Troy Regional Medical Center Review

My mom had chest pains and came to this hospital. The nurses were trying to get an IV started and couldn't get one. Dr. Ahmid or however you spell it came.in and jabbed a needle in my mom's neck and punctured a tumor in her arm. She has cancer. The nurses made him stop and they can't draw blood because her veins keep blowing. That Dr. Wouldn't let the nurses give her something for pain and she has 14 needles holes in her. We will NEVER come here again!! I'll drive her to Enterprise or Dothan before I bring her back here!

My review is more employee oriented but I m so grateful that TRMC has employees like Alicia Whittington employed. She went above and beyond the call of duty to assist me in my time of need. Thank you Alicia!!!

I came the ER with my mom after work on Feb 12 she was very very sick. I was impressed from triage thru discharge with the service that the ER staff provided her. Our stay began at the end of first shift and spilled over into the second shift. The physician and nursing staff on second shift were just awesome. They made her feel comfortable and cared for, they made her laugh even though she felt like crying. I watched the 3 nurses involved in her care come in and show me what team work looks like. They were very respectful, courteous and polite. Thanks so much for taking such great care of my MOM!!!

The call it the region of death for a reason.. The nurses are somewhat friendly but the doctor's are usually snooty.. Almost always have a bad experience any time I go here.. Will most definitely be going to Enterprise for any other visits..!

Emergency room physicians are prompt and efficient Wait time is very short Great experience every time I visit

I had a painful Stye on eye went to ER they took good care of me I was done in 30 minutes really fast service

I can definitely see why this hospital only has three stars. I would give ZERO if possible. I went to the hospital with my four month old daughter on Sunday at exactly 3 in the evening. There was only 2 people in the waiting room for the ER. My daughter was running a low grade fever but for a four month old baby who is coughing and wheezing..I would say that it is a serious matter. We waited for 3.5 HOURS before getting called back to be seen...Yet people coming in an hour or two later got called back ahead of us for things such as "suspected broken finger" and, in one case, diarrhea. Yet the four month old BABY who has a fever, coughing, sneezing and crying hysterically doesn't get seen for almost four hours?!?! Take this any which way you want but that is absolute BS! An infant showing symptoms of that nature shouldn't be taken so lightly. Hell, there was a couple to the left of us that came in around 4 and the lady had not one but TWO seizures sitting next to me...in front of the receptionist! Did she help? Nope. Did she ask if she needed anything or was okay? Again nope. The husband had to help her and the lady got so upset about the lack of care with the staff that she had her husband wheel her back out to their car and they left! That is both sad and disappointing. Such a lack of care. I do not recommend going to this hospital if you need immediate attention. Take your chances elsewhere. It was my first and definitely last time using this hospital.

Just had outpatient surgery by Dr Liljeberg. Everyone from Dr York to Crna to the nurses were great. Thank you.

I came here because I thought I had appendicitis (it turned out to be a ruptured cyst), but I was not seen by a doctor and they messed up my insurance and tried to bill me for the whole thing. It took me days of calling them to figure it out. I also had to go to another dr to get X-rays and an ultrasound to figure out it was a ruptured cyst instead, once Troy Regional saw I wasn t running a fever they just let me sit in that little room until someone stopped by to let me know no one would be seeing me. Save time and go to Flowers Hospital in Dothan because you ll probably end up there anyway.

I had a three week stay at this wonderful hospital. The staff was very kind and followed procedure. They were prompt when answering the call bell. This is the best hospital experience I have ever had.

I'm sry I ever let my boyfriend stay here !!! He came in puking blood through the ER was admitted before he was even checked out by doctor !! IT WAS 28 F-ING hours before he was even seen then before the Dr came a freaking surgeon came 1st w/o any kind of diagnoses ....Now its been 3 days no food and no procedures !! Now that's the doctors !! On the other hand the nurses have done a SUPERB JOB !- I FEEL BAD FOR THEM !!! I DO KNOW NOW WHY ITS CALLED THE EDGE OF DEATH !

I visited Troy Regional Medical Center's Emergency Room following a recent accident, and I left very impressed. The registration person was very friendly and I only waited about 2 minutes after registration to be taken to the back. My nurse was attentive, took time to explain everything she did, and always asked if I had any questions. The doctor (Dr. Veppa) told me everything he was going to do, why he was doing it, and also asked me if I had any questions. The radiology tech was nice as well. I was well pleased with my care and with the time it took to receive that care. Keep up the great work!!

Stay away from this ER, there are some good nurses here but sadly the bad out weighs the good. The doctor s are useless. You are better off driving to another city for a ER or go to urgent care. I will never go to this ER for anything ever again.

I had to visit the E.R., the staff was so kind and helpful. The ER physian took time and explained what was going on and patiently answered my questions.

I had surgery on my forearm and was given great care by Dr. Liljeberg, Dr. York and his staff. I highly recommend them for any of your orthopedic needs.

Stay far away from the ER because the doctor sent my granddaughter home with dizziness/syncope episode and a critically low iron levels without any further investigation such as a simple hemoglobin and hematocrit level. But trust and believe she will be reevaluated at another hospital and God forbid I hope she s ok because if not this hospital will have to answer for their inadequate evaluation and interventions.

They put my sons sling on BACKWARDS, another little girls sling on incorrectly, and were slow as slugs on everything else. My friend stepped on a rusty nail and all they did was put some peroxide on it and slapped a band-aid on it. My two week old was running a fever and I took him and all they did was check his temp and charge us $500+ for that. If its a life or death or even an mild injury, GO SOMEWHERE ELSE!!!

DO NOT GO HERE!! The doctors are awful they are known to misdiagnose. The misdiagnosed me for a head injury and ran multiple unnecessary test. The. When I was leaving they charged me over $4,000 just for an X-ray and a doctor to take my blood pressures. After they finally got my insurance correct they still charged me 3 different time for a total of over $800. I repeat even if money isn t a concern for you do NOT go here.

I was being generous with three stars. Self explanatory. Had ultrasound very unpleasant. Scheduled for outpatient procedure, feeling very uneasy but my doctor is wonderful.

Dr. McRae and the staff at TRMC made sure our son was well cared for while he was at TRMC. We couldn't have asked for better service.

Some say bigger is better....but I totally disagree when it comes to healthcare! My mom had back surgery a few weeks ago in a large facility in another town. The care she received there was less than adequate which led to her being discharged home too early. The next day I took her to Troy Regional Medical Center ER where she received immediate outstanding care. She was admitted to 3rd floor & later transferred to the hospital s Swing Bed Program for rehab. I truly cannot say enough wonderful things about the exceptional care she received at Troy Regional Medical Center! Everyone was phenomenal...from her sweet housekeepers to the Chief Nursing Officer! We could not have asked for better staff or better quality of care! My family is so thankful for our small town hospital!

You can be feeling your worse and think everyone is on drugs the only reason I go to the hospital in my home town is for help and they ateean from the front office to the et doctor note to doctor everyone is not on drugs dir just need help

Awesome facility. Incredible group of Medical Professionals and trained staff actually honoring their Pledge of the Troy Regional Medical Center.

Went in with abdominal pain, got a CT and they told me I had cysts in my ovaries. Went to a specialist, paid money for them to laugh at me they looked at the CT scans. Turns out I had no cysts at all, and they misread the scans. How do you manage that? Awful Awful facility.

I had to visit the E.R. today because I thought I had the flu..I had all the symptoms so I went to take a flu test. In the beginning the nurses were great! Even the doctor (robledo) was very nice. The nurse took a swab for both the flu and a strep test. They left, doc come in and talked to me. Then an x-ray tech come in to take a chest x-ray. But here's where things took me aback...not ten minutes after the x Ray tech left a male nurse(not my assigned nurse) come in saying time for you to go. Like I'm getting evicted! I was stunned! I ask about the flu test,. He just says negative so I say well then what's wrong with me?!? He says "oh it's just a virus, heres your prescriptions"
Like what?!?

I recently scheduled a mammogram and a follow up ultrasound and was very impressed how professional and kind the radiology and registration staff was throughout the procedure. No waiting and results the same day by the radiologist and my full report a few days later in the mail was simply the best I've ever had.

Never ever ever go here!!!!! The facility itself is like a aged mental hospital. The only surgeon (a condescending MORON) misdiagnosed me with cancer and sent me to Birmingham via ambulance since, in his words, he "needed someone smarter" than him to look at me. Not a great vote of confidence for this facility. I fought him about this since I felt perfectly capable of driving to Birmingham myself. He said he called my insurance to make sure that the ambulance would be covered and he LIED...it was not. I was counseled that I would have my ovaries, uterus, and spleen removed in the morning. Then the real doctors in Birmingham realized this was ridiculous. Turns out I did NOT have cancer of any sort. Youre better off driving yourself to Montgomery while a heart attack progresses than checking yourself in here.

Went through the ER with a spider bite. My leg was infected and very painful. When the Doctor finally came in he walked up to me and said oh you have an abscess. I explained to him that it wasn't a simple abscess and he completely ignored me and walked out. He sent the nurse in with two bactrims and an ultram. I explained that my surgeon told me not to take ultram because of my ulcers and the fact that I was already scheduled for sleeve surgery. They refused to give me anything else. She handed me two prescription, bactrim and ultram and sent me home. I took the ultram because the pain was unbearable. Within two days my leg had swollen to twice its normal size and I began puking up blood. My surgery had to be postponed and my leg is still swollen and painful. This is a horrible hospital that will be very lucky if I don't sue them for all the pain they have caused me.

My husband had his gallbladder taken out there and the staff was phenomenal! Everyone from the pre-op to the discharge was great. We can t thank everyone enough!

Dr. Richardson was a great doctor to my daughter. He was very attentive and made her feel comfortable, explaining everything as he was going, when making her feel better. The nurse was very helpful when telling me what to do and not to do with her injury. Best experience I have ever had at Troy Regional Medical Center.

I was in Troy shopping while I was 7 months pregnant and I fainted at the Piggly Wiggly near the hospital. When I got to Troy Regional Medical Center they saw about me quick, fast and in a hurry. I felt like the number one priority. They ran many test and finally diagnosed me. I am so grateful for the staff their at Troy Regional Medical Center! Thank you guys so much!!

Great experience in medical detox. Dr. Dulaney was incredible. The nurses and patient care techs checked on me around the clock. Victoria (nurse) was so nice and helpful. If considering medical detox here I would definitely recommend.

The nursing staff was extremely professional and treated my elderly family member with the utmost respect and empathy. My family and I were pleasantly surprised by the caring and supportive atmosphere. We were also pleased with the quality of care and the cleanliness of the facility.

New name and a fresh coat of pain(t), same old "Edge of Death".

I had to take a friend there this summer with severe abdominal pain. While he was being treated in the ER I went to admissions to start his paperwork. The admissions lady said that they had no idea he was back there despite the fact I heard the paramedic radio ahead his information. Upon entry they gave him a standard IV bag to increase his fluids but nothing was given for pain. For half an hour the only person we saw in his ER cubical was the admissions lady who wanted his credit card so she could charge the insurance and get his co-pay. He was in so much pain that he could not even move the slightest bit without excruciating pain. A nurse finally showed up after fifteen minutes later to take him off for some test. When he came back he was still in extreme pain. We asked the nurse if she could do anything to help him out. She only said "I'll let the doctor know". We never saw her again.

The admissions lady made another appearance to let us know the hospital had successfully billed the insurance company and that his payment was successfully made and gave him the receipt.

After another twenty minutes another nurse shows up to administer some medicine (that was not in the pain relief category) We asked her "Why does he need this medicine?" Her reply is that "they think it's ********* that's the problem." We asked again if there was ANYTHING she could to help him with the pain. She said. "I'll let the doctor know."

Another fifteen minutes later a discharge nurse shows and another nurse shows up. The nurse says she's got something to help with the pain and pushes it into his IV with such force that he's now screaming from having someone grabbing his IV hand and from pushing a medicine extremely fast. The discharge nurse starts telling us what the different papers she's handing us are for.
Not once did anyone come in just to check up on him or see how he was doing.
We NEVER saw a doctor. I understand that the nurses are the backbone of the ER, but a doctor never showed up to tell my friend what was going on, answer any questions or say why he thought that ******* was the problem. For all we know there was no doctor. It may have been the nurses acting on their own.
Our 2 hour visit to the Edge netted us with 4 nurse visits, one admissions visit (twice) and no doctor at all.
Fifteen minutes after we left the hospital he was still in extreme pain.
If you are seconds from death then go here as a last resort. If you have some time, then you are way better off getting the ambulance to take you Montgomery or Dothan.

I'm being nice and giving them 2 stars because he didn't die there.

The mental health area is on the 2nd floor.
These people deserve to be on the 1st floor. Fresh air and sun
on their faces.
It is not fair to them to be locked away from the world!

Just had my mom in TRMC and was given great service.

Completely horrible place to go you will be waiting for atleast 3 to 4 hours till treated

They took great care of me here! Knowledgeable staff, up to date equipment - I would definitely go to TRMC again.

We were very pleased with our treatment in the er and ICU, the staff was completely amazing. We did have issues on the 3rd floor before being moved to the ICU, so I'm giving a 4 star. However I'd like to thank the staff who did do everything to make those issues better. This review is fully on staff and treatment. Bc the room on the 3rd floor was awful, it had no ac and the heat had a mind of its own and the fan they brought didn't blow anything. Everything was torn up and work in progress signs were posted. But a big thank you to:
Kim in er
Alicia er
Nurse practitioner we
Samantha er
Nikki 3rd floor
Auburn 3rd floor
Jordan 3rd floor
Kathy ICU
Kim ICU
Brenda ICU
Respiratory that came in ICU
Otis respiratory
Carrie ICU
Even the security guards were very nice
And the 3rd floor nurse who made sure our issues were noted and handled (I'm sorry I forgot her name )
The only person we met who I feel needs some work on patient interaction would be Donna from respiratory but overall we are pleased.

A big thank you for mullinax from chchc for making sure my son was properly taken care of.

I went in ER visit for a cluster headache/ TN. One of the most painful conditions a person can be diagnosed with. The attacks are usually an hour in length but need to be treated pretty quickly. The first resort is an O2 for 15 minutes. These headaches are so extremely painful that I have to be restrained to prevent self harm. I sat in the waiting room for an hour to the point my headache had subsided. I kept feeling like I got treated like a drug seeking addict. I told them I couldn t take certain painkillers beforehand and requested the most effective treatment for my condition as soon as I came in. I was given a loratab and an a antiinflammatory via IV drop after I told them the attack had subsided. I spent hours drugged unnecessarily. Now I m i have them charging a former insurance policy. I ve been in three times and called them for weeks with voicemails with no answer back. I m staring at 2400$ worth of medical bills. I ve even have my insurance trying to call them to straighten it out being sent to voicemail. I get better treatment going to my primary physician in enterprise without an appointment then I do trying to use Troy Regional s emergency medical service. There is even a joke if you re about to die, it s better to drive to flowers then bet your life on Troy Regional. I should of heeded that advice.

Thay are really sorry and don't really know anything I been living in troy for 10 years I never go to troy

Here @ present with daughter. Always very slow...even if you're almost dead. Nurse didn't xray all my child said to hurt her. Claimed they didn't have heat packs for my clearly swollen face in which all hospitals have them. We have been here over 2 hours and still no doctor.

The nurses were great. Very helpful and kind. Had a procedure and was on my way. Great team.

Had a great staff that was committed and concerned for my health.

They almost let me die. they told me nothing was wrong. went to Flowers Hospital and I had 100% blocked arterie in my heart. Had to have two stints. Do not go to this Hospital...

I recently experienced a medical emergency that required two days in the hospital. The physician and staff were very professional and I could tell they had my best interests in mind. I am very thankful we have this little hospital in my town. I left feeling 100% better than when I was admitted thanks to all the people involved with my medical care.

I was impressed by the level of expertise from from all the faculty! The kindness they showed me too! Thank You Very Much!

This hospital is terrible. My grandmother was in there and her machines started beeping and we told them multiple times and they didn t come in until 10 minutes later. she could ve been dying and they were just sitting there talking and laughing around. never again.!!!

The nurses were friendly-when I did see them. The nurses aids were who I seen the most of. If I called for help to the bathroom someone would come right away but if I called about my IV machine going off, I would have to wait a good 10 minutes before a nurse came to see about it. I really think this facility needs to focus on its nurses behaviors rather than decorating the outside.

Dr was good but the nurse suck and are rude I will never come back here every again but the doc was super spent time with u.

I was, recently, both seen by the Emergency Room and a patient in the hospital. I have been a patient in several hospitals and, in my role as pastor, have visited many patients in even more hospitals. I can honestly say I have never seen more dedicated or professional care exhibited anywhere.

The culture and narrative of all Hospitals are different these days. Especially during COVID-19. My experience with Troy Regional Medical Center was one for the "Good" books. I would like to say "Thank You" to Nurse Amanda D. On Three East(7am-7pm shift). Amanda D, I called you several times regarding my loved one. Each time I called, you explained everything I needed to know. There wasn't one question you didn't answer. Your patience and phone etiquette was clear, to the point and understanding. Thank you, Amanda D! I overheard something in the ER and would like to make a suggestion. Nurse's, When speaking/using Medical Terminology please also speak/use LAYMENS Terminology to all of your patients. PATIENTS DO NOT understand what a CBC is nor what a Metabolic Panel is. All in all, im staifised with the service my loved one and I received. Thank you!

My son was bit by a snake over the weekend. We were not sure what kind or how severe it was, I called the ER on the way to the hospital to them know what had occurred and that we were on the way. As soon as I carried my son in, they were waiting on him with the doors open. The nurses and doctor instantly came in and started working on him. He was scared of the head lamp visor the doctor was wearing so Dr. Schloemer let him wear it which eased his worry! We couldn t be more satisfied with our visit with Troy Medical Center and so thankful for such a caring and compassionate staff!

I am a college student and I have unfortunately had to come to this hospital multiple times during my past 3 years. This experience has been terrible. The nurse was rude and seemed like she hated her job. Also they said that a UTI causes vomiting and diarrhea for 6+ months after a gallbladder has been taken out. The doctor was nice but there is no way a UTI could cause this pain. Also it took an extra 40 mins to sign out . This is one of the worse ERs I ve ever been in.

I went to Troy Regional Medical Center in severe pain on yesterday and was immediately seen in the ER. I was stabilized,admitted and was placed in ICU for testing and observation. I was discharged today in a timely manner. Thanks to the doctors, nurses and staff at Troy Regional Medical Center for providing me with professional and excellent care.