4 years ago
Ugggh I have never left a bad review and I hate to...
Ugggh I have never left a bad review and I hate to do this to a local business but if you have long hair and are considering a colour PLEASE be aware. The place is beautiful and there social media is amazing with great reviews, which drew me to urban texture hair studio. However, I had two not so great experiences.
Twice, I came in to get subtle caramel baleage highlights. The first time, my hair (in excellent shape) had burnt off pieces all over where the face framing and back highlights were supposed to be....right before my wedding. The regrowth was so bad I had to come in and show them all of the pieces that were sticking up all over the place. They didn't seem concerned by this and I was referred me to another hairdresser with more experience working with brunettes. The second time, again it was over processed and more chucks burnt off. Once I'm understanding, but come on,....bleach needs to be monitored properly and please just be honest and tell me my hair is being left behind in the foil. The colour was beautiful but seriously not worth the damage and regrowth.
Bonus: If your considering a colour process, know that a haircut is included WHICH IS AMAZING....if someone tells you that. I was not told until the end of my second visit when I was done that a haircut and blowout was included.
I sat on this review for the last year because I don't want to do any harm to a business, but after learning during covid I could get gentle bleach and do it myself without harming my hair (I'm not a hairdresser), I can confidently say no one should have their hair burnt off if it's in good condition going in.