Visiting Nurses Association of Omaha Reviews

So the VNA was suppose to provide hospice care to my sweet 95 year old neighbor. I'm a nurse and was watching her during the last few months of her death and I hope no one you love has VNA for their services. The only reason I give 1 star is because I couldn't write a review without the 1 star, or I would give it 0. My neighbor was in excruciating pain the entire Saturday before she died. We called VNA early in the morning around 0824 to request liquid pain meds and called throughout the day literally 7 times. VNA decided to show up at 930PM finally with liquid pain meds. Then to top it all off, Sunday morning she was lifeless and non responsive...only breathing. I called again to report the change of condition to the VNA and they again didnt show up until after 7pm...and at that time she had already died. Hospice is suppose to provide comfort care, pain management, support to patient and family along with education...I did that, thr VNA did not. Then when confronted with the issue...they deny any wrong doing. It's really sad and I'm very hurt that such a sweet person which her son hired for their services had to suffer an entire day with such pain. Never in my life have I witnessed something so heartless as human to human to allow such poor care.

I can t say enough good things about VNA for the care they provided to my father during at home hospice. All the nurses we worked with were empathetic, caring, helpful, responsive, compassionate, and provided the insight necessary to best care for my father. Honestly, we would have struggled significantly without their guidance and hands-on assistance. We thought so highly of them that we suggested memorials be made to the VNA.

Not patient oriented. Never know when they're coming. They make up their own schedule with no consideration for the patient and his doctors schedules.

This place is a joke. Didn't call or show up when they were supposed to, yet somehow try to make it the patients problem. Find every excuse in the book on why they don't do their jobs properly. People at home sick needing medication and help and they have the nerve to act like it is your problem and fault, not theirs.

Find another place and don't waste your time if youre expecting professionals and proper quality care. Never in my life would I have thought somewhere would try to blame a patient over their workers not calling when they were supposed to or showing up at all or them dealing with the situatinlon properly.

Zero stars is my review. Don't even deserve 1. Clearly only doing it for the money and what's conveinient for them.

I am very pleased with my family's experience with the VNA! They are very compassionate and know exactly what they are doing. They helped us through the most devastating time we have ever been through. The social worker and nurses were by our side every step of the way. They treated my mother with compassion, dignity and respect in the final week of her life, all while taking care of the family too. It takes special people to do what they do and they do it well!

Really helping my family.
Very much appreciated.
Could not be caring for my senior loved ones without their help.

We use the VNA to care for my mom. I can t express how wonderful the PT s and OT s were that worked with her. Thank you so much for all of your assistance.

The care my Mom received from the VNA when she was stricken with two brain tumors/non Hodgkin's lymphoma was unparalleled. The caregivers were kind, thoughtful, intelligent, and compassionate. Highly recommend.

Honestly they don't deserve one star. They were not covered by insurance- did not inform my elderly parents. They took my mother to the ER against her wishes and it was deemed to be an over-reaction on their part. How much money are they siphoning off of older people for lackluster care.
Not impressed.
They were late as well.
I would give them a D-.

The first appointment went well, we even received supplies in the first week. Then no one showed up and bothered to call. We called and they showed up 2 hours late....two weeks later we got a call asking if we needed someone to come out. They don t seem to care about the patient at all.

Most of the therapist you work with are very good, but the VNA can be highly unorganized. It seems like one person never knows what the other person is doing. They take way too long (up to 5 days) to set up your first visits when you have multiple modalities coming.

We had a very good physical therapist and occupational therapist. But some of the management can be patronizing and unprofessional at times.

I would give it 5 stars for the therapists, but I would not give it over two stars for some members of management, their poor communication and lack of proper follow through.

Things were going well with services in our home. As mom's solo caregiver I was offered 5 days of respite care at Hospice House so I could recharge. I was assured that the VNA nurses would be in charge of mom's care and things would be handled as they were at home as much as possible. Upon arrival the Hospice House staff asked about meds, toileting habits, food preferences etc. While away I received minimal information but assumed no news was good news. When I arrived the staff was obviously frustrated that I came at a different time than they had expected. VNA told me one thing and told them something else. Oh well...
However, immediately upon seeing my mom I knew she was seriously overmedicated. She was given multiple doses of morphine that have never been part of her care at home. I was told the care would be as it was at home. I was never consulted about adding this med. I know from past experiences that she cannot handle this.
As part of her discharge back to my care I asked what she had eaten that day...nothing! It was 2:00 in the afternoon and she had had no breakfast or lunch. I asked about toileting. She was placed on the commode once during her stay and had not had a single bowel movement. These things have never been a problem at home.
Mom was so heavily medicated that she could not hold up her head, her mouth hung open and she barely acknowledged my presence. When we got home she could not use a straw and swallowed poorly.
It is now 48 hrs later. No meds, mom is chatting and eating and drinking well. Toileting is going just fine. I don't want to think what a few more days in their care would have done.
Be an advocate for those you love! Ask and challenge everything!

If you care about your loved one DO NOT use them at all! Some of the companion care is very dedicated and caring that my sick dad requested them constantly, companion care managers became upset and refused to send them. One supervisor "I think" called me and started yelling at me to why my dad will not have different ones, sorry nurse Ratchet but this is about my what my dad's needs and not yours. They would send us "trained" others that would sit across my dad laying on his hospital bed and watch TV or text. They would falsely sign the book and lie about doing cleaning and activities. All they want to do is collect. I filed a complaint and hope they get investigated so others don't get hurt and/or ripped off and taken advantage of.