VNA Care (VNA of Boston, VNA Care Network, VNA Hospice Care) Reviews

We had a wonderful experience with VNA Hospice Care. I would like to thank in special Miriam and Linda for the compassionate, professional care.

Confusion, poor communication and lack of attention to what they are contracted to provide patients. Some services are contracted out and are not direct employ of VNA so they have no idea if the service is happening or not. What a disservice to the patients that depend on these services for necessary care.

I have loved my experience with Debi and Lora in the care of my son. They are caring and knowledgeable. I'm grateful to have their help!

My 78 year old sister broke 8 ribs and punctured a lung while in MA for a graduation. She spent 8 days in the ICU and step-down unit at Beth Israel. They arranged for her transfer to Neville Center in Cambridge where she received excellent therapy for ten days. The doctor at Neville and the P.A. from Beth Israel both ordered local VNA care upon discharge, which was Friday 6/21. The social worker at Neville told my sister it was up to my sister herself to arrange VNA care for herself (what?!) and that the orders had been faxed to VNA Worcester. All calls to VNA require 10 to 20 minutes on hold to speak to a person, frequent transfers and disconnects, and promises of call backs that never occur. Maxwell from Neville Center took it upon himself to help, even though it s not his job, and even he faced the frustration of long waits and no return calls. We were told someone would be here today and no one came. The administrator said to call her at five today if no one came, and we did, but after another twenty minute wait spoke to Grace, not the administrator. Grace told us my sister could not get care since she lives in SC normally. However, as the MD and PA said, she can t go back to SC until she had PT and OT here. She has excellent insurance that will cover all care. VNA has been rude, incompetent, deceptive and unempathetic.

The VNA has been very helpful to me and I am grateful for their care and compassion.

when i met my therapist,michael hoadley p.t. he works very good with kids.i made great progress in his care

i recomend this therapist and i will miss the weekly sessions!

Recommended by Social worker at hospital. It sounded too good to be true. They deliver all of the supplies, send nurses everyday to check on hospice patient, bring in the prescriptions, etc. Help us and the dying patient get through this difficult time. This was NOT the experience we had. The delivery of bed, matterss etc. was late and the person delivering did not know how to put the bed together or hook up the oxygen. He had to call someone and I had to help him. I already had enough stress getting 24 hour care set up and did not need this added on top. The nurse came an hour late due to a car accident. This is understandable but not coming with any supplies is NOT. I had to go out and purchase supplies needed everything from diapers to Toothettes, I had no idea what these even were! Then when I returned she tells me the VNA will pay if I go back to the two pharmacies and tell them to give me my money back and charge them instead!!! Not happening this already took over an hour. Furthermore she says they only visit a couple of times a week....not the care I was expecting at all. I have heard so much about how compassionate and caring Hospice is but I can tell you that was not my experience. The Care givers I hired from another agency were the true Angels. I know I would not consider this hospice agency again. They even had the nerve to leave an envelope with the funeral home to give to us. Believe it or not it was a letter asking for a donation....unbelievable. I thought it would be a sympathy card but nope...just wanted money...I am sure there a some great agencies out there but from my experience this is not one of them.

THIS IS NOT EVEN WORTH 1 STAR ACTUALLY NEGATIVE 10 STARS!! WORST SERVICE EVER!!!! I JUST HAD A NURSE JUST LEAVE AFTER ROLLING HER EYES AT ME AND SHAKING HER HEAD! SHE IS UNEDUCATED AND RUDE, I HAVE BEEN ALONE AFTER SURGERY AND NO ONE HAS HELPED ME AT ALL! AND WHEN I SAID ANYTHING SHE WOULD SHUT ME DOWN EVEN WHEN SHE WAS WRONG! NO ONE HAS EVEN BOTHERED TO FIND OUT WHY AFTER 9 DAYS AFTER SURGERY I STILL HAVE NOTHING FOR THE PAIN! I WOULD LIKE TO RIP OUT THEIR UTERIUS AND TUBES AND CERVIX AND GIVE THEM AN ATTITUDE AND TELL THEM THAT I AM ONLY HERE TO TAKE YOUR VITALS!!!

DO NOT GO THRU THIS AGENCY THEY ARE A JOKE!!

In the beginning they were great. Now they are not so great. Nurses don't communicate with each other. Supplies not being ordered. When a different nurse comes is like they are clueless. They don't know how to take blood or put in foley cather. They tell you I will take a pic and send it to the wound nurse will see what she thinks . Six weeks later still waiting to hear from the wound nurse. So disappointing. Looking for new services for my mom. Never heard from the wound nurse and my mom got a bacteria on her tailbone. Thanks VNA for not caring.