UW Health Reviews

I am so sick of this hospital. I have to bring my mom up here for her heart and today she was supposed to be dismissed. All of her other nurses were great but her nurse this morning had been horrible. My moms already dressed with iv out and for almost two hours we ve had to wait for the nurse. And of course she had to take her lunch break right now. We just want to go home.

This use to be rated one of the best hospitals in the states, but I don't see that anymore. Last April I was in the hospital for about one week and saw a doctor twice, once in my room and once in the hall. I've had 2 liver transplants, lost both kidneys and later had a kidney transplant. That's when this was a great hospital!! I feel the whole medical system is terrible anymore!! I don't blame doctors or nurses, but rather the insurance companies and pharmaceutical companies!! They're the ones with the control over all of us!

I have had kidney disease for some time. I just had a AAA operation at the end of May and in Sept was told that I needed to prepare for a kidney transplant. My wife was a match and offered a kidney to me. I was turned down by the #4 rated hospital in the country. My doctor suggested that I contact the University of Wisconsin Hospital in Madison. We met with the kidney transplant team and was approved. We were given an operation date in mid January.
We arrived the day before surgery and at the hotel and at the hotel restaurant we overheard a man talking about his heart transplant 9 DAYS ago. My wife and I introduced ourselves and yes he did confirm the amazing story. That's when I knew God was at the wheel.
The surgery started at 7:30 PM on my wife and 10:30 PM for me. I was out of surgery at 1:30 AM on Saturday morning. My wife was released the next day and I was released the following Tuesday.
ALL the employees I encountered loved their jobs. WOW what a hospital. I am telling everyone about the people I have met.
P.S. There are 3 doctors and 2 nurses in our family. By the way, the hospital that turned me down employed me in occupational medicine marketing years ago.
5 + stars.

Dr Baskaya and his team took the creature out of my head.

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*As for me I was at UW T.A.C. here in Madison for 2 days in December of 2016 with food poisoning n I'm very thankful for the entire staff especially my 1 nurse Megan Peterson. I have nominated her for the Daisy award and I pray she wins. She is a truly Amazing nurse with and outstanding heart n soul to really take the oath of the medical field to heart. I hope that many blessings come to all of the UW Hospitals and Clinics staff for many years to come.

*My Boyfriend Elijah was just in the hospital for almost 3 days having 2 seizures I witnessed the 1st and his mom witnessed the 2nd 1 in the E.D. not even 5 minutes after arriving. He was severely dehydrated and confused. He went through multiple labs. Blood, Urinary Analysis, and even a spinal tap to test the ( C.B.S. ) cerebral spinal fluid. Even though the Keppra med was deffinitely the wrong medication for him he had 99% of the serious side effects. when it wore off his memory was coming back slowly but now he is not even 72 hours out from being released on Friday night. The nurses and lab teams all did a very great job taking outstanding care of him. He gave his night nurses Liz, Andreya, Amber. UW hospital highland Ave nurses in sector F6/5 each a huge hug and apologized for being such an ass on the meds towards them, they told him that they where just doing their job. UW Hospitals Is and I hope continues to Remain #1 here in the glorious beautiful state of Wisconsin.
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One of the nicest and most comfortable health establishments I have been into.

Excellent surgeons, hospital care and staff. Going back for another surgery in 2 wks.

My visit at this hospital went very well! I was in and out in about an hour. This place is huge so make sure to show up early to your appointments because you'll have to find where you need to go, especially if it's your first time here.

I don't know about all of your low ratings for billing etc. All I can say is UW Hospital Cancer Clinic has saved my life with 3 bouts of cancer. 1971, 1974 and 1988. I trust them with my life obviously !

My brother has been an in patient at the hospital twice. Most of the people have been nice and supportive but I had a few problems this visit. My brother has severe heart failure and he also has a colon problem and needed a colonscopy. I asked a few questions of one of the heart failure nurses regarding a study from the Cleveland Clinic. The woman lost it and screamed, "Listen lady, your brother is have this prep and the colonscopy tomorrow. He signed off on it and it's being done".
Obviously I was appalled and furious. I told her she was unprofessional and I did not want to deal with her. This was surprising from a hospital with Magnet status for nurses. My other complaint was that no one knows anything or that is their standard answer. When you ask what time the procedure will be, they reply that they don't know. What doctor is doing the the procedure, they don't know. They do not offer to find out because I guess no one knows. A little disappointed in a hospital that I have thought very highly of.

Great Hospital and staff. I had a kidney Transplant one year ago. I stopped on the floor to say hello and everyone still remembers me and were very friendly to me and my family. Everyone throughout the hospital were very helpful. My stay and visits were great.

I was seen in the ER at UW Health for an accident in the summer of 2017. The only thing I can say almost a year later is that this hospital is a scam. Yes, I understand that there s protocol for certain situations but I felt like a lab animal when I got into the operating room. One doctor said, Put him down now as if I m some dog being euthanized. On top of that, UW Health charged me for every doctor that had seen me during my stay, which I was 100% unconscious for after a doctor put me down. I never signed any consent forms or agreements before they gave me treatment even though I was not in a life-threatening condition.

If you want subpar service, constant harassment from UW Health representatives, and aggressive threats to be put under collections by phone, UW Health is the place for you. This is the worst hospital I have been treated at (coming from a person in remission). It has been nearly a year later and new bills are still popping up on my account. It was $23,000 for one bill back in August, then another $10,000 in November for all the doctors that saw me, another $14,000 was billed in April, and now another $8000 in May for a catscan, all done in a four-hour visit to the ER. Must I mention the charges in that period are equivalent to full two years of undergraduate tuition at UW-Madison with room & board!!

As a college student, I wish I had been left to die than be treated at all. Within days, UW Hospital will start calling you and will keep calling you for months. These representatives are WORSE than telemarketers or robocalls trying to scam you. This place represents the absolute lowest of the American Healthcare system and will do anything to get every dime from you as possible. Not being able to afford the medical bills from the excessive service I never asked for haunt me at night. I don t know what I m going to do about the $50,000 from this stay hanging over my head.

DO NOT GO HERE!! YOU HAVE BEEN WARNED.

I had to come back the next day because they forgot to do a blood draw. I had already gone home the day before, but they wouldn't let me leave after the blood draw --I had to wait for the results, because just in case? It took 3 hours to have a blood sample taken and wait for the results.

The nurses were nice however the service was very slow. We sat here for hours before they did anything to help.

I had a heart transplant in April, they did an excellent job, I m doing well, the staff was so helpful and caring

We love this hospital. Except Vicky Ziegler was very unhelpful and rude.

We have used UW many times over the past five years and have received excellent treatment every time. Doctors and staff are best in Wisconsin in my opinion.Nobody loves going to a hospital, but if necessary, UW is the place to go.

Excellent place to work. They have great benefits and treat us very well. Leadership is great and very helpful. I am proud to be a employee of U.W. Hospitals.

They've saved lives where others couldn't or wouldn't. People in Madison don't understand why people travel so far to receive care here. Having lived in a city that could only attract docs that had been disciplined or graduated at the bottom of their classes, I get it.

This place is expensive. Sure, you might get better, or cured, or have successful surgery, but then you have to get in a car accident and win a settlement just to pay the last hospital bill. Endless cycle.

I think employee moral suffers from pay-inequity. Some employees are paid hundreds or thousands of dollars an hour -- some are paid dollars an hour.

Unfortunately, the patient suffers.

Notice the receptionist sign? The poor treatment begins there. Expect it to continue.

Terribly slow and unhelpful. We've been here almost 3 hours and have only seen one person who said what it "might" be and someone will be with you soon. An hour and a half ago. Just were told that the doctor got a phone call and they'll be right with you. We've watched people who came in after us leave. Don't come here. This use to be a great hospital but the last two times here have been down right awful.

They detained me illegally and i was criminally assaulted by Jerome ebert.and the hospital will do everything to cover it up. But social services is now investigating. All the uw clinics are dirty as well covering up for the boys club Male doctors who discriminate against the women who work there....and they lie better than pinocchio..what a disgrace..we need women doctors not pigs in A white coat

Wonderful nursing staff. Don't go here if you have complications from losing access to, say, one of your psych meds. They will take all your meds away just to see what happens.

Once again, a long ago scheduled appointment with the pulmonary dept gets messed up. This seems to happen every time with this hospital .....with the exception of oncology. (Oncology is great) Why bother making an appointment if they have no plans on keeping it. Just make people people wait in line for days until you decide you have time for them. We've had to wait over an hour past appointed times (more than once) and still they could tell us when we might see the Dr. Got to be a better way to conduct business.

Great......next day:
Have 8:00AM appointment. They call and ask us to be there by 7:45. No problem. We do that. It is now 9:09.....and still sitting in the waiting room. Unbelievable!

9:30......still sitting in waiting room

It really depends on which clinic you visit. But major problems with privacy, receptionists shouting out your insurance info for all to hear, not the best medical assts. Met some very good nurses.There is a terrible inclination for staff to condescend by calling x-rays "pictures" and anesthesia"sleepy medicine". I mean really? Also a lack of understanding of how germs are passed.

University of Wisconsin Hospitals and Clinics are information blocking extremists.

They refuse to allow me to access my electronic medical records, block every attempt to share data with other health care providers and won't allow me to even copy data from important tests.

I only recommend UW if you want your electronic medical records to be incarcerated in an impenetrable data silo behind an information blocking firewall.

DOCTOR PERFORMED SURGERY WITHOUT A MASK ON!!!! CUT OPEN LEG AND DIDNT EVEN WEAR A MASK, ONLY GLOVES... PLACE IS OUTDATED, NO ROOMS, LAZY CARE. You put your life into the hands of a hospital but they don't do anything to change. Parking is a joke, security officer was the biggest jerk iv ever met when my sister was on life support and he couldn't even spare time and when he did he didn't validate parking and lied to me that they don't do it. This place screams older than 100 years and advances in medical care isn't deployed in here. So sad that they don't care at all and want just your money. Sad world we live in....

Probably the best hospital in Madison. Everything seems streamlined and efficient. Bathrooms and hallways always very clean.

UW hospital's best features might not be the people but the facility. Even the parking is a breeze and usually quick.

Overall it is a great hospital, but it's better in many ways than most!

The urology department has Excellent care and fantastic people. I felt I was in the best hands with my treatment.

Wanna thank you for saving my life July 3td 1996 I had kidney stone 10 mil you used a experiment drug Hillary authorized to save me I'm alive today because that lady thank miss Clinton she help lots of us

This is the worst place to work for.....they dont care about their employees at all...not family oriented at all!

I was admitted after a snowboarding accident. I was in severe pain - level 10. I sat for 3 hours before getting anything for pain and was treated with skepticism the whole time because I m a suburban white kid on vivitrol. They took xrays on my ribs and said they were fine; however, I was then told there was something wrong with my gallbladder. I spent the night in ER even though I was admitted to hospital. Most painful night of my life and then they discontinued pain meds without ever telling me. Just because someone has a drug history does NOT mean they should not be treated with the same care as any other patient. The next day I was told I DID have a cracked rib. There are protocols to treat patients on vivitrol effectively for pain with Remifentanil; however, they were content to let me suffer the worst pain I ve ever endured. It s a shame that doctors are no longer putting patients first and following the Hippocratic oath. Instead they act out of fear of being too liberal with proper treatments and instead let the patients suffer unnecessarily - ignoring the obvious indications for treatment. Terrible place. Go to Meriter! And they don t communicate anything that is going on to you.

Thanks again for your understanding of what I am and yes I'm looking forward to meeting with you sometime soon to be clear and support your needs for caring about me and people who matter

My brother was sent here for surgery to get a pump put in for medicine distribution through the spine. Upon arrival (at a scheduled time), there was not a room ready. Mind you both of us are confined to wheelchairs, i have a neurological disorder and he has suffered an inoxic brain injury. Waiting for an hour and a half in an empty waiting room can be very uncomfortable. Before surgery they ignored his allergy to adhesives and used them anyway, resulting in 2 extra pokes from a needle. The surgery went great, he got out of it earlier than anticipated so we were told we were able to visit. When we got in this tiny room assigned to him, i had enough room to pull in with my chair, and no other room at all. They put his wheelchair in the bathroom and then told us the sound didnt work on the t.v. they fixed that, but when i tried to order his lunch the phone didn't work. So i went to get some water for him to drink and the sink had been leaking for a long amount of time, enough to make the wall fall away from the pipes with minor pressure under the sink. When his food came he was so hungry I could hear his stomach and see drool coming out of his mouth, but they told me he had to lay flat for 24 hours after the surgery to insure placement. So he had to eat laying down when he already had issues swallowing as it is. He had to drink laying down when aspirating fluids was what made him brain dead in the first place. So we listened and fed him anyway. He was awake all night trying to move and belching and moaning, so we told them his belly was upset, and they gave him tylenol! For a belly ache, out of all of the medicines for stomach aches and reflux. In the morning after 4 bites of his breakfast (still laying down) he projectile vomited everything up from the night before and the morning. So i hit the call button and told a nurse we needed someone NOW, and we waited 5 minutes until i finally had to personally go find someone to help so he wouldnt sit in his puke any longer. We then requested to leave and they arranged a ride but had no lift to transfer him with. When they got a lift finally, the battery was dead. On the way out, his catheter bag, had a tear in it from them trying to lift and transfer him. Never going here again. Unless im legit bleeding out.

The care provided by the doctors is high quality. I often feel confident with my care.

But the billing is a disaster! I try to avoid UW Health, the hospital and their health systems. The billing is not accurate. Be sure to SAVE YOUR RECEIPTS AND STATEMENTS. They make mistakes. And it takes hours on the phone, and months of statements before it is corrected. I wish I could blame the billing mess on insurance, but its not. Its the UW Health.

For example, one recent visit, I received statement, and it didn't match the insurance EOB. I called both insurance and UW. Insurance clarified and explained what was paid and why. UW billing couldn't follow their own statements and were confused why I had been billed and what. I just decided to ignore. 4 months and 4 statements later - somehow miraculously, it was corrected. I called insurance to check, and they correctly explained that the insurance company had done nothing besides the initial payment. I call UW health billing to inquire why its now fixed after 4 months? Again, they were unable to understand and explain their own billing systems, and they found a "line item correction" on my statement.

I'm thankful it was corrected in this instance. But this is not a one-time occurrence. Over past 5 years, I've had to "battle" with UW Health on their billing mistakes over and over. My advice - BEWARE. Check your statements very carefully. UW Health billing makes mistakes all the time. And I'm tired of having to spend hours of my time calling them, back and forth with letters and documentation, to correct their mistakes. I shouldn't have to do this. I expect better!

I was on too much Percocet to remember my two nurses names, but they were super awesome and I hope they see this. Thank you so much, especially for finding my rod to take home lol.

Very helpful and friendly. Don't need to say much more !

Amazing staff and great care. You re in good hands!

Usually an an SSM person, but the EMTs thought that I would be better here. I'm glad to say I think they were right in this case.

Voice mail message: "Important" is not pronounced "imporTant" (but "impor'ant" the "t" is nearly silent. I was corrected 30 yrs ago and pass the correction along ever chance I get. It is imporTant to me do do so. :-)

I wouldn t use the UW hospitals or Clinics for anything, their doctors come and go quickly... if you find a doctor that you like there is very good chance they won t be there long not like other Doctors you plan on seeing year after year! I now travel 40 minutes to Doctors at Pro Health in Oconomowoc.

The best person to person experience from loving, caring people. A world class medical center.

The surgeon and pre-OP personnel were outstanding. Once admitted and on the floor, worst experience of my life. Took 1.5 hrs for a nurse to replace my IV, had to beg to get pain medication and it wasn't on time. The great AM nurse said the night nurse charted meds were given every 3 hrs, yet it was up to 5 hours before I got anything, demanded to be discharged versus staying another night.

Nice place... But try to find a non diet drink there... They have every type of coffee but you can't find a Pepsi anywhere. It's a bit ridiculous.

I had to come here as a trauma patient. The doctor's, nurses, nurse practitioners and the ER staff was phenomenal. They made me feel like I am in a hotel even though I had 4 broken ribs. Thank you for everyone else who took care of me!

great doctors great nurses they take very good care of you they make sure you are comfortable if you are in pain they will help you with that discomfort. They are all very nice people the place is amazing and so are the doctors and nurses and the students that go there to learn I've never had a bad experience. And they always have plenty of warm blankets in case you're cold. He just have to ask for one.