I loved my experience working with Walser. Everyone was attentive from the moment I inquired online to the time I drove my Mazda off the lot. I didn t know what options I had for purchasing prior to coming in, but the helpful staff walked me through everything thoroughly and thoughtfully. THANK YOU!
Didn't really get good service and they weren't very transparent with how they come up with their pricing
I called in the morning and walked out with a new Mazda6 at night. Jake Rothers was helpful, both on the phone and in the store. We spent a good 4 to 5 hours going back and forth from new/used, and he never rushed my decision. I was very pleased with the service received.
I worked with Stephen Flemal and he was great!! Very patient, calm, nice spoken and polite overall. I live an hour and a half to two hours (depending on traffic) away from the dealership and he offered to come down to pick me up so I can get the car I wanted. I took him up on the offer becaus i didnt have a ride back up and I Love my new car!!!
We had Jake Carlson for our test drive and we had an amazing experience. After driving Mercedes, BMW and Range Rover prior we had such an amazing experience with Mazda and there customers support and this makes the other brands look bad. Jack Carlson really helped us out for our first buy at Mazda and it was an amazing experience. If you get a chance to go here ask for him! He is by far the best salesman. He understands your wants and needs and doesn t trick you into buying a vehicle.
2nd time buyer from this dealership. Sales Reps were very nice and helpful no hard sale tactics used. I really like this Walser Dealership and would highly recommend it to others. Thx for the great RF.
Updated 9/8/19
Leased a new CX5 in mid July. The sales experience was great. It went smoothly and we were very pleased. We drove from Duluth to get the car. When we left the dealership it was raining. When we saw the car in the sunlight the next day we noticed a spot on each rear door that looked different than the rest of the paint. It took two weeks to get anyone to answer the phone to work on getting resolution to the issue. I previously left a negative review regarding the poor customer service, however, I feel compelled to update my review. Walser did eventually help to fix the defect in the car and so far the results appear to be great. The staff working there were wonderful. I recommend Walser but still believe that they could improve on being easier to reach and quicker to provide customer service. Two weeks to hear from someone is too long.
The sales staff at Walser Mazda is incredible! This is our 2nd CX5. Scott worked with us to replace our first that was totaled in an accident. We went back to the same awesome car and same dealer. Scott was patient, listened to our needs, concerns, and budget. His knowledge and manner led us to a fantastic conclusion with no stress. Walser's integrity is a rare find. Thank you Scott for your kindness and help.
This is my 3rd Mazda, my 2nd that I have purchased at Walser Mazda. Jake was so fantastic. He listened to all my needs and wants and got me in the CX-5 that I wanted! Sam was fantastic at getting me the best deal on my trade in. HIGHLY RECOMMEND!!
Overall good experience. Brian and Johnny are great guys to make business with. The only problem was David, that guy is extremely impertinent. He kept pushing the extended warranty pack even after I clearly said multiple times I did not want it. Tried to make me feel like I was making a terrible mistake and his argument was basically all cars break . Almost walked out without closing the deal because of this guy. Luckily Brian and Johnny are much nicer and respect when you say no.
We purchased a new 2015 Mazda CX-9!!! We Had Alex Meyhoefer as our sales specialist. He did a great job and was very accommodating. We also worked with Ethan Hampshire again great experience with both. The dealership was clean and well organized. I would highly recommend the dealership and sales people.
I thought the team at Walser Burnsville Mazda did an outstanding job on finding me the perfect vehicle with a price point and payment I was comfortable with on a 2016 Mazda 6. The sales team Johanna Lear and Alex Meyhoefer were so fun and knowledgeable to work with. They made it easy to buy a car. The New Car manager, Sal Le, was a great asset to my experience, and also Matt Cardenas, was super friendly and knowledgeable to work with. This team was outstanding and I would highly recommend them to help find your next vehicle. And a shout out to Scott Meyers for his infectious smile and attitude. Also Alex Grasdalen for detailing my car to perfection and awesome service.
Stopped here to look at a used vehicle. Salesperson was pleasant and not aggressively trying to sell me a car. Told me they are not paid on commission and explained how they priced vehicles. While I didn't buy the particular vehicle, I will return to look at others based on the comfortable feel of the experience.
Our salesperson, Mary Boateng, was in her first week in a sales role and she was fantastic. She was extremely responsive and followed up immediately to all of our questions. Mary did not try to oversell and made the process very comfortable. I appreciated the team approach from her co-workers that stepped in to help with all of the paperwork since she was brand new - it seemed like a very collaborative environment which is not what I expected at a dealership. Great job by Mary, I will recommend her and Walser Mazda Burnsville!
Iryna Matheis was absolutely fantastic with my car buying experience. She made me feel at ease through the entire experience. I would recommend her to friends and family in a heartbeat. It was refreshing to be at a dealership that had friendly faces no matter where you looked. Great Experience!!!!
Great service ask for Aldo Garibay, he was a big help getting my Infiniti Q50, this is the 3rd vehicle my family buy from him.
I would like to Thank Mary Boateng, and the Staff. for their being amazing , From the moment i walk into the dealership, I was Greeted with Awesome Smiles, Polite & Courteous Helpful answers throughout my car buying experience.
When we drove onto the car lot we where meet by the sales rep John Scott. He gave us a great welcome and hand shake and looked us into the eyes. John let us explain to what our needs where and did not try to force sale a different or newer model. John walked through our car purchase and gave us all the information that we needed. When he did know the answer to one of our questions he did not guess he went and found the answer for us. I will make sure to Pass along the Walser name around to any friend , family or customer that are looking for a car purchase. I will tell them to ask for John Scott because he will give you great personal service with out any pressure and willingness to go the extra mile.
I worked with Jack M earlier this week, and had a great experience! The entire atmosphere of the dealership is good and the staff are friendly and relaxed. I went in fully informed and not pressured at all when I made my decision.
This is our second Mazda we bought from Nate Woolwine and it was a great experience. He's very knowledgeable about all the Mazda products and helped us find vehicles that fit our budget and have everything we want!! My husband loves his Mazda3 and I love my CX-5. Highly recommend Walser for a straightforward, easy and quick buying experience! Go see Nate!!
Aldo at Walser Mazda in Burnsville was so great! He was so helpful and knowledgeable without being pushy or salesy. I really appreciated the time he spent answering all of my questions and making me feel comfortable with this big purchase. He also found me some great discounts!
Big thanks to Alex Mayhoefer for answering all of our questions and streamlining the purchasing process.
I accompanied my mom to pick out a car last weekend and since we were new to Mazda we started by casually walking through their lot and we're almost immediately greeted by Joshua M. who was able to immediately answer our questions, help us narrow down our search and get our test drive. We were hooked right away but had a special situations since my mom had just moved back to the states, didn't have a permanent address and had to communicate with my dad via phone to make every decision; However, Josh and Joe R. stayed with us past close and were beyond helpful, they were very friendly and fun! In the end, we left with our new car and an awesome experience thanks to them, their flexibility, care, and hard work!
Kendra Teveldal helped me. She was very professional and showed me many options that I could have gone with. Not pushy like other dealerships. She knows her job and does it well.
As returning Walser Mazda customers, we were used to the quality sales and service. This sale was no different. Alex, our account exec. listened and pointed us to the car we wanted right away. Completing the sale was very fast, efficient, and a pleasant experience.
I will go out of my way to travel to Walser Mazda in Burnsville. The service people are all so very friendly and make me feel very welcome. I feel that I can trust them and what they tell me about my car. The service area and waiting area are very clean and inviting which adds to the trust factor knowing they care enough to keep things looking nice. Not just another grungy garage. I am always very pleased with the work done and will always come back when service is needed. Just wish they were closer, but I see it as a mini trip across town.
went in to see what i can do with my trade in and Jacob helped me right away nice and informative no rush and nice guy
I could not be more pleased with my recent experience at Walzer Mazda! Johannah made every aspect of test driving, financing a new car, and the trade-in of TWO older vehicles easy and enjoyable. The best part was she helped me through the entire process, I wasn't shuffled from person to person for financing etc. I really felt like she was on my side and helped me make decisions in my best interest. I will definitely be back and encourage others to go here as well!
Worked with Dana to purchase a car from out of state (Audi S4). Very friendly, kept me informed of the process the entire time, and thoroughly answered my every tedious follow up question. (It is quite terrifying to buy a car you have not test driven and seen in person! You will have many little questions, I guarantee it!)
Even though they are a non-negotiating dealership, the price and out of pocket cost of shipping was well worth the savings versus any other dealership I found across the country. They will not screw you over with dealer fees, and will work with you to make sure you are well taken care of.
Thank you Dana for making my first car purchase a very easy situation! I love my car and I appreciate all your help!
Jacob Explained all the details of my lease and available products in a comprehensive and timely manner. Very friendly and easy to work with. I love my Mazda!
Another great experience with Walser Mazda. Went in for oil change with my Mazda 3, and asked to get the CX5 as my loaner car, since I'd been considering making the switch to something a tad larger. Loved driving the CX5, so I talked to the sales dept and they got me a great deal on a trade-in. Patrick guided me thru my options and paperwork, and the team worked to get some minor hail damage repaired on my new car before I left town, surpassing my expectations. Great team! Great service! Will keep going to Walser Mazda and refer anyone I know who is looking!
I live several hours away from Walser-Mazda, and had been looking for a Chrysler 300 for months. I found a beautiful car on their lot, at a very fair price. I drove down, and was in and out within an hour with my new car. Following the sale, I did have a few hiccups with false information that was given to me at the time of the sale, as well as a few minor issues with the car that I didn't notice right away. I contacted the Walser team to explain my concerns, and although the distance between us was 200 miles, they dealt with my troubles very quickly and very respectfully as if I was in the same town. I was able to get answers I needed, as well fix the issues on the car, all at NO cost to me. Although at first the experience was a little bumpy, the resolution was GREAT! A special shout out to Matt Cardenas and Alex Meyhoefer. I appreciate the partnership, and love my new car! I would recommend this dealership to friends and family.
I just moved from WA State, so this was my first time getting my Mazda serviced in MN. They were able to schedule/accommodate a last minute service; their customer service skills were on par; and they quoted me a two-hour turn-around and got me out about 30 minutes early.
I absolutely loved my Mazda dealer back in WA, and I'm so happy to see the same level of customer service and care is here, too. I would recommend this location 10/10. And naturally, I recommend Mazda in general 10/10.
We were impressed from the minute we walked into the dealership. Spacious, clean, and in compliance with Covid protocols. Aldo, our salesman, could not have been more professional. He was respectful, he listened to us, and was never pushy. He worked with us from the test drive to closing the sale. This was our first experience with Walser, and it was by far the best car buying experience we have had.
Another great experience at Walser. Our second car purchase in the past two months. We dealt with Jesse Howard and also Jason Borneman. Easy process. Car was ready to test drive when we arrived, all questions were answered promptly and the entire process was completed in less than 45 minutes. We also love the 150k powertrain warranty as we drive 3-4k miles per month. We will be back!!
As soon as I walked into Walser Mazda I felt like I was home. We had purchased a previous vehicle from them and this purchase went without a hitch. Thorough, professional, fun, no beating around the bush, straight forward. We worked with Cedric K. and he was great. As long as we drive Mazda we will keep with Walser. Keep up the costicost great service.
Really great service center. They will take care of you. Also the sales guys doesn't pressure you when looking for a vehicle.
Only went for service but they were very polite and price was good considering they're a dealer. They are doing well at following covid19 recommendations.
Can't say the same for other customers, but they have little control over that.
Worked with Alex on a new lease. Very easy and transparent process. Would recommend to anyone!
Great dealer at a great location. Building is nice and welcoming. Staff is incredibly energetic and friendly without being forceful and pressured! Will definitely be referring people to them!
Had a great experience!!! Ask for Johnny Sutherland he was awesome to work with .
I purchased my first Mazda6, 9 years ago, followed by a Mazda 6 i Grand Touring 4 years years ago, and now my newest 2020 Mazda 6 Grand Touring! :) It's such a low maintenance, chic and classy little car, but spacious enough for a family of four. It's not overly sporty, but yet has MAJOR pull on the road, LOVE the turbo power in this little car. I keep coming back. You'll get a lot of bang for you buck with Mazda!!!
Alex was Exceptionally informed and personable. I would say that buying a car at Walzer Mazda was easier than buying a pair of shoes!
I have been a Walser Customer since 2010. Ever since the first time I stepped inside the dealership, I have felt a warm and welcome atmosphere there. Yesterday I have purchased my second Mazda 3 from them and as always I received an exceptional service. Aldo Garibay was my Customer Specialist and he displayed amazing client relations skills and friendly attitude towards me and my wife. He is a nice guy and first-rate professional knowledgeable of how to relate to his customers in order to best serve their needs. Additionally we have met Bret Juedes Walser Mazda s general manager. Bret impressed me with his personal approach to us, and during our conversation I felt like he was paying attention to our feedback. Overall I had a great experience and I recommend Walser Mazda for your next purchase!
I just purchased a new CX-5 from Walser Mazda and the experience was awesome. I worked with Ryan Duell and would highly recommend both Ryan and this dealership to anyone in the market for a new vehicle.
Walser has clear, up-front pricing and their sales representatives are salary-based versus commission, creating a zero-pressure environment for the customer.
Ryan spent a good deal of time with me, answering all my questions and helping me to determine the right fit in terms of financing and protecting my investment. Both he and his manager went above and beyond to get me in my new SUV same-day.
TL;DR Would highly recommend both Walser Mazda and Ryan Duell to anyone in the market for a new vehicle!
David and Carlos was very helpful.
They went the extra mile in helping me first to solve a problem. Then on top of that they gave me
Excellent service in helping me through the sales process.
Thank you
The staff was very friendly and courteous. I was kept well informed of when my vehicle was coming in. We have bought 4 vehicles from Walser
I enjoyed my experience purchasing a Mazda CX-5 from Walser Mazda. I worked from start to finish with Johnny Sutherland. He was friendly, knowledgeable and great to work with. I would highly recommend him and Walser Mazda if you are looking for a new vehicle.
Very happy with my new 2016 Mazda 6.
Matt & Phil were very professional, the process was very fast, never felt rushed or pressured, great price, low payment, helped me get insurance. One stop shop!! Zoom Zoom!!
My most recent Mazda customer buying experience was excellent! I've been a Mazda car owner since 2012 and recently purchased a 2016 Mazdacx5. My sales associate Johannah Lear was outstanding in every step of the process. She was very knowledgeable, organized and was an absolute joy to work with. She treated my transaction as if I was her only client. I would recommend her to everyone and anyone interested in purchasing or leasing a Mazda. She is a huge asset to Mazda. Actually, I have nothing but great things to say about every Mazda employee that has assisted me in one way or another since 2012! Also the showroom is impressive, very comfortable and always impeccably clean.
Thank you Jacob Rothers. I had the best dealer experience I've ever had, you were friendly and EFFICIENT! Awesome!
My wife and I bought a 2018 Mazda CX-5 and had a great experience doing it. They make the buying process easy, they detailed the car beautifully, I love my car and couldnt recommend this dealership more.
Worked with Brian C to purchase a new Mazda 3 yesterday and it was great. Brian was terrific to work with and as long as he's selling something I want to buy in the next 10-15 years I'll be buying from him again.
Johnny was a fantastic sales rep at Walser Mazda! He was patient with me as this was my first car purchase and walked me through all of the options I could choose. We looked at Toyota, Nissan, Subaru, and not ONCE did he try to push a certain vehicle onto me. He let me take some time to think about it and really compare vehicles myself. We went through financing for 100 different scenarios and I felt as though he was really trying to make sure I understood the decisions I was making at each step of the way. He really helped me feel comfortable making my first car purchase on my own! I will definitely be back for future car purchases and would highly recommend to others :)
Scott Myers was great to work with, very personable and easy to talk to. The rest of the team were very good as well. Love my CX-9.
Things could not have gone any more smoothly! Alex was at the door greeting me and was knowledgeable, patient, thorough and low pressure. Just the way I need a car salesperson to be! As with Scott Myers when I leased/bought my Mazda3, I feel like I can call him with even stupid questions!! (And he told me I could!) I love the vehicle, and will love it even more when I figure out all the bells and whistles. Walser is the best, and I have been spreading that around since 2014.
Staff are a little pushy for purchase but better than a LOT of dealerships. Really pretty good on customer loyalty.
We had a very good experience at Walser Mazda in Burnsville. Our salesman, Jack Michaelson, was superb. He found the exact car we wanted and even came to work on his day off to give us instructions on our new car. The Compnay as a whole really impressed us.
Saw the car using USAAs car buying service. Mary, Walsers' internet coordinator quickly arranged for a test drive. Worked with Aldo to process the purchase. Very smooth transaction. No haggling and got the CX5 at a great price according to True Car.
I visited Walser Burnsville Mazda on 10/29 and was welcomed. I test drove the car i wanted with a sales guy named Alex. I asked him how much is the total with taxes and all fees, and he said it will be a little over $6600. Then I offered him $6300 cash. But he said we don't negotiate the price but i will see what i can do, lets go inside.
We then went inside and I was seated. He came back smiling and said i have a good news, we're gonna start the paperwork, how excited are you about the car. I said I am excited. At this moment I assume that he is gonna sell it to me for $6300.Then he asked me for my ID, ssn # and insurance card. I gave him all. He went to the back room and came back with more paperwork. I signed the title and couple other papers. But I realized every time he would just ask me to sign at the bottom of one of the pages of the sheet. I became suspicious and I flipped the other side of the sheet and I saw that it showed the total to be $6600+ and I asked him why the total is not $6300 and why he didn't tell me that before I sign it? He said i told you we don't negotiate the price, you can pay the rest with credit card....you're wasting my time ..do you want to buy the car or not". At this moment I felt i was decieved, and I told him i will leave if he can not accept my offer of $6300. He said he can't do that. Then I got up and tried to shake his hand to say thanks for showing me the car. But he pulled away so rudely and said "i am not shaking your hand dude...get out of here". This was the worst experience ever.
But that is not all. When i got home i received email from experian that a new hard inquiry was added to my credit report from Walser Burnsville. Now i feel even more violated. I did not give them my permission to pull my credit nor was i made aware of that they will pull my credit. I told them at the beginning that i don't need financing and i am going to buy it with cash.
This was the worst experience ever. I would've paid the $300 difference if they did not tried to deceive me and make me sign the papers so hastily.
Now I hope they will respond to my email and remove the unauthorized credit check they did to my credit.
HONEST AND TRANSPARENCY CAN GO A LONG WAY!
Buying my vehicle with Joshua Z. was so easy. He was organized and not the pushy salesman you come to expect with at most dealerships. Plus, he even dropped the vehicle off at my house for me. Couldn't ask for a better experience.
Have nothing but wonderful things to say about the Burnsville Mazda team. Not only was there no pressure whatsoever from Scott Meyers who helped me but he was also very knowledgeable and extremely patient with all of my concerns and questions. Nice to have a sales guy that isn't pushy. Mr Kowalski (Sales Manager) was a huge help and is amazing when dealing with customers. Bret (General Manager) is the most genuine general manager I have ever dealt with at a car dealership. Our family has purchased many vehicles over the past 18 years and Bret actually cares about their customers. Nice to see him go around and ask customers that were waiting for their vehicles how they have been and if they had any concerns on a busy Saturday.
i worked with scott myers on my first visit... he got me into a beautiful 2016 mazda cx5... i was out the door within about an hour in a car that suited me and my needs... i LOVED it!! 3 days later i got behind a gravel truck and after i went to the body shop to get the damage assessed i was told 80%+ of the damage was OLD... i called & spoke with the used car sales mgr joe and he put me with abbey sondrol to get me into something else... abbey listened to my concerns and needs and took great care to make certain i was satisfied every step of the way... she got me into an equally awesome 2016 mazda cx5 and again the entire process was smooth sailing and the best customer service i could've imagined. i've already referred 3 of my neighbors to scott and/or abbey... i couldn't be happier... the level of customer service i've experienced is unparalleled!! i will continue to refer as many folks as will listen to me!!
The best experience ever at Mazda!! Our floor sales man was very understanding!!!! Not only was he helpful, but he was positive and open minded...
The staff was very great!!
I happened to see this vehicle on-line & within a short time I was signing papers for it. Everyone was very helpful from financing to scheduling the pickup.
I ve already driven my new car a bunch & want to say thanks Walser!!!
Steve
This review is long overdue but I feel that it is still important to share my experience so that someone else doesn't find themselves in the same situation.
First, let me say that I am very skeptical of reviews as you generally only see feedback on polarized situations (very good/very bad). I wish my experience was normal and middle of the road but it was unfortunately terrible - but I promise I am not exaggerating and my experience is 100% real.
I would also add, if you bought a new car from them, I would HOPE you had a great experience and nothing went wrong because it's a brand new car.
However, I bought a used Mazda CX-7 from Walser a few years ago and it was the first car buying experience I had ever had and I was navigating it alone, without assistance from my parents or anyone with experience. I was also moving across the country in less than a week and needed a new car. Knowing both of these variables, Walser completely took advantage of me and sold me a car that had had the master cylinder replaced not once, not twice, but THREE TIMES in less than three years. If you don't know anything about cars, a faulty master cylinder leads to faulty brakes. Less than a year after buying the car, I found myself pushing the brakes to the floor, with zero braking happening, which is extremely dangerous for myself and others. I had the master cylinder replaced once myself before the issue started happening again a year later, like clockwork. The dealership I was working with at the time admitted they couldn't find the root of the issue and offered to replace the brake booster for $2k - I said no thanks, and walked away.
Any respectable dealer would have seen the maintenance history and acknowledged that something is not right and the issue needs to be escalated back to the manufacturer if they can't figure out what's wrong. Walser did not and instead, they sold me the car - I'm sure gladly, as it was a lemon they were able to get off their lot and make an astronomical profit off of as well (the loan plan they sold me had an incredibly high interest rate and I only saved myself thousands of extra dollars in payments by paying off the car years in advance). I know, this is the auto industry and that's the way it goes, but the multiple master cylinder failures are unacceptable.
Long story short, check the maintenance records and/or don't buy a used car from them. Maybe new cars are still on the table since they have a warranty.
Long story shorter: I would recommend not buying a car from them at all.
We will never buy a Mazda in general again because of the overall horrible and costly experience we've had.
I just bought my first car with the dealership and it couldn t have gone any better. Josh Zuverink was very helpful and answered all of my questions. He made the whole process quick and easy without any problems! He gave really great insight into the vehicle I was purchasing and made sure it was the right one. The whole experience was easy and a amazing. Thanks Josh and Walser Mazda!
I worked with Johannah Lear as I researched Jeep Wranglers. I visited several dealerships throughout the Twin Cities in search of the perfect Jeep. In the process, I dealt with several sales representatives and Johannah was by far the best of them all. She was patient, thorough and knowledgeable. I would highly recommend working with her on your new car purchase, she is top notch!
After working with another Dealer in the Metro area I went to Walser looking for better customer service and assistance. I wish I would have started at Walser! I worked with Josh and Johannah Lear in test driving a few Mazda CX-5's. Johanna did an absolutely perfect job in helping me make the final decision. She was patient and diligent with the information and let me sit in my car and another option multiple times! She stayed late with me as we worked through the paperwork and gave 100% care from start to finish. This was the kind of experience I was hoping for after having my old car for 17 years! I will continue working with Walser in the future and will definitely recommend their staff to anyone considering a new vehicle-- no matter the model!
Patrick was great to work with. Very polite and willing to make us happy. Lots of paper work.
However, I m upset with Mazda s definition of a major chip in the paint. The chip of paint off of my vehicle s driver passenger door will begin to rust and they should have taken care of it.
I had a great experience at Walser Mazda. Joe J took the time to take me on a test drive that showed off all the best features of the vehicle I was interested in. When I asked about turning radius, we were doing U turns. He found exactly the vehicle that I wanted, with all the bells and whistles that I wanted! I would recommend Walser Mazda and Joe J to anyone who needs some guidance in their car buying endeavor!
Awesome experience! So happy with my new 2018 Mazda 3. Very helpful, professional and knowledgeable employees. Definitely recommend this location.
I had a great experience working with Jack Michaelson on the purchase of my new car! He was knowledgeable and friendly, and even made a special trip to my office downtown Minneapolis to get some additional paperwork signed - great customer service!
I worked with Daniel Koukal, honestly he provided the most exceptional customer care I've ever had or heard about. I am not a person who easily compliments, I am hard to please, but I am actuly happy to share my experience know you will have it as well. I would consider myself very high maintenance and difficult to please & not only did Daniel never make my requests feel like an inconvenience, he truly appeared to enjoy getting me into the vehicle that was right for me. I believe he truely enjoyed helping me. This wasn't a car sale, this felt like a personal relationship where he went well above and beyond just to assure longterm I was happy. He was extremely responsive answering every inquiry I had & I assure there was an abundance of questions during work hours & off and he was always extremely pleasant and accommodating to do so very timely. I've never written a review, I have never been loyal to a salesman, I just internet searched the best deal, but I assure you I will be purchasing every car going forward only from Daniel. If the lot doesn't have what you want he will not give up searching until he finds the perfect fit for you, you no longer have to internet search, Daniel will take care of you & find the perfect car for you. Exceptional customer care, I can not say enough positive things about both how Daniel & Walser Mazda worked with me on finding the perfect car. It wasn't a sale, it was a fantastic experience. I will never shop anywhere but Walser Mazda & I can not highly enough recommend you seek Daniel Koukal!
Fast and friendly service, no high pressure sales. I've purchased 2 vehicles here and get all of my maintenance done here even though I live more than 30 minutes away!
Easy, fast, and to my requirement!! I think because I was done researching for new a car and Mazda CX9 below me away, it was an easy choice to close the deal, specially with the discounts Walser was issuing. But in general buying/leasing cars has improved significantly and I really enjoyed the new process, at lease in Walser where I only worked with one person to find the car I need, test drive, finalize the model/options, leas and sign all the papers. In the past, you had to meet the sale team, lease manager, finance and couple more people before you could just get your keys and drive.
The sales person had no intention of making a sale after he did a twice up and down glance of a couple that appeared not to meet his cis-hetero standard.
The service people are nice and helpful. Their waiting room is big, clean and has lots of places to sit.
Tom was very helpful in purchasing the right vehicle for my wife. We liked him so much we found a affordable one for our new 16 year old and purchased a 2nd vehicle.
We came into Walser Mazda when our lease was up on our Corolla and decided to pop in and see what they had available. We were greeted immediately by Jake, as soon as we got out of the car just asking if he could help. We ended up working with him throughout our appointment and he was extremely helpful, informative and not pushy. He explained our various options and answered all of our questions. It was a very seamless and easy experience. One of the smoothest experiences at a car dealership! Thanks for your help Jake!!
I worked with a young man named Terrence. He made the entire process very easy for me. He was very knowledgeable, and also got back to me in minutes if I had any questions that popped up. I told him some cars I liked but he actually find some more that were way better and reliable than the ones I picked. During the signing process, he did everything very fast but also understanding at the same time. He went in depth on everything when I asked him about something I didn t have much knowledge on. I give this young man 5/5 stars for sure. When it s time to get a new vehicle for myself, I will for sure be coming back.
Great service. They are responsive and good communicators.
I recently worked with Alex Meyhoefer on my new CX-5 Lease. He made the arrangements in less than 24 hours, was super informative and helpful. I highly recommended him and the Burnsville Mazda dealership! Thank you Alex!! I'm enjoying my new ride.
Devon in parts is the man! I ve been hunting for a part on my 1999 Mazda Miata and starting giving up hope. He was incredibly knowledgeable and got me the part quickly at a great price. Come here for your Mazda parts, they actually care about supporting their vehicles! Thanks again Devon!
Johannah Lear was a delight to work with. She was very helpful and knowledgeable. This is the second time I have bought from Walser Mazda. I had a great buying experience with them and they will probably have a life long customer. They made it painless on my lease renewal. I would recommend buying a car from Johannnah Lear and Walser Mazda.
Alex was great! He was realistic with what to expect and did what he could to get us into a safe, fun, and affordable new car! Thanks, guys!
Lucas Jensen was our salesman. He sold us on purchasing our CX5 by showing us the new innovative design of this vehicle. We chose the Soul Red Crystal because we had seen it driven by other people and fell in love with the color.
We also appreciated dealing with one person throughout our purchasing. We were in and out of the dealership within a few hours, compared to all day like we're use to at other dealerships.
We are feeling a lot safer on the road with all of the safety features that are on the vehicle.
The extended warranty, at no additional charge, that Walser offers is a bonus. We hope to drive this vehicle for many years.
My family and I bought a brand new Mazda CX30. Our sales guy Brian Lee was amazing as well as the dealership Walser. I have been to several Walser dealerships in a different capacity, and always felt like I was at home. So when I had to buy a new car I went to Walser. We were lucky to get Brain as he was very good at not making us feel rushed into getting a vehicle. Brian was very informative and new all questions we had about the financing and the CX30. SO Now for the best part the all new CX30 is hands down the best crossover vehicle ever. It s so great to drive as the engine is very responsive, and the transmission shifts on point ever time. I find myself wanting to drive around just to have fun with this setup. The interior is luxurious and well appointed. The materials are of very high quality and every knob, dial, and handle is thoughtfully laid out with the driver and passengers as the main focus of the car. I don t think anything was just put in the car without attention to detail. The outside of the car is very well designed, the curves and contours of the car are amazing. I enjoy just looking at the details and pride that went into designing this car. Mazda is a very well made car with lots of features, and priced right for all that you get. Please stop into a Walser today and find you next car or truck.
Thank you
Dante Reopelle
Alina Phomphakdy made our car buying experience one of the best yet! We tried Morrie's first and were less than thrilled with their "buy happy" experience but Alina and Matt Kowalski had us sold on Walser. We will be going back for sure!
The idea of buying a new car used to be so time consuming, working with a sales person, the sales manager and the financial manager as well. It could take hours to walk out with your new car.
Not anymore. At Walser Mazda we dealt with one person. Our test drive did not include the sales person as they are doing everything they can to provide a safe environment.
And it didn't take but a couple hours to go from taking my old car in to get an oil change to instead walking away with a new vehicle.
This is my third CX-5 and fourth experience at this particular Mazda dealership. We never think of going elsewhere.
Thank you to the whole team for keeping us well informed and especially keeping everyone safe.
Great experience with the guys at Walser Mazda. My sales guy Alex went above and beyond to make sure I got the car that fit my needs best and did a great job helping with the financing part of the car. There was a small detail that was wrong with the car and his manager Joe made sure to make it right for me. Overall great experience and I highly recommended you go check these guys out. Thanks for making my car buying experience easy and simple.
Had a great experience with Walser Mazda when I recently bought a new CX3! It was a delight to work with our specialist Miko Freeman. He knows his product well and expresses enthusiasm when telling you all about it. The entire staffing at the dealership was really pleasant and friendly. I would definitely recommend Walser Mazda when shopping for your next vehicle.
walser-mazda.com
