Booked a 4 day staycation middle of phase 2. All h...

Booked a 4 day staycation middle of phase 2. All hotel restaurants and surrounding restaurants are closed for dining in, so naturally at some point I decided to order food for delivery. I asked for the food to be sent to my room but was told that I have to go to reception to collect it myself. For a 5 star hotel that is quite disappointing. Haven t had this issue before anywhere else where reception refuses to send stuff they received on behalf up to the room.