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Review of Urban Garden Hostel Group

Located 2 minute walking to Marques de pombal metr...

Located 2 minute walking to Marques de pombal metro station and 30/40 minutes walking to the city center.

Pros: big and comfy common area, functional kitchen to cook in, friendly staff, location, good breakfast included, small lockers in the room (bring your own padlock), a laptop to use

Cons: shaky bed frames; rooms facing the main street very noisy, no curtains at all in the room which meant sunlight by 6 am (and by 7:30 it was simply impossible to sleep with such a bright light); wifi didn't work in my room; not enough toilets for everyone (i had to wait every single time to use the shower or toilet) and some toilets were closed down, and they got dirty fast cause of the amount of people using them. I've seen the ladies cleaning twice a day, but still dirty after plenty of people passing through.

I removed stars cause of the owner and his bad attitude towards a simple question. When he was asked about the curtains in our room by other guest next to me, he replied to me (i didn't even say a word) saying that if you have curtains we would sleep until 4 pm (sorry, but we actually pay to stay in the hostel -wasn't free for me- and if i want to sleep until that time i can, why do you care how much sleep i have??). Then he got more cocky and said that i could stay one day to hang the curtains myself. Well, if you as an owner are asked a question by a guest and answered the way he did, then you don't care about he guests at all. It would've been much more easy explaining why you don't have curtains at that moment and get a temporary solution.