Kishore Mariwala

Review of VFS Global

I had applied for Super Priority Visa for U.K. Al...

I had applied for Super Priority Visa for U.K. Also priority Lounge. I was given an appointment for 8:15 am to report at Express Tower office. I reported sharp at 8:15am. I was made to sit in the lounge. An officer collected my papers. A few minutes later a lady officer came in and said that while my biometrics will be taken, I may get passport next day. I agreed and waited in the lounge. Nothing happened till 10 am. Then I went out and inquired with the same lady as to why was I not being called since I am waiting since 8:15. When I complained strongly, I was called in at 10:15 & my biometrics were taken. It is obvious that the biometric machine was accepting information. Only it was not able to upload it.
It seems that the person in charge just forgot to call me and wasted my two hours.
Awful service.