Great location, nice and spacious and clean rooms. We stay at Marriott often and were happy with our choice to stay there in October. We got to enjoy the pool too, which was a plus. Booked again to stay with them soon. They have a Starbucks on site with limited hours which was the only issue for me. You do have to pay for parking as its not included. There are resturaunt and bars onsite, but due to covid with restrictions. Very beautiful hotel.
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This was a very nice hotel, especially for a convention. The pool area is great, the lobby has a lot of nice conversation areas, and the convention rooms are nice.
The hotel rooms were a bit small, but they are nicely appointed. The bed was one of the most comfortable I have had at a hotel for some time, at least for my taste. Nice linens and pillows.
The mall and other shopping/food is within walking distance, so that was a big plus.
My only con with this place is the price. The nightly rate was high and the restaurant prices even higher. It was worth it to stay on-site for my event, but I'd look elsewhere if I had options to see if I could find somewhere more economical.
At first sight the hotel was clean and the representative that checked me in was informative, to an extent. I was informed of the bar/restaurant hours and what hotel amenities were closed (all except outdoor pool), but I was not informed of the parking rates per day or the $500 deposit that was being charged to my card. After receiving the keys to my room my wife and I went up to find our room, set the AC and then head back down to grab our bags. In the time that we had walked out of our room and headed downstairs to grab our bags the housekeeping decided to enter our room, remove the do not disturb sign and readjust out television and thermostat. When my wife and had arrived back to the room we immediately called the front desk and we were told that housekeeping has not been in our room for hours. Eventually the front desk stated that they did speak with the housekeeper and they stated that they never went back into our room after check in, but they would have the maintenance team look at our door lock to see what cards were swiped. After a few hours the manager called and stated that they spoke with the housekeeper and they said yes that they re-entered the room but only because they forgot a cleaning product, which must have been invisible because nothing extra was in the room. The room had a sliding glass door that had cigarette butts stacked in the corner of the non existent balcony and the walls near the bed looked as if some type of food was thrown against them and attempted to be wiped. The beds were rock hard, the mini fridge was a joke as you are better off leaving any food or drinks outside to get colder. The list is extensive. The only perk of this hotel was the restaurants that were nearby.
The one star review is directly due to the comfort of the mattresses. There is no difference between sleeping on the floor or in the bed. The mattresses are rock solid, they feel slabs of concrete wrapped in plastic sheets/blankets.
I don t understand this and it s at every Marriott. I wish my company would stop using Marriott for corporate travel. I have all kinds of points saved up because I would never personally book a room at a Marriott.
One stays at hotels for a single reason: a place to sleep. Which Marriott doesn t seem to get because everything else at this Marriott is flawless. Staff is great, everything is very clean, fast internet, great water pressure in the shower but all I ll take away from this hotel is how uncomfortable I was, tossing and turning all night. I will remember how groggy and tired I felt the next day because I could not get any sleep the night before.
And it s not the just the mattresses that make sleeping almost impossible, it s also the sheets and blankets. They don t breath, it s like sleeping in plastic sandwich bags, you could have the room temperature so low you can see your breath but a couple minutes under these plastic unbreathable sheets and you will be drenched in your own sweat. Which means all night long, it s a game of on and off with the bedding.
Room and check in was great, but we left behind a NEW Don Julio bottle in the box sealed. I called the hotel to asked if I can go back to pick it up and apparently it wasn't found because it was throw away. I could understand if it was open but no, not accepatable. I'm sure they noticed it was still sealed.
If you don t mind your room being filled with the stench of weed, I suppose it s ok. There has to be better control measures for hotels to enforce non smoking rules, they have every right and guests shouldn t have to put up with second hand smoke. To be fair, they did allow us to change rooms but the smell must have penetrated the entire floor.
The worst experience ever. Had to move to another room at 1:30am because of the loud partying that would not stop on our floor. Hard to understand how that behavior is acceptable. Only reason I gave one star is we were comped for the horrific stay.
The hotel itself is beautiful and the rooms are nice (standard Marriott). The customer service was questionable and the checkout time was quite early and they were utterly inflexible (no offering of late check out whatsoever). Also, they hold a crazy credit card deposit compared to other hotels and didn t warn us prior to charging the card.
