Urban Garden Hostel Group Review

Excellent hostel Very good quality of your attention. Good rooms Several bathrooms Good cleaning. Excellent breakfast and kitchen, very equipped. Finally, good location and very good people.

The best environment you can ever dream of, the worst beds you can even imagine.

Had to travel to losbon on short notice. Stayed here, absolutely spotless clean, friendly environment and staff are exceptional. Isadora and her colleagues were amazing. Hope to travel back soon and definitley going here

Super cozy hostel with fantastic service, great opportunity to meet people from all over the world ... besides having a divine pancake for breakfast! Super recommend it!

Just outside the center, great hostel with beautiful common spaces, sometimes the cleanliness leaves a little to be desired but overall it's fine

Awesome people and really nice staff. I would highly recommend to stay there

Highly recommend staying here
Staff are great
Atmosphere is lively
Easy to meet other travellers here
Quite cheap
Sightly difficult to find though: there's a single-door entrance

I have no been in three different hostels during my 2 week stay. I had great fun in urban hostel. More staff. Very friendly, helpful. Great place to chill. Big common area. Toilets are always clean and tidy. The bed is king size. Which I never come across in my recent travelling in hostels. Price wise you will never go wrong. Very well decorated. Kitchen is overlooking common area. Breakfast is included in the price. Which will give one more reason to stay compared to other hostels.

He left some things to Desire. Breakfast a little weak, I had to go up to another building with stairs and some bags.
Poor Internet
Excellent service and great cuisine.

I really like the welcome, having someone who speaks my language is pleasant and very practical. the rooms are clean but not too isolated from the common room
There is a good atmosphere with different entertainment every evening
Breakfast is at will and there is plenty to have fun, for the evening meal the kitchen is available but there is also a cook who comes to make the meal.
And then this youth hostel is close to the metro and not very far from the city center on foot which is a real plus!

I think they have a fake offer online 99 Euros for 1 month plus expenses. We can't book this offer so maybe it's not true. Calls and emails unanswered.

Stayed there for one night, had one of the best hostel experiences I ever had!

Located 2 minute walking to Marques de pombal metro station and 30/40 minutes walking to the city center.

Pros: big and comfy common area, functional kitchen to cook in, friendly staff, location, good breakfast included, small lockers in the room (bring your own padlock), a laptop to use

Cons: shaky bed frames; rooms facing the main street very noisy, no curtains at all in the room which meant sunlight by 6 am (and by 7:30 it was simply impossible to sleep with such a bright light); wifi didn't work in my room; not enough toilets for everyone (i had to wait every single time to use the shower or toilet) and some toilets were closed down, and they got dirty fast cause of the amount of people using them. I've seen the ladies cleaning twice a day, but still dirty after plenty of people passing through.

I removed stars cause of the owner and his bad attitude towards a simple question. When he was asked about the curtains in our room by other guest next to me, he replied to me (i didn't even say a word) saying that if you have curtains we would sleep until 4 pm (sorry, but we actually pay to stay in the hostel -wasn't free for me- and if i want to sleep until that time i can, why do you care how much sleep i have??). Then he got more cocky and said that i could stay one day to hang the curtains myself. Well, if you as an owner are asked a question by a guest and answered the way he did, then you don't care about he guests at all. It would've been much more easy explaining why you don't have curtains at that moment and get a temporary solution.

Hostel ball show, very receptive, very good accommodation, good breakfast, very clean bathrooms. Perfect location.

Unfriendly and unorganised staff, bathroom and bedsheets kind of dirty. :/

Best hostel to stay in lisbon near to city center and many other places.

The boss man was great. The check out was late and the atmosphere was great. I just thought it was weird that the staff was complaining about having to show around...literally one worker said to me "the boss makes us turn the place to new backpackers" (which takes 5 or 10 mins and is useful)

It's hard to find something negative to say when you had such a good time in an hostel. The urban garden is - like the name says - a green corner in the wonderful city of Lisbon. Stylish, extremely clean and welcoming, the place is managed by a large staff that is nice and helpful to all customers. Everyday you can find different activities to spend free time in the best way (karaoke, yoga, game night, etc) and to know other people and the staff itself. Great price/value for rooms that are comfy and spacious and for bathrooms that are shared but individual. Breakfast is included in the price and gives you plenty of choice, environment is all around lively and full of opportunities. If I have to find a negative, I would say the caution fee (to pay at arrival) for the electronic key might be a problem for those who are travelling on a really low budget. Highly recommended, and next time I'm in Lisbon I will come back for sure!

Horrible! My Backpack was Stolen Out of the "luggage storage"! The Manager didn't care AT ALL!!! He let us wait for hours, and didn't even appear in the end. They have no Security system,which checks who comes in and out. Everyone can just walk in and steal things. After my backpack disappeared,they didn't warn the others,they kept on letting people store their things where it got robbed.the "manager" promised he would check the surveillance camara grabation,after he decided not to appear it turned out that the Camara isn't filming the storage part.great Help!! NO RECOMMONDATION!!!!!

The whole facility is good, hard to find the entrance though. You need to look for a door and is hidden from view, you will go past it and not be aware, google map is accurate and believe it :p Coffee is available 24x7 and breakfast from 9-10 am. -1 point for service because they took their sweet time to register us. Location is nice it is 30 min walk away from the beach and is quite in the centre. 10 min away from metro.

Very nice Hostel, kind staff. I really enjoyed the "all you can drink & eat" with local dinner specialties. The furniture was nice and cozy, there's a big living room where you can meet others, watch tv or just read one of the books from the bookshelf.

Good staff with good facilities but does not AC or fan in rooms.. Its too hot sometimes and sleeping in such weather without AC or fan becomes difficult

Amazing green hostel, friendly staff, sad I couldn't stay longer.

I strongly advise against this hostel as well as the Word hostel reservation site.
We booked online with a request for translation into French, we arrived and access was refused because we had children indeed minors are not accepted. I requested the refund which was refused.

Conclusion we slept with the family in the car and will not be returning to Lisbon.
Basically if you are with family you have to be cresus otherwise go your way!

I almost did not stay here. Incredibly the room is in another building, with almost no space and no ventilation ...

Great vibe with friendly staff. Rooms are basic but defiantly great value for money. it s all you need for a weekend escape in Lisbon!

Biggest highlights:
- Thanks Ana for the amazing YOGA sessions
- 5 dinners , great idea

I spent there 3 days. It's very nice. The atmosphere is amazing, full of funny people, nice staff. The place has also an acoustic guitar and a classical guitar, and an ukulele. I jammed with strangers. Amazing.
Then the price is very low. I reccomere you to go there

Great hostel and friendly stuff! Everything was clean and there beds are very comfortable! One of the best hostels I have ever been!

Nice place and good staff but the fact that they close the common room after midnight because of the neighbours was a tragedy.

Cozy place, good reception, quality breakfast and tasty dinner with good cost / benefit.

Great hostel. Good value for money. Check in and out times are ideal. Helpful staff. Clean showers and toilets. Breakfast was okay but for the price it's still pretty good. Would recommend

Lugal, until legal, is in a good location; breakfast included in the price. I stayed in a dormitory that is in another building a + or - about 150m from there (but that is not something to be desired).

If you are looking for a cheap and well located place this is great. Personally, my and my friend did not like certain details: the loan of a towel is 2, they make you buy a lock, the bad smell of the apartment where the rooms were due to a lack of ventilation ... If you are looking to party and Meeting people is a good option, but if you are looking for a quiet place not so much.

One of the best hostel I visited. It is always cozy and you get to meet a lot of amazing people in there

Through and through a great hostel! The prices are unbeatable and breakfast is even included. The location is great, close to the center, a metro station and several supermarkets. A great atmosphere and very nice staff. Definitely recommended for backpackers and ecos.

Proven to be the chillest/cheapest place to stay in lisbon, My brother and i tried every other hostel... And the staff there are your amigos)

Good hostel in the city centre. They have all the facilities and the beds are of decent size. The hostel is clean and also has a cooking area. The complimentary breakfast is also good.

Excellent location, very good prices, very clean and with very good prices.

Terrible service, staff are not concerned with serving you well. Very tight rooms, no curtain for daylight. Very good

Quite well for the price and if you rent a room with four beds they are big

It was a nice hostel not far from the city center and very next to the subway. It offers free delicious breakfast in a cozy kitchen and they also have a big common area to enjoy your stay meeting new people, playing beer pong and so on. I'd suggest it!

16 sleeper room only had one window wirh no aircon or fan. No fresh air in the room.

Lousy, dirty and noisy place. Breakfast a muffin and a machine. Super dirty kitchen. The bathrooms are shared, very very dirty, they are only cleaned once a day. Covid hygiene does not exist. Girls who tend to you are very unfriendly, and unpleasant. When you go to pay they ask you two euros more per night. In short, a dirty place and a misleading hostel advertisement. I definitely do not recommend it to anyone.

Great location, very receptive and collaborative staff. Good room. If it improves on the cleanliness of the bathrooms and in the silence after 11pm, it is perfect. Oh the coffee could start early (8am).

Hostel has 2 diferent buildings, situated one close to another. If you are situated in main building it is cool and nice, but we were situated in another building (thats the reason why I am giving grade 3 for this hostel), which means that we were separated form the main kitchen, main living room, reception etc, so it felt like we are renting a room in apartment and not a hostel with all its benefits. Rooms are just ok, bathrooms are new and nice as is the staff. Breakfast is really poor, but since I dont care a lot about food it didnt affect the grade I am giving.

A pity, very beautiful place, new rooms and bathrooms, but lacking management and organization. Lots of mess, no rules.

Great people, nice environment, but rooms smelled and bathroom were not clean all the time

Great place, organized and allows guests get together easily. Many individual restrooms. I'm loving it. Still here for another 5 days

I ve been to several hostels throughout Europe so I was disappointed in this one, even though I had received two recommendations from friends! The rooms are small with little space to put down and open your luggage. The lockers don t come with locks. The sheets were stained with brown spots and there were a couple of dead bugs on my blanket. There is no public space other than the kitchen and a big room that serves as the reception and dining room and computer room. So if you want to take calls or do some work, forget it because there s always a lot of people (which is nice and social) and constant loud music playing (which is nice for when you don t need to do work). The bathrooms are unclean and one open hall bathroom was supposed to serve at least three rooms (with 6 or 8 persons in each). You can imagine the competition for the showers. There s little privacy in general. Dinner also starts at 9, which I know is normal for Portugal, but seems a bit late for a hostel.

It is very clean, friendly, they have many tours on offer. Great experience overall

If you're looking for a Hostel where sleeping isn't allowed, you found it. This is a party house, drinking is encouraged from early, loud music, poor breakfast, tiny rooms, tiny kitchen, complicated forever checking in system. Not enough bathrooms, toilets and they aren't clean anyway. Funky smell and worst hostel experience of any normal person's life. The room was also cold, hard to enjoy the city when you have sore throat and a bad cough because of it.

Weird entrance system and hall to the building but when you get inside it s really cool place. Dining room especially. Loved the breakfast. Staff was amazing, really nice, friendly, helpful and patient. Dorm rooms are alright. Its quite clean for a hostel. Few of the toilets were closed or not working which wasn t great but the waiting was no longer than few minutes usually. Only thing I didn t like is that on the website they say they have laundry service but when i asked about it they told me they can just recommend some laundry services that are not very far. So i think they should fix that statement on their site.

Staff were very personable. Clean facilities. Welcoming atmosphere. Returning to Lisbon and will stay here again.

It's a good base. Caters more to the party hostel goers, but not intrusive

Great hostel if you want to meet young people, party and drink beer. Really the place is warm and the common areas promote the meeting. By cons for sleeping, it is less convenient: noisy rooms, squeaky beds, very hot. And there is not enough toilet space: showers and toilets are common so not fluid. For breakfast, friendly but get up early.
The staff is very welcoming!

The place was inside everything well. Cheap hostel with breakfast included. I still remember the coffee without flavor. They exclaimed that he was American because many people did not like him strongly. Although I really did not like anything that coffee. But hey, in all good

I just don't give 5 stars because I think more bathrooms are needed. In addition, friendly attendants, dinner options at 5 euros, pleasant and safe environments, great internet.

Worse than Wrong. The rooms stink. There is no towel. Few toilets. And in winter, forget about heating.

Breakfast. It's coffee and an old muffin.
Never again

Very nice and excellent welcome.
Very good value for money !
Breakfast offered!

Organized and well managed place, convivial place and people willing to socialize.
Breakfast is included in the price, lunches and dinners with typical foods are also available for a nominal fee.

URBAN GARDEN HOSTEL is the perfect backpacker destination in the HEART OF LISBON - walking distance from all major attractions. By offering a welcoming atmosphere along with a variety of daily activities, Urban Garden Hostel ensures your visit to LISBON WILL BE BREATHTAKING.

It's a very cheap bed and shower. It's perfect if that's all you're looking for. The staff are very very friendly and always willing to help, and they have some great events on offer too

If you want to party late every night this is your place. But only stay here if you are happy to have clubbing tunes blaring til midnight. That is house policy. They have huge speakers in reception that ensure that the throbbing baseline reaches the bedrooms.
When i asked the receptionist, who had seemed lovely previously, to turn the tunes down, he was pretty rude and told me i should have stayed in a hotel. I wasn't aware that hostel was synonymous with night club, but apparently it is at urban garden.

That seemed to be the staff culture here, another girl accused me of stealing someone's pillow in the dorm. Maybe the intent was lost in translation but it came across pretty confrontational and totally unnecessary.

The bathrooms are lovely and the common room but the 'deluxe dorms' are very ordinary and very poorly lit. A few bedlamps would hardly break the bank.
'Family dinner' was very poor the night i was there. Save your cash and enjoy the amazing food lisbon has to offer.
Shame because it would be a lovely hostel if the staff were a bit nicer and more reasonable.

Not expensive, nice people and nice to have a breakfast for free in the morning together

Absolutely perfect, it has exceeded the comfort of beds with the Shepard Bush in London hostel which I considered one of the best in Europe. Shepard remains the best cmq. Sore point. Of this hostello is represented by the lack of elevators and by the managerial management that subtracts money to the property without the knowledge of the big brother ....

Lovely place, super nice staff, cosy and alive, will definitely return.

They took money from my credit card, I made the complaint and no answer I was very careful!

It's a nice place right in the centre of town. Right beside a metro station. Plenty of space to hang out comfortably inside or in the courtyard.
Owner is a super nice guy and made us pancakes in the morning. Overall super welcoming host, clean and a great spot to stay while you go out and explore what Lisbon has to offer.

This hostel got an amazin vibe , volunteer in front of the door gonna make you feel at home the first second.
Ridiculous price for a comfortable bed.

Thank you guys

Decent enough and staff are very friendly. Great location close to the high street

Mainly ok. but quite big, feels like a rushed place with superficial vibes.

Great place to stay! Great service, super clean and organized place! Top breakfast! I recommend

Little clean, lots of people for little space. Noise all night, no air conditioning, locked doors. Lack of cleanliness and hygiene in bathrooms