Mixed review because the location is great and whilst I didn't manage to try out the pool, I can see the charm. A pity that we didn't get to see the suite for ourselves but the bed and pillow we had was too soft for our liking (ended up with a back sore). Validate this with other reviews if you are someone who prefers a firmer bed. For some reason we also had our room messed up - told them beforehand that we prefer an early check in because we were attending a wedding, and they gave us honeymoon decoration in our room instead (it was just weird, see the picture). FWIW, the bathtub also took forever to fill up so our single night stay wasn't that great.
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Had a fantastic one night stay at the W. The hotel is spacious, beautiful and clean. The people were all helpful. I especially enjoyed a delicious breakfast at the Kitchen Table, where I sat at a bar overlooking the kitchen (with Yachts in the background) and was able to chat with the chefs who were very friendly. My only gripe is that the check-in process is inexplicably long and complicated.
Had an average weekday staycay in a Fabulous Room (King bed, Pool View with Balcony). Area was pretty chill-at-your-own-means until evening time (when most restaurants open for business). PMDs were also roaming freely here (guess the escooter ban is for mainland only?), so bring your PMDs here to run free legally (hotel should be able to confirm for you).
Pros - Rather spacious room layout, plenty of clothes hangers, nice Bose stereo speaker setup, multi-adapter charger beside bed ie Android / iPhone / MicroUSB, funky room lighting features, balcony opens out to views of marina and yachts. - Separate shower has rain shower feature / handheld showerhead (good water temp / pressure control), cute Davines bath amenities - Ala carte buffet breakfast (8.15am / 10am slot), staff were the nicest here - Whatever / Whenever service button via the phone very responsive - Open concept Bathtub - No lack of complimentary water in-room (we counted 8 bottles), given the recent hot weather.
Cons - Water seeps out from under shower room (had to use 2 towels + floor mat to dam the flood waters) - No pool slippers provided ie bring your own - Tardy service at check-in, we were the only guests in line, but none of the 3 staff across 2 counters seem interested to acknowledge our presence / attend to us, i had to initiate eye contact / gestured to find out which counter will be kind enough to "process us".. Irked? Super.. (but Whatever). We were finally called to the empty counter, farthest away from queue, when the counter directly in front of us was available (but just not doing check-in somehow)... duh! - There was F&B discount for on-site restaurants for Bonvoy members (but we found out only during check-out time), would have thought such offers would have been a natural plug by the hotel - Mobile access key doesn't work (tried to test at check-in, was told not available in SGP yet). So i guess Bonvoy app / emailer was geographically 'confused' then. - Very odd giant floor to ceiling mirror right beside the balcony door, so if you are sleeping on side closer to balcony, it can feel quite 'intimidating at night'
Recommend - In-room pillow menu (try the uncommon buckwheat pillow) - PressReader app carries a good selection of in'tl e-mags / newspapers (downloaded with W compliments - again, we 'self-discovered' in room). - small Jason's marketplace (3min walk) / larger Cold Storage (8min walk) in case you need snacks / beverages - Chill at pool side (2 hour slots, go for 5 - 7pm period), although music tad too loud when we were there. 1 water slide avail (seems adult ok, but only saw kids going at it). - Free Sentosa Bus B, from Beach Station to W Hotel entrance (multiple stops, 20min air con ride), although hotel concierge did mention another W shuttle (loop svc) to / from Beach Station as well (10 - 15min freq, direct).
Will we be back? Not likely, but peeps looking for really nothing to do in no frills setting, go for it!
Lovely hotel to have a staycation. You feel like you are in another world with the docked yachts just steps away. The gym is fabulous as with the swimming pool. As for the room, it s large and spacious. The bed is a little too soft for my liking and it s tough getting in and out of it. I didn t like that I couldn t find the switch to turn off the bed frame light, as such didn t manage to have good sleep. You can find quite a few upmarket restaurants just next to the hotel if you need more dining options.
I think the hotel should have an app that facilitates booking of the gym, pool and in room dining, or at least make mention of it in the guest room. I felt this is something that is missing when comparing with other 5 star hotels in Singapore.
This was better than expected up from the other hotels near universal studios.
Checkin was a breeze, a short queue and we didn t have to wait long.
Hotel was full occupancy but we didn t feel it. Well done, W!
You have to book your slots for swimming, gym and breakfast. So plan your time well. We thought they had bicycles for use but there were none. Oh well.
We booked twin rooms and boy was it spacious! 2 queen beds, balcony and a decent sized bathroom. Nice! It does not look crowded!
Breakfast was alright, i miss their buffet spread. Maybe next time... we ll be back!
One of the best hotels in Singapore. A place to chill and relax. The room was spacious. The staff were friendly. My favourite was chilling at the pool. It was such a relaxing experience. During check in, you can book a 2 hour time slot for the pool.
Top tier rooms and exceptional quality service. Called reception for 2 bottles of complementary mineral water my room, was offered 10 instead. Arrived almost instantly.
superb stay at W Singapore. what i loved most was the professionalism of the staff as well as the hotel layout. the 24/7 pool is definitely a plus as well. notably however, the location might not be very accessible unless you drive there. nonetheless shuttle service is provided.
Booked a 4 day staycation middle of phase 2. All hotel restaurants and surrounding restaurants are closed for dining in, so naturally at some point I decided to order food for delivery. I asked for the food to be sent to my room but was told that I have to go to reception to collect it myself. For a 5 star hotel that is quite disappointing. Haven t had this issue before anywhere else where reception refuses to send stuff they received on behalf up to the room.
