Sarah Brockoff, The Leasing Director, is rude and ...

Sarah Brockoff, The Leasing Director, is rude and condescending. During one of the multiple times my A/C broke, her maintenance staff could not get into my apartment (probably bc they were using the wrong key?) so they changed my locks while I was at work, she then accused me of changing my locks and said they had to have entry inside (they didn't even call me to see if my key they issued me worked, which it had that morning) So I was locked out of my apartment, with no A/C, with my dog now trapped inside. Someone finally dropped off my new keys that night after I was waiting outside.

I lived in The Madison from September 2017 to July 2020, it was not ALL bad. However, the water was shut off weekly at random, mainly with no notice, so working from home is tough. My bike was stolen from inside the building, they let tenants smoke cigarettes and marijuana in the building and do nothing about it, they let dogs bark, etc. Poorly managed, rude, and you can hear everything from your neighbors.

Lastly, they are currently charging me $370 dollars upon move out for 2 wooden blinds they claim were broken (they were not broken, they worked just fine, currently disputing). Even if I had destroyed them, to charge those prices is robbery. Nice area, well kept grounds, but overall find elsewhere. Old outdated interiors, kind of charming. Horrible water pressure. Rant over. Oh and you will hear the highway, all the time, loudly if at front of building.