Trinity Health (HQ Michigan) Reviews

Staff very rude and they don't do their job like they should.. Very unprofessional and you cannot speak to a supervisor. Staff is not helpful all especially Liam. Supervisor could of resolved my issue very easily but instead she decided to just ignore me... Supervisor also manager also the highest you can get in the company happened to be Angela and you cannot speak to because she was in meetings all day long. All I needed is an appointment to see the DR before my prescription expires.

Never, never, never pay up front for their services...if you overpay it's almost impossible to get a refund... customer service reps helpful but their hands are tied by management that is not accessible..very poor communication..

I gave birth in May 2020, paid the bill in full for which we were given a discount but, have yet to receive. At my 6 week after birth checkup I owed $600 for what the receptionist couldn't tell me. I had to call and insist they give me an itemized bill listing what this bill was actually for. I'm not sure I'm even done paying for the birth because I keep receiving bills for $500+ months after.

The billing and online MyChart is the biggest joke I have ever seen. 99% of the time the statement has the wrong child as the patient for the treatment listed on the statement. The bill doesn't usually come for several months, I use an FSA and the bills are a nightmare if you use an FSA as if you have a visit in the month of December you won't be able to use the funds from the FSA as the bill won't come until after March.

They only want your money and nothing else matters.

What y all doing? Send me a paper regarding no contact from insurance dated for 10/16/20 and I received the paper today 10/23/20. I apparently have 15 days to deal with this. Perhaps y all should use priority mail if you want fast responses.

Trinity health billing department can't get their act together. Bill after bill with wrong information, followed by by corrections, followed by more bills with wrong information they really shouldn't be allowed to run a medical service like that.