Jorge Coronel

Review of Viva Aerobus

The airline itself is excellent, on board they are...

The airline itself is excellent, on board they are great. The only bad thing is that they lack human warmth in documentation. I took my two dogs and one of them planned to take her in the cabin. They did not allow me to take her, arguing that the measures of the pet carrier did not comply with those required. I understand that part very well. What seems wrong and inhumane to me is, what would have happened if it had not been possible for me to buy a conveyor? (By the way, luckily I got it, a store was closed) Since I got the carrier and I was able to document my two dogs, I asked the lady what she was doing now, was I going to have to pay for the carrier that did not accept me? And she replied that I can take her to the cabin. It turns out that if they had a bit of human sensitivity and warmth, it would have been possible to take my dog in the cabin. It didn't bother me that my dog was documented, it bothered me that he made me spend $ 3,500 pesos for a carrier that I shouldn't buy. They should treat their customers better, because we do them the favor, do not Viva Aerobus to us.

Annex photo of rejected carrier. My dog is a 9 month old Bichon Maltese. Imagine its size.