3 years ago
After 4 months of misery with the installation of ...
After 4 months of misery with the installation of our kitchen where wanrooy is very customer-unfriendly, yesterday a new low ... outside the fact that another panel did not fit where we had to wait for weeks, the mechanic has our new poured floor irreparably damaged. Even the subfloor is completely damaged by the clumsy behavior of the mechanic. Because the damage is so great, a specialized company has to come to fix it, but you will always see this. And of course when we call from wanrooy we get nobody on the line again except the operator who is well-worn to keep everyone off. Do not think that someone with any mandate in this company is interested in the customer and will come to the pool if you have spent 10,000 euros on a kitchen and have so many problems.
After 4 months of continuous problems with this kitchen we are now with curved panels, a broken fridge and freezer, a broken hood, an island where a side panel is loose and wobbles, and thereby a huge damage in our new floor that you will always see .
All our trust in this company is gone! There has been a mechanic many times now and it is still a shoddy work !!
People, do not be fooled by a slick salesman who lets you buy a kitchen in 1.5 hours and a nice showroom ... this company should be blacklisted, so dramatic is the service here. We live in a new neighborhood where unfortunately everyone was condemned to wanrooy and everyone complains about it .. and even people who have lived here for 8 months still have problems with the kitchen.
Our previous ikea kitchen cost half of the money and was placed in an afternoon after which we never had any problems !! Eternal regret that we went into the sea with van wanrooy.
I understand very well that mistakes can be made because it is human work, but I find this beyond all limits. And the complete reluctance to resolve it in a decent way is simply disrespectful. I have never written a negative review about a company, but this is the only way to get in touch with Van Wanrooy and I really want to protect other people from the same problems.