3 years ago
I highly HIGHLY recommend this hotel! the staff is...
I highly HIGHLY recommend this hotel! the staff is absolutely AMAZING!! Long story, I flew in from Alaska to Seattle back in November. During my transit, I left my wallet on the plane. When I got to the hotel I was distraught with having lost my wallet and having no ID/CC to confirm my identity and board.
The people at the front desk were so helpful and sympathetic to my situation, and management made sure I was able to get my room. Conveniently, there was a Wells Fargo near the hotel. There was gentleman (Tyler or Kyle B.) who worked the front desk who also banked with WF. He walked me to the bank to help get me after hour access so I could withdraw cash through card-less withdraw at the ATM- Gotta love technology!!
A day later, my friend accidentally lost my wrist-let (with my cash) on our way to the elevator. MEI FANG CHEN a worker at the W found my wrist-let and turned it in for me. Mei, if you're reading this, you're a God sent ANGEL!!! I can't thank you enough for your act of kindness! You're amazing, and I hope to one day meet you and thank you face to face!
After an evening shopping and dinning I came back to my hotel to a kind handwritten note and my wrist-let with cash on my bed. I wish I remembered who wrote the note- I would love to shout her out as well.
On my last day at the W, I received a call from the airlines lost-and-found, that they found my wallet, hours before my next flight. It just got better and better!! Glory to God!!
My over all experience with the W, and the staff was amazing!! W hotel, you have great people working for you!! I wish i could give you a BILLION stars!! everyone from the bell boys, front desk, stylist, and beyond were wonderful. Thank you Mei, thank you Tyler/or Kyle, thank you to the young lady who left me that sweet handwritten note, thank you management, THANK YOU ALL!!! You all went above and beyond, and your all amazing!!
With Love,
Talia