Teresa Quinn

Review of Waterloo Inn Conference Hotel

I booked 3 rooms through Expedia for the Inn of Wa...

I booked 3 rooms through Expedia for the Inn of Waterloo on King Street. When we arrived around 4 I stood in line for 40 minutes to check in and 1 room wasn't ready. We gathered in one of the two rooms that were ready and at one point there was a knock on the door and before waiting for a response someone from housekeeping walked in. She apologized and said she was checking to make sure we had pillow cases and wasn't missing any towels. In the other room we later found garbage left in the room and dirty towels. At 5:45 we had not yet received a call about the third room. I went to the desk and requested a refund on room 3. I was told I would get a refund through Expedia but there was nothing provided to me in writing, even when requested. The next morning I tried to stop and return the keys and ask for a receipt. The lineup at the front desk was again unreasonable. We moved on to breakfast. There were no coffee cups for one coffee maker, neither coffee maker had any coffee ready, there were no cups for juice, and no spoons. By this time we were simply frustrated and left, again without anything in writing about the refund on room 3 because there was again a lineup at the front desk.