4 years ago
VERY DISAPPOINTING! Over the past weekend I had re...
VERY DISAPPOINTING! Over the past weekend I had rented the whole gym for a party(witch is not cheap) , While booking I was told that I would get the large party room up stairs to accommodate the amount of kids we would be having, apon arriving I was told I got the 2 smaller rooms because another party was in the big room, There was no call made to me informing me that things had changed and when I had asked about it I was simply told " Well there is nothing we can do about it now you should have recived a call" so we had to cram 17 kids into a tiny room because it wasn't fair to have half the kids separated from the Birthday Girl(who did get a happy birthday wish from any of the staff) and rest of the party. The only call I received after booking the party almost 3 months in advance was on the Monday before the party and it was to ask if I wanted to add pizza to the party.I said yes as it would take away from some of the chaos I had going on... all the kids got off the trampolines at 3pm expecting pizza when they got back to the room, My pizza didnt arive until about 3:20pm (luckly I had brought some of my own snacks) witch left us 40 mins to eat do cake open presents clean up before have to be out of the room by 4 so another party could get in there,Oh and the coaches, well i wasn't very pleased with the one main girl she was quite rude with the older kids , and the rest of them just kinda stood there and didn't interact with the kids at all just watched them, no interactions or showing them different things to do. All in All it was disorganized unprofessional and upsetting,I wont be bringing my little one back anytime soon.