Ultralight Optics Reviews

Excellent customer service from Shane. He was very helpful and came up with good solutions

Fantastic lightweight loupe light. I've been through 4 sets of Surgitel loupes now and each set has an ultralight optic product attached. I've tried Surgitel's lights in the past and immediately went back to Ultralight. Stellar customer service!

I was the office manager for a dental office that used primarily Ultralight equipment, and I'm very pleased with how their customer service treats us when we have inquiries. We're treated like actual people, and not just a number on a spreadsheet. 5/5 pleasant experience, would recommend to others!

Went to the ultralight booth at CDA a few months ago and tried Ultralight on. The light works great for school because it s relatively portable, and the battery lasts WAY longer than my old optic light. I wear relatively thin frame glasses as well, and ultralight doesn t make them sag down like my previous loupe light. 5/5, would recommend to my cohort. Also, customer service is on point - I m not a fan of calling for help over the phone, but if everyone s customer service was like Ultralight s, I wouldn t mind being on the phone more often.

Customer service rep was really helpful, no frills. Light is really lightweight, and I don't have to charge it between my seminars.

Very sturdy wiring. I dropped the light a few times but if nobody saw, nobody would know!

GO WITH THESE GUYS. I WENT WITH A CHEAP LIGHT BEFORE AND ULTRALIGHT IS SO MUCH BETTER.

This is such a good company. I've tried their loupe lights, and their face shields. Every interaction with this company is always so wonderful. They always seem to hire excellent reps. I had some trouble with getting a light mount for my faceshield and they've bent over backwards to help me out. They ship super fast and their products are such high quality.
You can tell they are honest with their business just by their website. There is no other company that is transparent about their prices and its so refreshing and "modern" of them to sell their products online without a rep to talk to. I'm going to make a transition to have all my gear to Ultralight Optics. I can't wait to try the omega loupe light next.
EDIT: Shout out to Steve! I'm so hyped by your service I'm gonna buy so much stuff from your company now

Bought a set of loupes and light from them and they are really great! Their customer service was excellent and Shane was very helpful in the whole process.

I've had my Ultralight for 3 years. I highly recommend it and I've been recommending it to my friends. Its our office's favorite light by far because my office has a couple different brands and my employer wishes he had my light.

The quality of the lights seem to be decreasing over the years. I have had problems with flickering lights, poor connections, and battery packs that simply stop working. I have been waiting almost one month for a replacement of a malfunctioning battery pack less than one year old. I would invest in a higher quality system.

These glasses are amazing, they have such a long battery life and I love it. The light is nice and the perfect brightness for me, it makes my job a lot easier. And other lights usually hurt my ears after a while because they make the glasses really heavy, but so far these haven't hurt my ears or nose at all! This is definitely a 5/5 for me, and I'd recommend it.

I am extremely satisfied with my experience purchasing from Ultralight Optics! Cassidee was very attentive and helpful in explaining the functions and features of the Loupe light. After using it a few times, I was impressed of how comfortable and lightweight the light was on my face. The battery lasts all day and is extremely convenient since I don't need to recharge it in between patients. I highly recommend this product, and I will be looking to buy more equipment from Ultralight Optics in the future.

Very happy customer -Great service,-great customer service .Thanks Cassidee !!!!!!!

Shane is amazing! Very helpful and knowledge! I love my ultralight!!! Thanks

This light has worked for me since 2010. Light weight and others continually borrow it when their lights have gone down. Seems to have less problems than others purchased.

I've used this company for about 10 years now. I think they do a great job and have good customer service. I will continue to use them. I like the light...def bright and not heavy.

DO NOT BUY FROM ULTRALIGHT!! My wife and I both had light and battery setups from Ultralight for years and were happy initially. We purchased a new battery as a back up, however it did not work with the old set up. Customer service was contacted, and were told that the light is not compatible with the other set up and a new light needs to be purchased. What started as a back up battery, now turned into a new setup for more than 600$. In a pinch we needed to use the back up battery pack/light, but it didn't work when we needed it. Customer service was contacted again, and we were told to mail in the defective product, I thought I would get a replacement part. When contacted, they said the battery did not work and I would need to buy a new battery. I talked with Christine and explained that this product was never used on a patient and frankly never used at all. She was very unaccommodating and stated I'm sorry the best I can do is offer you a new battery with a 50$ discount. She explained we can not return the products, get and sort of credit, or accommodated us in any other way except pay them more money. The customer service was terrible, and left us with a brand new light, and a brand new battery that does not work. I will be looking else where. Please do not get swindled by this company, they are out for money and uninterested in helping the dental community.

My cousin uses this light for dental school but since she doesn't have an account, I'm writing this for her! She says the product is great but most importantly, customer service is awesome!! Vivian helped her order the light. She was informative and attentive. Any questions or concerns she had were acknowledged and answered. 5/5 recommend!

I love this product! First of all, the customer service is amazing! They were extremely helpful and enthusiastic. The person I spoke with was very attentive and answered any questions that I had. Now the most important thing is probably the product. It was extremely lightweight and easy to use. Most of the other kinds were too heavy and bulky, and became uncomfortable. The light was very bright and made everything easier. The battery lasts a long time too! Overall, this is an amazing product and company; I would recommend everyone to try it!

Great product! Everyone was so helpful and attentive and answered all my questions. The touch sensitive button makes it so easy to turn on and off. 5/5 I would definitely recommend!

I purchased the Ultralight for school about 2 years ago, and have only good things to say about it. The battery lasts for the entire duration of my workday, and is remarkably light. Customer service is on point and was very helpful when I had some inquiries about purchasing additional lights for my classmates.

I didn't know what I missed until I got the Ultralight optics, the light is very light with easy attachment, it brightened my working field so great that even my dental assistant would have a hard time to see if I don't use it.
It improves the quality of my job and helps with my posture, my eyes do not get as tired at the end of the day. Christine is always happy to help and quickly resolves any questions or problem if it happens, I own the Ultralight optics for over 2 years and only problem I had is I lost the charger and she replaced it right away for me. I got it on time before my next root canal treatment so I was able to charge it and get to work the next day. I am very happy with my light and highly recommend the Ultralight optics to anyone.

I have used them since they started. I loved the light and have four in my office. Three for my hygienists. But like so many other people are saying, their quality has gone down significantly. The batteries last less than a year if you are lucky and the price for the battery is ridiculous. $245.00! It's like buying a printer and then getting ripped off for the ink. When the light goes out next time, I'll be looking at a different company.

I do not like to write review but I am forced to write this one because I do not want any other dentist to be a victim of ultralightoptics. I ordered for my loupe and light 22 march 2018 and I received it in july 2018 to discover that the loupe was giving me double vision . I sent it back to be fixed twice and finally it came to a manageable vision on 29 august 2018 and started using the loupe and light. less than a year the cable cord with led light stopped working and I called the customer service. guess what. I must pay $95 +$10 to send a new cord. I informed the customer service that I just got the whole package in August 2018 to use and it Is less than a year. guess what she said. That the loupe and the led cable cord which is not working are 2 different items and I must pay $110 to get a new cord and light.I just paid but my advise to anybody who wants to buy ultralight is please do not go. all the above reviews I am sure is correct and I will never use them again

Fantastic light. I have used my light for more than 4 years and never had any problems. Definitely the best dental light on the market. Ilse over at customer service has always been great too

After seeing them enough times at dental shows, I finally caved and bought one after checking out their featherlight. It is the lightest and highest quality light I've ever used! I was decently surprised to see that the battery pack lasts the entire day. When I placed my order, JD helped me and made the process as quick and painless as possible. Thank you ultra light optics for your help to me and my patients while I'm in school

Great light and great company; they are willing to help techie users too. My most recent order with Ilse was handled quickly and easily.

We purchased there Loupe Visor Starter Kit ( disposable visor with light mount ). They are junk. When we called nobody answers the phone. Left message and emailed them about not being happy with them. Got back to us a few days later and said we couldn't return ppe items. Buyer be aware of this company. Besides the fact they took 6-7 weeks