VFS Global Reviews

***STAY FAR AWAY FROM THIS COMPANY*** I made the grave mistake of using VSF Global to apply for my Portuguese Visa and it was a nightmare.

First of all, most of the employees at the NYC location a had my appointment at were unfriendly and rude.

Second, I gave them meticulous instructions on what address they were to send my passport to as I had recently moved. They did not follow these instructions, therefore my passport was sent to the wrong address. (Way to read, people!)

Then, when they sent a courier to the correct address, the courier also didn't follow instructions by not leaving the package at my door without a signature. Most of us have to work during the day and are unable to sit around waiting for mail. In turn, my passport was sent to a facility in Massachusetts, for some reason. It was supposed to go to New York.

Following this incident, was more than a month of me contacting someone - anyone - at VSF to help me get my passport back. No one responded to any of my messages until I got a lawyer friend involved. All of a sudden, I get a phone call from one of the employees claiming they’ve been trying to reach me for weeks on end with no success. No you didn’t! I have no phone or email records of anyone attempting to reach me. I even received an email from a supervisor claiming the same. Interesting how they are trying to convince me of this after I get an attorney involved.

Not once during that month-plus did anyone from VFS try to help me. I can’t emphasize enough: they are unprofessional, rude, and couldn’t care less about their customers.

If I could give a zero rating I would. If you have alternative choices for any visa needs, use them. Long story, but they represented a need for a Brazil visa; we filed; they took our money. E-visa site was a disaster. VFS customer service was almost non-existent. Brazil gov' quickly reversed announcement and delayed the need for a visa by three months; so we immediately asked for a refund (no longer needed a visa on our early visit dates). VFS kept the money & continued to process visa request that was no longer needed by us. The only time they communicated regularly was when we asked for the refund... then VFS said NO, NO, NO with no reasonable explanation. DO NOT USE THEM and share this with your fellow travelers

Nice quality service.
Easy to understand.
Cooperative and courteous staff.

Worst visa application centre to submit any countries visa. The staff is always loitering around in the premises no one is working.

The timing of the center is 8am and the staff comes by 8:15 at their ease. And if we are late then they say sorry i cannot accept your case as the submission time has passed away. The staff will never accept your application in one go they keep on asking you for different documents each time you go.
Dead slow in taking cases.

Pathetic service, the staff is always clueless regarding how the consulate works.

Rather die than going again to the vfs!!!!

Idiots sitting in this office. They don't even know what visa rules for a specific country are and the requirements are not updated on their website. Can't help but have to co - ordinate with these people.

Very neat n clean. Helpful people. Proper guidance.

Security staff is more polite than the people who are supposed to help you. A lot of things to learn from TCS (passport office).

Shift Timmings mentioned is different than timmings offered at the time of interview

Great office building. Dangerously short of parking

I had applied for Super Priority Visa for U.K. Also priority Lounge. I was given an appointment for 8:15 am to report at Express Tower office. I reported sharp at 8:15am. I was made to sit in the lounge. An officer collected my papers. A few minutes later a lady officer came in and said that while my biometrics will be taken, I may get passport next day. I agreed and waited in the lounge. Nothing happened till 10 am. Then I went out and inquired with the same lady as to why was I not being called since I am waiting since 8:15. When I complained strongly, I was called in at 10:15 & my biometrics were taken. It is obvious that the biometric machine was accepting information. Only it was not able to upload it.
It seems that the person in charge just forgot to call me and wasted my two hours.
Awful service.

Worst service by the admin staff and services are given to to third party who charging expensive rate for the printing and locker service.

SMS service is useless we paid 300 for 3 files but got no updates about passport curier tracking number. I had to call customer care for details than why they took 300 for sms service ?? And it took 4days to reach our passports and curier fee for that is RS 300 per passport which is for express delivery but delivered after 4 days of disodisp from embassy.

Behaviour of the Dealing staffs are not upto the mark

great culture .. values .. and the company has partnered with governments to offer valuable services. Presence in 26 countries.

Do not waste your time in interviews

poor company not know how to take interview

Nice environment for work.very nice canteen.awesome view of outside u can see

No response on the call. Its very frustrating to not be able to connect.

The current adress is wrong. The exact address is VFS Global Services Pvt. Ltd. 4th floor, Urmi Axis Building, Behind Famous Studio, Opp. E Moses Road, Mahalaxmi (West), Mumbai 400 011

worst ever service worst .do not trust them with your original documents they are not good at handling our document they just fake it . worst and careless attitude people they are.

Rude security on a power Trip, incompetent staff, lousy systems. Shame they have a monopoly for UK visas.

MANISH KOTAIE such a cheater manager cheats the money of the employees cheated my FNF and kept in his pocket I'm from Bangalore vfs if heigher official found my comment kindly check n revert me back cheated my Salary and FNF....

Not at all updated with latest docs required...for submission ..Staff too rude .non coperative at all..just concerned about submisdion

BEST place to work. Have spent many years here and count goes on....

Very knowledgible staff and helpful and not judgemental in their interactions with applicants.

Worst!!!!! I don't know why they are in business still. Google does not allow to post without any star....

Today morning I lossed my wallet and after some time I received one call from Mr. Sawan saini ( vfs staff) and he said that he received my wallet at vfs office premises so you just come and call me so I'll return you the same
I received my all the documents, I was very happy and I appreciate you Mr sawan saini and your team and securities for the great job

Thank you team

Trying to call on urgent basis. There is no one to attend. In the que for 30 minutes. Very poor service. Bandra Kurla office has mobile number to contact which is wrong number then it was turned off. Where should someone contact if they need to SPEAK to someone.

Very helpful for any visa issue as well for applying visa to any country

A very smooth streamlined process for getting your visa. Great job

They will never explain you the reason for visa rejection.