurants, Laurel Creek conservation area). The room was clean. I was disappointed that there wasn't a hairdryer. The bed was a bit hard for my liking and the mini fridge in our room made terrible noise (only at night) and kept me up. I stayed in the room with my boyfriend and there was only one coffee pod for the Keurig even though I booked it for 2. The pillows and duvet on the bed were nice. I liked that there was a desk, sofa, and TV. There was no safe to lock valuables in. Elevator was slow so we took the stairs. It was your average hotel. Way better a motel but not a 5 star.

B
3 years ago

We were there for a business function. Our room wa...

We were there for a business function. Our room was poorly marked. When we found it the coffee was cold and bitter like it had been on the burned for a few hours. They did not bring food for the breaks on time.

H
3 years ago

Wow.... Where do I start. The only reason this h...

Wow.... Where do I start. The only reason this hotel received a 1 * is because the gentleman and lady at the check in desk were great, the location was good and the breakfest decent. But here is the bad side and it's very evident from the pictures.

We stayed in the old section of the hotel, and when I say old, I mean the carpets can tell their own story. We got to our room, and I did the room check as I always do.... The beds were ok,but the pillows looked weird, so I took a closer look. Each one of the 8 pillows were disgustingly yellow from sweat. I called down to 0the front desk and without arguing was told that I would get brand new pillows (I'm thinking.... Hmm. Ok.. They must get this alot ..). In about 20 min 2 young guys show up and the 1 guy says "you the one complaining about the pillows? Here is some new ones for you". I looked at him and said "yes I am, these are yellow and disgusting ". His answer to that blew me away... He said "well, that's what happens over time"... And I just told him to leave the pillows. I checked the new (to me) pillows and 3 were white, and 1 had a yellow tinge to it do we left it on the chair for the duration of our stay.

The rooms overall are dated and need tlc, the carpets are filthy and full of stains, the beds lumpy, and the thermostat in the room is just for show as you have to use the dials on the heating/cooling unit on the wall... Which eventhough it has multiple settings, is only on or off.

We had to stay there for OVA provincials, but if you don't have to stay there.... I would recommend you do not, unless you can get into the renovated section, which I did hear was better, but never got to see it.

m
3 years ago

college parties, first floor packed with drunk 19 ...

college parties, first floor packed with drunk 19 year olds, ran into an older gentleman yelling "dental floss!" at his phone outside a room stacked with empty pizza boxes out front, (first floor short walk from the lobby. will not return.

G
3 years ago

We went off season and booked a honeymoon suite. T...

We went off season and booked a honeymoon suite. The room was clean and spacious. The staff was very friendly and helpful with any inquiries we had. Breakfast was included, they have a waffle machine and a good options for breakfast. Everything was very tasty. We will be booking again.

M
3 years ago

Looks nice but upon further inspection...the room ...

Looks nice but upon further inspection...the room was lacking...I mean it has most of the essentials (towels, hair dryer, iron with board)
As for things like toilet paper, tissues...they were either lacking or non existent.
There is a little Keurig single cup machine...but you are stuck using their pods unless you bring your own and their flavors are very VERY limited.
There were a total of 2 hangers in my room so I wasn't able to hang all of my important clothes. I could have asked for more but I really shouldn't have to.
Poorly designed shower...floods the entire bathroom.
Horrible floor plan throughout the entire hotel.
I suppose if you needed a place to stay in the KW area it's a place to lay your head....maybe go for a swim in their saltwater pool...or soak in their hot tub....maybe have a steamy sauna after a workout in their gym.

S
3 years ago

Just WOW!! We enjoyed our company Christmas celebr...

Just WOW!! We enjoyed our company Christmas celebration here this year. The food was truly melt in nour mouth, magical!
The service, better than a 5 star..our server placed napkins on our laps and was very attentive and accommodating. I can't say enough good..it was amazing.

A
3 years ago

While the pool area and lounge are decent, the upg...

While the pool area and lounge are decent, the upgraded suite was really disappointing. The King bed is two twins pushed together with a huge crack down the middle and our spa tub was full of soap scum and a used bar of soap.

Our room was serviced which only included fresh towels and the duvet was tossed back on the bed in a mess.

Breakfast was good but as others mentioned they ran out of coffee quickly and some items were not replenished.

D
3 years ago

I stayed here with my family for my convocation ce...

I stayed here with my family for my convocation ceremony. There are many rooms in the hotel and it was a little confusing to find (my dad called it a maze) but it was comfortable and the facilities are great.

L
3 years ago

Room was ok. There were obvious needs for improvem...

Room was ok. There were obvious needs for improvement. Our room has cracks in the wall and odd specks on the ceiling and wall. We missed breakfast because it ends at 10 and we had gotten up and dressed at 930, and with checkout at 11 we needed the time. The hotel is a complete maze and we had issues finding our way around, it's almost as if you need a map with you at all times. All around we had a nice stay just minor details. The bed was amazing!

R
3 years ago

This Inn is supposed to be 100% a non smoking faci...

This Inn is supposed to be 100% a non smoking facility however the management is doing a horrible job at ensuring the students residing there are not smoking in rooms. Also, the customer service is very unsatisfactory and quite rude.

K
3 years ago

This place is kind of a mess. It isn't full servic...

This place is kind of a mess. It isn't full service so you can't get room service, and the restaurant is only open a couple days a week. So you've got to go out to get dinner. In addition, there are problems with the heaters. The one in my room stopped working and I had to get another room. Stay anywhere else!

L
3 years ago

Good

G
3 years ago

No heat outside the rooms. Heat inside the rooms ...

No heat outside the rooms. Heat inside the rooms was poor. TV was terrible. Front desk was helpful, but overall customer care was poor. One star (can't do less) because there were beds to sleep on!

B
3 years ago

+

A
3 years ago

Oi

C
3 years ago

The complimentary breakfast is pretty decent! Howe...

The complimentary breakfast is pretty decent! However, the carpet in our room was kind of damp, and there appeared to be signs of previous water damage. There were small stains in my bed sheets, but they appeared clean overall. The floor also did not appeared to be fully vacuumed. But, overall, it was ok.

K
3 years ago

Terrible service. Arrived before eight in the even...

Terrible service. Arrived before eight in the evening. Only one staff at the desk so there was a wait. I am currently writing this from the lobby as I am unable to check into the room I reserved and ALREADY PAID for. I was not told from staff that it is mandatory to bring the same card you reserved with. Although it is policy, they did not inform me. This is a joke. I would give zero stars but that is not an option.

J
3 years ago

We stayed at the Inn of Waterloo for one night. I...

We stayed at the Inn of Waterloo for one night. It met and exceeded all expectations and was a great price as well. The hotel is very large which is a good thing-- they use the space well (it is not a 30 story skyscraper). There are several sitting areas and even a outdoor courtyard in the interior of the building.
Nice rooms- on the main floor has a walkout patio/sliding door. Well appointed with modern bathroom/shower. Very comfortable beds and the room had a mini fridge. Lots of little details (like the closet doors have an automatic light that comes on when you open them).
Great location-- just a few blocks from Waterloo and Wilfred Laurier. It is also close to St. Jacob's (a quaint little town with one of the best farmer's markets in the world).
Great pool- with a fitness room, whirlpool/spa and a sauna with showers. The pool deck is giant with beautiful wrought iron entry gates.
Phenomenal breakfast- everything you could want in a self- serve hotel breakfast- waffles, eggs, sausage, etc. The eating space is really outstanding- instead of being crammed into a tiny room off the lobby where all of the tables are taken-- this breakfast is presented in a beautiful expansive dining hall/restaurant. Plenty of space and really nice atmosphere.
In summary- a great hotel in a great location for a great price that wasn't a "chain". You really can't go wrong!!

About Waterloo Inn Conference Hotel

Waterloo Inn Conference Hotel: Your Ultimate Destination for a Comfortable Stay and Memorable Events

If you are looking for a hotel that offers both comfort and convenience, look no further than Waterloo Inn Conference Hotel. Located in the heart of Waterloo, Ontario, our hotel is the perfect destination for business travelers, families, and anyone who wants to experience the best of what this vibrant city has to offer.

At Waterloo Inn Conference Hotel, we pride ourselves on providing our guests with clean and comfortable rooms that are equipped with all the modern amenities they need to feel at home. Whether you are here for a short stay or an extended visit, we have everything you need to make your stay as enjoyable as possible.

Our rooms feature plush bedding, flat-screen TVs with cable channels, free Wi-Fi access, work desks with ergonomic chairs, coffee makers and mini-fridges. We also offer suites that come with separate living areas and kitchenettes. Our hotel is pet-friendly too so you can bring your furry friends along!

In addition to our comfortable accommodations, we also have plenty of facilities that will make your stay even more enjoyable. Take a dip in our indoor pool or relax in our hot tub after a long day of work or sightseeing. Keep up with your fitness routine at our fully-equipped gym or unwind at our sauna.

If you're planning an event in Waterloo Ontario area then look no further than Waterloo Inn Conference Hotel! Our conference center boasts over 20 meeting rooms which can accommodate up to 1000 guests making it ideal for conferences conventions weddings banquets trade shows exhibitions meetings seminars training sessions workshops product launches team building events etc.

Our experienced event planners will help you plan every detail from catering options audiovisual equipment rentals decor arrangements transportation services etc ensuring that your event runs smoothly from start to finish.

When it comes time to dine there's no shortage of options either! Our onsite restaurant "The Rushes" serves delicious Canadian cuisine made from locally sourced ingredients while "The Lion's Head Pub" offers casual fare along with craft beers wines spirits cocktails live music entertainment karaoke nights trivia contests etc.

Waterloo Inn Conference Hotel is conveniently located near many local attractions including St Jacobs Farmers Market University of Waterloo Wilfrid Laurier University RIM Park Grey Silo Golf Course Perimeter Institute Centre In The Square Bingemans FunworX Laser Tag & Arcade Kitchener-Waterloo Art Gallery THEMUSEUM Schneider Haus National Historic Site Victoria Park Grand River Hospital Region Of Waterloo International Airport (YKF) etc making it easy for guests explore all that this exciting city has offer!

In conclusion if you're looking for a comfortable stay in one of Canada's most vibrant cities then book your next trip at the Waterloo Inn Conference Hotel today! With its convenient location modern amenities friendly staff exceptional service top-notch facilities this hotel truly stands out among other hotels in the area.

Waterloo Inn Conference Hotel

Waterloo Inn Conference Hotel

3.9