Valle Vista Health System Review

This place was honestly so awful. The only good thing was the people (as in other patients and maybe like 2 techs) the whole thing felt like a fever dream and parts of it were so awful??

I have a loved one on the in-patient detox unit (this will be day three). Every time I call, the receptionist transfers my call to the unit, but no one answers. At this point I'm wondering if the patients on that unit are being cared for.

I was having major mental issues so I was sent to this facility on RTC and I was having a hard time there in the middle of my stay I was self-harming and giving up and the thing that turned me around was state. I realized that I needed to wake up and do my treatment to be able to leave so ultimately I was there for 11 months and I discharged as in left and went home. I got really attached to all of the female staff. I am really grateful to have been there because I would not have survived if it wasn't for my therapist there and a whole bunch of amazing staff.I survived and got away from abuse and suicide. To anyone who is reading this who is struggling with suicide just do your best to help yourself go to a place to help ("yourself "). If you don't want to change then no one can help you. I had that mindset that I did not want to change I liked how the self-harming pain felt but the only reason why I didn't want to change was because I got so used to the people there they loved me for me and I liked that I had to realize that I can't live my whole life in a mental facility even though I wanted all of the extra support from them. I did family therapy which is when your parents come to the facility to treat the misunderstandings that lead you to do what you did but for me we had to call and do it that way. I do understand how our relationship changed between us but when I got home (I got home a month ago) It is like it never changed and I felt that way because I did not communicate my feelings so now I am emailing my foster mom how I feel and I am being honest. I do feel depressed at times a angry but I do my best to cope with it. I almost slipped up again but I controlled myself. I am hopefully going to see all of the staff again soon. This was my story and how I overcame all of the struggles in my life and if you are reading this and you struggle then do something about it because no one can change you the only person that can is you others can help along the way but you have to want the change so do it you deserve to live a happy and successful life if I can do it you can to. I can say that this facility did help me and that they did care and still do care about me. A lot of staff picked there favorites and I was definitely one of them.

This place doesnt even deserve 1 star. The staff were extremely rude and belittled the patients with more of the extreme mental health issues. one staff member in particular named Shonda in the adult mental health wing was horrible. She acted like anything you asked her was an inconvenience and she made fun of patients who clearly were in need of help and couldnt help acting the way they did. If you cant be caring and compassionate towards other people you need a different job. All in all please do your research before checking in here, I absolutely do not recommend this treatment center because you will not get treatment, its basically a jail setting where most of the staff treat you like you're less than human.

I actually went to VV for treatment after I tried hurting myself. They helped a lot. It really saved me. Good food.

I ve worked here for a year and I admit, there s a lot of issues with this company, but I have seen miles of improvement since I got here. The new management seems to really care about making positive changes and I appreciate that. Even though there s a lot of things that go on that I don t like (constant protocol changes that are confusing, staff acting inappropriate towards patients and having inappropriate relationships with each other, issues with patient belongings, low pay, people who don t like their jobs, and gossiping among staff), I really see things beginning to turn around. They started a team of people meant to talk about problems and improve them and I thought that was great. I m not sure if they still have that. The CEO and CNO are kind and seem to want things to get better. There s a lot of staff here that really do care about the patients and each other, and it makes this a better place to work, at least for me. If you thrive in crisis situations, and work well with people, and have a passion for mental health, this place is for you. I can only give it 3 stars right now, but I hope things continue to improve so I can change my rating or give a better one down the road. I plan to work there as long as I can to try to make things better for the patients and see if this could become a really good place to seek treatment.

Please find another facility to going to go get help. It took a few days before I was give n my (31) bag with MY clothes that my family brought. (Staff said it was locked on the residential side) So, why could someone kindly retrieve it? The group sessions were helpful but, no individual therapy. If staff took the time, to ask Hey Why are you here? I would have explained the course of events that brought me to needing help. One staff member in particular, was good and compassionate to the best of her ability. It took 3x to the doctor that one of my meds was clearly not helping me and thank goodness for a great nurse who finally, seemed to listen to me. Rachel, their social worker helped but forget trying to contact their patient advocate, (A Joke) I do have a new found thankfulness for one lady whom let me "borrow" one of her shirts because of not receiving my clothes (Not in a paper bag) I know their policy is not let you have your cell phone and you can't use their phone for a certain time (supposed to help you) but, like myself not having any contact with my family made it worse....I had to miss going down to lunch in order to see the doctor-NOT aceeptable

Bias with such disparity in employees! Told me one starting rate, then put together an offer for less. Lol I nicely declined, but not only that it was the mishandling of the my interview process. Therefore, you guys beware if they have all them miscommunications, delays, low ball offers high turn over rates and such low patient satisfactions rates! Them are red flags they do not value staff, will mistreat, continue to miscommunicate, most likely not properly train you yet, demand things out side your contract and etc and more! But want to pay you penny! Statistics show they already pay women less, add the fact you a woman of a color even worse if you allow them!

This place deserves zero stars. Needs to be shut down immediately. Hardly any covid precautions, broken phones, dirty rooms, dead MICE were found in patients room. DO NOT SEND HERE. Extremely sad facility.

The only thing positive to say about this place are the group sessions. And being able to hear everyone s stories. Those only go so far. Next to zero time one on one with a doctor. Took 6 hours for my wife to receive her clothing items while the rude employees stood around at the rear entrance. I ve left 2 messages to talk with my wife so it s obviously not being passed on. Someone needs to come in and clean house. The employees obviously have no desire to be there except to collect a check.