Van rooy properties Reviews

I love my apartment. I've been there for about 4 months and I have enjoy the experience very much. I would recommend Van Rooy for anyone looking to move to the down town area. The only thing I would recommend if you are interested in moving is that the offices are not open on the weekends so make sure you plan ahead if you need to meet with the staff regarding your stay. The staff is super friendly, and will work with you to make your time with them safe and comfortable. I had the pleasure of working with Austin on searching for my unit. He was quick to respond, and let me look at the apartment multiple times before moving in. Absolutely check them out everyone. I'm happy I did.

They re screwing over local residents here in Ypsilanti by trying to put them out of their homes to clean up flood damage. Literally told them to find somewhere to go by July 2, mere days after the flooding. Never inspected their apartments. Would have left families homeless before the holiday if the county hadn t paid for hotel rooms
for these tenants. Total out of town slumlords who don t care about the communities they profit from.

Do NOT lease here! The carpet was the lowest grade possible and they charged me 700 dollars after move-out to replace it even though it would have to be replaced regardless no way that poor quality carpet could last over 1 year. The amenities/cabinets constantly broke and they would charge to have maintenance fix their own mess. They know they can milk you dry once they have you on the lease and they do!!! Those apartments are absolutely complete trash from the start cabinets from 1980 s falling off the walls. Showers break after a month or 2. And you ll pay 10x what it costs to fix it.

The building I stay in love it! But the assistant manager Sarah is NOTHING BUT RUDE her specialty is hanging up on people, she loves talking over you and she s just not friendly at all. Other than that I love the building I m in, love my apartment and my neighbors. I would totally recommend their properties.

HELLO I STAY IN THE WHITTIER APARTMENTS AND SOMEONE IS FEEDING STRAY CATS. NOT ONLY DO I OWN A DOG BUT SO DOES HALF THE APARTMENT COMPLEX AND SOMEONE IS LEAVING FOOD RIGHT OUTSIDE THE FRONT DOOR, BACK DOOR AND SIDE DOOR. I AM WRITING THIS COMMENT SO LATE BECAUSE NOW THE CATS RUN UP TO YOU AND BEG TO BE LET IN THE APARTMENTS. TO MAKE MATTERS WORSE, ONE OF THE LEASING CONSULTANTS LIVE IN THE BUILDING AND HASNT SAID ANYTHING AT ALL. PLEASE FIX THIS.

Boy they sure want you to SIGN THAT LEASE AND MOVE IN. Then-SCREW YOU. They don't follow up, ignore any calls for service, don't bother to set you up in THEIR OWN RESIDENT PORTAL and have the NERVE TO COMPLAIN WHEN YOU GET ANNOYED. What a bunch of losers.

I first moved into a Van Rooy apartment in July 2019. It was my first time ever renting on my own. I lived in their complex for 2 years, and I want to share the highs and lows of my experience.

The Good -
Management has been very kind towards me always. I transferred to a new unit about 3 months into my original lease and they were more than accommodating. Whenever we had issues, they responded promptly. Compared to the new company I rent from, they are a million times more professional and take their jobs very seriously.
Great price for the location. It is an older building so just keep that in mind, but otherwise it s arguably the most affordable you will get.

The Bad -
Summer 2020 our air conditioning was a mess. This was during peak COVID when everyone was home 24/7 and we went multiple days with no A/C in a third floor unit. I specifically chose times on the maintenance request for them to come in because I was working from home and interviewing for a new job during this time. Maintenance completely ignored that and walked in during an interview, and didn t seem to care whatsoever.

We were charged cleaning fees after moving out that were nothing more than normal wear and tear. After reading other reviews I realize we got off lucky though, don t expect to get much or any of your security deposit back.

I give 3 stars because I think I had the most average renting experience ever living there and the good and bad outweigh each other. I wouldn t live there long term, but if you re looking for somewhere in Indy to call home for a year or two, Van Rooy is a solid option.

I have lived in many different apartments across multiple states, and out of all of them, Apollo and Aurora has been my favorite. The apartment has beautiful hardwood floors, stunning natural light (my fiddle leaf ficus, orchid, and yucca plant all have THRIVED in this apartment. The ficus has grown so much here that it is going to be difficult to move into my condo, as it now reaches the ceiling! I've kept my orchid blooming for nearly 4 years here!), free gated parking, an amazing walkable/bikeable location, fantastic pricing for the area and space, and excellent leasing and maintenance staff. My cat also truly loved living at Apollo and Aurora, spending her days sunbathing and gazing out all of the windows to watch the world pass by.
Any maintenance issue I had (which were few), we addressed and solved quickly and professionally. During the COVID-19 lockdown, Van Rooy properties applied every precaution to protect their staff and renters, which I greatly appreciated. I've also dealt personally with both Sarah and Lauren at the leasing office, and every interaction was warm and professional. I've always felt safe in the neighborhood, and when walking to/from work downtown, as well as walking back from bar-hopping on Mass Ave--which is just a few minutes' walk away!
This has been my all-time favorite apartment to decorate, and I've made so many wonderful memories here with friends and family. Renters, please give heavy consideration to Apollo and Aurora--or any Van Rooy property--when looking for your next living space!

Sarah Brockoff, The Leasing Director, is rude and condescending. During one of the multiple times my A/C broke, her maintenance staff could not get into my apartment (probably bc they were using the wrong key?) so they changed my locks while I was at work, she then accused me of changing my locks and said they had to have entry inside (they didn't even call me to see if my key they issued me worked, which it had that morning) So I was locked out of my apartment, with no A/C, with my dog now trapped inside. Someone finally dropped off my new keys that night after I was waiting outside.

I lived in The Madison from September 2017 to July 2020, it was not ALL bad. However, the water was shut off weekly at random, mainly with no notice, so working from home is tough. My bike was stolen from inside the building, they let tenants smoke cigarettes and marijuana in the building and do nothing about it, they let dogs bark, etc. Poorly managed, rude, and you can hear everything from your neighbors.

Lastly, they are currently charging me $370 dollars upon move out for 2 wooden blinds they claim were broken (they were not broken, they worked just fine, currently disputing). Even if I had destroyed them, to charge those prices is robbery. Nice area, well kept grounds, but overall find elsewhere. Old outdated interiors, kind of charming. Horrible water pressure. Rant over. Oh and you will hear the highway, all the time, loudly if at front of building.