TRANSGLOBAL EXPRESS LTD

The company does not exist, in fact these are scammers who sell goods and allegedly send a parcel, the company’s website and the website on which goods are sold are managed by the same person, he came up with this scheme to fraudulently earn a lot of money, here is this site https: // www.tgexint.online

Hello, I had to deliver a package from the UK since last year, but I sent money to this company first $ 100, then $ 200, then $ 300, then $ 1000, then $ 2000, then $ 3000 and at the end I paid $ 9000 dollars still not delivered

In January 2022, a parcel was sent to me through this company. The sender paid $4,950 for international transfers, and notified me that, for my part, I also have to pay $1,950 as a recipient.... A certain Mr. Br.Anthony Orton contacted me with explanations that I have to pay 1950 dollars through the Golden Crown .. and after the payment is made, the parcel will be delivered to my home address ... After making the payment, it turned out that it was also necessary to pay for the stamp duty in the amount of 3400 euros Without payment of which I will not be stamped on the parcel. Paid. The same Mr. Orton assured that everything would be fine and the parcel would be delivered immediately ... Later it turns out that the parcel was detained at the border between Uzbekistan and Kazakhstan and it is required to pay for an export license (although I, as citizens of the Republic of Kazakhstan, are not subject to this fee), but nevertheless I paid for this review in the amount of 3980 euros, The same mister swore / swore that all this is the last payment and the package will be delivered immediately ... It's being cleared up now. That at the border with Uzbekistan they don’t let my parcel pass and they ask me to pay for which acts the cost of which is 7500 euros It's just some kind of horror No one says a clear answer for what I should pay me again Refer to the rules and regulations for transportation. I want to know To what extent are the actions of Mr. Orton legitimate and does it really need to be paid for? Please answer and explain my situation....

Tomas went above and beyond to ensure my shipment was re-labelled during transit to Spain and kept me fully informed throughout the process. Excellent service, thanks Tomas and Transglobal!

This was the first time I had used Transglobal to send a parcel to the U.S. as I have always used the post office . My daughter lives in the USA so I send parcels regularly. I found Transglobals service to be exceptional, they were fast , efficient and very reasonably priced (half the price of P.O ).They kept me up to date with what was going on and it was easy to get the parcel labelling correct. They collected the parcel on time and delivered on time and it was delivered a week quicker than the post office. Transglobal will be my choice from now on and my daughter's are going to use these now

LOVE Transglobal Express. Without a doubt the very best courier company I ve ever used. Never had any problems, but if I need any help booking in a parcel, they re super helpful. Wouldn t use anyone else.

Have used this service for sending parcels to Australia many times, and have only had good experiences. Staff are helpful and friendly when I phone, and parcels have always got to Oz in good time. Can only recommed Transglobal as a good Company.

Personal service from Transglobal - a query was dealt with very promptly. Thank you!

I am extremely disappointed. I spent the whole day waiting for the driver to pick up my merchandise, nor did I leave anywhere, because I didn't have a timetable. I sent several emails and talked on the chat, to let the resident know that I would only have to take the order today, they said I should wait and assured me that today I would come. after 5pm. I contacted them and they told me that they don't have a driver, and I stayed all day asking for driver information. now i want to make another appointment and they said that there is no specific schedule. I demand a timetable because people can't be waiting all the time for a driver who never comes

They shipped a case to Thailand and it was never delivered!!! due to bad advice by Transglobal.

Transglobal Express responded quickly and accurately to our query about parcel tracking. They have provided a first class service from collection of the parcel, giving clear instructions on labeling etc. all at a very competitive price. We will certainly use Transglobal Express in the future.

DO NOT CHOOSE THIS SERVICE. To be honest service is the wrong word. I arranged a collection for 21/8/19 and am writing this on 28/8/19 and my parcel is still here. I have wasted too much time on the phone, each time being told that my order was 'booked in' for that day. As I didn't phone them every day to say the parcel hadn't been collected, assuming that after the first call (of about 6 calls) it would be logged on their system I was finally told you needed to 'report' every day whether the parcel had been collected or not! I was also told by one employee, 'to be honest even if they say they're going to come it doesn't mean they will' and by a senior member of the team 'DPD don't like collecting from an address they don't know, hasn't anybody told you that?'. They are not couriers and will not be able to help you if anything goes wrong, they even got the courier who was meant to be coming wrong. Complete shambles and has caused me stress, wasted my time waiting in for them and on the phone. Do not use them!

First time I had need to ship items abroad so a bit apprehensive , however thanks to your staff I found the process straight forward and am grateful for the prompt reply s and help. to my numerous queries Thankyou

Thank you for the great customer service you guys have provided me. I was in India and was really worried about my luggage back in the UK. But these guys have made it too smooth for me and at a very reasonable price as well. Very responsive and patient enough to answer all my queries and the whole process was very transparent and legitimate. I would recommend this without a doubt.

I've only used Transglobal once but I had a very poor experience - be aware they are an intermediary and as such if you need to communicate with the courier you have to go through them making an annoying job much (and in transglobals case) much much worse . I'd use them as price comparison then go direct to courier.

Great company with real people in UK based customer service centre who actually answer the phone promptly and help you if there is any issue. Highly recommended!

Unbelievable! They promised collection on the day, then said that they couldn't do it AFTER I'd paid them. They then refused to honour their commitment without extra money. I paid the extra money after they (supposedly) checked that the new courier could DEFINITELY collect on the day. After I paid my money I got a call from the new courier - they couldn't collect on the day after all. I did at least get my money back - but I will never retrieve the two and a half hours they wasted!

Absolute disgrace! Been waiting in all day for my parcel to be picked up just to be told that the driver has gone home and won't pick it up! I was awake since 8 am, received a phone call at 10 am saying that my parcel would be picked up between 12 and 5pm. At 4:30pm I called to see what was going on and to make sure that the driver was still coming. I'm then told that the driver tried to pick it up but then left. I was then assured that my parcel would be picked up within 2 hours. I then receive a phone call saying that the driver would not infact accept the job and that they would only come back on Monday. I leave on Sunday so what am I supposed to do with my parcel? I was told to go to a depot over 1 hour away by taxi. Is this a joke?

One year ago they stole my suitcase, left London and never arrived in Lisbon. They never paid me . THIEVES !

From initial contact (based on cost, very competitive), couldn't fault them, staff were helpful and pleasant, particularly Chris, who handled issues I had with contents, my parcel was delivered, I have used them previously and wouldn't look any further for parcel delivery.

The best online courier service in the country they are second to none, what we really love about them is that they are very easy to get hold of through the online chat and they are so helpful and extremely reliable and there prices are fantastic.

All very well switching end couriers to source good shipping rates however that vapourises when the courier repeatedly fails to deliver on time and cannot manage shipments to the point they blame the customer and demonstrate they are unable to ensure supply chain management. #nogamefaceon

Booked for delivery before 12 noon next working day, and my parcels weren t collected. Called the next day, a Saturday, and nonchalantly told neither collection nor delivery are guaranteed. So why did I pay 50% more than regular service if it s not going to get there when quoted?

Fantastic service, excellent result. I needed a package forwarded on from Italy to Australia as the online shop would not post outside Europe, but it was too big for the normal postal service- so my original plan of getting a friends Mum to accept delivery and then readdress it was not possible. Transglobal Express efficiently performed the task, and my parcel arrived quickly and safely. Special thanks to Chris Dillon for his friendly, personalised service-he is calm, organised and knowledgeable. A great experience!

Very erratic pricing, several non deliveries and extra billing. Seem to want to promote their own service which is not great

Trasglobal express lost important documents I trusted them. Now they are asking for "invoices to prove the value of the items" How can I prove all the PROBLEMS they are causing me with this with an invoice???? I put 1 star because I could not put zero stars. Just don't trust Transglobal express.

I have used Transglobal for many years now and find them very helpful, extremely efficient and more than willing to help if a problem arises. The parcels I have sent through their Company have always been delivered quickly, especially to North America and I will continue to use them in the future.

We use Transglobal a lot. The services are particularly useful for international orders. They are professional and offer competitive prices so we can keep costs low for ourselves and our customers.

Awesome service arrived super fast and staff extremely helpful on telephone

this is the worse experience i have ever had with shipping and fedex has clearly made it worsen throughout the entire process of shipping from U.S to ghana was a bad experience delays upon delays and as the item got to Ghana after 13days behind schedule of delivery the FedEx got customs involve demanding 1000ghs yes 1000ghs before they release just a common fuse for my vehicle

Superb. Ultra fast shipping from USA to UK. Don't use anyone else!

I've been using these guys for several years and always been impressed with their excellent phone support. As a commercial shipper I do shop around and for sending trans Atlantic they are very good.

DON'T RECOMMEND Don't protect their customers. It looks cheap but it cost me a lot. Have to check their agreement with Turkey customs. They would like to overcharge it. AWFULL!!!

Terrible after sales service. And don t trust those trustpilot reviews, neither the 5 stars here - must be manipulated. Very suspicious that ratings are only 1 and 5 stars.

Package sent to the States was returned without any communication from Transglobal and a return charge has been imposed which was considerably more than the original shipping cost.

This company promised delivery to Australia in 5 to 9 days. It is now 20 days and still no sign of delivery. Do not use this firm unless you have endless time for delivery. They also give very feeble excuses for non delivery

Nick, Dealt with my queries in a friendly and efficient manner. A credit to his company.

excellent service. Super fast and reasonably priced.

Items damaged therefore not refunded and the company refuses to give compensation despite us getting insurance

Excellent Service, went above and beyond my expectations, fast efficient and great value, even when something went wrong they fixed it fast.

We registered with Transglobal Express so that we could send three parcels to South Africa. The staff at TG express have been very helpful and accomodating in all respects from the moment we placed the dispatch order. We first had delays with regard to the collection of the parcels but it was sorted out and they were very friendly, polite and helpful in getting us over this initial hurdle. They also helped us with a customs documentation query. It really was appreciated when we learned that the parcels reached their destination within one week. That is quite record for us! We would recommend TG Express very highly to anyone who appreciates good old fashion customer service.

Good International prices and on line documentation. Very helpful and knowledgeable staff

Friendly efficent staff. Great prices for posting abroad.

I have been using transglobal for many years now, and I still have not found anyone cheaper. They have never missed a collection and I am very happy with their service. Long may it continue!!!!

Excellent courrier Quick and reliable .Goods collected and delivered on time Very helpful for tracking parcels abroad Staff very patient and courteous Foreign Partners very satisfactory I definitely recommend this service

Not I a company I would trust at all. Disgusted. First time and also the last.

Great company, so helpful and personable and efficient and price is very good.

Transglobal express are great. They give great service at very competitive prices. DHL lost an item of mine in the middle of the United States, but Transglobal persevered and it has now been delivered!

Used this company for our annual box of goodies to our family in NZ many times. They have never disappointed us and our parcel always arrives intact. This time however, with a no show from the local collection courier, I phoned the office and Rhiannon was extremely pleasant and very helpful, problem resolved, collection rearranged. Using the budget option - very reasonably priced, just takes a few days longer. Would recommend using Transglobal Express Ltd, for anyones courier needs, plain and easy to use web site with small discount if you have an account using loyalty points, what could be better.

Both the girls that spoke with me were friendly, helpful and of good cheer It was a pleasure to speak with. in short just what I expected from previous experience over the last ten years. Thank you :)

Dean Salmon is a manager with Transglobal who has been fantastically helpful. I has problems in India with a shipment due to arrive from London. Dean went out of his way to help me.Thank you Dean, you are a credit to your company.

Excellent service for an unbelievable price. Would recommend all day long and use again for UK - Europe shipments.

Dean was very helpful best way yet to send my parcel gifts to Australia. I would highly recommend to use transglobal.

The customer services staff always go above and beyond to be helpful, I've always been more than happy with the company

Transglobal were an awesome service for me sending a small coffee table from the UK to NZ. They were a great help and super friendly in guiding me with the correct customs paperwork and emailing it to me as back up to what they already provided online anyway. They were also super fast in providing me with the correct size box suitable for me packing my table. Bang on time for when they said they would collect my parcel and my parcel took just 5 days to get from the UK to NZ at extremely fair and affordable rates? I will definitely be using them again if & when I need to ship a product and I strongly recommend Transglobal for their 110% satisfactory service! Thank you Transglobal!

I wouldn't recommend Transglobal Express to anyone. Check out these results for my last 14 despatches: Country Days to delivery United States Lost: In denial after 37 days France 6 United States 7 Italy 24 Belgium Lost: In denial after 37 days United States 10 France 7 Canada 11 Belgium Lost: In denial after 37 days Canada 8 Germany 7 United States 12 United States 13 Morocco 16 Chris Heal

Transglobal were great resolving a delivery problem, keeping me informed and actually did what they said they would do when they said they would do it. Responses were quick and informative. Customer service is so important when valuable parcels go walk-about, even through no fault of their own.

best customer service and best prices thanks to matti(chat customer service) and chris (phone customer service)

The worst service you can imagine. Parcel left England and they just cannot find my address in Toronto! Asked for photos of the condo building! Absolutely unprofessional service. Already 2 weeks cannot get my shipment.

I had an international posting issue that was causing me a slight headache. The excellent customer service provided here by Dean sorted me out. I phoned up and got straight through, no automated menus etc. Very pleasantly surprised. Thanks!

Worst express service company, this is 16 days my express shipping not delivered. I send one A4 letter express on 5th.June.2018 and still this moment not delivered , my order number is TP-1715124. Don't trust Transglobal Express as they will ignore the service once you paid for shipping. NOT RECOMMENDED !!

All the dealings I had with Transglobal Express in shipping items to Qatar were very professional and friendly. They were able to answer all my questions in a very personable manner. Thanks for making this easy for me.

I give all those 5 stars to Alex Craighton the guy who pick up my phone and deal with my problem. I booked a collection with TNT currier and never came.... I will give 0 stars to the TNT service which never appear to come after 2 days in the house and the third one left my parcel in a safe place still there when I came back work.After 3 days booked with TNT my parcel was still in the house what an amazing service TNT!!!! I don t think they need money from the customers. There are many possibilities to send parcels away not TNT. Please run away from booking anything with TNT. All done Alex for your professional service! Action is better than words.

This survey doesn't allow me to add no stars. AVOID !!!!! at all cost!!! these people are incompetent. Go direct with main carriers these people just get in the way and are hopeless with support.

Fantastic....Twice I have just left the following feedback on the Transglobal Site and Trustpilot. This is the second time I've used these shippers. On both occasions I was importing delicate electronic items from the USA. The first shipment shocked me with the speed it arrived but nothing in comparison to my recent experience.... My item (a 15K Rack Mixer) was picked up from Ohio at around 9.30am on a Monday morning and was delivered by 2pm on the Wednesday. LESS THAN THREE DAYS !!! My items on both occasions arrive in good order and had clearly been handled well. Some UK courier services could learn a lesson or two here. All in all a highly recommended service. Book with confidence.

Fantastic delivery service. Fast, efficient and plenty of price and delivery options to choose from. Any questions or problems dealt with immediately, very helpful, friendly, knowledgeable staff. Wouldn t use any other company. They fulfil and exceed any expectations. A++++

They will quote one price and sting you with undercharges after your parcel has been collected and delivered. If the recipient is not home the item will be returned to their warehouse they will then charge you an exorbitant fee to get your item back from them.

Woeful. Booked 2x collections via Transglobalexpress for TNT to collected at 2 different addresses. First item 120kg+ 120x80x60 (a pallet). Driver turned up and refused to take it because he cant take pallets. How he was expecting to lift a 120Kg item of those dimensions without a tail lift i don't know. Second item wasn't collected despite the second person waiting in all day with TNT quoting they had been and there was nothing to collect. They hadn't. Both items now booked in for 5 days time (bank holiday weekend) which will both miss delivery deadlines as they were being sent at a premium using an expedited service. Called Transglobalexpress to find out what was going on. Told they would enquire with TNT and call me back. They didn't. I called back half an hour later to be told there was nothing i could do other than wait until Tuesday as if this is an everyday, acceptable occurrence. Unreliable, untrustworthy and unresponsive. Avoid.

Charges are very economic and excellent services. Sun Exim Ltd

When I needed a parcel uplifted from Japan, they were the only people too step up

I have an on going issue with this useless company. I sent 3 boxes from the Uk to Germany and 2 were returned back to England stating it was damaged in transit. When my partner received the last box it was all ripped delivered in a horrible condition. He had to carefully unpack my stuff. Upon my arrival in Germany I was trying to use my fee dryer which I received as a wedding present never been used before and I noticed so many cracks. I have been dealing with a Jayne who told me that she has investigated the 2 boxes that arrived back and it appears it's all my fault thy the stuff were damaged in transit as I did not package it well therefore there were some spill. Obviously it's her words again mine as I don't have access to these boxes. So I emailed her stating these are the pictures of my cracked deep fryer what your company do about it and she just sent me a reply that they can't go on with my claim as they need evidence of how it was packaged. I told her my partner had already unpacked the items before I arrived and would I have envisaged there would be a damage ? No but no they still can't continue as they need to see how the item was pack quoting me a stupid part of their policy in the website. Which in my opinion it means I'm lying that the items was damaged . I mean it's a deep fryer it's not about the money it was a wedding present to me which obviously holds a sentimental value and now I'm at a loss with this company even tho I paid insurance . Really bad service ups destroyed my things but you guys don't want to take any responsibility for anything rather it's easier to blame it on the customer! I have never experience this kind of service before . Lola

Transglobal always provide an excellent service and even when the courier used cocks up Transglobal are always helpful and have recovered the situation. Thoroughly recommended.

I use Transglobal regularly and so far have had excellent service. The process of sending parcels is so easy, everything can be done on line. They also give a wide choice of options so you can choose what price and service level suits your budget and delivery schedules.

brilliant team, helped me get my parcel off in spite of my brain, computer and printer all working against me. their patience and professionalism are second to none. thanks to alex, neil and the young lady i originally spoke to.

While things are just working automatically, Transglobal are as good as any other broker.. if anything, their website works better than some others. However, if ever anything goes wrong, you will find they work only for themselves, and the corporate couriers. On several occasions I have issues with packages being surcharged as oversized when squashed by he courier, or failed deliveries etc, and Transglobal have never failed to let me down entirely, and do absolutely nothing to act on my behalf, in my interest, as my 'agent' should. I will not use them any more.

Great courier guaranteed to get your parcel delivered on time and safely

I have used Transglobal Express for a couple of years now, sending around 10 parcels per week via their website. I have found them to be nothing but professional, efficient and helpful. The booking process is very stratighforward and easy to follow. The varied payment options as well as being able to choose from a selection of different couriers, depending on the destination or size of the parcel, are very useful. If there has ever been a problem, they have worked tirelessly and speedily to resolve it satisfactorily. Five stars and I highly recommend Transglobal Express to anyone.

I had booked an express delivery +1 pick up for the 16th October to go to the United States for my daughter's birthday which was the 21st.. The UPS was due for delivery on Thursday the latest. The parcel did not arrive until Monday 22nd October. I did not receive any communication or apology.

Useless! They don't collect on public holidays despite sending an email confirming collection on a certain date. Not an express service! Really unhelpful customer service!

My contact was Alison Tynan, and she wae amazing, she explained everything in detail regarding my shipment, she resolved all the issues that arose from me printing the wrong labels, she was polite and courteous throughout and is a perfect example of how customer service should be handled,

I was advised the parcel would arrive in the UK (sent from the US) on November 15, I received a call on November 19 from a person that barely speaks English telling me the address is incorrect. My niece has lived at this address for 20 years. While I was advising the agent the address was correct we got disconnected .

Great customer service. I have been using this company for a number of years- they are great. I have had very few problems, but if something does go wrong, they go above and beyond to help and resolve the issue. The customer service and aftercare is second to none. Thank you to Nikki, who today located a parcel which had gone astray with an incorrect label on it due to a fault at our end. Best of all, if you phone them, calls are answered quickly by a real person.

quick to take your money but not the best at ensuring parcels get their destination in tact.

If you want a very basic shipping service of a low cost item, these are are your guys. They are very reasonable priced when compared to going direct with the major shipping companies as they have a business account which keeps prices low for the customer. If you intend to ship something that may(unbeknownst to me/or you) involve import duties in another country, then steer WELL clear as they only care about taking your money and not telling you anything about the process or what to expect. If you seek redress, dont expect any sympathy as "it's in the terms and conditions and you should have read them"

Be careful Item collected from sender 3 days ago on 24hr delivery for expressed and urgent parts, 3 days in no information and not handed to DPD or showing up at distribution center

WONDERFUL COMPANY. Great value, great service. All you have to do is read their guidance carefully (some people complained about broken furniture, which they clearly state they will not insure). I was a student shipping a few suitcases and boxes from the UK to USA and this was my cheapest option by 100s. I was a little worried by the bad reviews, but they have a very straightforward online quotation system and very prompt customer service agents that are instantly available by chat. I missed my first collection date and they were very helpful and accommodating when I needed to reschedule it (and were able to pickup from a storage facility near my house after I moved out). VERY SATISFIED.

Excellent service 3 days from collection UK to delivery in France better than the local postal system. I have used them several times now and the service is outstanding.

The worst service ever! I sent some documents abroad for next day delivery and it sat in the UK for 4 days despite calling them over 10 times a day. The parcel was never sent and I had to drive 50 miles to go retrieve my parcel from TNT. DO NOT SEND YOUR PARCEL THROUGH THEM. SEND IT VIA TNT DIRECTLY FOR BETTER SERVICE!!!!!!!!

very helpful staff to deal with a problem that was the initial suppliers fault, but Katrina was very helpful in assisting me to sort out my problem