Vancouver Auto Group Reviews

These guys here are awsome. Got a great deal on a awsome car. Great customer service and wonderful people.

This is a great dealership. We have bought 2 cars sister bought one. Both of our parents have bought cars here.

Got the car I wanted with all the safety features for my family! Thanks Nick Newball!

after a test drive I noticed that they had punched my lock making it difficult for me to get home.....took the bus ...I have lost faith with them...They did me wrong so badly.....I will never buy a Honda because of this fact..even when they deny it...I know better than that..

Very honest! Great service excellent prices and they really care about the customer

Go in to have diagnostics done for a flat guaranteed fee only to have the service person say the mileage is too high we recommend a brand new motor without diagnosing anything told us to never bring the vehicle back when I asked him if they were actually going to do their job instead of come up with some lame excuse to charge me without doing any Diagnostics

You have six different car dealerships nothing special.

The employees were friendly. I had a tire that needed to be replaced. They tried to get it covered under my warranty but when they weren't able to they offered me a small discount.

Car in for oil change, recall of door part and check up. All done earlier than expected and no cost.

Car wash done prior to pick up was a bonus.

Easily scheduled, good service consistently.

Very pleased with their response to charge our car battery for free. Appreciate their time.

sales person was very friendly and polite, however the car was not as described and should not have been for sale at a dealer without repairs, the hood was dented and cracked hood release handle was broken and very difficult to open, it was physically painful to open, looked like the driver door had rubbed a tire of another car, battery had corrosion on it, hose clamp for cold air intake was loose and hanging,inside engine compartment was dirty and had white stains all over, white stains under all wheel wells and under side of car looked like the car had been in a flood, there was also some white stains on one inside door panel, the "history report" had only DMV transactions, no service history and no history of the damage to the front, it did have brand new headlights installed they looked nice, 1 tail light was burnt out but there were 2 per side, and 1 fog light was bad as well, doesn't someone other than a customer look at their cars? Kelly blue book only shows excellent condition for dealers, this car was fair to good under Kelly blue book private party, but without a vehicle history report or car fax I can't tell if any maintenance was ever done to this car.buyer beware.

Ford was great! If you're in the market for a car, check out Tyson. He is a sales superstar!

Salesman was nice, doesn't understand the difference between a 4 wheel drive pickup and 2 wheel drive SUV but hey, no one's perfect.

Traded my 2011 Toyota in for a 2012 ram. Everything felt fine on the truck, it was raining out so I couldn't look at everything. 44k miles you figure everything should be fine from a big dealership. I drove off the lot and a day later noticed the breaks where sweeky. Come to find out the breaks needed replaced front and back. After further inspection of the new vehicle I noticed a gash in the rear tire, fog light out, and the rear cab light is out. I checked the oil and it looks quite dirty, you would think a place like this would run over all these things.. To top it off, 5 days after the purchase they called me saying I owed $270 on the payoff on the Tacoma I traded in. I brought up all the issues I had found to the manager of the store and he was quick to send me on my way after I had made the payment. I highly recommend staying away from this place. I will never do business here again.

My first time here today. I was pleasantly surprised for their efficiency and thoroughness in the service department. Garrett Felipe took the time to review my car records and determined which services my car has not received. Although I paid a hefty amount for the service, I have peace of mind that my car is in tiptop shape. Thank you Vancouver Hyundai for the excellent service!

Nick Newball got exactly what I needed plus extra for a great price will be returning here again

The last time I went there to have my oil changed in my brand new 2015 Hyundai Elantra the guy responsible for changing my oil "Forgot" to add FRESH OIL after draining the old oil.
Yes my engine seized 6 miles later and I lost my New Engine and they replaced it with a "Refurbished" engine.
No they did not cover my rental car costs due to THEIR incompetence so the rental car cost was on me.

I looked at both the Expedition and the Explorer. I really liked the Expedition and especially the trailer backing function. Crystal was a through and patient salesperson. Hopefully I will buy!?!

Although I did not buy a car and was just looking for some information, I had a young man named Kyle Stewart greet me at the Hyundai dealership. He was very professional and in no way pressuring me to purchase a Hyundai vehicle today. Due to his professional manners I know for a fact I will be going back to Kyle, and only Kyle, to purchase my next Hyundai. A huge "thank you" to Kyle for taking your time to show me the different options I have. :-)

Excellent customer service, excellent buying experience. 10/10 would recommend to anyone buying a car or looking for flawless service on their existing one.

Meet you at door. But service questionable. No papers after services. They use to have sheet telling specs. I don't know if Ford recall was taking care during this service.

Thank you Nick Newball for everything and your quality customer service that you provide!

This dealership and Monte Phillips in particular have significant integrity issues. Their word and business practices are worth nothing. Their integrity is up for sale and their customer services is only when it benefits them. There are lots of auto dealers... find another dealer that deserves your business.

My husband bought a new ionqic. Guys were great to work with.

Fixed my gearshift problem same day... Like all dealerships, labor is expensive for a 5 dollar part. But with that said, problem was diagnosed and easily repaired. Happy with service!

I brought my Hyundai Tucson in to the dealership to repair an exploded sunroof. After initial inspection, the dealer determined it was "a rock" that caused the damage and denied it under warranty coverage (a cursory search on the internet shows Hyundais are notorious for exploding sunroofs, FYI). The repair timeline was 9 days. Well, those 9 days came and went. Then it was 15 days. After 4 missed deadlines and over 3 1/2 weeks in the shop, I still do not have my vehicle back yet. And they would not offer a loaner vehicle, but did offer me a "great" deal on a rental. If you want your vehicle repaired within a decent amount of time, do not bother bringing it to the Vancouver Auto Group.

Friendly, professional, knowledgeable customer service.

Friendly staff, and they know their stuff about cars.

Good place to take your vehicle to, but really hard to communicate with the same person when requested over the phone, what would be your same service advisor.

Sales people at every dealership looked like the just got out of prison.

Came in to look at a used Subaru and Lane Anderson was extremely helpful and knowledgable

Been waiting for an oil change for over 1.5 hours and my car hasn't moved.

Traded in my annoying 2014 Fiesta for a beautiful 2015 Ford Fusion! I've worked with Brian Meyer, Sales Rep, on both cars; he is great to work with. No push, no pitch. Also Jason, the floor manager, worked really hard to get me a good deal, and I ended up with a great car at a great price. I am so glad to be back in a Fusion again. I anticipate driving this car for many more years. I will not buy a car anywhere else.

Ford and Hyundai lots next to each other...i visited Hyundai and got all my questions answered by a very sweet and knowledgeable salesgirl named Trishia. We took a test drive and even talked about other car brands. She was very honest with her feedback and gave me private time to look over the car and think. In the end I had such a good feel about the car and Trishia as well as the mgr Jason that I decided to buy from them. 3 days later I'm still feeling good about my purchase and do not feel i was pressured or manipulated in any way. I recommend them to anyone.

Nick newball was very help and insitful on what I want and my need got the cars of my dreams

Very friendly and helpful personnel. They did not oversell or pressure me.

A great place to visit for a fair price on a F150 XLT and the friendly
respectful purchase experience .

Pretty good help me with everything I need it for my husband struck.

I would like to thank James absent for being so professional and helpful to me and my family , great customer service and will recommend to anyone looking to buy a vehicle
Thank you

My experience with Vancouver auto group was quite exceptional. My wife and I recently purchased a pre-owned vehicle from them. From the time we entered the parking lot, the sales staff was prompt with attending to our needs. They helped us find the vehicle we were looking for and provided quick and awesome financing. I highly recommend anyone who is in the market for a new or used vehicle to go see The Vancouver Auto Group, they will treat you with respect and give you a hassle free experience!!!

Can't remember the gentleman's name that helped us. But he was very kind seemed kind of new but was very helpful even though he did not have what we needed or wanted. Thank you for the hospitality and the information that you guys did for us and we will be back

Stopped for a check engine light. They gave us a rental and fixed the recall issue by the next day! Thanks Tim

Had a flat and was towed in. They patched it for free. 5 stars.

I had a recent appointment for service and a recall repair. I explained to Tim, my service writer, that we were leaving later that evening and I really needed my truck back asap. Tim gave me excellent advice. He said the recall for the door latches took quite a bit a time and the latches were only affected by cold weather. He suggested we do the recall at a later date. Even though I was an hour early for my appointment, they took my truck in immediately, performed the service and got me on the road in about 45 minutes. Thanks to Tim, I was able to get us loaded and headed out on our trip sooner. I've always had great service at Vancouver Ford but this was above and beyond. Special thanks to Tim and the technician that did the work!

Their service department is great, but I dont care dor theor high pressure sales on new cars. Curtesy ford in PDX has better prices.

In for routine service. In and out in the time they told me it would be.

Great place to do business. Great service. Great people.

The people are nice but a little pushy. Basically if your not buying a car they slowly irritate you until you leave.

Overpriced and car was still visibly dirty after hand washing. There are other Hyundai mechanics in the area. Will go to them. Also, I have always been given issues with my checkout. This time my car wasn't ready for 20 more min and I was given the wrong key.