UCLA Medical Center Reviews

Very clean, modern hospital. Staff are some of the most professional and dedicated.

Friday night around midnight, I didn't wait too long. I've been in ERs in different cities before and this has been one of the best experiences I've ever seen. Of course, I don't go in with high expectations to be treated royally, that is just absurd. I was treated with respect, everyone was patient and kind, and the wait was not long especially once they saw how much I was bleeding. I was never made to feel bad or insecure. I didn't get pain medication for a while because my blood pressure was too low but nurse Vanina kept working on my fluids and I eventually became strong enough for some pain meds. I saw so many doctors and nurses and they were all very professional. The scariest part was going into the operating room and the anesthesiologist was really outstanding, he knew I was really nervous and helped me to use the bathroom instead of having a catheter (because I freaked out about that). Our insurance had started the day before so we didn't have any card on us but the financial advisors were very kind, patient and understanding.

My family and I thank you so much my mother had her liver transplant here. If you or a loved one needs to get checked on please come here especially to get a second opinion. My mother was misdiagnosed for years and only found out she had an auto immune disease instead of hepatitis C. UCLA is by far the best for liver transplants

Thank you brenda whos an rn here she did an awesome job taken care of my mom. Keep up the good work you do.

UCLA Medical Center has saved my life twice, once in 2008 and again in 2016. Thank you, doctors, nurses and everybody responsible for my extended existence. You have been so wonderful!! But above all, so competently excellent in what you do. I trust my life and those of my loved ones to you any day!! Again, thank you from my family and I.

My son is in there write kno had a kidney transplant on last Tuesday praying for speedy recovery. He hav wonderful Doctors and staff taking care of him. Thank so much. To all of them

A place where patients and families are treated like all stars

My girlfriend had to come here when she was feeling suicidal. The doctors and nurses were very kind and treated her like a human being and with respect. She is transgender and no one misgendered her. (I'm transgender too and don't pass well at all but they even used MY preferred pronouns when they found out). They were busy as hell and still got her into a mental health center in less than 8 hours with full beds which is crazy fast for an emergency room. The other time we went in to a different hospital for the same thing it took 36 hours just to get her out of the hallway and they Never found her a health center to get treatment. Very kind and considerate doctors. Beautiful facility.

The medical staff and volunteers made my Dad's hospital stay so much better than it could have been. In a scary situation for our family, their good natures and friendliness were so much more than we expected from a hospital. The building itself is gorgeous--designed by I.M. Pei and his son! And the facilities are pristine. Their $12 valet parking is the best deal in Westwood!

My friends kids come here often. I think is a good place with hard working and good people.

First of all, why do people even go to hospitals when you have GOD!. Hospitals are not holy! I walked in, trying to donate a kidney. They asked me all these ridiculous questions like "whos is it?", "where did you get it?", and "why?". ITS NOT YOUR BUSINESS!

Great hospital.. top of the line. Always very confident in the level of assistance that they bring. My daughter was born with spinabifida and they took very good care of her.. back again for bacteria at age 3 in the hardware and i am always very confertable knowing that ucla can take care of it.. first of all its all glory to the most high.. my Lord and saviour Jesus Christ.. Praise the Lord

They turned away my mom n sister inlaw both sick and disabled and elderly telling them to stay home . they have flu symptoms and there is a pandemic - i couldn't get the time of day no matter who i called - refuse supervisors and administrators - leave me in hall when i go treat me different because of medi-cal dr dabby and her nurse are abusive they never answer or allow complaints from ucla Harbor to santa monica to venice family clinic - monopoly which harms the poor uses them as specimens for the poor- organized crime .

The ER of UCLA in Westwood is a sad waste of fabulous resources: bad management, nurses without direction, doctors that come and go as they please. I understand it is a students' facility and many do their practices there for free, but these patients have real lives with real health problems, and the lack of engagement, compassion, care and vocation is palpable when patients are being treated. It feels worse than social medicine, and the potential for being excellent is there, that's the saddest part of it all.

The wait was excruciatingly long as 7 hrs 35 mins. However once I had a bed all of my needs were completely taken care of. They were generous with pain meds, asked questions and LISTENED, were kind, attentive and superb. I've no insurance yet I was still treated to compassionate kindness and I am so grateful I went here! Yes it took me a few lifetimes to get in. But once there, I was completely taken care of with no meanness, hassles or judgement.

I would recommend anyone who is frustrated with horrid treatment by medical personnel try this hospital. They will change your mind about the entire field and remind you what is the definition of compassion. Kudos and god bless to all the hardworking staff here!

My boyfriend had been waking up feeling drunk even though he is completely sober and has been in a continuous mental fog. He actually got lost going home from the park. Granted we just moved and it's a park we've never been to, but we know the area really well and he nevwr gets lost. We took him to the ER at Ronald Regan. We were there all night with a toddler. We talked to at least three different doctors.No labs were taken and we were told that MRIs are only for stroke patients. The case manager said that they would try to move up his neurological appointment, but that's it. The Hollywood Reporter says this is one of the best ERs in L.A. I say Bull$*#@

That every doctor and nurse who works there / or here can say here I bring my family and here it has been cured, that they say and trust this location and doctors and nurses or nurses. Just as I trust for my dad that it could not be more

I have to give one star for the way this was all handled, not only by the hospital but by the Ear Nose Throat doctor.

Aug 31, 2018 was my surgery. I was not expecting it to be so involved for a minor surgery issue to clean out some infection and correct a little scar tissue. But on the day of, while my stress level was high and increasing, they are making you fill out forms...Why wasn't this done in the doctors appointments? Why wasnt I given the side effects or danger of??

As they were hooking me up to an IV, it was taking the nurse forever looking for a vein, meanwhile, im in pain just from the holes he was making in my arm, at the same time they want me to fill forms and to advise me of the side effects or what might happen if the surgery didnt work....Hey im only having infection removed from my sinus wth? Another Nurse took over and found a vein in less than 3 mins.

I asked them, I only want the injection to knock you out, but NOTHING else....after the surgery, I discovered after the surgery and a break down of the cost, at almost $800 each, 12 different injections, one being "Unclassified" and three being pain killers....why do I need pain killers while knocked out?? The others, I have NO IDEA.
The doctor told me before the surgery that she may be able to seal a hole that was made after a failed tooth extraction, left a hole into my sinuses, it is part of one of her specialties...The dentist who performed the tooth extraction years before, did not review the xray to see that the root extended into the sinus cavity! (that means, YOU DONT PULL IT) This is why I continue to have sinus infections...After the Surgery I questioned my doctor why she didnt seal the hole, the ENT doctor tells me "No, I dont that, you have to see an oral surgeon....Yet no Oral surgeon will touch it because it's a sensitive area. Another ENT doctor told me that he cant touch the sinuses until the hole had been sealed....so why did a UCLA doctor perform the surgery knowing the hole would still exist.
As of today, I'm in a major crisis with a sinus infection and a huge medical bill from a failed UCLA operation and NO one is willing to help!

The infection, is behind my eye now as I am losing my eyesight on the side of my infection, as others said if it reaches the brain, I could die.....Oh well, I guess this is what they mean...Life is Short! I will never trust another Doctor or Dentist again...all they care about is the thousands of dollars they make for their multi million dollar mansion!

And of course, while you are wigged out on the stress, they let you sign the papers that say "You cant sue us if we F*** you up"
At least, if I do die from this infection, I wont have to pay the $12,000 medical bill...The entire bill was $120,000 just to do surgery on a minor sinus situation! The UCLA DOCTOR SHOULD NOT HAVE PERFORMED THE SURGERY KNOWING THE HOLE COULD NOT BE SEALED UP! Why have the surgery then if another infection will occur???????
I'm also losing all my teeth because of the infection and the failed Sinus surgery, so Im doomed either way.

The worst experience ever!
Brought my mother 77 years old with severe abdominal pain. We came around 7pm. She was placed in the room for examination. She was checked by the doctor and the medical student. They had some idea of what it was, and left. Like I said we came there around 7pm and left around 6am the next day. During this time she was administered one dose of pain medication, ct scan and ultrasound. The attending physician never came back. She was left to be cared by medical student, who was nice but not a doctor yet. I understand, this is a teaching hospital, but there still should be room for compassion for people in general, and especially for someone who is older and in pain. Nurses- Sara Jean was just indifferent. She did not care, it was obvious she just wanted to be done with her shift. I have approached her several times, to tell her that my mother is in great discomfort and pain, she was eating some dry food on her station, and would just tell me she did not have any orders from the doctors, but would not even come to the hallway my mother was placed. Then she disappeared, apparently her shift was over. The next nurse, Calsy, was going back-in-force in the hallway but she would never came to introduce herself. We have learned it was her almost by the time we had to go home. When I was asking the personnel where our nurse was, one nurse told me that there was a trauma patient brought in, and everyone had to be there. I told her that my mother is a human too and in pain also to what she rudely told me that my mother is stable. I am not surprised that nurses don't have their last names on the badges.
Test ordering- It took 2-3 hours between the time test was ordered to the time it was performed, and about 3-4 hours to tell us the result.
In the end - we left the hospital exhausted, disappointed, and my mother felt the same, even worse. The tests been ordered were useless, we found out that the next day, in St. John's hospital where we had to go next day. No wonder, she was not cared by a doctor but by a student ( who was actually very caring and compassionate), and ignorant, rude and indifferent nurses.
I am deeply disappointed and shocked. I never want to be cared in UCLA emergency ever, despite enjoying working for UCLA health system, and being proud of my job

I have been three times with several different doctors and they were all great. But it's so expensive! Even with great insurance. They bill as an outpatient facility but didn't tell me. My insurance doesn't cover very much of that. They will also always bring a second doctor in even without consent and even for minor things like colds. This means that you are also paying a second co-pay. For a cold which I thought might have been a sinus infection I paid almost $120. At other offices I have paid only $20 so it looks like I'm back on the hunt :(

Love seeing the pet therapy dogs from the PAC Program visiting patients throughout the hospital. If you're a parent of a child in this hospital, consider brightening their day by requesting a PAC visit.

A family member recently had a lung transplant at Ronald Reagan. Truly every staff member at the hospital was kind, patient, and helpful. The surgery was a success and I couldn't imagine it happening anywhere else.

Best hospital I ever been too plan on driving an hour just to give birth here

$12.00 make sure your bring your credit/debit card to park

All i can say is definitely the best from the best. Top notch! Amazing doctors and staff.

Definitely the BEST doctors and staff! I visited the ER, it was clean, modern and...WARM...nothing like other emergency rooms. The staff was great from the security team to the administrative team to the nursing team to the physicians! The doctors had a "shift change" during the first 20-30 minutes of my visit, we were kept informed and involved throughout our visit. The first doctor advised us that his shift was ending and another provider would also attend to us AND still took the time to provide an exam, order xrays and have a very informative, interactive and interested discussion with us. His demeanor was professional, well-educated, highly interested, sincerely compassionate/caring. Easily one of the most, if not THE most pleasant and effective medical visits I've ever had. The next physician was equally impressive. Thank You to each UCLA Ronald Reagan ER team member who CARED (by every definition) for us while we were there. We felt like family. Thank you.

DR.HEAPS and his staff were amazing. Made me feel good knowing i was in good hands. Had s surgery and was treated with utmost respect.

Excellent Doctors and staff and the Nurses I appreciate all your help and taking good care of me and my family from my surgeries and after care was outstanding they re the Best Hospital on the South Coast #1 Thank you so much.

Great care after my daughter's kidney transplant. Her kidney donor had very good care too. Transplant team, doctors, nurses - all made the experience easier. Cafeteria was good. Parking is pricey at $12 a day.

It's a place where angels come together to save lives thank you

Kudos and god bless to all the hardworking staff here!Excellent service, but prices are really higher than usual.Best doctors, nurses, and customer service.

Excellent staff, easy excess off 405. Good staff to patient ratio. Facility is spotless, no hospital smells.

The worst of the worst hospitals in the world. Disappointed at my experience here. Very rude people and very rude staff. The nurses are very stuck up . I pray that no one has to come here ever.

Never have I met a less efficient hospital. Their triage system is outdated and the hospital does not abide by the standard EDLTA.

Great Drs very informed and proffesional id go here for any dangerous diagnosis. Id trust my life with them all.

Nurses and doctors are compassionate during our difficult moments.

I would like to say that UCLA is really good,cause when I was in emergency all the stuff from there,where good to me,if I get sick again I'm going back there again,well I don't want to get sick anymore plzzzzzzz

So update from down below. Today I had to take my son here to the ER and service was exceptional this time. It could be the time of day or that it wasn't crowded but everyone was sooo nice. Thank you to the team that was on shift this afternoon. 10/8/17

I love UCLA. My mom worked here for over 30 years. Looove my doctor BUT the ER Department is going downhill. I come on the 405 from Hawthorne any time I need to go to the ER. No one is friendly anymore!! Bring back the people who actually cared! One lady just ignored me when I was in her face asking a question. Really???!! Might start thinking about Torrance Memorial next time. Try them out and see how it goes

Excellent treatment I was hospitalized for a week and they treated me with a lot of kindness and respect very professional

The hospital and staff provided excellent care and service.

Best hospital, doctors and staff in the World!!! Went into hospital May 2018 very ill! Had a heart transplant, with the most amazing care. The doctors are exceptional and really caring, while the nurses and staff are always around for anything you might need or want. Always with encouraging words and advice from everyone. I could never express, in words, the gratitude I feel for the hospital and the transplant team of UCLA. I have been given a second chance at life from a hero I never knew and I want to honor that gift!

Worst ER in the world. Chest pains at night told to wait, wait and wait as 5 people went before me who came in after me. Called supervisor nurse yet she never called back..
Been waiting over an hour and a half.

Dr. Cameron, his amazing team and all of the folks at the medical center could not have been more helpful/wonderful! Even the team of folks cleaning rooms and removing waste were wonderful during my husband's stay at the hospital. We are returning for more care this week. Looking forward to their awesome help!!

I've been getting my Prenatal care at UCLA Westwoods High-risk OB clinic for almost three months. Honestly everything has been wonderful. The staff members in the OB clinic, as well as in the FDU and L&D units have treated me so well. Here's why I leave one star: Recently I've gone through some really bad stressful situations in my pregnancy. So bad that, my case worker, a wonderful woman there named Joan, recommend that I go into UCLA Ronald Reagans emergency room for a psych eval. I took her advice and went. WRONG DECISION!!!!!! I was treated horribly there. I was constantly laughed at and provoked by the security guards there. Eventually the situation became physical. They had NO FEMALE SECURITY GUARDS there. So I was undressed and completely exposed to SEVERAL males while laying strapped down to a gurney. (I'm a recent survivor of human trafficking). I was grabbed, arms and fingers twisted into very hurtful and odd angles, as well as having my hair pulled and being hit in the stomach twice by a security guard. One security guard put the back of his forearm on my throat. I told them I could not breather. Their response? "If you're talking, you can breathe". (Mind you, I'm 8 months pregnant. And I'm a High-risk pregnancy). This happened two days ago. The experience was horrible. Horrible enough that I am looking to get my prenatal care at a different place now. Because this experience has just ruined the way I once felt about this place. If you are someone experiencing depression or just needing someone professional to speak to, DO NOT COME HERE!!! Especially if you are pregnant! When you come in as a psych patient, you literally lose every right you have. Even your right to be respected.

Top notch facilities, probably the best in America. Employees are paid well and benefits are awesome.

You let one of the most important people in the world die

WARNING: Hidden charges/bills, ridiculous pricing

I would really like to know how they calculate the bills here because they don't seem to be based off cpt codes. Or if they are, they slap on a nice, fat extra BS charge. My daughter has severe eczema on her hands, which steroid creams don't help with. I brought her in because our family doctor didn't have any solution other than prescribing steroid creams. It seems that a UCLA dermatologist is the same. We explained to him steroid creams didn't work and we didn't want another steroid cream prescription. Guess what his solution was? Prescribe a steroid cream! The visit was well over an hour long, but the doctor only saw us for less than 5 minutes. We paid almost $350, which is ridiculous even for a hospital considering that the cpt code for a 5 minute visit, even for a first time patient, would $60 at most. We were cash patients though, so there was little we could do as they milked us for all we were worth.

However, it wasn't the unconcerned/useless doctor or the ridiculous bill that really compelled me to write this review. I want to warn all of you that there is another bill that they don't tell you about. They charged me with another $125 through the mail over a month after the visit. There wasn't any reason listed for the bill, so I thought it was a mistake. After calling them, they explained that it was a facility charge, which is billed separately from the doctor's bill. It costs $125 to sit in a room for less than 5 minutes.

Many of the nurses who care for ICU patients are incredibly warm, compassionate, and gentle, and the 3 Wishes Project initiated by Dr. Thanh Neville is a wonderfully humane program that honors the lives of dying patients and helps families cope with loss.

What an unpleasant experience I had. The female at the front desk who checked me in wouldn't know customer service if it slapped her in the face. My name must have been called when I went to the restroom and they did not even call out my name a second time.

I am currently living out east but i plan to get a certification so I can hopefully land a job here.

My father was treated here for a lung transplant and the staff and the doctors were great. Every step was explained in detail they were very patient and answered all of our questions. My father had a successful surgery and i would definitely recommend this hospital to anyone.

They are doing great things here. They even have valet parking in the emergency room entrance, Thank you Brian Regan for bringing this to everyone's attention

Do nor come here. We have been held prisoner for almost 24 hours right now with a promos my son would be admitted. They did this knowing they didn't have any beds, and told us a half hour ago that there are no beds. We are still trapped here under armed guard waiting for the psych doctor to talk to us. This is the worst hospital experience of my life, and I was held prisoner at the Bremerton Naval Hospital at attention for six hours at attention with a kidney stone attack my a bad doctor. Side bar, that doctor was reassigned to combat duty after I complained to the hospital CO. Please, someone I castigate this hospital for malpractice, false imprisonment, and refusing care?

very good because my wife born here so best service best doctors thank u for helping guys

Incredibly over-priced and I had major billing problems. They have an "F" rating on the Better Business Bureau because of their billing practices. You have been warned.

World Class Idiots. I brought in my brother for hear surgery and they had him walk from the lobby up and down cooridoors all the way to his room in an adjacent building. He had difficulty walking, had to hold the walls and I m looking at this half wit from UCLA escorting us down instead of having the single IQ point inside that cranium of his to see him struggle and wonder if he needs a wheelchair. DeJaVu all over again. Had the exact same thing done by UCLA in Santa Monica for another heart procedure. Wow. UCLA you sure are word class - idiots. Once ? Sure, it s a mistake. Twice in a row ? You have some basic problems with basic remedial competence and void of good judgement. I am floored every time I see a sign about UCLA and outstanding medical care - would that include checking in hear patients and having them hold the walls and basically limp to their hospital room? You look at this and go - wow - UCLA - if this is any indication of care or empathy for patients - then you ll probably kill half the people coming through your doors. The fact that you are in a hospital and nurses, doctors, supervisors are watching someone struggle up to their room without anyone raising an eyebrow points to how UCLA takes care of business - sloppy - real sloppy. Truly pathetic level of amateurism not found anywhere else but unique to UCLA. Run. Runaway from UCLA as fast as you can. These people do not deserve to be in any sentence with the word quality. Half assed Medicine is what UCLA is all about. Half assed half wit medicine. Steer away from these lobotomy jobs in white uniforms. They clearly don t know what they re doing.

Here the king of pop died. And that's why we want it!
Here the king of pop died. And that's why we want it!

I spent 6 weeks with my son in this hospital. My son had back surgery but had many complications due to his health condition. Every single person from doctors nurses , care partners, nurse supervisors, that took care of us went above and beyond . Very professional and human in the time that we loosing hope. They were there always smiling and helpful. thank you for the best service .

Very professional and their attention is excellent, they care about their patients.

Today was my last clinical rotation here at UCLA. Overall i am very thankful i was able to complete my hours here. The hospital is amazing and the hours and availability were perfect. UCLA is a well known teaching hospital. Almost everyday you ll see students walking around eager to learn. The amount of experience I ve gained working at this hospital has prepared me for what s to come. I give it 4 stars and not 5 because there were some days i would over hear some of the staff complaining about teaching students. I even saw some staff ignore and intimidate some. Although i wasn t one of the students who received this type of treatment, it really bothered me to see how such a prestigious hospital could have staff members like that working for them. I hope in the future this problem is resolved.

I was told they are the best. Well been here 7 hours horable pain. When I asked how much longer they said you are one of our longer waits sorry. I was in tears in pain and was told to go sit and wait. Don't come here if you really need help they will leave you waiting and take others ahead of you. I won't be back to this hospital. Update it was 11 hours before I was seen and the problems just kept coming. Will be filling a complaint.

Excesive use of force in mental patients who are minors worst than LAPD the security guards here have a mentality that everybody is healthy and they have to understand everything they said
Very disappointed,,,
Northridge and olive view are better handling minors...

Transferred to UCLA from my local hospital with a virus of the heart. Was there for about 20 days. After going through all the questions and testing for a heart transplant I was approved. During the week leading up to getting a heart they kept me alive and comfortable. During my time there I did not experience one not one single employee that appeared to be having a bad day. They all were very kind and caring. Amazed how much each person knew about me. The doctors are all tops in their field. The nurses were just as good if not better. The care from them made all the other stuff you're going through seem better. Needless to say my heart transplant was a success. It's been almost a year and I'm still amazed every time I go in for my monthly visit or test just how great these people really are. Still. Five stars doesn't seem like it's enough.
Thank you heart transplant team( coordinators, nurses, doctors and everyone in between)!

I like everything but subway has bad costumer service 4/23/2017 I thought they were tired but I noticed they were really rude

Terrible, Dr.Kozart is abuser, neglecting medical emergencies, said had mental illness which does not exist,loosing life, terrible place, terrible suffering . Maybe was different ucla medical center location?

Save my son life.love them great staff the best doctors.

I had my best friend transferred here when she was dying in another hospital's ICU. They saved her life!! The ICU staff was amazing, I have nothing but good things to say about this hospital. The facilities are top notch and the service was of great quality. I will be forever grateful of the ICU staff at UCLA of making a very difficult time the best it could be.

My sister was hospitalized here. Friendly staff. Very specialized hospital. The doctor in other hospital wanted to remove almost half of my sister s stomach but UCLA only took only a very small part of it . Amazing work. A+ cleaned environment. Teletracking patient is outstanding, too.

Late post. They treated us as if we made up a story about my 9 year old daughter having really bad chest pain. After listening to her heart, and an x-ray they questioned her again about being abused, and quickly tossed us to the side and said "they "THINK" it's breast development". I need a doctor that can tell me what's wrong with my baby, not "THINK" I can think for myself at home. That happened July 2nd now it's July 7th 4:37 am daughter can't even sleep cause of the pain I know it's not BD. I left this place feeling disappointed.

Update: April 24 2018: We found out it was Costochondritis.

The best hospital in Los Angeles! Clean and very organized(: The nurse who helped me was really friendly and sweet. I injured one of my finger and had to get the blood in my finger drained out. She really made me feel alot better during the process while she was explaining what she was doing during each step. My nail grew back completely after half a year like she said:) I love it here soo much!

The doctors doesn t look at your problem at all and they hours and hours to check the patients there service is trash these doctors need to get more educated

LookIng forward to bring Mrs. Sylvia McColl to fine the best care and a cure.