Very disappointed about the service I received. I ...

Very disappointed about the service I received. I called to schedule a COVID PCR test and to confirm that it's for free (similar to CVS) to non-American citizens and for patient with no insurance and the representative assured me that yes it is for free for anyone regardless if they're American or not and whether they have insurance or not. 3 months later I get a bill with an amount due. Reached out to multiple people for the hospital to help since I was wrongly informed and I'm not able to pay the amount due.

I was told that I have to pay the amount and there is no work around - apparently this happens often and the patient is required to confirm the information before receiving the service. I find this to be very unfair for patients specially around this hard times where people cannot afford to pay bills. When i spoke to the billing department they told me it's my fault I should have checked with the billing department before getting the service. I have never heard of a patient calling the billing department after calling the hospital to confirm that the information they received is accurate. Very sad about how I was treated and the situation I was left in.

I would not recommend anyone to go to this hospital and if you do ensure you are rightly informed and make sure to get all the details before receiving the treatment.