Volvo Of Danbury Reviews

Despite COVID-19 shutdowns by everyone, VOLVO of Danbury provided a rapid appointment scheduling for a parking brake problem. Fixed the problem and washed the car in a safe and clean environment.

It was the best car buying experience I ve ever had from beginning to end. Carlo Juliano was our salesman and I highly recommend him. He was truly concerned about our needs and never tried to push us out of our price range. He found us exactly what we were looking for. Carlo was knowledgeable, thoughtful and responsive. He guided us through the process and made everything truly simple and straightforward. He s also a truly lovely person and a pleasure to deal with. If you re in the market for a Volvo, go into Danbury Volvo and ask for Carlo. You won t be disappointed.

Very easy to order a part and have it installed. Friendly and helpful staff.

It was pretty effortless Bill was kind and up full, everything went as planned

Thanks, Jim Salkin and Jerry Didomenico of Volvo Danbury, for ever so patiently guiding us thru our recent car- buying experience. We remain in awe of our Volvo S90 Momentum. May it be good to us. Best always!

Hank &Geri, Trumbull

The process was ok.
The salesman was nice however he s a salesman & he s paid to be nice.
The finance guy was just ok after a while I got my own financing, of course he wasn t thrilled given that s a profit center for all dealerships.
The sales manager was disappointing given he gave me the impression that he just wanted to move cars & that is all he cared about.
I certainly understand that aspect. They are in business to make a profit. That said, I believe in a factor called loyalty perhaps I m foolish to believe in that notion. So I got the impression that loyalty isn t an important part of their sales process. Perhaps it s a trivial factor in today s business model.
So, to sum it up. The Volvo dealer is just like any other auto dealerships.
They just are after the sale!!!!! So manage your expectations and make your decision on the manufacturer not any dealership because they are not your friend just salesman looking out for themselves.

Jim Salkin was very pleasant, low pressure, helpful! Always responded in a very timely fashion. The Volvo V90CC CPO I purchased came exactly as advertised.This dealership is extremely professional, friendly and attentive.I traveled 2 hours to work with Volvo Danbury to acquire this car and the time was worth it.

Bill the service advisor was great, and my vehicle was serviced as promised, very good job guys!
Thank you

My Volvo broke down in Danbury while traveling. The service department at Volvo Cars of Danbury were able to diagnose the problem and get me on my way in the same afternoon. Thank you!

I have been here on several occasions.it s amazes that each time I come here I get exactly the same level of attention and courtesy. They go out of their way to make sure you re happy each and every time you come. I would buy a car from them any day week, I would only let them fix it...

You will never go wrong with these guys

Rocco made my car purchase run easy and smooth. I love my 2018 Volvo S90. Thank you Rocco.

After Palisades Volvo closed and with 3 not so nice experiences when dealing with Stamford Volvo I decided to try Danbury Volvo in August to buy a new car. Our Volvo XC90 was 10 years old, and it was time, Tommy was our salesman and he was excellent, he was professional, friendly and informative.
We went for a test drive of several models and decided to get an XC60! I am very happy with the purchase and the dealership is stocked with friendly faces and knowledgeable staff! I would recommend any and everyone to go to Danbury Volvo!!

Amazing experience! Chris and Jerry were very professional and made the entire car buying experience smooth and seamless. Would give more stars if possible.

Great experience buying my first Volvo! Carlos and the rest of the team were first class.

Our experience at Volvo Danbury has been nothing but 1st class. We are so pleased with everyone at the dealership helping us and buying our car. Chris Martin and Jerry D are fantastic and we highly recommend this dealership. Go buy a Volvo!

My wife and I agree that this was the best car shopping experience of our lives. The salesperson, Jim, was pleasant, and did not try to sell us upgrades or packages we did not want. The showroom was very nice, and we can't say enough about the experience. We definitely recommend Volvo of Danbury.

Excellent experience. My first Volvo service. Used the valet service. Excellent

I bought a certified pre-owned Volvo at Danbury. They have a good selection of these so I drove 2 hours to get there. The salesman Rocco was very helpful and professional. The car I bought is clean and runs well so I m happy.

I made an appointment to view and test drive a pre-owned Jaguar XKR and to trade in my 2015 Volvo S80 at Volvo Cars of Danbury last week. That I found on Bolvo of White Plains.

I called one hour before my arrival to verify that it was still available. I was told that it would be ready for me when I arrive.

When I got there, they had no idea who I was, the car was buried under ice, and the manager, Neel Casimir said that he had already promised the car to a buyer from Virginia earlier that morning.

Horrible communication. Dissatisfied. Need a car to drive back to Los Angeles by Wednesday!

VIN number:
SAJWA4EC7EMB52918

Stock number
404977U

I am very pleased with my shopping experience at Danbury Volvo. I had been in the market for a few months before I bought. I first visited my local dealership but did not have a strong connection with the salesperson there. Rocco in Danbury was wonderfully patient, knowledgeable and not pushy. We spent about 3 hours together on a Monday and I picked up my new xc 40 on Thursday. You know they re good if I was willing to travel from another state to do business!

I purchased a car from Carlo Juliano. He was an awesome salesman! He was very knowledgeable and answered all of my questions. He went above and beyond to make my car buying experience a positive one. I highly recommend going to see him if you are shopping for a new vehicle.

Carlo was super helpful and made leasing my new Volvo seamless. Very honest and not pushy. He made it the best experience I have had buying/leasing a car.

First time here for service and by far my favorite place to wait - friendly staff, clean, and comfortable.

Excellent diagnosis and service! Done on time and car washed.

Salesman, Carlo was honest with me which I appreciated, no BS. Answered all of my questions
Explained the purchase process.
Fince person ecplained the warranty to me and options for extended warrany.
Great ecperience, would not hesitate to purchase another car from Catlo.

Not a very nice service manager.
After setting an appointment they ignored me when I arrived. Rude to say the least. I actually left, without having any work done because they couldn't honor the repair represented on the phone.....NO THANK YOU!

Great service department. A thousand times better than the one in Watertown CT.

Excellent service at Danbury Volvo. Bill was attentive, thorough, and professional. The shop and dealership were spotless and they were accommodating and sensitive to the current stare of affairs. I will definitely use them again and will strongly consider them for a future Volvo purchase. Could not have been more satisfied.

Best place for everything Volvo. Nicest customer service people, always accommodating and helpful. Comfortable waiting area with drinks and snacks or ask.for a loaner or a ride. I've been a customer there for as long as they've been in this location.

Good experience with Danbury Volvo's service. My car was serviced as requested, and was ready on time. And they washed it for me too, saving me a trip to do it on my own.

We've had great experiences with Volvo of Danbury. This is the second car we've bought there and the customer service has always been great. Jim Salkin was easy to work with and I highly recommend him and Volvo of Danbury.

Melanie, the service manager was so helpful. She really went above & beyond to help my situation. Volvo corporate however, offered no assistance whatsoever. For that reason alone, we will never purchase another Volvo

Just leased my 4th Volvo, a V60 CC. The car is beautiful and is a dream to drive. This is my first leasing experience with Danbury Volvo, but I have been taking my previous XC90 to them for service for years. When it was time to downsize, Carlo and Jerry couldn't have been easier to work with. They were upfront, honest and met my needs without hours of back and forth. When it came time to pick up my new V60, and turn in my XC90 I was in and out of the dealership in an hour. The easiest experience I've ever had. Thanks again!

The service department took me (and my car) right away when they got my panicky phone call and, as always, fixed the problem quickly.

horrible customer service. DO NOT BUY FROM HERE! I asked to place a deposit on a car to two sales associates I was told it wasn't needed. I drove 2 and half hours to pull up to them showing the car I was interested in to someone else. then told by the manager the person who buys the car the fastest gets it. this is no way to treat a customer. they also ran my credit several times because I had to finance through them it was said it was soft hit...wrong a hard hit on my credit report. don't waist your time going here. Isnt it funny read below a guy had the same issue I did. the car I was interested in sat on the lot for almost 4 months. car salesmen have horrible reputations of being sneaky and slimy well Rich and Tucker are the portrat for that.

Greg was great! He was very professional and willing to work with me. I got the car that I wanted without a lot of hassle or pressure Love my Volvo !! I just hope the service dept is as good as the sales dept.

Outstanding experience. Friendly, courteous, and very efficient service. I am a long time customer of Volvo of Danbury and most certainly will continue.

Seamless and efficient. They really made the process of getting my car serviced in this environment as convenient as possible. Excellent from start to finish

Two thumbs up, five stars. Volvo of Danbury made the entire process of leasing a car super easy. Thank you to all who assisted us.

After searching for months to replace my car that I'd had for 10 years, I decided on a Volvo. It was Volvo of Danbury that got me to drive an hour to finally purchase a car. Jacob, who was my salesman, offered me a great deal and was extremely helpful in every way and in particular since I lived out of state. No hard sell, no pressure and a willingness to search out a few options that in my case was necessary. When I picked up my car, everything was in order and I drove off comfortably with the help of Dylan and Eddie, who finish up with the tech and document details.
Extremely happy.....
Love my Volvo!!

I had damage to the car - my newly licensed teenage daughter slammed into a mailbox and broke the side view mirror, along with some other cosmetic damage. Not only did the service team quickly replace the mirror, they helped me through the emotional damage to my S60

Very considerate of the customers concerns and issues... provided the best solution in resolving customers needs

Bill did a great job. He got someone to look at my car even though I didn't have an appointment. Very helpful and informative!

Greg was great getting my trade in value and answering my questions about the 2020 model!

This dealership gave me a deal on a beautiful Volvo XC60 that I couldn t refuse. Never thought I would be able to afford a Volvo but Danbury Volvo definitely made it possible for me. Very beautiful and safe car. Very happy with my purchase. Thanks Carlo!

Extremely touchy on lending loaners. Unsympathetic attitude towards a customer who s driving down from Shelton and paying full price for a repair. No regards to their time, work, prior appointments or weather.

Very friendly while selling the car though. Let s see what Jan 5 entails.

Always a positive experience with this first class place they are courteous and friendly and make you feel like family...

I am extremely disappointed with the service I received at the Danbury location. Everything started off fine and they knew I was coming in and everything seemed good. After 2 hrs of waiting. They had done nothing except turn off an on/off light and did an inspection, which they told me I needed some service. They also said they would have to order the parts. When i spoke to one of the women and said "so I've been here for 2 hrs and all you did was update computer??" She said it hasn't been 2 hrs. Well IT WAS 2 hrs. Don't contradict what I said! I would like to speak to a hire up and discuss this i please t experience. I hope someone reads this and gets back to me ASAP.

Mabel was great to work with - friendly and knowledgeable. Everyone was really a pleasure.

The folks at Volvo Service do a great job of making sure you are always informed of what they are doing and how long it will take. They went out of their way for me to make sure I understood what was needed and were sensitive to my time.

Prompt, polite service. Comfortable and clean waiting area. Thanks for the coffee and keep up the great work!

By far one of the best service experiences that I have ever had. I live in Middletown therefore going to Danbury is completely out of my way but since I had a terrible experience with Gengras Volvo and will NEVER go back there I decided to give Danbury Volvo a shot. The moment I got there they greeted me with a smile and let me know everything they were going to do. When they were finished they called me and when I arrived to pick up my car it was cleaned and ready to go. They once again explained everything that they completed. Melanie was awesome and I can say this with certainty because I am in the business and I know the difference between good service and bad and their service was TREMENDOUS. I would HIGHLY recommend this place to anyone looking for service. It may be out of the way but sometimes great service may not be convenient but it was always be great and that is what Volvo of Danbury is.

My first Volvo and so far its been a great experience. From the detailed delivery managed by Rocco to the driving experience so far its been a joy. Thank you!

The people deliver exceptional service from the moment I walked in the door. Tucker thoroughly explained every feature in my new car and even went the extra mile to set up my bluetooth, apple car play, SOS etc. Rich checked in throughout the process to make sure it was going smoothly. Jerry, the credit manager, made me feel very comfortable and explained all of the terms and options in my financing. The used car manager (I can't recall his name at the moment) was extremely fair and made me feel well taken care of. Overall they took a stressful situation and make it enjoyable. I actually look forward to coming back to Volvo of Danbury.

Carlo was a delight to work with. He made sure we were happy and fought hard to get us the price point we needed. We purchased a car and are very happy.

Very friendly staff and always timely service! Thank you!

Everyone was and is super helpful and professional. We've been with them since 2011 and there's a reason we keep going back.

I worked with Chris at Volvo Danbury to find my dream car. Literally dream car. I came to him with a number I wanted to stay at, knowing that it was very well a possibility that I wouldn't be able to find a car in that range. Not only did he find a car he found a 2020 with a color combo that is stunning. Chris never gave up, he followed up with me and worked hard to find a deal that worked. I also did alot of research. I knew I was getting a good deal and that no stone was left unturned. I contacted other dealerships seeing if anyone would offer me a deal better than this and none even came close. My Volvo is amazing and beyond anything I thought I would drive in my life. Thank you Chris!!!!!

Nice selection. Knowledgeable no pressure sales person. Well done interior of building, with amenities.

I got a flat tire and i was right next to volvo at the time so i swung by without an appointment. The service manager Melanie was really helpful and accommodating she found me a new tire, made my nerves calm and made me feel at home. Outstanding service! Will definately recommend this dealership to my friends and family!

I was looking for a white volvo xc90 about a year ago and found one at the Danbury volvo dealership. I called to make sure it was still available and was assured that it was available and was told that it would be held for me to test drive. I drove down to the dealership on my lunch break, which took me two hours, and was promptly told that the car had been sold over the phone to someone else.

The sales people were unbelievably rude. The sales manager didn't even have the decency to return my phone calls after I called to complain.

I subsequently purchased a S60 at volvo of meriden. If you want a volvo go to the Meriden dealership. The danbury dealership is horrible.

I had brought in my Volvo for Service and Jacqueline provided the most pleasant pexperience I've ever had!

didn't buy a car here (had to look at several dealers to find the car I wanted), but wish I could have. Thomas Jannetty - very helpful guy, low pressure, responsive.

I contacted the dealership to express interest in a used vehicle. The dealership is about an hour from my home. I specifically asked the dealership if the car in question was at the dealership and available to drive. I was told yes. Perhaps it was my mistake not getting this information form an actual sales manager; however, the staff answering the phone should be providing accurate information. I was told that the sales manager Neel would have my folder and my information to save time when I arrived. I drove to test drive the vehicle, and upon arriving, the sales manager had no information and was prepared to put me in an arbitrary XC60 to test drive. I explained that I was here to inquire about a specific used XC60. At this point they started to look for the vehicle, and could not find it after I waited for about 20 minutes. Neel said perhaps it was moved to another location without his knowledge. This was immediately suspicious because with the technology now a days, in my opinion, a dealer should know where every car is in real time. Although I enjoyed my interaction with Neel and found him informative and professional, and he did offer me a good value on my trade-in, he then tried to find me a comparable vehicle - but was really only able to find a new vehicle with the same features for $10k more, or a stripped down version for the same price. He asked how I wanted to proceed and I said, I d like you to find the vehicle I came here to test drive. This seemed like quite a bait and switch situation. Neel indicated he he would call me with an update the next business day, and did not. My partner called a second time and his call was not returned either.

Upon reviewing the car fax, It was evident to me that the vehicle had been sold 2 weeks prior. This vehicle is still listed on their site as available. I can t help but think this was a bait and switch, as the dealer has made no attempt to find a comparable vehicle since or communicate as promised or apologize for the inconvenience. I am a highly motivated buyer and was prepared to purchase the vehicle of interest. There is no explanation why this car is still listed st this dealership. Be weary of any used car here and be sure you actually see if before going to the dealer (photo with a newspaper, FaceTime, etc). Whah a disappointment and highly unprofessional.

Excellent service by everyone involved. Gave me a great loaner xc40 for the day.

I recently purchased a car from Danbury Volvo and felt that it was an awesome experience. My salesperson Carlo was a pleasure to work with. He was personable, knowledgeable, and I didn't feel pressured at all. He took the time to go over the car with me and answer all of my questions so that I felt comfortable on how everything worked before I left the dealership.
Everybody from the finance person to the manager were very friendly and helpful. I would definitely recommend doing business with this dealership!

Not impressed , used to be my favorite dealership, I am going to try another Premier dealership.I really liked the old team, not sure where they all went. One nice service advisor , Michael ?and Carolyn the Receptionist.
I looked at new cars while waiting for service of my XC60, I was suppose to get an email on the new cars to show my Husband, never received. I guess they don t care if they sell cars ?

It is always a pleasure to take my Mom's car to Danbury Volvo. Melanie is a very efficient and is special to deal with. Mike, the technician, who we always want to work on the old car does a fabulous job, and we feel very secure when we leave. Thank you all.

If you want to go to the local Circus but can't find one go visit these guys.
Managed to mess up the insurance once and then the registration twice .
Sales mans excuse was that he doesn't read paperwork or emails.
Buying a second hand Car for my Daughter.
The finance guys excuse was that he forgot to tell my wife and daughter all the numbers.
The maintenance manager was the only one that was okay and kept appologizing for all the others.
Will never buy from them again and suggest you look elsewhere .

We went to several Volvo dealers in the region and this one was by far the best in terms of staff and inventory. Everyone we interacted with throughout the buying experience was knowledgeable and fair. If you're thinking about a Volvo, I wouldn't go anywhere else.

Jim Salkin was great. Buying experience was extremely pleasant and the dealership makes you feel like part of a family. I recommend Jim and the Danbury Volvo Team. Love my new car!

I love my Volvo- and Volvo of Danbury has the best service experience ever! I own a S60 Experian , and it is fantastic. It is fast , breaks well, and with front wheel drive goes any where! Thank you Volvo!

Amazing experience! I have owned Grand Cherokee after Grand Cherokee for the past 14 years... thought it was time for a change! Came up from Stamford to check out Volvo s. Carlo was my salesman and knocked it out of the park - very happy with his responsiveness and his extra efforts getting my XC90 ready for pickup! Jerry also did a great job with all the registration process! Highly recommend if you re in the marker for a Volvo or ready to make a change.

Chris was great to work with, My first experience was with a Volvo dealer in Stamford, but results were not good, so happy I found your dealership. Process was fast, easy credit to all that work there.

Efficient service. Friendly staff. Very clean indoor customer waiting area (to be extra safe, we waited outside, where there were benches).

I've been happy with the service that Volvo has provided us for the Volvo that we bought at this dealership. However, I also leased an Alfa Romeo from an AR dealership that this owner also owned. Recently, this owner agreed to sell that dealership and stopped supporting his customers, months before the transaction was complete. We literally could not get our cars serviced, and his people at the AR dealership were ridiculously unhelpful and rude. If he could do it there, he could do it here too!!! Take note! On the positive side, the incoming AR dealership owner reached out to me proactively, seems great, and takes his obligations to his customers seriously. The still owner of this Volvo dealership could learn something from him.

My wife and I purchased a Certified S90 T6 and it was one of the best experiences at a car dealership that we've ever had. From the original phone conversation to the test drive and the finalizing of the deal with Carlo Juliano we felt so comfortable and were welcomed by the whole staff. This was one of the most speedy transactions of a vehicle ever made by us.We highly recommend Volvo of Danbury. Looking forward to future dealings.

Great experience. The salesman Greg was a great help.

I spoke with salespeople at all of the local Volvo dealerships and nobody came close to Carlo at Volvo of Danbury. His commitment to getting me exactly what I needed was unparalleled. Please do yourself a favor and get in contact with him to have the best car buying experience.

I had the worst experience at Danbury Volvo. First, i called a week ahead to let them know what service i need for my truck, I have a XC90 R Design, and it was approaching the 100,000 service, i explicitly told them that because this was the big service i would need a loaner because I'm a FIRST RESPONDER and i cant be with out a car, OK i drop off my truck and i again reiterate why i has brought my truck in and also proceed to tell them the issues my truck has been giving me, my truck has temp issues and the worst part was while driving at 4am.(I'm a first responder and got called in at 4AM) my truck starts smoking in the middle of the highway the computer starts blinking like crazy and then shuts off while driving. I also tell them that i need my breaks and rotters changed because i was hearing noises in the back while braking,
The day goes by and around 1pm the service person calls me telling me that they need their loaner back, if it possible if i could take it back, with out the car being ready. i told them i couldn't take it back because i wouldn't be able to get back home.
Then they call me again around 4 pm telling me my truck is ready but you have an oil leak, (mind you I live in Westchester county which is an hour away from Danbury.) I then proceed to say "why would you give me my car back if it has an oil leak", all they said was "No its safe we need our loaner back". So i said "No your keeping my truck and you need to fix the oil leak and if you want your loaner back ill bring it this afternoon, ill pick up my car when its ready, fast forward 1 week. I have my husband pick up my truck to then find out they didn't do the service i had intentionally requested, and on top of that after just finishing paying them almost 1000.00 dollars they wanted to give me back my truck with bird poop all over it, and i left my truck with half a tank of gas and when my husband picked it up it was completely empty.

This is my first time going to Volvo of Danbury. From start to finish it was a great experience. Easy to make an appointment, friendly service, and the car was ready when promised. I will never go anywhere else! Thank you so much Volvo of Danbury!

First visit to this service center for annual inspection and oil change. They found clogged PCV breather box/oil trap, and replaced (vehicle 10 yrs old). Engine power feels increased and car coasts with less resistance. Mechanic did thorough inspection and noticed details like missing insulation (that was eaten by mice). Fair prices and reasonable wait length in a nice waiting area.

Recently bought my car through Volvo Danbury. My husband and I had a very pleasant experience. Chris Martin helped us find the perfect XC90 for us. Once we decided on a car, he comprehensively walked us through all the features the vehicle has to offer. Chris' level of customer service was above and beyond what I have experienced at other car dealerships. He really took the stress out of car buying.

Amazing
Simply amazing
Courtesy
Promptness
Covid criteria amazing
Definitely making me thinking of getting a Volvo
Forgot service writer name but she was completely amazing ( sits in the middle )
Keep up the great work

Great experience with My Salesman ! Carlo was very helpful with my purchase, he went over and above in assisting me with my new car! It was prepped, financed and delivered within 24 hours! Danbury Volvo is a nice place to buy a car.

The service staff at Volvo of Danbury has always gone above and beyond every single time I ve taken my car in for service. They are always very accommodating and provide excellent service!

Currently disputing a refundable $500 deposit. They said they would refund the deposit and they did text a sales receipt. Weeks later noticed no refund. Started a dispute and called manager to make aware. He said he would look into it and resend the refund receipt. Did not receive. Called again the end of the week and left a voicemail. No response.
Called my cell phone carrier. Found the receipt and now letting Chase deal with the situation.

They also let me make an appt to see a car that had not been inspected. Drove an hour and they said I could only drive it around the lot. Wasn't a good exp for me but looks like there others have had good experiences.

Best car shopping experience ever! No pushy sale techniques. Simply honest, helpful assistance making the entire car buying process an absolute pleasure. Be sure to see Chris!

Excellent customer service! Pleasant and professional staff. I ve been going to Volvo Danbury for all of my Volvo cars service for almost 15 years now. Can t say enough good things. Highly recommend Volvo Danbury

This dealership was amazing to deal with. Reasonable discount, great service, delivered my car to me in 2 days on a flatbed 3 hrs away!! Fabulous customer service!

My husband and I contacted Rocco in the morning and by the end of the day we were in a new vehicle. I was amazed at how kind the staff was and how quickly they worked to get us in the car we wanted. This was probably the best car buying experience thanks to Rocco and Jerry!

My wife will only drive a Volvo. Not MB, or Audi. Each time she tries another vehicle she inevitably goes back to the comfy seat and manureavability of Volvo. She will only purchase from Danbury Volvo...sight unseen because because of trust in that specific agency. Smart lady, she choose me also.

They are true professionals. They called and told me when they would be at my house to pick up my car. They called me when the car was ready & dropped it off on time.

Did 105k service on our car - Mike Cerone was super helpful, practical and informative. Will definitely do my next service here.

Highly, highly recommend this location. Incredible service, selection and ethics. Low pressure and transparent structure. Just what I would hope for! Very much impressed with how this business is run!