Travel Leaders - Travel Center, Inc. Review

I was VERY clear on my travel dates. They booked the wrong date for my return trip. Literal idiots.

Booked our honeymoon through this agency. After a bug infestation at our second resort their entire team was careless about the whole incident. Very unfortunate.

I've updated the post. Insects are in the tropics, this is one example of the volume of insects throughout this room, the presidential suite, which was an upgrade due to the bugs in the other room. These aren't tropical insects you have to deal with. The entire time I was asking the staff if this was normal, every single one said NO. The Hilton in Playa did not have an issue like this during our stay. On top of that, see the comparison pictures. From the website compared to what we received in the originally booked room, and that was after having to wait an extra hour due to them booking us a 1st floor. We were not the only complaint at that resort during our stay.

What's also intriguing is the fact your team spent 18hrs trying to remedy the situation and couldn't book us an earlier flight without wanting more money. But, my first call to Delta Vacations I was able to change the flight to an earlier one, in the same class, for free. And it didn't take me 18hrs.

You're the business owner. So kudos to you. But, my review is relevant and I have the facts to prove it.

PS. I'm not the only dissatisfied one here. Unfortunately, your negativity publicity is throughout Puget Sound. But, as they say "Publicity is Publicity".

Jessica Nelson is a phenomenal travel agent, very knowledgable and skilled at putting together awesome trips! She made my vacation to Alaska everything I could've dreamed of. Keep up the good work Jess!

Great job getting us to Asia on 24 hour notice and then again switching our return flight home to a later date just hours before departure. Great job Jessica. I will be referring you every chance I get.

We had an excellent experience with travel center Tacoma. They handled all the details for our recent trip to Peru and are top notch professionals. They made our international travel easy on us!

Got airplane tickets for an international flight and had a great experience! Thank you Kim for all your help!!!

Jessica made it so easy and for me during this time. Only hard thing I had to do was pay her lol but she was very responsive and very helpful with everything... I really appreciate everything she did for my wife and I. I will definitely be booking with her again in the next few months for my trip to Mexico for a wedding. Keep up the good work and keep up the good customer service.

This is a very good company. Alex and Mrs. Trettin are very nice people and the super cute Lori always does a good job on hotel bookings for the soccer tournaments they put on.