I was on their website before Christmas trying to make a purchase and was having some difficulty. I emailed them and received a very swift and very helpful response. Because of this, I was able to go directly to their warehouse, purchase what I wanted and make my nephew very happy for Christmas! Very pleased with the helpfulness and politeness of customer service and will definitely be dealing with them in the future! Also, for those of you who watch their You Tube videos, they do tours!
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U NEED at least $10 to spent due to lies last time it did not showed before i bought some thing now they say to have more money so they are greaty of money so vatpooteen get help
Super friendly staff and their website and products are phenomenal. They are so creative and they were so helpful to me and my friends. I love their YouTube videos and the products they sell!
Uuuuuuuhhhhhh I want to work here thanks for answering also I have a photographic memory and I'm a child genius so if you need any help with anything just say it and a quiz before I go. What is the square root of pie?
I really want to visit but I'm in a country that is really far away from your store I know I saw tons of video of vat19 and all of them were my favorite your store has so much unbelievable items that are fun and great!
Vat19 is probably the best place to get awesome products,even though I live in the UK it s still amazing. When I plan to visit America i will buy a few of your products and make a YouTube video and review them
Aw man, I remember when I was young and reviewed this place! My putty is in good shape! Though really worked out! Hey Jamie, Hope you and the crew are doing well! Now your response won t make any sense! That s fine. Welp! All I can say it s a great company with a amazing sense of humor, And not a cash grab with cheap plastic mechanics! (Mostly, Sorry)
Guys I can't tell you how amazing they make their products every video they make about something new I buy them and give away products from vat19 to people that can't buy them
We had a great experience! It was so great to see behind the scenes. We watch the videos all of the time and it was awesome to see where they are filmed! Eric was great as a tour guide...our kids love him! We came to Missouri specifically to take the tour and it was well worth the drive! Thanks for the great time!
If you have an issue they will take care of it. So if this was a product review it would be a different rating of one star but the customer service was excellent. I had a problem with a defective product and got a replacement. The next one came in and it was defective. At that point I asked for a return/refund and it was prompt and easy. No hassle, no run around. The other items in my order were great and my daughter loved them. No one can stop all issues from happening but when brought to their attention they took care of it quickly. I trust them and would order from them again.
OMG I LOVE VAT19 SOOOOO MUCH!!!! I MEAN I WATCH UR VIDEO EVERY SINGLE DAY !!! IM LITERALLY WATCHING YOUR VIDEOS WHILE WRITING THIS REVIEW!!!!! The World's Worst Wedgie! Lots of love
Oh also I m really gonna miss Jon and Danny... they make vat 19 extra special
We brought our daughter for a tour and were pleasantly surprised how GREAT it was! The crew was so nice. They posed for pictures with everyone and encouraged questions from the crowd. Great experience.Loved shopping in the warehouse!
I have not been there but its a amazing YouTube channel! Its on my wish were to go. I'm a big fan I did order some stuff from it the snow ball crunchy ball its So relaxing but I acdently ripped it from pulling at the top but my mom is going to fix it. Hopefully I will get to go there soon!
I LOVE Vat19! They have so many awesome products and videos. I laugh so much when watching their videos. I have got so many of their products and have been extremely impressed. I am going to Vat19, I am so excited! Vat19 is so awesome!
Vat19 is a Terrible Company. BUY from Amazon - it's CHEAPER. Arrives in 2 days. FREE returns.
I learned about this site from my kids, who love their videos. Vat19 products give my kids a 5 minute excitement rush. Usually I wouldn't waste my money on these types of useless products, but given covid 19, decided it's worth it to see them excited.
WHAT HAPPENED I was a repeat customer of Vat19 (BUT now will never purchase from them again). I bought a $100 Mystery Box, the most expensive and largest box of assorted stuff. A month later, I wrote to Vat19 customer service to make sure that if I ordered a SECOND Mystery Box, it would have different contents. They assured me they change out box contents frequently and each build is "unique". When the box FINALLY arrives 2 Weeks later, it arrives with EXACTLY the same contents as the first box I ordered. You can imagine how my kids' faces went from super excited to. Is this some kind of joke? They were obviously deflated and upset.
I contacted customer service to tell them they sent me the Identical box and would like a refund. They first had the audacity to state I could only return non food items (this means I would essentially lose $50+ of the $100). After a lot of back and forth with the customer service manager Rick Bouxsein and the fact that I had written proof customer service said the box contents would be different, he finally said he would make an "exception" and allow me a refund BUT I had to pay the Return Shipping... WOW, what a great result I said sarcastically to myself. This was OBVIOUSLY not my fault but I had no more energy to keep going. I had lost so much energy when the customer service manager would not reply to my emails and I had constantly chase him up by remembering to email him again to follow up.
Once I mailed back the box, at my own expense, the owner, Alison Salvatori, admitted to the mistake and said "We are simply not able to offer free return shipping due to constantly increasing shipping costs." Basically saying that they want to find ways to gouge the customer for their mistakes to protect their profits.
Anyways, I'm out of pocket time and money. My kids were unhappy. And then I came up with an idea.
WHY AMAZON IS WAYYYY BETTER AND HOW I COULD EASILY CREATE MY OWN MYSTERY BOX. WHY DO THIS THROUGH AMAZON? 1) If you search "Vat19" in Amazon, you will see they carry identical products. But also show you reviews of real customers and what their experience was with the item 2) Lower prices. For some of the items, Vat19 can cost DOUBLE what Amazon charges. See photo attached. 3) 2 Day Delivery. Yes! You don't have to wait 2 weeks. 4) Free Returns. You just print a shipping label and drop it in the mailbox. Don't even have to provide a reason. 5) Save time. You don't have to deal with suboptimal "customer service".
So I made my own Mystery Box and named it "Kids19". It's a mystery box of incredible stuff I got from amazon and then threw it into it's own box so it has the same experience for the kids. I even could tailor items so they are directly relevant to their ages.
Do yourself a favor. Pay less, get it faster, save time, and return it if it's not what you expected by going to Amazon. Hands down best online ecommerce company!
Most of my cotton candy shrank in mail. I would like a refund but it's a hassle to do everything for 8 bucks. Everything eIse was great. (Although sticky the unicorn poo belongs in the dollar store, I can't be bothered to get money back for More
The first wasn't delivered because of a SINGLE letter wrong in the address and you still haven't refunded that even though DHL have notified that it's been returned to you.
The second you took payment for and yet claim to NOT to have an order.
I've now been on hold for 25 minutes from Australia and you won't/can't answer my call.
I've been in constant contact with your 'customer contact center'.
I wish I could come but I live pretty far away but my favorite series is the white elephant show,I ve watched most of the vids and I hope you can do more live streams in the future thanks-Jeremiah
This is my second mystery box of mystery and you guys do not disappoint! My son will be so ecstatic to open his gifts this year, thank you a thousand times over for existing. Delivery is always quick, gifts do not disappoint and the price ain't so bad either
I went for a tour last spring break and they were sooooooo nice!!!! Also it's cool how they are in saint louis and I live 35 minutes away. Also I Am coming for a tour on the 27th of march and I can't wait!!!!!!!!!!!!!!!!!!!!!!!!!!!
I want to come see you guys but I'm in Ohio but maybe in the future I watch your videos I've been watching for a year now and I love it especially whenever the boss hides I like to call him the boss because he is
vat19.com
