Twelve Hotels Reviews

The valet service was very poor! Vehicles, including mine, were lined up on W. Peachtree for more than 10 minutes trying to get into the motor lobby. Only after a call to the front desk from my car did things get to moving again. It should not take someone to call from their car to get things moving.

It is nice and clean and the service was great.

First time visitor, and it was very nice, the women there was very grown and sexy.

Nice rooms. Beds were comfortable and the only noise was from the street but expected in a downtown hotel. Worth the money and will stay again

I will never ever ever ever even think about staying at this hotel! If you going to Atlanta I m telling you book another room! The worker here are rude af! Room over priced. And I travel a lot and will book a super 8 over the 12!

Hotel is great. Good location, Modern and clean. The restaurant food could be better. If not for that, would be 5 stars

Good location, easy access and next to Marta. Rooms were very clean and spacious.

I came here (Catch 12 Restaurant) for a birthday celebration. The decor is nice and the service was good. The menu was very limited. I ended up ordering a ceasar salad and lemon pepper wings. I was a bit disappointed because Catch 12 is advertised as a seafood restaurant. Welp...there were only 2 seafood items on the menu. No sweet or unsweet tea. However they did have Coke, Sprite and Diet Coke. In my humble opinion, the overall experience was just ok...oh..one last thing. The birthday girl(woman) ordered lamb chops. Upon arrival of her food to the table, one of the lamb chops slid off the plate and on to the table. The server did replace the 1 lamp chop. Most establishments would have replaced the entire order. I probably won't visit here again. It wasn't a terrible experience but overall it was just ok.

Great Spot & Staff... Breakfast Bar off the Chain n Rooms "OMG"

Nice hotel but service can be improved. I have. had trouble with Valet everyday since I checked in. They need some training. The rooms are spacious and beautiful. Location is convenient... I would stay here again

Good spot but parking is difficult if you don't wanna do valet.

Very friendly staff, large and spacious rooms that were comfortable. Photo taken from the balcony

I was in Atlanta for four nights and my room made me feel like I wasn't in a hotel. Full kitchen, den area, and a separate bedroom. It was very nice and comfortable. This is my go to hotel when I travel to Atlanta in the downtown area.

Pool closes way too early in the summer. It s still light outside. And pool maintenance man was creeping on me and my friend while we were trying to relax. Then he called his buddy and he just stood directly behind us watching us. Super uncomfortable. Literally doing nothing else but watching us maybe touching himself too. It was weird Just creepy. Won t be back

The suite is nice, but the rates have gone way up after Marriott bought them, and I couldn't use my rewards points since I was there during a special event.

Nice looking hotel. There was a roach in our room. Unacceptable.

Clean and Spacious rooms with kitchen area.
Good view of the city from the balcony
Definitely recommend this Hotel in Atlanta downtown. #twelevedowntown #atlanta #marriot

I attempted to check in today after traveling from Florida & was told by the front desk he could not accept my driver s license because he thought it was fake. I ve never had an issue before with my ID not even with TSA. I didn t have a second form of ID and was forced to return back home. Despite the fact that the smell of marijuana was all over the hotel lobby to claim my ID was fake was surprising to me. After providing the front desk with my car registration to show it matches my driver s license number and it was in fact me I was told he ll be doing too much if he looked at it. I ve never been so embarrassed in my life so no, I will never recommend anyone to stay at this hotel.

Beautiful hotel. We enjoyed our stay. The room was suberb!

Stayed on a family vacation. Booked a one bedroom and we were lucky enough to be upgraded to a 2 bedroom upon arrival. Facility was very nice and clean. Pool was nice and had a nice pool deck. Location was great, just a short walk to all tourist type places. Certainly a place we would stay again if we are in need of a downtown stay. Staff was very nice and friendly. Also right next door to a MARTA station if you need to use public transit.

Nice hotel, a few issues with my room, but overall very nice!

Service was almost immediate , the attendants seemed aware of surroundings. It seemed somewhat clean, there was wall paper coming of of the wall in the pool area and there was a strong smell of Mary Jane.

Nice spot in the middle of the city with great service. Not only a good place to own a residence, but when traveling from out of town into Atlanta it is a good place to land.

Really nice hotel. I enjoyed every minute of my stay here. Can get a little pricey but you pay for what you get. Everything worked perfectly in the room. Room service was professionally and breakfast was great. Definitely will return again.

The rooms are amazing love the set up and artwork . The staff that greet you from carport to checking in seem nice. But we went to the restaurant with my sister in-law and her family. The waitress was horrible with an attitude. We got warm food overall I was very upset about the service( coming from someone who used to work as a server) but the food when warmed up at home was delicious

The room is gorgeous. The check-in desk is helpful and organized. The restaurant is amazing with a fantastic wait staff. A genuine diamond in the heart of downtown. Nobody else should book here so I can continue to keep the luxury to myself.

Nice neat and clean great room service and validation

Always outstanding service and great, friendly staff. Central city location.

Spectacular view and awesome food a dream home away from home

Amazing hotel. Loved it. The rooms were amazing and the view of the city was perfect.

Our stay was absolutely Amazing for my husband's overnight birthday Rendezvous!!! We will definitely come again!!!

I had a very pleasant stay here. The staff was very friendly and accommodating. The rooms were clean, roomy and nicely decorated. The balcony in the room and the rooftop pool both provided nice views of Downtown Atlanta. Check in and check out were both speedy. It was definitely worth the price per night. I would absolutely stay here again. A+

Don't. Just don't. Unpleasant experience from the get go. Come to find out they are filming a movie which they had claimed to "have sent an email out" and as loud as it's been and all the smoke from the set and loud gun shots and such. It deserves a phone call kind of thing. I did not get any email. They closed down the bar and room service. Offered no sort of compensation and still they proceeded to charged there already overpriced prices for accommodations. The rooms look like they lost funding mid constructions. You can tell the ceiling is just plywood with a spray paint on it and all the spots they missed and blotches of different colored paint all over. Two different sets of pots and pans neither a full set nor do they make a full set. They didn't even warn us about the whole rearranging for valet it was more like figure it out on your own. No hot water for the shower either. Maid just barges in without knocking and continues to shout while you can audibly still here our TV in the room. She was halfway in the room before I got up to catch her. We still didn't even check out for another day. They can't even keep the little snack center behind the bar stocked or make an attempt to stock it. It is definitely not fare to the guests in the hotel. I'm truly surprised Marriot is allowing this hotel to operate in such a fashion I would not come here again. Go to the W around the corner instead or even a super 8

I went to 12 Hotel today for breakfast while I was waiting for a friend to meet up for lunch. The restaurant staff was friendly and the food was okay, but there were maintenance workers right behind using loud equipment behind me as I ate at the bar. So I quickly finished my food ($25 for an omelet, sausage, tea, and soda) and decided to wait in the lounge and catch up on some work.

A security guard with the hotel approached me asking if I was a guest of the hotel, I told him I was not but had just bought breakfast in the restaurant and was waiting to meet a friend for lunch. He walked away.

He returned again a little while later, threatening to make me leave the lounge area despite his acknowledgement that I was a restaurant patron and the fact that I was simply minding my business, doing work in an empty hotel lobby area with active construction in the restaurant area.

I left immediately but walked away feeling offended and disrespected. I ll never return here for food or lodging and will encourage my network to do the same.

I am a repeat guest at the Twelve. Whenever my friends and I visit Atlanta for Dragon Con, we take it as a given that we will stay there. The staff are usually courteous, and the hotel itself is sited well with respect to the convention. The most outstanding feature, however, is that each guest room has a refrigerator, microwave, oven, and range. To go along with these, the staff will provide cookware upon request. This allows guests the tremendous benefit of being able to buy groceries and save money by not having to eat at restaurants for every meal during their trip.

Captures the modern style and contemporary charm of progressively forward cities like Atlanta. Located in the heart of the city, you don't need to be a celebrity to feel like one @ The Twelve.

Disgusting and rude housekeeping. Rosa nasty housekeeper didn't want to clean my room properly. Ghana not taking the necessary precautions by following Covid19 guidelines.

Nice hotel guest services are professional but the housekeepers are horrible.

Parking attendants will make you wait 20 minutes for your car, especially the day staff.

Keep in mind they are not following proper social distance on the elevator.

The hotel is nice Shay the house keeper supervisor needs to do better with her staff.

Their were several customers with sagging pants and no mask....
Not the standards of Autograph Marriott maybe this would be acceptable at the courtyard or Holiday Inn.

Very modern suite. Loved the artwork all throughout. Clean facilities and great staff. Plan to book here again on my upcoming work trips to Atlanta.

Service was great. Was not too impressed on the room for the amount of money spent

Very nice size rooms. Excellent customer service skills and beautiful views.

The Residence at 12 Centennial Park are spacious and modern. Exceedingly safe with a doorman and locked elevator.

Beautiful Hotel. Huge Room/ Suite with a full kitchen, living room, and balcony. Amazing views of Atlanta. It was Really Amazing.

Great property and excellent service. Really enjoyed our stay.

My son loves his home, the building always smells so great

My boss and his wife from China are staying there. So far, they are very pleased with the room and location. Seems to be a good place to stay for a short visit to Atlanta.

Rachel at the front desk is amazing. Super accommodating to all my questions about my stay!

The Front Desk Reps were not very inviting. The Lenin in the room was not clean prior to our arrival. Although we paid for valet we had to retrieve our own vehicle. The highlight was The Food and Drinks and service we received at the Restaurant "Room" our server was very nice and conversational

Whenever you are in Atlanta this is the best hotel to stay in very luxurious.

Excellent stay. Suites are modern, well maintained, cleaned to COVID standards, well appointed suite. Lobby area has a great set up for leisure with a full bar and restaurant. Great food at the restaurant at decent prices.
Titanium Elite status recognition was provided. Staff is friendly, courteous, and personable.
Great location in the downtown Atl area. Highly recommend Twelve Downtown and would return when in the area.

Valet will say they will give you VIP parking for $20on top of the regular parking fee of $36, but you still have to wait forever to get your vehicle. No room service because of Covid. No spa. no robes no breakfast. The bed had a dip in the middle and it was just terrible to sleep on. There is no way I would book here again. we canceled the rest of our stay to go to another hotel.

Nice hotel, 99% of guest wore mask .. you always have a few who don't follow the rules. We had a suite with a living space and kitchen.. very nice. Must have a key to access, so we felt very safe. Will stay again.

I love the room, the view and the location. My only issue is that the people working the counter at check in were all non US citizen and it showed through more than accent. It showed when trying to get information about the area.

Very nice and attentive staff. Wonderful experience and we will return.

Amazing rooms with full kitchen and suite. Start was great!

Worst hotel ive stayed in. Front desk staff was very rude and unaccommodating.

Besides their ill mannered harassing night security guard, the stay/room was amazing. Room service was quick and very nice.

I was visiting a friend that lives in the bldg. Great apartment with balcony.

The valet was very friendly and inviting, despite that I was only dropping someone off. When I happened to show interest in returning as a guest. He was very informative and let me know I could return for a tour.