Valley regional healthcare Reviews

My husband and I went to get a COVID test after calling and checking that the test will be free for both of us. We drove for an hour since we were told we can get the COVID test done for free. A few months later we just got a bill for my husbands COVID test that we were told it was going to be cost free. After contacting the facility multiple times we were told that someone will get back to us, it has been a week we called again and left a voicemail and still never heard back!

I was a patient of the Med/surge floor on numerous occasions to receive infusions of a high risk medication that was supposed to be supervised/done by nurses to be safer. While a handful of the nurses were excellent (Adam and Bob in particular) many of them were acting very negligently and their supervisor did not intervene.

Many nurses in this unit were not wearing masks pre-vaccine during the mandate. They were not following proper sterile central line procedures; they were routinely dropping supplies on the hospital floor and trying to continue using them along with skipping mandatory safety steps like wiping down hubs with alcohol, etc. They made serious medical errors with my infusions on several occasions; mixed it with contraindicated fluids, kept changing the rate each time and didn t use pre-meds half the time. On one occasion a nurse infused a 6 hour infusion in less than one hour because she didn t know how to program the IV pump, was unfamiliar with the medication and was unsupervised. This was highly dangerous with the medication I was receiving. The hospital pharmacist told this department several times to not increase the rate even slightly let alone 6x too fast. I had a major reaction to it and reported it to her supervisor the following day. Another nurse in a different department also reported the incident as it was blatant medical error. The hospital administration and the nursing supervisor did nothing; not even an apology or an attempt .to arrange that someone competent in infusions would be there in the future so it wouldn t continue happening.

I had to discontinue my treatment at Valley Regional because it was completely unsafe at nearly every infusion. Patients should not be subjected to medication overdoses and infection risks due to carelessness of certain nurses. Nor should the reputation of the responsible ones be affected by the actions of the negligent. If these types of things are being reported by patients the nursing supervisors and hospital administrators need to act. The prescribing doctor s office was horrified that these types of errors were routinely occurring and their infusion orders were almost never being followed correctly.

I had a wonderful experience with all my surgery's there! The same day surgery people are awesome and very friendly. The nurse who was looking after me her name is stacy..Wonderful lady..And the guy who gave me the arm blockers did an amazing job.

Thank you for taking such good care of my brother. I honestly did not think he would survive. Doctors , nurses, therapist are extremely knowledgeable, patient, and hard working.

They check temps and give you screened paper badge to wear, check you in for procedure and either have you see a person who Cks your info, off to where you go, hand off and always wait for procedure.

I brought my daughter to the ER at Valley Regional on 7/1 after she spoke to an addiction crisis counselor. She was suicidal and relapsing and we were told to bring her to the ER for evaluation and then they would help place her in a treatment facility. When she got there the place was nearly empty but they put her in a room with a broken chair (no bed) where she had a few perfunctory tests run ( blood and urine) she sat in that room for more than 6 hours with someone checking on her only a couple of times. They did a quick psych evaluation and after finding out her Medicaid wouldn t cover a stay at Brattleboro Retreat they summarily discharged her with no medication or referral. She was in the parking lot in the pouring rain crying hysterically scared that she wouldn t make it thru the night. She knew she needed help. I sat with her all night to make sure she didn t hurt herself and the next day got back on the phone where we hit one dead end after another trying to get her any kind of help. Her Medicaid wasn t taken anywhere. Finally she called the DHMC crisis line and was told to go to the ER there immediately. They were shocked to hear how she was treated at Valley Regional. They gave her the help she so desperately needed. If this is the kind of care someone who is suicidal and begging for help can expect from Valley Regional then I would strongly advise people to skip this place altogether, or maybe it s just people suffering from addictions who are treated so dismissively? In any case I wouldn t describe the little they did as care, and I suppose if she had killed herself that would have been just another statistic. I m also sure they will bill the maximum while they did the bare minimum.

Very disappointed about the service I received. I called to schedule a COVID PCR test and to confirm that it's for free (similar to CVS) to non-American citizens and for patient with no insurance and the representative assured me that yes it is for free for anyone regardless if they're American or not and whether they have insurance or not. 3 months later I get a bill with an amount due. Reached out to multiple people for the hospital to help since I was wrongly informed and I'm not able to pay the amount due.

I was told that I have to pay the amount and there is no work around - apparently this happens often and the patient is required to confirm the information before receiving the service. I find this to be very unfair for patients specially around this hard times where people cannot afford to pay bills. When i spoke to the billing department they told me it's my fault I should have checked with the billing department before getting the service. I have never heard of a patient calling the billing department after calling the hospital to confirm that the information they received is accurate. Very sad about how I was treated and the situation I was left in.

I would not recommend anyone to go to this hospital and if you do ensure you are rightly informed and make sure to get all the details before receiving the treatment.

I would give 10 stars if I could. Valley Regional has exceeded all expectations in my mind. I have received service in Women's Health, Same Day Surgery, and the Emergency Room and every single person I have come in contact with has been absolutely incredible. I have sung your praises and will continue to! Thank you.

Went to VRH ER feeling short of breath. They checked me in and then then I saw a nurse who took my temp and listened to my lungs. Asked if I had any other Covid symptoms and hooked me up to a BP cuff and a pulse oximeter and left the room. I sat there for over an hour, no pillow or blanket offered, and a sign that read do not leave room, ring bell for assistance. There was no bell... no one came to check on me. After almost 2 hours I got up and left, no one again asked me anything. I decided to check out at reception, well tried to, the receptionist didn t notice me standing there and went into the back room so I just left. I understand it s the ER and there were probably more serious things going on but being short of breath is kind of a big deal to me. I won t go back to that ER.

Hospital with no knowledge beware!!!
Brought teen in for sore throat. Doctor said it was his tonsils. I was like where did you get your degree my son got his out awhile ago. That shows why they call it death valley.