Viva Aerobus Review

The airline itself is excellent, on board they are great. The only bad thing is that they lack human warmth in documentation. I took my two dogs and one of them planned to take her in the cabin. They did not allow me to take her, arguing that the measures of the pet carrier did not comply with those required. I understand that part very well. What seems wrong and inhumane to me is, what would have happened if it had not been possible for me to buy a conveyor? (By the way, luckily I got it, a store was closed) Since I got the carrier and I was able to document my two dogs, I asked the lady what she was doing now, was I going to have to pay for the carrier that did not accept me? And she replied that I can take her to the cabin. It turns out that if they had a bit of human sensitivity and warmth, it would have been possible to take my dog in the cabin. It didn't bother me that my dog was documented, it bothered me that he made me spend $ 3,500 pesos for a carrier that I shouldn't buy. They should treat their customers better, because we do them the favor, do not Viva Aerobus to us.

Annex photo of rejected carrier. My dog is a 9 month old Bichon Maltese. Imagine its size.

fly cheap .... sometimes it has its little details ...

There is always a but with VivaAerobus .. always delays and always the same pretext .. "air traffic" 4 airports and it has been the same

Eye! Do not be late to document, you pay very dearly, as if they were punctual.

The prices have always been very good to me and the attention I also recommend, the vdd recently traveled for the first time with Volaris and days before despcion I do not know when they had canceled my flight the truth alive has never failed me continue to do vivaaerobus

Bad service, flights are always late or have a problem I only recommend it for the extremely affordable price

He had no delays in departure and arrived at his destination on time

The return flight was delayed almost 5 hours, to compensate for a piece of cold sbarro pizza, on the plane they sell you a chela in 80 pesos, live trolleybus, avoid traveling with that airline, what they save in money will be lost in time .

I've been trying to buy a flight for days calling the number indicated on this page and they don't answer

Disorganization at the time of baggage documentation

Poor airline, all flights are delayed from 30 min to 6 hours, customer service is very bad, the girls who attend spend their time watching facebook instead of responding to customers, their presentation is terrible, they do not have uniforms, Women do not comb and are all fodongas. In the call center they never answered and the only thing that the airline's guys say is "keep trying" without resolving anything. People who wanted to take a puppy had to give thousands of laps because no one gave them an answer on how to transport it. Other people had been waiting for time to document and the girls ignored them, sending them from one place to another without any response.

They opened my suitcase and stole a necklace, jade earrings and my makeup, my friend was robbed of a bag that she was going to use during our trip and never gave any reason.

My name is Ruben Arriaga on Saturday 25 Feb. I had a flight reservation for 6:00 am but when I arrive at the documenting area I get that my flight is canceled, they tell me that it was the bank who made the cancellation but you as an airline have to notify that it was canceled as well as I confirmed the reservation and I took my flight for granted instead I lost money in taxis time and the possibility of being with my family since that day we had a family event xv years I hope to solve something

Because of the economic cost of their flights, the lines are immense to document, it seems the subway, flights delayed 6 hours or more, they do not offer you water on board, they charge everything.

It is still a very good option to travel at an economical price but now they have the bad idea that in addition to buying the ticket, you have to buy your seat, that is, the ticket does not entitle you to a seat, can you believe it? Is seriously! I have to go to prophecy to complain

A lot of people, it's chaos but they take care well and clearly

Very good service, super fast check-in and very friendly employees

Generally good, but they want to charge you extra charges for everything and even a water and they charge you the service every day low

They already found the cat Pericles ?? Or they will continue to lose suitcases and animals

Excellent, the first time I travel by plane, I think it's very good service ...

They have good care, the plane that touched me was new, although their seats are not very comfortable for long trips, they are adequately managing the sanitary safety measures

They charge for everything maybe they are the cheapest airline but every cent that they discount on the ticket, they recover it with the baggage charge, the seat charge, everything here has an extra charge so you are spending the same amount of money with them than with maybe a first line airline.

Don't let the hour pass you by if they nail your tooth. They should be more accessible maybe giving discounts if you miss the flight but it goes the other way around and buy online with much cheaper time

Good service, very affordable costs, and occasionally has delays, to a certain normal degree, and like other more expensive airlines. So without complaint

Bad service, they call people to shouts because they do not put the flight on the screens and they blame you for missing a flight when they do not have the minimum signaling? What a gall for your clients, that's why I do not travel with them but it bothers me the little respect they have for their clients ...

They have improved a lot, and especially with hand luggage. I will keep flying with you

Arrived at 17.30 for our 18.45 flight on 26th March only to be told by airport staff that our flight had been cancelled for "operational reasons" and they had automatically rescheduled us to the March 29th flight. That's a 3 day delay!! No Viva staff in sight and no answer on the "customer service" line after 40 minutes of holding. No explanation, no apology for the inconvenience! We need to get home to our family and my wife has 2 job interviews she will miss. Only alternative is a 20 hour+ bus ride or take a bus to Mexico city and try get a flight from there!! Either way my wife will miss her appointments.

Absolutely disgusting. Zero stars!

I really chose this airline because of its low cost, the planes are fine, but we had a delay of two hours on departure

The truth is that regular, the staff attends how with the idea of "well since", all of bad and rude, but for trips of less than 3 hours, the price is worth it.

The rate they show is not the final, as it is a bit misleading that the one that is published with your live fan membership card is published.

They have small and very uncomfortable airplanes, some seats can not be declined and the turbulence is felt a lot. And the food and drinks are sold to you, and very expensive, and with delays followed for departures or arrivals. It looks like a guajolojet.

Forced tondeal with an exceptionally rude counter person yesterday morning. After being delayed by other factors and spending over 48 hours either in airports or in the air for what should've been much less, my 11 year old daughter and I were informed that our cat carriers were the wrong kind. I explained that her staff had told.me it was fine hours before, she went on to rudely lecture me on replying on other people for information instead of myself. She refused to ask her staff if any of them knew of these carriers were available in the airport! She again went off on me for relying in others help. We were at the Mexico city airport and my Spanish isn't wonderful, especially after 48 hours without sleep and very little food. The airline also put another passengers 11 year old daughter with developmental difficulties sitting alone on the aircraft far away from where any other family.member was sitting! I had a horrendous experience with this company and will NEVER fly with them again. Others have shared similar stories with me too!

Above all the attention of the staff, but also the affordable prices for any pocket

It's a good company, it's annoying that they charge for paying their tickets, they're always attentive, planes regularly leave on time, it's fine and they're very nice, very clean

Their promotions are confusing and in the end you pay more

Commonly flights are delayed and has the risk of overbooking of seats. Seats near the front rows by the way.

So far without problems I have traveled 6 times with them in the last month 2 times from Guadalajara to CDMX and one from Guadalajara to Los Angeles and I must say that I have not had any problem. Of course I pay the extra to be able to choose my seats and be able to board and check in first (they are like $ 200 or $ 300) And the truth is worth it, at least for me that I do not like to wait or make a long line.

If they sell food on the flight, but good is a low-cost airline and that's why they do it. But I do not see any problem.

Well, so far everything is fine, it has met my expectations ..

The new reality of traveling by plane with mouth covers and mask, low-cost line if you buy tickets in advance, before it was much easier to buy tickets from the application but now with that they charge you the airport floor tax separately it is a relax. I have never seen the airport so empty dead I would say. Of course, do not try to dial 01-800 vivaaerobus, they will never answer you.

A lot of things can be said about Viva Aerobus but for me it is always excellent. I use it for my parents who are senior citizens and they are always making sure their trip is a pleasent one. Thumps up all the way

Bad service, terrible customer service. Delayed flights, they charge for anything, they are hambriados with terrible service.

Very good treatment to the passengers good information of the captain in the returns, and feels confidence and kindness!

Terrible service, their policies are disgusting and they charge for everything. Not even thinking about traveling with emotional support animals, the animal should be less than 15 cm tall.

it is a terrible place they don't give you the attention you need

I do not give the 5 stars for the young lady who gives information, she was very sharp, I understand that there are too many people but her job is to clarify the doubts with kindness

Because it is the best airline for those who know what they buy and need ...
Simply the best really

Lack of information could my flight and I had to buy another

Comfortable and inexpensive trips. Flights that always have meaning.

On the positive: Low price. Beyond that: travel delays, regular attention and uncomfortable seats.

Poor attention and lack of commitment to passengers. Flights are delayed very frequently for up to 12 hours or more, and they charge a lot for the hold baggage.
I will never fly again on that airline and I do not recommend it.

Airline with airplanes with very good appearance and very good attention of the staff, besides that personally I have not had to experience delays or bad treatment.

The seats are uncomfortable and very tight and on board service they have a menu with extra cost.

As always delayed flights from 2 to 3 hrs. In exchange for the price.

Good price, but of all the times I've used it, it's always late ...