UCLA Medical Center Reviews

Came into the emergency room here in 2010 they transferred me to Santa Monica. The UCLA health system helped save my life. Remission for 4 years and counting.

World class hospital. One of the best in the world.

Best hospital in the country who has forgotten how they become one of the best. Success has them using Patient Experience Team as a prophylactic distancing and desensitizing from knowing actual patient experiences.

As a repeat patient who has had multiple life saving procedures, I love the doctors, nurses and staff at UCLA. I have and continue to participate in clinical studies and each of my procedures made the hospital over $100k each. I've earned UCLA over a million dollars. I'm very profitable for UCLA, though I can't tell by the regard they have for me, even when I write about something positive.

I have re-reviewed from 1 star to 4 stars after multiple dialogues with hospital management. While the clinical staff are very competent, the management dashboard has many warning systems that aren't working. The outpatient pharmacy is a disaster. Check Yelp reviews. There's a disconnect between patient care, patient experience, hospital marketing team and the management.

THE NURSES WERE GREAT BEYOND GREAT. ER DOCTORS THAT SIGN YOU IN ALSO GREAT AFTER THAT DOCTORS DID NOT SEEM TO KNOW NOTHING. ONE INTERN CANCELING DOCTORS ORDER FROM SHIFT TO SHIFT. I LEFT WITH THE MASSIVE PAIN I CAME IN WITH. RELEASE PAPER WORK HAD NOTHING TO DO WITH WHY I WAS THEIR. ONE DOCTOR FROM GYN DID UNAUTHORIZED EXAM. LEFT ME BLOODY AND CRYING IN PAIN. GOOD LUCK I NO LONGER EVER FEEL SAFE GOING THERE.

You will be died in this hospital. Most of my friends died in UCLA business not hospital. This hospital looks like a business that make people sick to make them come back to the hospital again.

My husband suffered a severe stroke and was in the ICU for 13 days. The nursing staff is the best I have ever come across. They are caring and its nice to see its not just one nurse but the whole staff!. The doctors keep you informed. Although I got the impression that they do not like you to ask to many questions.. The hospital is nice and very clean.. The parking is very expensive however.

Everyone was AMAZING!!
I was treated like a welcome guest. From admissions to transport to nurses & their aides, techs, and doctors...they were all cheerful, pleasant, helpful and made my Hospital stay a little bit more bearable. Thank you!!
The food was impressive & tasty {fresh herbs & veggies}, which is not usual for a vegan.
**There was a group of 4 medical students medical students who came in today {Friday} doing an art program that THEY created and implemented. It was really fun and helped bring my spirits up.**

My mother was a patient at Ronald Regan. Whilst i was not able to visit her during her stay the Doctors and Nurses kept me well informed of any procedure and took the time to go over every single detail with me which kept me grounded. I cant say how much it meant to me to have each doctor and nurse attending to my mom reach out to me . My mom also raved about how wonderful the doctors and nurses were . I am eternally grateful to the Amazing Staff at UCLA Ronald Reagan.

My Husband had a heart attack few days ago and was confined at Ronald Reagan UCLA. The CCU team were all very helpful and knowledgable EXCEPT to one A$#$!% social worker Greg, I believed his last name is Steele. This Greg guy doesnt deserve a job in social services! He doesnt have a heart and definitely need to be trained how to respect and deal with people.

UCLA saved my sons life!!!!! He spent 29 days in another hospital and they had to transfer him here because they couldn t figure out what was wrong. Within 2 hours UCLA properly diagnosed him and 7 days later we walked out of the hospital on his way to remission. My son continues to have the best medical team we could have asked for.

Had a very close friend who was admitted at this vacility and the nurses there were great and very helpful to the concern family and friends. If I ever get sick plz send me there I know they give great care to their patients.

I had to take my husband to ER twice. The service was fast ,the staff was nice and professional, and the care was outstanding!

I'm not sure about other departments but the ER sucks. The we had " Mel" what they called her, dissapeared and we didn't see her sat all again. 8 hrs for a CT. I'm not bashing the institution but it was a horrible experience.

The most arrogant, rude, unplesent employees
primitive care and Service
If this medical center is one of the best in the nation than this nation in a big problem

Omg! Outpatient pharmacy service is very terrible! Waiting for my medicine forever!
For 30mins wait times that makes me wait for 1 hr 30 mins
I think hospital need to improve it

Top Doctors
Nice nurses
Bad pharmacy

Worst nursing and caring service ever! My dad is here almost for a week and everyday its a terrible experience that we have with the nurse and Dr s! We have to beg for a very simple thing! Cleaning the room, cleaning the patient, walker, Pt service.
No one cares about you here!
So sad

There are great doctors there & I love them. BUT it is one of the most toxic place to work esp the Oncology floor, the NPs are horrible!!!

Great staff clean environment and fast service Plus kindness and a hard worker with a smile ER / RN Andre and especially. UCLA Director Susan Thompson Thank you for making me feel welcome and appreciated

I have been a patient at UCLA Medical Center for 12 years I have been seen and received care in the Dental Clinic, Liver Transplant Program, Interventional Radiology, Liver Tumor Clinic, MRI/CT Scan departments, and numerous support staff, Technologists and Coordinators. The level of care is excellent and consistent, I have complete faith in my Doctors, not blind faith, ex: I had Liver cancer they killed it 18 months ago my neighbor had bone cancer near her eyebrow diagnosed 18 months ago. she received care at USC she passed away last week at the age of 66 a horrible death with no quality of life. There is nothing more left to say. I have an active, full life with my 3 children and my Liver transplant is now just a phone call away, could be any moment. Get your medical care at UCLA so you can be here for yourself and your family.

Hard working and courteous staff but you can get the run around. Doctors and their staff in to inform their patients a little better about the proper channels they need to go through so they don't have to spend hours on the phone trying to reach 1 office.

I had my tonsils taken out here. A great experience, as far as tonsilectomies go.

My daughter was there for her stem cells harvest. Thank you to all the doctors and nurses involved in her care. They were all very nice and caring. Thank you.....

My son has really bad asthma last year we went there and they kept up 4 days to make sure my son was better and able to return home. Most hospitals want you in and out. They came to check on him every 10-20 mins the whole time we were there. I give this hospital a Thanks UCLA

Wait time is over 7 hours. After 7 hours I suggest you go home and make an appoint with your physician. Staff is unfriendly.

The overall experience should be no stars...my father went in for a cough and now he is gone...bad communication.

I was in for brain testing in October 12th to 23rd. Because I was all wired up I couldn'dt leave the bed. All the nurses were very nice. I didn't ask for much, the nurses would come in and check up on me to see if I needed anything like a walk or something. I really loved it when the dogs came to visit me. My favorite one was Zanders because she fell in love with me. When it was time to leave she pushed her owner away.

I was in a bad accident... they made up lies on my medical chart , they told me I was fine To go on a plane next day and when I explained my eye didn t feel right they told me it s bc of scratches I drove back to San Diego couldn t stop vomitting called an ambulance they rushed me to a different hospital (thank god) I was then told my head was fractured in 3 places and I needed emergency surgery.. I was shocked come to find out they left dirt and rocks in my legs from bad road rash my new doctor had to redo my stiches and staples Bc they were done so terrible ... THIS HOSPITAL IS LITERALLY TORTURE DO NOT GO

They saved my moms life!!! Wonderful staff and the best doctors!
Hi from Germany, Berlin.

By far THE best hospital. Very attentive, clean, caring, and so genuine. Forever grateful to all the staff that took care of my sister and nephew

Everyone was professional and caring. I am a registered nurse and very picky about my medical care. The team of Dr's, nurses, and ancillary staff were wonderful. They had great hand hygiene and inferction control procedures, they thoroughly anticipated my needs during my stay my pain was well controlled, call lights were answered very quickly and I was never made to feel like a nuisance for putting on my call light I can't say enough positive things. I didn't have even 1 caregiver that wasn't amazing, and usually you have at least 1 that isn't up to par. Food services were great, they would ask you when you ordered what time you wanted your tray and would bring it either at the exact time requested or a little before. I had the chicken breast and it was lean with very little fat and no gristle, well cooked but not dry. My vegetables were frozen not canned and very good. My omlet in the morning was cooked perfectly. I wish I wasn't from out of the area so I could use this facility for all my healthcare needs.

This hospital is labeled number two in the country but that can t even manage to use a phone. My partner has a brain cyst he was told to come here get emergency medical and see the doctor. They left him waiting in the waiting room for 10 hours. When he left they said they would call back with an appointment to see the neurologist. That was two weeks ago. So I called a few days ago explaining that he had come by and that it had been over a week and still no one has called with an appointment. The lady I talked to said she d put a note in for me took my number and said they would call soon. Well it s been three days so I call again. They just keep passing me around from person to person and I never actually get to talk to anyone. IF YOU ARE IN NEED OF CARE DO NOT GO HERE!!

Had robotic-assisted release of Median Arcuate Ligament Syndrome on 6/21, and have absolutely nothing but praise for everyone at UCLA. I have a fair amount of medical trauma from childhood and they were absolutely amazing- held my hand before surgery right up until I got put to sleep, lightened some heavy moments with humor, and everyone just treated you as a human being and did their utmost to make sure you are as comfortable as possible and know that you re in good hands. I owe my health to Dr. Dutson and the team at UCLA, and highly recommend them!

My brother is there receiving treatment at the moment and I visited yesterday. Unfortunately the doctor seemed rude and bothered by the fact that I had questions regarding my brother the nurse seemed like she had a very bad attitude towards her job or was having a bad day. She seemed very unapproachable . One male nurse was very kind and explained everything he was going to do to my brother. God bless nurses like him.

was in the procedure treatment unit for over two hours. nurse Annalise was MIA. when i went looking for her, she was on her cell phone on FACEBOOK! Seriously?! Facebook?! you should be tending to all the patients that are laying there waiting for care and/or updates on what's going on with them!

I have come to UCLA Health twice a week for the past three months for my seriously ill daughter. I have been graced with the utmost consideration, compassion, friendliness, efficiency and whatever else these people have in their hearts. From Oncology, Neurology, Endocrinology, Rheumatology, Labs, MRIs, infusions, xrays....every single person we have dealt with has been wonderful. Never an unkind word, nor even a disinterested face...I am so highly impressed. This is from a person who is a lifelong USC employee and medical patient - the USC employees could certainly take some lessons from the staff at UCLA...thank you for keeping my daughter alive!

I ve been coming to Ucla since I was a baby back at CHS unfortunately with many health complications it requires hospitalization frequently. But Ucla is a wonderful hospital one of the best In the country the nurses and doctors are great way to go Ucla

The visit at UCLA Trauma center was very traumatic,
nasty nurse and hope not to see them again in my life .

I ve been here for hours.. brought my son here he had a fever of 100.2 didn t give him meds.. a couple of hours later they checked him again.. he had a fever of 102 still no meds.. they checked him again like 2 hours later still 102.. and the nurse wasn t doing anything about it.. I had to tell her aren t u giving him anything for the fever.. only then she asked the doctor if they can give him meds.. this is one of the worst hospitals ever..

Worst experience of my life ! To have my first child here and be treated like I was no one. My delivery room got switched 4 times. I had to give my room up for another pregnant person even though I'm there to deliver as well. Then they have students check how much you are dilated and they say 4 . But when you ask the doctor to check as well your 9 .. There was so much bad stuff I can say about this hospital and how they did me . But it makes me super mad so this is just somewhat of what half of what I went through. Wish I never had my baby here ! Stay away .. No Stars This place is NOT FOR PEOPLE OF COLOR!

One of the best hospital cafeterias (and many restaurants) anywhere. Yes, some food is not the best, but overall they do a great job with an excellent salad bar.

Love their knowledgeable staff and the kindness for each patient. Very impressed at the level of quality care.

I did surgery for appendix in this hospital. Two days after surgery I was in the hospital for rehabilitation, in two days doctor who did surgery never came to me to ask me how I feel, 2 days I was telling to nurse I would like to see my doctor, but they was telling me that he is busy. Next day I was in terrible pain they giving me pain killer, after couple minutes when i start feel sleepy bunch of students with the surgery team member came to my room and start asking me in front of them how I feel, I told him that I'm in pain and just start going to sleep, without answer me anything he start showing them my abdomen and push it hard and asked me if I feel pain, tears came out from my eyes in that second from the pain but he didn't even say I'm sorry.

Truly am amazong hosiptal with some of the best doctors and nurses in the medical field. My dad received a heart transplant there 2 years ago and unfortunately a few months ago he started having rejection.. The rejection was sereve and damaged his heart.. He was 70 so he couldn't undergo another transplant but the team never gave up him. However he passed away 1 month ago. The staff made him comfortable so he wouldn't feel any pain and they were so sympathetic and nurturing to us all. The nurses and doctor's came in to offer their condolences and surround him during his last moments. They were a part of our family and although my dad is no longer with us, we will forever be grateful to the transplant team and all the amazing staff. I would recommend this hosiptal to everyone! Best in the West!

I had an amazing experience here! All the nurses were so caring and very attentive. The admitting process was quick with great staff! My surgeon Dr. Gelabert was amazing and he had the best bed side manners! The discharging process was speedy as well.

The best and most beautiful university in the world in all respects in terms of higher education and scientific research and education and the average who wants any query or any question about this university or about Los Angeles I am present and ready to provide services for you and answers

This is a great hospital. All the rooms are private. But, let me tell you that their meals for patients are absolutely amazing. They even use fresh herbs in some of their dishes. I always wrote on the paper place mat how much I appreciated each of the meals. The Dietitian actually visited my room to ask my opinion and if I had any suggestions that would make the meals better. I was very pleased that they cared about my opinion.

I can't say enough good 'stuff' about this amazing healing environment.

Dr. feldman gets zero stars her and ER Fabian. Fabian in the ER told me he wishes everyone that is on Cal optima Medicare & Medi-Cal would quit being so lazy and get a job and to stop coming to his Emergency Room yelled, I am the one who pays for all the losers that have CalOptima And Medi-Cal! I needed hip surgery had a fracture in my lower spine and 6 other serious traumatic injuries and this Fabian ER employee is yelling at me for not being able to use crutches pokes my injuries scrapes & bruises as I laid there in bed being completely out of line I had not said anything mean Or done ANYTHING to deserve this. I was there for help I was in the most Pain. Although I wish I hadn't been. I thought Fabian was the worst but Surprise it got WORSE whenever Dr. Feldman came in she made Fabian look like an angel Dr. Feldman insulted me, hurt my injuries, threatened me several times and did something so extremely out of line I am still shocked and worked up about it. I don't know what these two people's personal problems are but these two employees will end up messing up this hospital and cost them. Worst nightmare Worst experience ever.

I had solid nursing staff, a fantastic surgeon but terrible anesthesia here. I had no pain control after surgery (the anesthesia team forgot I had not received a block during surgery). I had to get a PCA pump for immediate pain control and it stopped functioning in the middle of the night. I was unable to get help because the resident on call was unable to replace my blown IV overnight (they were away from pager according to nurse). Patient relations is not responsive.

Anesthesia department outsources billing and personal information out of the country. The international company double charged my credit card and refused to return payment until I contacted USA based anesthesia department liaison who confirmed with my credit card company that erroneous charges were made. I changed credit card number to ensure no additional charges were made by international company.

This place is garbage 4 hours in the emergency room and nothing we asked them to just give us our paper work and left no help what so ever. I wouldn't even give them a star but I have too.

Great Doctor's, Nurses. Thanks to all the team that was on my case. They saved my life thanks to a Doctor who decided to do ECMO to save my life,when there was no more hope , Thanks to God and the Doctors and Nurses I'm alive. GOD BLESS THEM.

I'm very satisfied with ucla. As a cancer patient with 2am er visits at 27 with major cancer they do a great job in all respects.

UCLA Emergency Department is terrific. You men are extremely good. A professional, hardworking, compassionate and being concerned group of medical doctors, nurses and different body of workers. Thanks

Cream of the crop. Excellent patient care. Cedars is also good but UCLA is my number first choice

I hate this place. Two hours waiting for nurse one hour for doctor!

While any visit to a hospital is not great, UCLA has made healing both an art and a science. The staff are so thoughtful and talented, they are the best of the best. Because UCLA is a learning hospital it puts them on the leading edge of medicine. The UCLA system is magnificent, they keep you connected to all your procedures and processes that lead you to a healthy recovery.

My favorite medical center. Excellent care all around!

In 1981 my brother was hemorrhaging, and was seen by our family doctor, who ran blood work on him and it was determined he had leukemia.
A friend in high school also had a brother who was diagnosed with the same disease, and they shared with us who was their treating physician.
Dr. Ho was his name, and he came to see my brother at Holy Cross. With no time to lose he got permission from our parents to transport him to UCLA (the red brick hospital at that time).
I recall seeing so many oncology patients there, and how the nurses demonstrated such care and compassion with each one.
Anyways, Dr. Ho, and Dr. Grossman were my brother s doctors there, as he became a resident of that facility for about 3 months, in a isolation room. These doctors were on a quest to see if the bone marrow treatment could help cancer patients. What dedication these doctors and nurses had, and every thanksgiving they are remembered fondly, because my brother won his battle thanks to such caring team. When my brother was diagnosed he had just turned 18, and he is now 56 years of age. He is pretty much healthy, maintaining himself fit.
Dr. Ho and Dr. Grossman, remember you are loved, thought of, and being prayed for, so that you can continue passing all your knowledge to our future young doctors.
Because of you, I have been working at one of Los Angeles County hospitals in the San Fernando Valley named Olive View-UCLA MC.
My brother and our family are so greatful with you, the research teams, and the great nurses that took care of my brother.
Thank you, and thank you a million times over.
Respectful,
Irma Alcantar

Great facility with kind and helpful staff. Happy I selected such hospital for the arrival of my little angle girl

The one star is for the hospital existing. This is one of the worst emergency rooms... ever!! I don't know how this hospital received high ratings. Must be because they are staff and/or friends writing these reviews, or patients who were admitted and treated with the proper care patients deserve. The nurses, from the triage to the charge nurse are disrespectful and non-responsive to patients concerns and pains. If you are not having a heart attack, then they consider your medical condition a 3 or 4 out of 5 being the least emergent situation. They also mistreat sickle cell patients, believing that they are only there to receive medicine for drug abuse use. They have no knowledge of the severity of the pain of sickle cell patients, nor the damage that the pain can cause to the organs. I called from out of state while my daughter was there to request to speak to the charge nurse and one nurse became frustrated and hung up on me. When I called back, I spoke to someone named Amaris who told me that the charge nurse was not available and how could she help me. When I began to speak, she cut me off to voice her opinion of why my daughter had not been yet and that according to them her level of emergency is only a 3. She also would not provide me the name of the nurse that hung up on me, nor would provide me the spelling of her name. My daughter sat in the emergency for 3 hours before leaving, in extreme pain, worse than when she arrived because she was not considered an emergency as the nurse Amaris and her administrative manager, Eric stated. They also told me that she may have to sit for 3 more hours, they were not sure because they have other patients needing their immediate attention. My daughter had to leave and go to another hospital. I will ensure to write the customer care department, or whatever complaint department they have to file a complaint of the mistreatment and improper care of my daughter.

Best Nursing Staff. Best ER experience ever. Even the security guards were knowledgeable, helpful, and very kind.

Waited 3 Hrs to get seen in Emergency Room..Some staff believed I could walk even though I had torn my acl earlier that day.Wish I would've went to Urgent Care instead of ER at midnight. My fault slightly I'm just made at the ER BILL. Please go to Urgent Care if you can make it.$1200 Vs. $150 will save you.

World class facility, doctors, and support staff. We have several family members and Friends with serious medical conditions. We would go nowhere else. Very blessed to have this type of care in our own backyard.

Horrible!!! They are making you more sick!!! I was waiting 4 hours with high temperatures!!! They are just do not care!!!!

Amazing doctors, very knowledgeable and the building is clean and friendly.

I visited a friend who had to stay for 2 days after surgery. This hospital is updated, well lit, clean and his room is spacious. He had a great view of UCLA football field. Medical staff especially the nurses are caring and provided him with good care! They made sure his needs are met and spend time talking to him.

Ronald Reagan UCLA Medical Center, is good hospital

Very, very poor follow up care for critically ill and medi-cal patients. Botched Chest Wall Surgery... Chest wall deformity, two years..two months still having complications..no f/u phone calls...no referrals to oncology etc. Not a happy camper.

Go donate! Save a life! If you want to feel welcomed and appreciated for donating blood and have a fast easy experience come here! You'll feel so good about what you did when you leave. We need blood out there!

My mother was hospitalized here waiting for a liver transplant, this was very hard for her and our family after months in the hospital she received her new liver. During the wait and after the surgery the staff were the best and we are thankful for all their work. From the cleaning staff to the surgeons, all have to commended for all they do. Thank you !

These doctors don't listen to the patient.

They do whatever they want and there is no dialogue, nor understanding. And that is why my dad is no longer here.

Incredibly professional surgeons, compassionate and attentive nurses, cutting edge healthcare, excellent ER. We've experienced it all and are so thankful for their care!!

Now I gotta listen to Star Wars bs for another month. Ugh.

Saved my husband's life as did our wonderful donor. He is a liver transplant recipient transferred from Kaiser. They take the hardest cases other hospitals wont. We were there nearly one year in the ICU. They are like family to us.

This is probably the best hospital besides Cedars Sinai I myself was never a patient but have either taken others there or visited people there. Doctors are world class! Nurses are probably the top in the country.

Great Hospital and staff are very attentive. Privacy is of the utmost importance to everyone during their stay. However the answer to your questions are somewhat ignored.

I am very dissapointed. I am currently in the Emergency Department and I have been turned away because of my insurance. I have just entered the 3rd stage of MCL Lukemia and since they were they were rated one of the best I came here. It is a very unfortunate situation for me. So if you are not rich or famous stay away