UT Southwestern Medical Center at Dallas Review

I was going in for alopecia treatment. I bought dcp to start dcp treatments. The day I went in for treatment, the doctor told me that she found something else I could do instead of coming to them every few weeks. She wrote the script for me and told me I wouldn t be charged for this visit. Ever since then they have been hounding me for the money. I called the number they told me to call in order to dispute the charge. The lady was very mean to me about the situation. I hung up crying! The doctor clearly didn t mean what she said about no charge, so now I m paying for a doctors visit that was 5 minutes long and I have medication sitting in their fridge that I will never use. I will not be going back to UT Southwestern!

Long wait I've been here for 4 hrs and still in the waiting room

I love the UT Southwestern My Chart. With so many of my providers now at UTSW My Chart makes it a breeze to keep up with appointments, communication, prescription refills and virtually anything health related.

Meh... I m a new patient from another state. My first MS clinic has set the bar extremely high. My referral to UT took four times of faxing and mailing until someone called me to setup a first time visit. The customer service team never seems coordinated, attentive and can t seem to spell or listen. I haven t even had my first appointment yet and already headache and run around. Get it together. Your dealing in the business of life. Your standards need to be higher

I had the most horrible experience with my ER visit at UT Southwester University. When I first arrived i was in severe pain, and told them, then I told them I only wanted a female dr. and they said ok well, i saw a woman but found out later the only doctor in the er was a man, so I assume she was a nurse, and said the man that came in to help her was her assist. as they continued they said I needed a blood transfussion, that normal (After we left looked it up and our bodies hold 7 not 12)
12 pints in our body and I only had 6, so they admitted me and put me in
in a room and gave me 1pint of blood, and nothing for pain and nothing but water without ice that I found out that they also wanted to do a colon scope and get the bioposy of what they called a mass and i wasn't supposed to have any food or even jello if it was red , and then my sister arrived. She brought me ice water, and jello( which was red) which the nurse she asked if I could have it said of course so i ate the jello within 5 minutes the doctor who reminded me of doogie howser because he was way younger than my youngest son, came into the room and said that when the ER did the Cat Scan they found a Mass, and he thought I should've had the colon scope test but since I had just finished 2 cherry jello's he didn't think that was going to work now so I should at least talk to the Gastro doctor,, and my sister started questioning why I only got 1 pint of blood when I was at a 6 and they said normal was 12 and the nurse mumbled well 1 could do some good as opposed to none, and left the room as she said that. Then I thought I will just talk to the Gastro doctor, and when he got in my room, he spoke maybe 2 sentences, before a korean that I had seen in the ER room the night before came in and took over saying that they worked as a team, although that doctor that first came in never said another word, the korean man in scrubs was about 27 or 28 and was aggressive in my opinion, and he said we just want to look at the mass which was on my rectum, and I believed to be just a hemmoroid, so I hesitantly let them see and the korean doctor went ahead and spead it apart and caused it to start bleeding again. I screamed at him and he stepped back,
Then after i quit crying he told me that in his medical opinion the mass
was cancerous, and more than likely i would end up having to have
a colostomy bag! I said all that with a cat scan and a blood transfussion of 1 pint, are you serious, and I asked for my discharge papers, and my
iv to be taken out, and that was the most humiliating and devastating
and painful and horrible hospital i have ever been too, Do Not go to this hospital is my review no matter what. They are misdiagnosing, and
they lied to me on several occasions and through it all they never gave me anything for pain until right before I left they gave me a tylenol 3.
PLEASE BE AWARE.I WOULD NOT GIVE THEM ANY STARS IF I COULD'VE LEFT A REVIEW WITHOUT ONE

Great staff! Quality care! Love my Neuro Ophthalmologist, Dr. Michael W. Smith! Highly recommended!

Horrible ER department. My husband was turned away on 6/30, stating he was not critical enough. They were scared of him and wheeled him out and left him. I insisted the MD do a CT scan and he felt he did not require one. I took him to a 2nd ER and that ER transported him by ambulance and admitted him to a different hospital. If I would have listened to UT, I would not have my husband and my husband is still in the hospital. I even called and spoke with Kelli, the discharge nurse and asked why Carl A. Piel Jr., DO did not order the CT and she said his presentation did not render it. I asked what is your hospitals protocol? How does the patient need to present and she could not answer me.

We came here for the delivery of our little one. Quality of care is worse and there is little care for patients and newborn. Staff go through a checklist of items to make sure they cover it. We kept asking for lactation consultants for 2 days without much luck. A consultant came by a few hours before we were about to move out.
Also, we were told to vacate earlier than the allotted 48 hrs, so hospital could plan for staff in next shift!!
Nurse staff and doctors are rude and care little.

Today 12/8 I went in to get a check up, since I had gotten into a accident at 8am. The nurse Kourtney NR Work I g with doctor Lydia was rude! She showed no emotion or cared about what happened. When it came to being discharged. She slammed the clip board and the pen, rather than handing it to me to sign. Her attitude was very unprofessional and made me feel uncomfortable. If she's not a peoples person, she shouldn't be working with people...

I had my twins boys here, all the nurses, and my doctor. "Dr. Hoffman" where wonderful. I never wanted to leave ! Cried when I had too though. 1 nurse I'll never forget ms Linda was even gracious enough to call and check on us after we left the hospital ! Love

As far as my 85 year old daddy's patient care goes, the staff that took care of him gets 5 stars. Thank you for your patience and concerns about about my dad's health.

I am only giving two stars because I liked the doctor I met with. However, I do not plan to go forward with my surgery here. The lack of communication among staff and the lack of communication with patients is completely unacceptable. Every step of the way to getting my surgery scheduled to trying to get a note for work was impossible. I had to drive an hour over there each time I needed to talk to them because their messages they sent never amounted to anything. I decided to cancel my surgery and the pre op appointment was never cancelled and neither was my surgery, even though I talked to two different people about it. Then, I get a call from my insurer that I was admitted and discharged the same day on my surgery date even though I cancelled and never even went there!!! How does one get admitted when they weren t even present?? I am so glad I never went forward with that surgery. Communication is essential to safe patient care and I have no confidence whatsoever that I would have been safe in their care. Will be finding another place to have my surgery.

Horrible hospital and doctors. Nurses were nice but I wouldn't come back here if I was dying.

I had the most disappointing experience with UT Southwestern Ophthalmology and Dr. Thorne. This is going to be long, but the lack of care made me feel like this needs to be shared.

I went in for an updated contact / glasses prescription - easy appointment in theory. When I received the prescription and went to fill it, I was told by 1-800 CONTACTS that the numbers written down weren t even numbers that existed in the contact world. Also, everything should have been positive in my prescription was accidentally written down as a negative.

I called numerous times to try and get this fixed. I left a ton of messages and it took so much effort to get someone on the phone to fix this issue. They sent in, what they claimed to be, the prescription they meant to write down to 1-800 CONTACTS. I received the new box of contacts and I couldn t see anything out of them.

I called (numerous times) again to update them that the prescription was still wrong in some way. They claimed, after looking at the prescription again, they could see what was wrong and could send in ANOTHER prescription to 1800 CONTACTS to try. I declined and said I wanted a sample pair from them and didn t want to pay for another box of contacts that would be the wrong prescription. They agreed to this and said they would follow up.

They never did I never received a sample contact or even a phone call. I went home to CO for winter break and saw the Dr. I used to go to when I was living there. He did a whole new evaluation on me and found that the prescription given to me had a power of 2.5 too high. He said it was incredibly wrong and doesn t understand how anyone would give me a prescription that high. To me, 2.5 off in the world of contacts was not within the margin of error and completely unacceptable.

I called the office to request a refund for my services that they provided. I paid $225 for my visit and lost all of the money I spent at 1800 CONTACTS on incorrect lenses. After talking to them they said they totally agreed that this was unacceptable service, but that they would have to look into refunding me the money. They said they could potentially refund me the $37 for the cost of the prescription, but that the rest was considered exam fees. I explained that the office required the exam to get the prescription (I couldn t have cared less about the eye imaging and all that) so, I felt that I was owed that money as well because I paid all of it solely to get a contact prescription.

Bri Otto, the UT Southwestern office manager, said she would be contacting me concerning my refund and following up. This was almost 2 weeks ago. I have called back and left messages, but no contact has been made with me.

I fully expect them to keep my money and move on since no one seems interested in fixing the issues they caused. I cannot warn people enough to NOT GO HERE. They are totally disorganized and not a reliable doctor s office. You will lose money using these people. Even though the name sounds prestigious, this office is not run in a professional manner. Go somewhere else.

My daughter has Down syndrome and we had an appointment in December 2019 set up w/ the UT Southwestern Cardiology department. It was rescheduled to January 2020. She also had an appointment set up w/ Scottish Rite that we switched since we live over a 6 hour drive away. UT Southwestern called & rescheduled again for February 2020. We rescheduled the Scottish Rite appointment again because of UT Southwestern. We got a call last week less than a week before our scheduled appointment from UT Southwestern to reschedule again! The new date would be in April 2020. Mind you we have travel, hotel and etc already booked for our appointment. I asked to speak to the office manager to see if another dr could see my daughter. I was told each time the office manger would return my call on 1-28-2020 the day I received the call to reschedule for a third time and on 1-29-2020. No one ever returned my call both days. So now we are leaving in two days for my daughter s appointment at Scottish Rite that I refused to reschedule again because of UT Southwestern continuously rescheduling our appointment and we still haven t received a call from UT Southwestern. My daughter has had multiple appointments & surgeries over 20yrs in Dallas. This is the first time I ve ever had a dr s office reschedule an appointment. Let alone three appointments. This dr s office is the most inconsiderate, incompetent and untrustworthy offices I have ever dealt with. I wouldn t recommend them to anyone.

Avoid this hospital like the plague. Went there to see a lung transplant doctor after moving to Dallas. Was hospitalized by the dermatology clinic due to them injecting me with an infection and they admitted fault. They refuse to help me out any way financially, even though I am unemployed. After three days of being in the hospital they still couldn't get my meds correct. They had my charts so screwed up they thought I had 3 lung transplants but I've only had one. Even had a nurse tell me that I look much better than the patients she's seen them transplant, thank god I was transplanted by Dr. Vincent Valentine at UTMB in Galveston. Stay as far away from UT southwestern as possible!

Over charging for unnecessary services! Huge money that should NEVER have gone on my bill only because I have insurance. I will never go back!!! Unfair billing practices!!!

My daughter and I spent 9 hours in the ER recently. If you expect to see a doctor DON'T GO HERE! We never once saw a doctor, had no privacy, and never saw a room. We were placed in a room temporarily while waiting to be seated in the hallway while someone drew blood. After many tests were taken, we were then seated in a hallway with so-called "curtains" separating us from the rest of the patients. You were allowed to speak with a nurse practitioner at this point, never a real doctor! No privacy whatsoever. Everyone heard everyone else's discussion with the nurse practitioner and all about their issues. DON'T GO HERE! How they are rated #1 I have no idea. However, the staff were very amazing and efficient.

This is the most amazing place to be taken care of! From the Doctor's to the Nurse's to the Aide's and everyone who works here, the caring and professionalism is wonderful!! Thanks to my cardiologist Michael Luna, Dr Pirolli & Dr Garza: the best Doctors in the world! They truly care and treat you so good, it makes you feel so comfortable! I would recommend them to everyone!!

I am so thankful for the caring team of Cardiac doctors at UT Southwestern Medical Center. Dr.Alpesh Amin is wonderful. His bedside manner and impeccable medical knowledge is such a comfort. This hospital and staff are the best.

I had to go thete for brain surgery i My doctor Hunt Brajur saved my.life. he removed a cyst and had to insert a shuny.

This is the slowest place on earth.. Don't make any other plans if u gotta go here. You're going to be there ALL DAY!

I booked an appointment at UT Southwestern Cardiology a week in advance, wanting to check my heart and lungs (after recovering from Covid-19) before I participate in collegiate sports again. I told them I previously had Covid and was coming due to the residual symptoms that have occurred even weeks after recovering. I took the first appointment they had for the following week.
The week passes and on the day before my appointment, they inform me that I actually need a negative test result or they will cancel my appointment. Had they told me this a week earlier, I would have scheduled a test days in advance (even though I do not believe it to be necessary). I tested positive for Covid-19 exactly one month ago and according to the CDC, should not be tested again yet as it may come back as a false positive. Every other healthcare professional I have contacted has agreed with this statement.
Not only is this rule about a negative test against CDC regulations, but there was extremely poor communication in letting me know so that I could follow this protocol in time. I even offered to get a rapid test before the appointment the following day (which is a large time and out of pocket cost for no reason), but they still stated this was simply not good enough and cancelled my appointment.
As a non-native Texan, I am extremely disappointed that this is one of the leading medical facilities in the entire Dallas area. I truly expected more professionalism, common sense, and logical thinking to be applied to the situation at hand. Now, I unfortunately will have to go back to my high intensity sport being unsure of the condition of my heart and lungs.

The intake and referral process is an absolute shame. After multiple fax attempts from my PCP, I was told they are several weeks behind in handling the faxes received. I should call my PCP and find out the time and date the fax was sent, and the number of pages faxed, so they could search their database. I did so then waited several weeks, and still no call. I called back to follow up. They received my referral but I was told I couldn't schedule with the Doctor I was requesting because my PCP didn't write the Doctor's name on the referral sheet. So back to square one. I drove to my PCP to see what was written on the referral- Yep, clear as day Dr. Asra Kermani. I work in healthcare and this customer service is disheartening. Based on my experience with UT Southwestern, save your time and energy and avoid this headache or know what to expect.

Complete care and concern for my medical issues with a professional atmosphere from start to finish.

This medical center takes pride in what they do and strive to be the best.

HOSPITAL IS EXCELLENT. FOOD IS HORRIBLE. AND EXPENSIVE. HUSBAND WAS THERE 2-3 YEARS AGO AND FOOD WAS VERY GOOD.

If you are diagnosed with cancer here, GET A SECOND OPINION ELSEWHERE!!!!!!!!! I repeat... GET A SECOND OPINION ELSEWHERE!!!!!!!!!

UTSW has a very high reputation as being a good medical facility, and it still is on most cases. But as I later learned, I am not textbook. However, in recent months my opinion of them has significantly dropped a few thousand notches. I stopped going completely and will never go back. The doctors here need to get off their high horse and go back to the fundamentals of medicine. STAT.

I came here in May 2018 with the diagnosis of having an acoustic neuroma in my left ear. My diagnosis has been BOTCHED severely! At my initial appointments, I was just told it could be this or that, and my doctor never really seemed willing to talk with me. The doctor was only in there for like 10 minutes. Of all things, MY REFLEXES were abnormal and my initial MRI report, done elsewhere, made them decide to check into things further. That's when things went down hill FAST.

I did a spinal MRI there at UTSW, and it was discovered that I had what looked like a Grade 2 or 3 Spinal Astrocytoma, which is extremely rare. My doctors admitted that they have only seen like a small handful of them ever, and one doctor even stated one girl was a lot sicker than me! I had only the ONE MRI DONE and I was told I WAS DYING!!!!!!!!!!

The radiation therapist told me and my family that one of these days I will be lying in bed and won't be able to get up at all. I should be in a wheelchair. (On a side note, they all were thinking that.) He highly suggested that I need to start general radiation soon for 5 minutes daily for 5 weeks straight.
The spinal surgeon just sucked. At his appointment, I commented to his fellow that I didn't want to be there. The fellow's response was something like "you don't have to be here. Nothing is stopping you from leaving." I should have!
The expert on gliomas sent my images on to colleagues to see if they too thought it was that while we were in the room waiting on him to come in, and to them all, it was. I stated to him "I feel like everyone is making a big deal out of nothing." His response was Why do you say that? I FEEL FINE!!!! There were 3 underlings in the appointment with us as well.

At some point in one of my appointments, WE (being me and my family) WERE TOLD I HAD 2 MONTHS TO 1 YEAR TO LIVE!!!!!!!

The last doctor told me just to come back for another follow up in October... It was only July at this time.

So I end up at MD Anderson Cancer Center down in Houston, TX in August 2018. On my first day there, I saw 3 doctors and all 3 doctors told me I DON"T HAVE CANCER!!!!! And they all looked at the same images that UTSW took.

MD Anderson took blood, did a spinal tap, repeated all of my MRIs, did a CT scan, got special approval from the hospital board to do a CT Myelogram on me, and all of my test results came back normal.
They even presented my case in their tumor board, and out of 100+ doctors in that room, NOT ONE OF THEM SAID I HAD A TUMOR.

It is now May 2019, 1 year after the fiasco started, and MDA still believes WHAT I HAVE IS CONGENITAL! I LOVE IT THERE! They actually take time to listen to me and let me be the patient with concerns.

UTSW needs to LISTEN to their patients more AND DO SOME BLOODWORK TO CONFIRM A TERMINAL ILLNESS BEFORE TELLING THE PATIENT AND FAMILY YOU"RE ON LIMITED TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My ear doctor there even called me at the start of this year (2019) himself. In the conversation, he said he presented my case regarding the acoustic neuroma to their skull base conference. It was decided that it could be one, but on a side note they all said, regarding my spine, it could be a SMALL SPINAL ASTROCYTOMA. A small one that they all said was large at first! HAHA!!!! He asked if I wanted to see a neurologist there. My file shows my doctors notes from MDA, and I DO NOT HAVE CANCER!!!!!!!!!!!!! So NO!

The doctors do seem to care. However, I do not trust them. It is sad, really sad that that's how they approach PEOPLE.

To me it's great the people they are nice a sweet. As far as nurses and some docs.

Came into emergency room @ 9:30/10 June 28 .My mother was dizzy and unstable and complaining of pain. A nurse assist her to the restroom. The nurse left her there. Apparently her name was called while she was stuck in the restroom,& the nurse never notified the clerk's. I was outside showing a family member in. I then noticed the emergency room was emptying out and she hadn't been seen or called. I was then told that she was put all the way out of the system like she had left without treatment. It is now 3:00 am we are still waiting to be seen and she is extremely ILL. Smh. The health care system only cares about dollars no sense.!!!

Dr. Hennes and Bijal, her RN, always are prompt and have my best interests at heart.

Hello
we have been to your Children Plano Medical Center Hospital for my son Urine Problem, However the bills are too much & still continue to coming. Final treatment was done is nothing as my kid health is good. However charges are sky rocketing..
a) Got Bill from Children Medical Center, UT South West, Pediatric team as around 4K USD + (If you compare outside total bill would have been around 320USD only. Their charges are 12 times more than any other hospital) from my out of pocket and refer to another doctor.
b) with the bad experience in a), I have made 20+ follow ups to know estimate for next visit in ChildrenPlano before confirm appointment. Estimated amount being told as 300 USD. In reality I got bill as 620USD. When I called Billing Dept, it was told that Hospital bill is different and doctor bill is different. How come a person will know there we will get two different bills and we need to call Hospital and doctor separately to get estimate. Children Plano hospital states its not in our hand, UT SouthWest states estimate was told by children hospital. Both are just playing a game with patients.

Seems all they wanted to be a multi billionaire in a day..

Lesson Learned: When you seek estimate, please do ask how many bills you will get, from which are all internal departments you will get etc to avoid gaming with this people.

Tried to call for an appointment. Was informed that due to a "transition" the department I was trying to get an appointment with wasn't accepting new patients and also I would need a referral from my current doctor to even be considered. So I need to go to the terrible doctor I have now, tell her I don't like her and would she please write me a referral to go to the neurological specialists which won't matter because they're not taking patients anyway?

Why get into medicine if you're not interested in helping people?

**EDITED TO ADD** Just tried their Richardson clinic and the AMAZING person there gave me the direct number for the specialist I needed. Calling for an appointment now. I understand that you can't judge a company based on their switchboard operator but this one was particularly terrible considering its a hospital switchboard and I was basically told "no."

Bring your camera and take photo's of Herons nesting in the spring. Here on 9/6/16 to see adult & this year's hatch.

Top notch medical care. The staff is very caring. You just can't do better.

This facility has an excellent staff from my admission thru release. The 6th floor, surgery, icu, ent, and back to 6th floor. All staff attention and treatment was excellent. My heartiest thanks and appreciation for entire staff

Called to see about getting an appointment to see a neurologist not even any specific one. First available appointment is 8 months from now.

EIGHT MONTHS!!!!!

In what way is this considered patient care? I am sure they have some fine doctors but something has gone terribly wrong with UT Southwestern if it takes 8 months to get a foot in the door.

Aside from that, they wouldn't even schedule an appointment without a referral even though I have PPO insurance.

Don t ever ever ever have bloodwork from your doctor done at their labs. My dermatologist (who offices at UTSW) ordered routine blood work at the hospitals lab and I got a bill for over $1300 for a hospital visit. Just don t ever get hurt like they have hurt me. Beware of this practice.

If I could give less I would !!! Everytime I contact this hospital the people over the phone are so rude!!! I was charged for a procedure that was nvr done at the same time as another, and they just brush it off like it's nothing..and have yet to take it off bill.

The nurses in Zale lipski are clueless and rude. They barely speak English and don t follow instructions. It s like they don t read the patients chart or communicate with each other. We tell them the same stuff over and over. Plus they are loud and careless. Would not recommend ever again.

UT Southwestern took the time to explain in detail my medical diagnosis and my course of care, not just once but each change of shift. The nurses, doctors and support staff diaplayed excellent bedside manner and incredible customer service. It will forever be the hospital that my family and I go to!

If I could rate a 0 star I would The liver team is a big joke they do not care about the peantent all they care about is the liver. If you have a liver transplant and you get sick they do not care about any thing about you if your liver is doing good, but they pretend to be your friend and they pretend to give a care about you but they do not especially nurse Deleatha Foster. She just proved it to day. I am throwing up every thing and she asked if I kept my meds down, and I told her "Yes I did only because I swallowed my throw up not once, not twice, but three times" and she said "GREAT. Your liver looks fine So there is nothing we can do. THEY SUCK!!! Have your transplant hear but do not go to the ER or call the coordenator about any thing but your liver!!! Because they will tell you that liver is doing great and thats all they think about!!! They do not care if you think your life is gone or your sick they do not evencare how you get your meds down they just want you to keep it down no matter what it takes for you to get it down as long as you keep it down!!!! They are the worse doctors ever!!! I am verry disapointed!!!!

I've been here twice to the ER and both times it took them between 4-6 hours to get me in for a CT scan. Then took another couple of hours just to treat me. Unbelievable! They weren't busy and they take their time. Not to mention my insurance is pretty good and still paid a lot for their slow service.

The quality of care at this institution deteriorated a lot the last two years. The only thing that matters here is volume of patients and not medicine. They treat you as a pack of meat.

I am so disappointed on this hospital. I took my sick girlfriend there thinking that she was going to be treated by an actual Doctor and a PA was the one that saw her. She was not seen by a Dease specialist after we told them how unhappy she was with her primary doctor in Krum and her OBGYN. We drove all the way from Denton, Tx for nothing. Just to be told to change OBGYN doctors and to go see a dermatologist. So waste of our time and money. The patients name was Gwendolyn Armor. She was seen by PA Belinda -

Back in 2007/08 I had a work related accident and my employer referred me to Dr. Ann Golden, after a couple of visits, Dr. Golden did carpal tunnel release surgery on my left hand and after a few more visits she stated to me that "I was only seeking monetary compensation from my employer" and she wouldn't see me anymore! Only to refer me to Dr. William K Naguszewski, Dr. Naguszewski did a great job and treated me with professionalism and respect as a human being!! well 10 years later, I stll feel pain in my left wrist and hand! And it will be this way for the rest of my life!, so no Dr. Golden it wasn't about money!, and no I was not faking and seeking monetary compensation!!! I guess she forgot that she was a Dr. And not a lawyer!, shame on those doctors who reprent insurance companies and employers instead of treating their patients with dignity!!!!

I spent about 2 weeks in the hospital. 3 days at MCA in Arlington. I had a horrible experience there, but my mom works for the UT southwestern team (only reason I went to MCA was because I was rushed to ER and it was 5 minutes from my home vs the 40 to UT). I will never use any other hospital than UT I have been sick for years and even though I never got a specific diagnosis in hospital they did anything and everything to make sure I was able to go home and be comfortable. It s been about 2-3 weeks since I have left their care and I have not felt this good or eaten on a normal schedule for about 6 years or more. Over time my symptoms very slowly but surely got worse and I didn t even notice they were bad till I ended up in a hospital bed at 19 years old. The staff was phenomenal. I only had one nurse who wasn t very friendly with bedside manner but even then she did her job right and she did her job well! And a special shout out Dr. Maeghan Gibson. She was a hospitalist and my primary doc while I was in the hospital. She s young and peppy and really is the type of person who makes you feel comfortable talking about anything. She did everything she could to help me out even when I left the hospital I called because of some harsh side effects and usually you expect to be on the phone with a nurse, but she called me back. And the same with my GI doc through UT. I have been extremely impressed with the service and hospitality at this hospital and even with just the care that 99% of the staff gives. I had lost hope with my quality of life after I didn t sleep for a month and basically didn t eat for a month because my pain was so extreme. These people got me back on my feet. Gave me hope. And most importantly they put me first. I am feeling wonderful and I m being very proactive with my recovery. The whole UT system deserves a gold star. Like I said. I will never go anywhere else!

The Dermatolgy Department sucks. I saw a student who did nothing for me. There billing sucks as well they sent me to collections which they did not include my payments I made to the collection aganecy they only sent me out a bill twice. Stay away

I have been a patient here on a number of occasion... The er depending g on who you get are a nightmare.. There bed side manor is awful.... Tonight I came in extremely dehydrated and fainting.. They worked fast to get me in a room etc.. But they wouldn't address my pain concern.. Treated me unfaiy, as if I am an addict.. I have 3 health issues.. IC wich is like a permanent bladder infection. Chronic IBS, and colitis... Thses people treat me like I am an addict.. It's so disheartening. When I have to come to a hospital, and be judged by people that I need there help.. I don't enjoy being stuck over and over for a blood draw and an IV! Not fun AT ALL...when will it stop? It's very unprofessional.. What happen to these doctor's compassion??

I've been trying to get my surgery scheduled for a YEAR now. Only the front ladies, the surgeon, and the insurance guy have bothered to be nice; the rest have been horrible. They disregard important information about eating disorders and instead berate the patient. They told me that my insurance needed 6 months of doctor supervision, when it only needed three (at here we are at almost 12 months, still without surgery!) They insult and demean people and expect thousands of dollars in return. I wish I could go to a different hospital, but I'm stuck with these assholes.

So far so good the nurse we have is,very sweet on 5th floor. Nurse Temic

Today, this place cares less about medicine, acting more like a hedge fund entity.
I have been a patient here for a very long time. I directly witnessed how the quality of care deteriorated in the last two years at the expense of volume.The institution only cares about the number of patients and expensive procedures. You feel like a meat pack here. It is impossible to communicate with the staff, impossible to get an appointment in a reasonable time frame and difficult to correct repeat billing mistakes. The staff is arrogant, lacking interest and training and probably it is overloaded as well. Sadly, the doctors care about numbers, too. Empathy and attention to patient's specific needs are lost in a race for the dollar. Drug reps get inside with ease and arrogance, acting like they own the place, as we have recently witnessed. I wish it would be that easy for the patients themselves to get in and spend more than five min. with the doctor. Depressing and frustrating at the same time. Will have to go elsewhere.

BE AWARE THEY ARE Thieves My son was born and the doctor insisted to keep him for 2 days .because his Jaundice At 14.2 And he was fine and healthy. But 2 days later he let him go when his jaundice at 14.1 To find out after I paid in full , now they bill me 7,700 . So I called and I was told it's because the 2 days they kept him there . the Indian kids doctor , he has no knowledge about kids . And he kept saying he need to stay but even the nurse was wondering why . So that's like a five star hotel they will try to rip you off . If you paying out of pocket becareful , and if the insurance is paying I feel more sorry for them .

The worst staff ever answering the phone to make an appointment with a doctor. Three weeks and counting now trying to get an appointment with a doctor I choose. Totally unhelpful and bunch of liars, unprofessional people answering the phones.

My father, Richard E. Powe Aug. 14th, 2014. No MRI in faciliity, had to get REP stable enought to travel to different location. 9 grueling shitty days in Dallas TX.

RIP dad.

SW Medical Center I feel took advantage of insurance and just kept the body alive to make extra money. Thanks alot Kershaw!

Best hospital system in DFW. All my doctors are at UTSW.

A dog and pony show,always an excuse for mistakes, I should of went to M.D Anderson

I don t usually do these reviews, but I truly felt like I had to. I went to the ER and was greeted with fast service. I went straight back to the room... to be greeted by an amazing tech, who was extremely sweet. He even watched a little COPS with me. Then in came Dr. Ed. He was so personal. And he was very informative. He knows his job well. And he has great bedside matter. Cracking jokes to keep the situation light, the nurse was great also. Crystal. When I was ready to head out the DR took out my IV himself to help the nurses because they were swapped. Then I lossed my charger and the DR went outside to help me look for it. We didn t find it together, but I did find it later. Thanks UT Medical Center for having the best staff!

My brother has been in the hospital for 2 days. He has cancer and has been receiving care from an oncologist at UTSW since last year. We brought him into ER Tuesday. His doctors want surgery to do a biopsy. but no one in surgery has the time to make that decision. I shudder at what will happen when it is a life or death situation. You will die before they decide what to do. Just shameful service.

We came from out of town for an Internal Medicine appointment and were delayed in traffic on the DNT causing us to be 15 minutes late. They refused the appointment because we were five minutes over their ten minute policy for lateness. Also we had been trying to get test results sent to Internal Medicine for a week and they kept putting us off. Finally, when we arrived for the appointment, they said they refused to receive the test results because they don t know how to interpret them. We stayed two days in Dallas and spent hundreds of dollars for this dispectful incompetence. Outrageous! This is typical of UT Southwestern. I have fairly severe chronic pain from a surgery performed here where they caused a great deal of harm and took little care.

I never visited this place but I am getting Bill's!!!!!!

UTSW refused to let me see my brother before he died of terminal cancer. There is evidence of compassionate care for the terminal ill to receive treatment or hospice. People should make enquiries as to policy concerning being homeless and indigent. Instead they release indigent patients to other facilities where immediate family can not visit or are refused permission to visit. Most medical facilities are using strong arm tactics to prohit families and loved ones from terminal ill patients.

this place sucks....ZERO STARS. overbilled for hand CT...billed as BODY CT...MY WHOLE BODY!! got one IV placed billed for 2...really. paid $850 out of pocket already...new bill does not reconcile what Ive paid?? REALLY!!! STAY AWAY..BIG FRAUD!!

Treated our mother well on many occasions in her last years

After looking, calling, and using all available resourses, God opened the door, window, path to the BEST counseling we can ever dream possible. They are patient, caring, and you cant be someone your not! They see right through it and work with you to be able to talk and open up and let the garbage and/or skeletons come front and center so healing can begin. We are so thankful and grateful for ALL they do and have done in providing the help and guidence we departly need.. Thank you UTSW peeps!! Love y'all.. No, we LOVE Y'ALL MORE!!!!

The layout of the campus is HORRIBLE. I had an appointment at the dermatologist and the entrance is LITERALLY hid among trees and bushes. No signage. I called while I was on campus and they were less than helpful. It was near lunch so, since I was late they put me at the end of all the patients and went to lunch. I was finally in a room.....with thin gown on freezing. No one came in my room for an hour.
When she finally saw me she didn't even address my concerns.
I'll never go back there.
Jan

Went to the doctor's office to see my previous endocrinologist (Dr. Anna Tumyan), first the website from UT Southwestern sent me to the wrong facility, so finally got there, checking in and told my appointment was canceled. I'd never received a call. Then told the endocrinologist thought this was better handled by my PCP. Then told they sent me a message. Checked and they did, on Sunday, and it basically boiled down to, well you're seeing someone else now so we don't know what's going on with you and you're the one that requested someone else.
First off, not even close to the truth. #1 I'd have been happy to use your surgeon if they'd work with me at all on scheduling appointments, they refused. You could only leave a message for the scheduler who would then call you back but was incapable of calling except early morning, like 7am, or between 4-5pm while I'm at work and it's filing time, hermessage was always, "sorry I missed you, please call me back" and the pattern would repeat. As in I tried to message via their own MyChart, they wouldn't accept that. I tried having Dennis call they said he wasn't allowed. Tried to get him allowed they refused to do so. So after months of going back and forth like that I finally requested an outside surgeon. That outside surgeon took a look at my reports, labs, and self and he requested a second opinion and a second biopsy from the endocrinologist he works closely with. I live in Fort Worth, I work in Dallas, the closest PCP UT Southwestern had to me was in north Grapevine. So the endocrinologist simply said hey I see you're traveling pretty far for your PCP, I know one here. So I swapped to him. UT Southwestern gave us a hell of time getting medical records. I had to reach out to them over and over to get them. Meanwhile I'm still being tested for cancer, training at work, e.t.c. so you can imagine this just gets annoying. But I never thought because of those things these petty doctors would be like, "you wanted to see someone else, so go see them."

Terrible Assistance been in pain for 2 hours and still haven't been seen this isn't a place that I would prefer you to come if you have a Emergency it's terrible here

They left me intolerant to medication and sent me home. Now, I understand they have no protocol to respond to all the issues caused by medication.

This hospital should seriously consider upgrading their navigating system. The campus layout is extremely confusing and the map is too! The iPhone GPS doesn't work on campus, it only depends on your eyes searching so hard for a signage which is tiny and hard to find!!! The garage entrance layout is so ridiculous! I am usually very good at finding ways, and have been to other hospitals, they were find. This one, it took me forty minutes to find that and I was late for it, and they had to reschedule me to three months later? The management and hospital layout is very not patient friendly! Plus they don't even do email reminder and file transfer for new patients, in what age is this?

I am pretty lazy to write reviews, this time I am very pissed off!

Great dr and nurse care. Everything hospital wise up to date. Overall Five Star

The staff at the Obstetrics department are great however the parking area is terrible, they don't have much space and most of it are if not for employees are valet, and by the way a valet guy was so rude and very unprofessional on letting us know that we mistakenly parked in a valet space.

Do not go to Dr there for spine surgery .He has terrible bed side manner. We drove over three hours to see him as he is supposed to be a highly recommend spine Dr. He said he hwould not do surgery on me because it would fail. He has no confidence in his ability as a surgeon.

DR Poonam Puri is a horrible! She speaks down to you, she is very arrogant and she does not have a good bed side manner! RUDE!!

There have been some good experiences such as Dr. Joslyn Lewis Albin in Internal Medicine who retains massive knowledge but still remains very human; experiencing Dr. Symara Harris's brillance in Gastrointestinal and evolving humaness. Glad Dr. Mutrchingson left UT. Other experiences such as in the Urology Department lacking in bedside manners.

I ve had 2 doctors appointments (Family Medicine and Orthopedics) cancelled on me the day before. People can t rearrange their schedule all the time. It s time to look for 2 doctors outside of UTSW. Very disappointed

Horrible ER experience, just to get a bed, it took 6+ hours of waiting. People suffering in the waiting area, why asked the representatives tell there are less bed and doctors. I wouldn t recommend any one going there.

People have complained about the long wait in the Emergency Room. This is pretty common among most Teaching Hospitals and Country Hospitals because they normally take the life threatening trauma cases first. However, the reason I gave it a 5 Star is because I came here as an out patient to have some procedures and the service was excellent. Surgeons and Staff were very nice and friendly

Worst hospital EVER GO HERE IF YOU WANT TO DIE SLOWWWLY