Lisa Coupland

Review of Waterloo Inn Conference Hotel

Just checked out of The Inn. Very dissatisfied and...

Just checked out of The Inn. Very dissatisfied and disappointing stay. Among other reasons why it was disappointing one of them was because I booked this hotel specifically for the pool and hot tub I saw on website pictures, pool was much too cold and the hot tub was out of order because of one broken tile. They informed me it wouldn't be fixed for several days. I said they should have told me when I was checking in. The staff were not very sympathetic to our situation. The city view was a parking lot. The breakfast was okay, no bacon like promised the night before, but they had clearly taken extra precautions with the continental breakfast because of the virus. Everything was individually wrapped.