J.C.W.

Review of UT Southwestern Medical Center...

The intake and referral process is an absolute sha...

The intake and referral process is an absolute shame. After multiple fax attempts from my PCP, I was told they are several weeks behind in handling the faxes received. I should call my PCP and find out the time and date the fax was sent, and the number of pages faxed, so they could search their database. I did so then waited several weeks, and still no call. I called back to follow up. They received my referral but I was told I couldn't schedule with the Doctor I was requesting because my PCP didn't write the Doctor's name on the referral sheet. So back to square one. I drove to my PCP to see what was written on the referral- Yep, clear as day Dr. Asra Kermani. I work in healthcare and this customer service is disheartening. Based on my experience with UT Southwestern, save your time and energy and avoid this headache or know what to expect.