UW Health Review

Had my grandson in the UW Hospital Pediatric Emergency Department on Sunday. I ve never seen such sub par care in my life! I am a nurse and a Director in an ED. If my staff behaved like the UW staff, they would be seeking employment opportunities elsewhere. After the initial check in for a seizure in an otherwise healthy 7 year old, it was 3 HOURS before anyone stepped foot in the room. That was a tech coming to check blood pressure. She wasn t exactly Kid oriented, never explaining anything despite my grandson saying it hurt and moving around. She should have told him something like holding still would make it go faster, pump up less drastically, etc. At hour 4, I went to the desk and asked for an update. I was told they were waited for neuro. Since when does an ED Provider NOT do basic medicine? There were no blood tests, no imaging like a CT, no anything. At 4 1/2 hours I requested the Provider come to the room for an update. When he did come in, he acted like we were annoying him and interrupting his time sitting in the nurses station talking. Every time I looked out of the room, staff were sitting and talking to each other. Now do not get me wrong...staff usually work hard and a little down time is needed. But this group sat for hours. We were finally told neuro would be there in 20-45 minutes. A Resident finally came in and basically did a few questions and a very simple neuro exam, which I had already done to prepare my grandson. When we asked the plan, testing, etc, we were told she needed to check with her Attending and she would be back. An hour later, no neuro resident , no nurse, no tech had entered the room. During all the time we waited, we asked at least 4 people if my grandson could have something to drink or eat. As a nurse, I know we are careful filling the stomach. But the neuro resident said there was no reason to withhold food and she would tell staff to get him something. At hour 5, no food or water, no staff in the room, my son went searching and found a refrigerator with ginger ale and a sandwhich. At hour 5 1/2, we decided to leave. I approached the desk and asked for AMA (against medical advise) paperwork. Miraculously, his primary nurse suddenly appeared, demanding to check his blood pressure. When I challenged her stating she was doing this to cover her own a$$, she turned to my son and said we should write a complaint because they always have this issue with neuro. I spoke up and stated the issue is not with neuro. It s with her! Not once in 5 hours did she ever reassess her patient. There was no hourly rounding, no poking her head in asking if he was ok or if we needed anything. No one ever came in to the room until I went to the desk to ask for an update. Everyone treated us like we were an inconvenience to them. When we arrived, we were the fourth patient on the board. They had no big emergencies during the time we were present. It wasn t until we left AMA did anyone bother to try and talk to us. We did leave, without signing the AMA paperwork or discharge instructions. This is an ED issues, and I am not the first one to have this same problem there. It is boardering on malpractice. I discussed this scenario with my own ED Providers, asking what would you do if.....and they all stated blood work and a CT scan. When I asked about this at UW, I was told we had to wait for neuro to decide what they wanted done. Seriously, when did the ED Providers at UW become prohibited from practicing medicine? Basic medical care, prudent medical care, evidence based practice, all indicate treating the patient, ruling out certain things with simple blood tests. For a world class pediatric ED, the care was less than medically acceptable and frustrating. What if I wasn t a nurse? A family without an advocate would sit there, unwatched, unobserved, uncared for until something horrendous happened. We could have left the department, shutting the curtain and door behind us and no one would even have known. UW is not a world class ED. It lacks empathy, compassion or caring.

We were sent to the ICU from Janesville. For my brother whom was in a major car accident. The ICU department staff were good, I'd say better than the good staff at Mercy. We witnessed a teacher student tiff. That was interesting. We then got tossed into a rabbit hole. Needless to say. If you come here, pray you only need to be seen on ONE floor, and in ONE room. Otherwise the miscommunication is EPIC. They literally don't even KNOW each other, the hospital is THAT big. They also get just as annoyed about it as you. And that's NOT a good thing. Thanks for the exhaustion, headache and madness. Hope we only need one service if ever we NEED this place again.

We had a family member suffer a life threatening, major health emergency so we scrambled to get here. As we realized there would be a long period of waiting, we attempted to have at least some of the parking validated only to be told by the person Manning the desk that they don't "do that." As if we aren't beyond stressed as is. Imagine if one of us would have left our wallets at home in the rush... Shame on them.

Im 4 months from being 30,with final stage liver disease. I almost died a half of dozen different ways, but the team of amazing Dr.s Saved my life.- Alex Buskov

Entire health system is bad. Can't even get in to see a PCP in a timely manner, even after an urgent care visit. Definitely would not recommend this health system to other people.

Don't go here for outpatient procedures! I got charged $4000 for an MRI and over $6000 for an endoscopy recomended by a UW GI doctor. The doctor wanted me to get a repeat procedure 3 months later. I am unemployed and paying for COBRA health insurance. The doctor was unsympathetic. Plus I'm charged a facility fee at any of their clinics. There is no way I can afford all this even on a payment plan. The doctors are good but UW is way too overpriced. I now use only UW Medical Foundation doctors for critical care.

Very good clean hospital plenty of parking. Lots of helpful staff. It's a big hospital so to get to where you need to go you MUST ask for directions and follow the letters post for directions. The Veterans Hospital is connected and easy access. If you stay pass 9pm. Stop at guard desk to get your key if THEY park your car. I would recommend this hospital.

Valet parking & personal assistance for wheelchair shuttle within large facility.

They're great nurses, doctors and etc, they're so helpful what people needs at Hospital plus Emermacy too.

My mom goes into icu 3 months ago they infiltrate her arm on right 2xs filling with strong antibiotics causing searing burning and swelling that causes itching which they then treat with steroids which she is allergic too. .they put her on Watch for her viens and 3 rd gets blown out. And tgey have to main line they put her on opiods for the painand itching they caused. In first place. They switch her 2xs on floors and do not in form. Next floor of proceedures done on previos floor or problems. Theythen release her tonurse home on same meds she is allergic to . (strike one) then they have her being put on stronger. Opiods causing lack of mobility and dillutions still keeping her on meds she is allergic too they leave her screaming and crying in her room for 2.5 hrs as i sat there waiting for someon eto come into her room i got mad demanded a doctor. Now , got 2 students who could notdo anything. Found they tookher off her bloodthinners that keep her from having bloodclots i ask for them to check her for them as her arms are swollen the size of her legs and no one has checked her the ultra sound and find 2 in each arm and one in left leg . i want her moved. I hit brickwall need soc worker and insurance to approved. (Strike2) she is back in now they did not feed her breakfast they did not feed her lunch have her on strong antibiotics that make her sick to stomach. I call and get put on hold for 1/2 hr and they come back at 10am to tell me they are too busy and they will call me backi wait with a line open through my day no call i call at 330pm and am not happy and complain about her health care she says im yelling because im not having a productive call i said im not yelling im complaining and you would know it if i were yelling . she apologized to me but went back to my mother to complain about me and lecture my 78 yr old mother for not asking for food throughthe day. OMG talk about elder abuse (strike3) we will betalking to everyone monday morning what a terrible hospital... Meriter did awesomeand communicated well when my brother went in and did rehab and they did awesome they get 10/10stars UWMadison 0/10. YOU Get An F ....

Great care. Staff is very knowledgeable and despite a blood test that showed my husband had not had a heart attack the docs were sure he had and ordered another test which showed he had one which damaged the heart muscle.

This is the best hospital. I have been treated there for the past 3 months and not a single complaint! The best doctors and nurses.

If given a chance I will NEVER use UW hospital. I have been up there every day for a week to see my brother in ICU. And today his nurse and respiratory therapist were anything but professional. They were condensending and didn't spend time trying to see what was causing my brothers aggitation. Clear, they had other things to do.
I gave 3 stars due to rest of staff having compassion and genuinely caring.

Very respectful of issues involving health diagnoses.

I wish I could give negative stars. I am not a layman. Was taken by ambulance for severe neurological symptoms, slurred speech. Have current patient doctor relationship in place--established care relationship. Breech of care. No standard of care received. Two blatant HIPPA violations--Negligence. Parked me outside a room with an open door--warnings for bloodborne pathogens--door open.

Signs stating no entry of the room I was parked next to, with an open door, without gloves, masks, aprons, and more--I am parked right outside with other patients parked internally as well, in extreme pain and cannot speak well. This was second impact syndrome. Nurses and child resident ER doc refused to listen. Meanwhile, my brain is bleeding. I was refused standard care. I do not drink a drop, smoke, or use drugs--in fact, I rarely drink coffee. I was accused of drug use. I was exposed to bloodborne pathogens directly and airborne despite warning signs outside doors--which are apparently only good enough for employee safety--not patients! I begged to be transferred to Meriter by either ambulance or a cab. I was refused. I was told "can't you see we are busy here?" I was ignored. I was literally ignored by the entire staff while my brain was bleeding. You should all be ashamed. Shame on you!

Someone from registration approaches and very loudly starts stating my personal medical information in front of other patients. I inform her in this moment, she is violating HIPPA, she refuses. I state I was just there, and have been there for almost every day, for the last six months receiving treatment from trauma, as I was injured in an accident, in which they cared for me (see second impact syndrome). She refused. Shared my patient info with other patients. Doctor then approaches, after hours, to woman at a cot parked next to me, starts discussing my patient record with a stranger. I called him over, stating "hey you walking HIPPA violation, over here."

I was told I was probably dehydrated, and to watch the drug use.

I went home and passed out for almost 12 hours, took cab to Meriter upon waking, to ER, Explained what happened at UW and gross medical malpractice and negligence.

Immediately CT scanned, which UW REFUSED TO DO, KNOWING IT WAS SECOND IMPACT SYNDROME.

Subdural Heamtoma, taken upstairs to acute care neuro ward for neuro surgery consult.

So many laws violated here. Every ball was dropped. And here I am, sixth year in school, wanting to finish to work in anesthesiology,.

NO way would I ever work here or go here as a patient.

HOW can you NOT listen to a patient who you had seen EVERY DAY for six months who suffered getting CRUSHED and experienced TRAUMATIC BRAIN INJURY who kept begging you to do a CT scan?

You are incompetent. You are guilty of medical malpractice. You are guilty of two negligent, intentional HIPPA violations.

This is moving beyond this review. For anyone reading, action is being taken beyond this review, and this will remain here, and on other sites, until fines are levied and payments are made.

Harassing a pregnant girl who can t find work with medical bills that she can t afford. I thought they were supposed to help in these situations I guess not.

Amazing team of nurses, techs, and physicians made the ER bearable for my loved one. Thank you all!

Overall they're good at providing care. Plenty of campuses so it makes for quicker visits and easier parking. Each doctor is different. Most of my mother's doctors are really professional and helpful. The rest of the staff is courteous and helpful too.

Discharged my Mother with dementia on a Sunday with no plan in place to keep her safe.

I have been an in-patient in this hospital for 5 days now and I must say, boy am I ecstatic that this is not my primary health care provider. I have been treated as if I am beneath and less-than by a great number of the staff members that I've had to come in contact with. I've been spoken to in condescending tones and brushed off when I've asked questions pertaining to what's in store for me here. I've overheard nurses make assumptions about my lifestyle while they thought I was asleep. Very uncomfortable situation for me.
All in all, I am extremely disappointed in the way I am being treated here and I am sad for others who have and will have to endure this type of treatment because their insurance (or lack there of) places them in one of these beds. The judgement and high & mighty-ness of the staff members here is beyond me. Absolutely sickening. My faith in humanity is hanging on by a string of thread.

Pathetic excuse for any kind of hospital, let alone a teaching. Waited 6 months for a 15 minute appointment, which was utterly anti-climatic and I left with no answers and annoyed by the cold, clinical approach I was given. You expect an institution such as this to cut through the bureaucratic BS-it doesn't. In fact, it's worse.
I can't imagine how many people have lost their lives due to the lack of caring, lack of competency and/or lack of hope they left here with.
Absolutely, unequivocally, atrocious.

I always have a great experience with UW Health and all staff are caring and energetic. I feel like I'm in good care.

A waste of time and $. Absolutely nothing was even tested. I'll go to meriter from now on. Nurses were thorough and expressed concerns however the doctor spoke to me for maybe 2 mins and that was that. Worst experience ever out of any hospital I've ever been too, I even walked out in tears. Sick for 3months and getting worse and new symptoms but I'm no priority

Went to ER and I'm grateful for the treatment, but they put intern nurses at IV jobs who are terrible. I bled A LOT (on desk and on bed) when they put the IV in and out. I've never seen such amateur nurses in my life. The doctors also had me moving arm muscles and pulling stuff even after I told them the IV is poking around inside. Now I have bruisings on both arms and one of them even got bigger since the visit.

UPDATE:
I would give NEGATIVE score if I could. I submitted a request to release my radiology images in June. It took them three weeks to process. I ended up getting the lab result, not the images themselves and cost me $2.00. I called in just now for them to resend it, and the nurse asked for a written form I need to send to them. She asked for my email to send a blank form over, but 10 minutes have passed, no email.

My daughter receive a diagnosis of a very rare condition. Nurse Jim on the 4th floor is a God send. He was kind and assuring. Then the resident came in and he was kind, knowledgeable and reassuring! This place is wonderful! The doctor we get to work with is amazing and is an expert on her condition. I am so thankful for these experts that are helping my child. It is very comforting when the diagnosis was scary. Thank you for being so caring and thoughtful. The people here are wonderful!

This place is a maze! I ve never been to a medical facility and had such difficult finding the locations I need to go to.

I can't say enough about this hospital and how great they are I truly want to thank Dr hurtik(sorry if I spelt that wrong) this is my dad second surgery his first one being 17 years old by the same doctor he did such an amazing job. And the nurse on the f6 ward Jake was very kind and patient with my dad even when he became a little hard to deal with.

Was taken here for emergency treatment. Was in a car accident and impailed on a fence post and was transported here. They did save my arm and back but the way I was treated gave me worse ptsd then the accident itself. Snobby, snotty think they are better then everyone and judgmental staff avoid if you can. Hospital options in Madison are limited.

horrible, my boyfriend went in for back pain, he couldnt even walk, and they said there was nothing they can do for him, they basically kept him there for hours didnt do any major test, and told him he had to leave after charging up his bill..

Asked my primary for a referral for colonoscopy. They referred me to UW clinic. UW clinic never called me to make appt. Turns out, it takes UW 6-months to even call you back to schedule the appt.! I got in to a different hosp right away.

They saved my baby from a coma or possibly worse. Excellent care from the doctors, nurses, staff, etc. If your baby has an emergency you need to come here. Thank goodness they are here because Meriter has been terrible.

My husband has had numerous visits to the emergency room that ended with hospital admissions and treatment in the past two years. His life has been saved numerous times! Thanks to all the physicians and nurses who have been a part of his care in cardiology, urology, internal medicine, Carbone cancer center, intervention radiology, surgery, radiotherapy and anything else I have missed.

Hi wanna say Merry Christmas please tell central Wisconsin my first kidney stone was removed here July 3rd 1996 I lived at 210 Langdon St Madison Wisconsin

Don't ever go to the ER here, you'll only end up being pushed out into the hallway (happened once with me and once to my fiance). And hopefully you don't need anything from the endocrinolgy dept! Dr Pabich is rude and will make excuses why your test results might be inaccurate, plua I'm waiting 4 months a surgery consultation and another 4-8 weeks for surgery! Nothing like waiting 6 months for badly needed surgery! F this place!!

They will only validate parking for the primary visitor for the patient and only once a day.

On Dec 3, 1994 my sister was in a horrific auto accident that killed her 2 young children and almost killed her ...That day at the accident was a trauma nurse from this hospital on her way to work... Thanks to God ,her immediate care on the scene and the amazing nurses and doctors of your trauma unit my sister survived and is still with us today and mom to 4 kids...I wish with all my heart I could find that nurse and thank her

Went here when my dad had two seizers, it was descent food for a descent price.

4 hours to wait for a discharge is unacceptable. Please hire more pharmacy staff!!

The ED is the worst I've ever been in. The let critically ill patients go home only to come back again. To finally be admitted.

Went to the neurology department here yesterday. Very easy to find & parking made easy. I was a little concerned about paying for parking being I was there for a few hours, but I was pleasently surprised when the receptionist asked for my parking stub to verify it & when we left, parking was free. Awesome hospitality for a new patient & the doctor I saw made me feel like a person & not a paycheck. Highly Recommend!

I think this is an absolutely wonderful system and I really support teaching hospitals. HOWEVER if you have a choice in ER clinics for something "minor" like the flu or sprain or something, go to another ER. The UW ER is grossly understaffed in supervisors, meaning there is often only 1 supervising doc on, and everything has to pass through that 1 doc, regardless of how many residents they have working. Imagine an ER in a large city with only 1 doctor on staff...yeah. Expect to wait several hours to even be seen. Was in the ER the other day and there was a kid in so much pain he moaned and moaned for hours before being seen.

My husband had a 10:00 appointment on 5-3-17. An hr had passed and we were still waiting. Waited another 45 mins still no one came in to see my husband. I went out 2 the nurses station and told them that no one has been in to see my husband. They did not know that we were still waiting. They forgot about us. We waited for almost 2 hrs. That is terrible that you go see a Dr about your health and concerns and they forget about you. How does that happen?

This place is decent but it's alot of stuff they can work on..I'm currently a patient here in the burn unit and they make me take my medicine so late it be all at different times I be waking up crabby I be in the same dirty wrap for hours and this morning for my bath that ladu been so ruff on my 3rd degree burns by pealing it off all fast..my mask and the stables are rubbing arcoss my wounds ND it hurt they mess up on my ivy I gha to get it changed in the morning I got poke 4 times total I had two different people try when on the 3 try they could of ask someone else who career is about finding your vains if u can't do moven Cain's don't proceed they have me ring just to walk to my room door to grab my own drinks.....after my surgery and the days I be here I will bever come back only hear for burn care...they need to teach these college kids more beacuse behind close doors they slacking ND they can't work on.me if they anit on they stuff... Just Saying

MarQuis

My brother is staying there and pretty much on his death bed. If you would've asked me before today, i would've said they seemed nice and kept me in the know with my brother. Here's where it gets quite sad if you ask me. The nurse administrator (i think she was called) phoned me to find out about my other brother who is the poa i think it was. I was confused because im diabetic in end stage renal failure so i rambled a bit. Low sugar. I also suffer crippling anxiety.
I was actually afraid they were going to pull the plug on my brother. Again, wasnt thinking straight. We then were hanging up. I heard talking. Seems as if she decided to tell the other person in the room about my ramblings. About my messed up family and my sister the nurse with the covid virus. I have never been more apalled by the lack of professionalism in my entire life. I hope you never have to experience the hells we go through. There, took the high road. I do however hope you get everything you deserve in life.

Excellent patient care in a state of the art facility, food was excellent, staff were very friendly and always helpful. My wife had a procedure done there and everything went great, nurses and aid have fewer patients. Follow up team did a great job and would highly recommend

Worst parking ever. Gate help is very rude and unhelpful. Made worse by the fact that street parking does not exist on campus, everywhere requires a permit, and no clear indicators when a ramp will charge you or not.

I prefer the clinics over the hospital. Clinics are absolutely wonderful. Hospital is o.k. but I was nearly killed there a decade ago. By medical negligence. It really depends on who you get for doctors. Be careful when you are admitted here. You don't always get taken care of.

The kindest and smartest nurses I have ever had in 62 years

Hospital staff was very helpful, state of the art equipment and technology.

Depends on where you go to what clinic. All in all they do try and please. Like if you have a complaint, they will try to solve the problem. I have had very good experiences with the hospital. They are great!!

4 transplant there and many other thing best hospital on the plant!!

Had an upper endoscopy. Doctor seemed nice, but that could not be further from the truth! Arrogant negligent jerk. He messed up the scope and doesn't even have the decency to apologize. I went to patient relations and they are covering his butt. This whole experience caused me so much pain and trauma. NEVER TRUST DOCTOR PFAU!!

Its a hospital what's not to like.. Lolo you get better if yur sick

Well, it is a hospital... all and all they did a good job for me... I have been in a lot of the them..

So I just spent 12 hours in the ICU and they refused to validate my parking. They said only one person per patient can have validation. Seriously. Like I just spent the night in a chair in the ICU... I am so angry. These people just smiled at me and said I'm sorry. I can't believe it. I will make sure I go to St Mary's from now on. They validate all family there!

If you need anything special this is the best place to be !

please be very careful my dad went into this hospital for a hip surgery and long story short he died. Now seeing as I have educated myself more i have come to realize how much this hospital really failed my father. And how he would have still been alive had he not gone there. Please be careful and if something seems wrong don't just take the doctors or nurses word for it. Please educate yourself to make sure they are doing there job. I will never forgive myself for trusting them!

Great parking structure, easy to get to, super quality if professionalism

Horrible, I had neuro surgery here. I had ice taken away from me while using it. I consulted with my Dr. who said it was fine to use ice. I was using it per his instructions. They left me under medicated & in horrible pain. I never had my pain under control. A lady came in to tell me to use a TENS device for pain. I have one at home that I had used prior to surgery & it didn't help then. Now they want me to use it for surgery pain? I was suppose to stay for several days. The first night I heard loud pounding at 3 a.m. I had a headache from surgery & being under medicated for pain...it was too much. The next morning I figured I could get sleep. The pounding was still happening, as well as construction & the helicopter pad right out my window. I decided to ask what the noise was all night & was told they were doing construction on the Operating room below my room! I asked if they thought that pounding helped my recovery since I could not sleep? they nurse remarked that they "could not stop construction just because I'd had surgery". I asked to be released at that point. Not even 24 hrs. after my surgery. Someone came up before my release & gave me a $15 gift card to the gift shop for all the problems. LOL. It really paled in comparison to a nice quiet room where I could recover from the major surgery I had. I guess it was better than nothing.

I was sent to UW Hospital from Urgent Care on Nov 19th to get an ultrasound for what turned out to be a calf strain that they thought might be an achilles issue. I was told by the triage nurse at about 9:15pm that she was going to go tell the ultrasound folks to get ready. I was finally brought back at 11:45pm. At 12:15am, the resident doctor told me they don't do ultrasounds overnight. I cried. I asked for discharge papers. That was the only reason I had come and I was very clear with the front desk and the triage nurse. They convinced me they could clinically diagnose the issue. I talked to the resident doctor who said it was a calf strain, the attending doctor who said it was an achilles problem, and finally at around 1:30am I was seen by the orthotech who said it was probably a calf strain. I was discharged at 2am. More confused than ever. Since then, I've tried to work with patient relations two times to get the charges reversed. If they'd have been honest when I checked in that the ultrasounds aren't done overnight, I would have gone home and gotten a good night's sleep. I'm a single mom and had to get a friend to stay with my kids overnight. I had to get up early in the morning to get my kids to school and missed half a day of work trying to catch up on sleep. For what? For more confusion and a huge hospital bill. I would recommend never going to this hospital, unless you are truly dying and, in that case, good luck. They didn't seem to talk to each other or know what the other was doing at all. At one point, I was wheeled to the bathroom and abandoned, even when I used the intercom system, it took 5 minutes for someone to answer. Pretty bad situation for an emergency room.

All trust and confidence gone that I could possibly receive quality care at this hospital. Over a month has gone by since my initial referral to UW and it's been nothing but "Oh, we didn't get that fax".....TWICE!!!! and having to call my primary care physician so they can then call up to UW to try to find out the reason for the long delay in getting back to me. Then today, when I hadn't heard back from them ONCE AGAIN for over a week since my last contact, I called myself to talk to the Endro surgery department. I was told they could schedule me in 4 months. THAT is after already a month of supposedly un-received faxes and unreturned phone calls. NO THANK YOU UW. Your patient concern totally underwhelms me.

Excellent hospital. They have an amazing transplant clinic.

Nursing staff is in disarray. Very difficult to reach patients by phone.

Waiting times getting worst every year. Takes more than 45 mins to get called from the original appt, another 20 to 30 mins sitting in the room, 5 mins to see a RN, another 10 to 25
Min to wait for the actual specialist to
Come in and to only have a 15min consultation to be told to make another appt in 1
Month and another Groundhog Appt. Be prepared to be out all day for a 15 min consultation.

Amazing hospital! Amazing anesthesia dept!

One of the best in the world!

My mom needs surgery,but for some reason 8 days later no call back or anything being scheduled. Now they finally called and said well you can go a couple more years even though it's your heart! I'm getting very doubtful the professionalism is what it used to be.
Fast forward to March and she's finally getting surgery....#6th visit. We were on the schedule for 1 day and they changed it after our work schedules were ok'd and hotel was booked. Best advice keep your schedule open for a few days around the scheduled day. At least the hotel understands and said, " Don't worry this happens all the time." #sodonewiththisplace
UPDATE
My mom had a slight infection and had to check in with her Dr. here in IL for a test. The test was taken at 9:45 am....still infection. They sent the results via email by 10am. Now we live 2 hours south from UW. They waited 6 hours and 30 mins later after we were on the road to spend the night to cancel surgery. Now the hotel deadline was 3pm. So help me we get charged because of the negligence from the hospital to notify a patient within a reasonable time frame. This is unacceptable since the beginning of this ordeal. I have worked in the healthcare field for years and never thought I would ever hear it here, but yup beats the horrible hospital I worked at by far.
Another update
Her Dr called and spoke directly to me today and rescheduled for 2 weeks out ...not even 5 mins later my mom received a call for surgery next week. We still have no clue who or what date we are getting. Needless to say some calls and letters will be sent.

I would rate this hospital a 0 if I could. Wife had a surgery today at 7:30 and was done at 11:00. Talked with the doctor and he said maybe 2 hours in recovery and then into her room. Well I've been sitting here for 5 hours now and she still doesn't have a room. They have this pager they give you while waiting to give you updates. Got a text saying room is being cleaned and will be ready in an hour. That was 1.5 hours ago, asked at the desk when my wife's room will be ready and they said another 30-45 minutes. What a joke it will 6 hours after her surgery that I might finally get to see her. I will never come here again for anything. We also had to call the day before to ask when her surgery was because no one called us to let us know. We were told they start calling at around 1:00 the day before your surgery and we hadn't heard anything at 4:00 so we called on our own.

I called the ER to see if Plan B is covered by Badger Care Plus Family Planning Only and the guy on the phone told me I needed to go see my PCP. Umm. its emergency contraceptive for a reason. He said I could come and get checked in and they could take it from there but if i just needed medicine I should just go see my doctor. ??? You're a hospital, which provides medication. I don't need to see my doctor for a plan B

Wow! I am so surprised to see such negative reviews of UW Hospital and Clinics! I had my kidney transplant at UW in 2006, (from a live donor - my mom) and I have always felt that I had the VERY BEST of care. I don't know what kind of doctors were seen by the patients who gave negative reviews of the hospital, but it would be helpful if that kind of information was provided with their review. As for myself, I can only say that my experience with UW Madison during the last seven years has been terrific! The doctors and staff have always been very thorough and compassionate; I am so grateful that my transplant care continues to be outstanding!

Outstanding care and service. The staff is very helpful and friendly.

3 stars only because we were not informed when my dad was out of surgery, moved into icu, moved out of icu, how surgery went, or how he was doing.

Instead we were told by a nurse over the phone that there were "slight complications during surgery,leaving everyone worrying what happened.

Traveled the 2 and a half hours down to Madison to see him the day after surgery only to find out he had been moved into icu. And when we asked the nurse any question all we was a run around. And told his surgeon would call us in regards to dad's surgery. ( No such call was received).

Then they tell us they'll be moving dad up to the hospital here, but he needs to go back down to Madison 2 days later for followup.

All this after mom had surgery herself the day dad was admitted to UwoMadison. So she really was not up to traveling every day. ( That was not taken into consideration ).

The total lack of communication was deplorable. The fact that we were told nothing in regards to whether or not the surgeon removed all of dad's tumor, or what the So called complications were during surgery left the family feeling that the hospital simply didn't care to take the time to talk with us.

Every thing was fine. We have been there 4 or 5 times Loved it.

Very disturbing that security stopped a mom trying to get to her son in the ICU. They made her lift up her dress to get in. Wow does that sound like assult? They were male and commenting on her looks? Because a tall beautiful woman is threat?

Was just asked to remove this by the mom do to the fact that she is now scared for her son. Did security threaten her? Police? Anyone help her?

Sad and unprofessional place. My mom's husband was transferred here a couple of months ago for awhile. Doctors never agree with each other's diagnosis. Everyone wanted to wash their hands of helping him. Constantly got turfed to another doctor on next shift. Then his last visit was obvious that no one took care of him for a bed sore that was almost healed got re-irritated and reopened up. With yet another diagnosis of we think it is. I never would want to be a patient here. Sadly he just passed away after dealing with an illness that he should have recovered from.

They gave my older brother outstanding care a
couple yrs ago when he was there for major back surgery! ...and the staff was so nice, and kept us informed every step of the way.
They have a way of really putting you at ease right from the get-go. They were such a blessing!!