Barry Raw

Review of Viva Aerobus

Arrived at 17.30 for our 18.45 flight on 26th Marc...

Arrived at 17.30 for our 18.45 flight on 26th March only to be told by airport staff that our flight had been cancelled for "operational reasons" and they had automatically rescheduled us to the March 29th flight. That's a 3 day delay!! No Viva staff in sight and no answer on the "customer service" line after 40 minutes of holding. No explanation, no apology for the inconvenience! We need to get home to our family and my wife has 2 job interviews she will miss. Only alternative is a 20 hour+ bus ride or take a bus to Mexico city and try get a flight from there!! Either way my wife will miss her appointments.

Absolutely disgusting. Zero stars!