Total scam, kept charging my credit card even after I asked them to stop my services. I had to block them off my credit card so they would stop charging me without any authorization. Total rip off. The UT has become obsolete and irrelevant. It was really hard to give a one star. There needs to be a no star option just for the Union Tribune.
This company has people selling their subscriptions under false pretenses of getting coupons as the main selling point. As a customer when you call to report a newspaper issue they say they will resend and then never do. When you call in for a 2nd time because they haven't sent it they say they will forward the message to their contractor. When I finally cancelled (after being refused to be allowed by irvine) they said they would refun my money and now they are claiming it is "in the mail." I have never had this much issue with ANY newspaper service in the states I have lived in.
A newspaper shouldn't endorse candidates (like this does.) Think about it, they will report good things about their candidate of choice and bad things about the opponents then omit bad things about their candidate of choice and omit good things about the opponents effectively campaigning. Could be all true, but SELECTIVE OMISSIONS can be just as bad as fake. Don't trust any newspaper that endorses candidates.
False advertising and solicitation.canceled paper a month ago and still receiving it.
I bought the Sunday paper from a nice young man named Jermain. Even though HE did his job the ball was dropped in distribution apparently. It s been 2 weeks & though I was told I would get the paper, I have not. I shouldn t say I, but I ordered it for my 81 yr old mother, who is upset that her paper hasn t come. How does a business stay open with this behavior? I will update this posting if we ever get it delivered regularly. Be cautious.
Subscriber Services, billing - - absolutely HORRIBLE customer service. The billing process is HORRENDOUS (they just constantly try to force you sign up for automatic deductions)
Not happy we haven't got our news paper for 3 days now n I pay my bill
The Union Tribune newspaper is a thief. I had a subscription that was on an automatic renewal with my credit card. I discovered that my card was being charged every 5 months instead of 6 months. When I called to question the billing department, I was told that there could be up to 10 special editions of the newspaper each year. There was an extra charge for these special editions. The paper would bill a month early rather than at 6 months to cover the cost of these special editions. I was never informed of this. So I cancelled my subscription which had already been billed to my credit card. The UT refused to credit my card for the balance of over $142. Instead they claimed they would send a check to me for the refund. That was more than 2 months ago and 4 phone calls. The UT is lying about issuing my refund. Do not ever use the autopay feature with this newspaper! The UT will keep your money as a good thief always does!
VICTOR ARTURO ZAMUDIO SR 1234567IOLLC. KING VICTOR ARTURO ZAMUDIO SR 1234567IOLLC.
Get your local news somewhere else. SDUT is owned by the LA Times, they print and employ people outside our great city, customer service is outsourced to Southeast Asia. They used to be great, but now are just deplorable. I would recommend deleting this subscription.
I went here on a school field trip, personally it was great I was Expecting an old fracturing with a bunch of grouchy people with typewriters, and it was high-tech, clean, people were working and nice, I suggest taking more young people here
It is amazing the disdain the U-T San Diego has for its customers. I have subscribed to this paper for over 30 years, and 20 or so years ago if there was a problem and I called, there were competent, literate people on the other end of the line to help me. Today I just called about a problem with their non-responsive website and the customer service agent was barely literate and very unhelpful, stating they they are having ongoing problems with the customer account portion of the website and there was no resolution in sight, and he refused to connect me with a supervisor. All I wanted to do was update my payment method, but if they do not want my business, maybe I should switch to the Los Angeles Times! Sad to see a decent paper slide into customer service hell. They deserve to lose market share big time!
So disappointed customer service moved to the Phillipines, no one to speak with locally. We are told it takes 3 weeks to start new hardcopy door paper service. Unacceptable.
Terrible customer service/billing department. Not worth the hassle of having paper
The SDU-T seems to think they are the quasi Supreme Court of San Diego County. Very anti minority and anti organized labor. They are owned by a hotel magnate, among other things, so what's good for the tourist industry is good for everyone in sd. They forget there is more to sd than west of I-5/ and north of I-8 except for reporting crime or perceived city/county employee misconduct.
This paper turned onto a liberal mouthpiece with no regard to truth and fairness. You should be a BALANCED news outfit, yet you smear anything remotely connected to the Trump administration each and every day, while totally ignoring the the stunts pulled by the Liberals. Yes, I happen to be a Conservative reader and you keep forgetting that we were once the base of your subscribers.
I, for one, am DONE.
sandiegouniontribune.com