Toyota of Wilmington Review

On 1/09/I7 had to get my trunk latch repaired on my sienna van. After I paid Joe Honeycutt the sales manager $300 for the service, he didn't even have the decency to tell me "thank you ".Then on top of that ,Instead of bringing my car inside the garage after they was completed, they parked my van way on the other side of the parking lot. Just to mention that it was in the mid 40's that day. SMH !!!

We had a great experience with Hendrick! Julien was our amazing salesperson with assists from Stacy, Daisy and Josh. We appreciate the excellent customer service and product. We love our car!

As a first time car-buyer, everyone at Hendrick Toyota made my experience virtually effortless. From the get-go, I was treated with respect and never pushed into anything I was not ready for. I sincerely appreciate how helpful everyone was in helping me navigate a fairly nerve-wracking (yet exciting!) experience. They were straightforward, honest, and extremely friendly. Even with many, many other customers milling around in the showroom, it really felt like I was the only one. Thank you all!

My husband I went to Hendrick Toyota Scion of Wilmington in September to buy a new car. I pretty much new what I wanted, but the salesman we worked with was so helpful. He showed us all of the different options so I could pick the perfect car for me. The process was quick and painless and I drove away in my new Highlander in just a few hours. I am very happy with my purchase and LOVE my new Toyota. I would highly recomend Hendrick Toyota to any of my friends or family in the market for a new or used car.

Called to get an appointment after was told could not get me in for a simple alignment on the vehicle and was going to leave the vehicle all day with them, the day before had a flat tire they couldn t take care of it, so I went to duke tire pro and they did a great job, there machine was down for alignment so they said go to the dealer they will help you, and now I got blown off by the advisor. I ve been to the dealer in Cary and got the same horrible service, it would be nice if the Hendricks group cared about customer service

Coffee and danishes while you wait plus a fishtank show on tv. Keeps me entertained

Just got my Toyota Care Service! It was great! Ton of space to relax while you wait and FREE WIFI and STARBUCKS!! I also love the one on one attention you receive from their representatives. They come find you when your vehicle is ready and make sure they answer any questions. This is my second car from Hendrick Toyota and I will definitely buy my next from them!

As we were shopping for a new car we went to several different car lots to look at a variety of makes. I have to say that not only was the car made better than others we had seen but the staff at Hendrick was amazing. Should you go please ask for Skip as he was very knowledgeable and so kind. all of the staff that we delt with were great, the finance person was also very good and explained all of our options. I would refer everyone to Hendrick Toyota for the purchase of a new car.

Been a loyal customer for 20+ years but they wouldn't take the time to inspect my car

For the service department:
Came in because I found a nail in my tire and I purchased the wheel and tire package when I bought my truck. The service advisor told me it would be an hour(which I thought was a bit much) however over an hour and a half later they still haven t touched it. Service advice - underpromise and always over deliver. I would have given 1 star but I should have pulled in and brought a pair of pliers and pulled the nail myself to see if it was even leaking. That was my stupid mistake. Now I know why I drive to Jacksonville for service.
Update - nail didn t even cause a leak. They obviously didn t check tire pressures because all 4 tires are reading different pressures according the the display.

Randy, Skip, Josh & the Hendrick Family have always treated my family and I like family. Best customer service hands down!!! They are always there for me throughout the process and afterwards. I will always come back. Thank you!!!

We had a great experience at Hendrick Toyota of Wilmington. We were looking at two different SUV models. Dalton took the time to listen to us and show us several different vehicles. We didn t feel pressured to buy and everyone went out of there way to be helpful and accommodating. Don t hesitate to stop here for your next vehicle. Ask for Dalton!

My husband & I were super impressed with our experience while buying a used truck (despite it being an old Ford truck vs a Toyota), which included the service staff, sales staff that were not making commission on the sale, a manager & of corse our salesman. I wish I remembered the names of everyone so I could put them into this review, but the main guy we worked with was Joe Wade. I highly recommend shopping at Toyota of Wilmington on the corner of Market & Martin Luther King.

Exceptional, personable, knowledgeable staff. They truly listen to your needs and assist you in finding your dream vehicle. Thank you to Jim in sales, Keith in service, and Bruce!

Hendrick Toyota Scion of Wilmington always takes great care of me and my Toyota Venza when in for oil changes and/or service. Great atmosphere, professional courtesy, and care. Mark Yandell, my service consultant, is wonderful. I would recommend anyone to Hendrick Toyota Scion of Wilmington.

Kurt Hartel is a great salesman and Dawn is awesome too. Great selection of new and used cars.

Bought my second Prius! The people were great and it only took a couple hours.

My experience here at Hendrick Toyota has been awesome! I love the friendly staff and how clean the dealership is. I bought a Tacoma and absolutely love it. I had my truck serviced for the first time last this month and it was nice to pull up and have them take care of me like a celebrity. Thank you Toyota of Wilmington!!!

I got a super awesome deal on my brand new Highlander. The salesman (Keith Simonson) was absolutely a dream to work with. He was very professional and really listened to my needs and wants and got me in the perfect vehicle. Everyone has been really wonderful to work with. I would recommend buying a new Toyota from Keith @ Hendrick Toyota of Wilmington to anyone out there looking to buy!!!

Bought a Toyota Highlander in July. Wonderful experience. Will probably buy other vehicles here in the future.

Fantastic service. Friendly, professional and very helpful.

We recently moved to the Wilmington area and realized our Prius was due for an inspection. We had always used our local Toyota dealership so we took a chance and scheduled our service at Hendrick.
The time options were varied and the scheduling lady was extremely helpful. Our dog was with us and we were pleased to learn he was welcome in their waiting area. We were unsure what exactly needed doing but they were able to look up our service history and fix us up. The waiting area was so nice and the people were very friendly. When checking out I asked if they might have a coupon for us and he gladly found us one; so helpful. All in all a great experience. We will definitely be returning for our future service needs.

Recently bought a used Toyota at the Wilmington location and had several things done to the vehicle, all on different days. Sean was the rep that has helped each time, and every visit was excellent. On days that I dropped off, my SUV was ready much sooner than anticipated, and on days that I waited, the wait was short and I enjoyed a complimentary Starbucks in the guest lounge. Nice touch! Everyone we've encountered has been friendly and pleasant, and the work has always been top notch. My husband bought a truck the same week and his experience has been the same! We are now a Toyota-Only household!

This is the second time we ve purchased through Hendrick. Worked with Josh Jones both times. He was knowledgeable, friendly, and professional.

Joshua Jones is very knowledgeable saleman. Pleased with the service he provide. John and I

Hendrick Toyota of Wilmington and Eric Coble. our salesperson, were wonderful. This was the best car buying experience we have ever had for any vehicle. The process was very expedient and Eric was able to give us exactly the vehicle that we wanted with all of the options on the vehicle. It was a great experience and I would highly recommend Toyota of Wilmington and Eric Coble.

Maureen, Wilmington, NC

the only place i buy my toyotas and i only drive toyota.

Everything from start to finish was A+. I love the new facility.

Patrick Szabo helped us. He was down to earth, helpful, and very insightful on their product. He did not push a sale, was attentive, and thouroughly answered all of our questions. I highly recommend him as a salesman.
As an added bonus, my husband said his glasses game is, and I quote "on point". Thank you Patrick for your assistance.

Jim Reed did an excellent job showing my wife and I the cars we were interested in.

Incredible buying experience at Hendrick Toyota. Wonderful staff, very welcoming and professional. A cut above most car dealers.

Excellent service experience. Responsive and takes the time to explain services and provides me options.

Brandon who is new, was excellent. He was the last one out Thursday night and the first one in Friday morning. Friendly and professional. Keep that lad on board.

GREAT SERVICE! Took our 2010 Camry in for an LOF and multi.point check up and was out in under an hour! Our Svc. Advisor Julie was very courteous and professional as was Bruce, Loyalty Guru, who, in a few minutes, gave us a no hassle look at our trade in and purchase/lease options. PLUS...free coffee.tea.H2O..snacks!

Went in for mileage check up and state inspection. In and out in about 60 minutes.
Waiting room had plenty of room for separation and distancing and was clean. Casey Meadows was superb. Friendly and professional.
Follow up. Went in for a major recall on Rav4. Brandon Brown was the service manager for me and was superb. He kept me advised every step of the way. When the repair took longer than expected,he let me know and arranged for a shuttle to take me home. Chet, the driver, was polite and talkative and made the whole inconvenience actually enjoyable.
Very impressed with that whole experience. Great job by the service department.

Customer service at Hendricks was excellent- great care from mechanic and staff when checking out- demonstrated terrific team coordination-they deserve a five star

Pre-visit-Communication through email was not accurate regarding name or phone number mistakes from Hendricks employee- who was virtual communicator - -this experience deserved a three star

I bought a used Toyota Tundra two and half years ago. I came in on 3-8-18 to get a oil change and tire rotation. I was told that I had a nail in one of the tires. While the tire was being fixed I found out that this tire was dry rotted and I needed a new tire. These tires were put on by this dealership. A employee of Hendrick Toyota told me that these were cheap tires and should never been put on this truck. I know it doesn't matter but I will never buy a vehicle from here again.

I dropped my Prius off because the check engine light and a rather alarming looking warning triangle lit up. It turned out that a water pump was due to be replaced for recall. The team replaced it and another part due for recall, washed the car and had it all done in two hours. Nice job, Toyota :)

As usual, my appointment was handled professionally and expediently with customer focused attention and defect free service.

I worked with kim and she was fantastic, made my wife and i feel extremely comfortable and made the whole process very easy for us. I highly recommend working with her and shopping for a vehicle here.

Great experience working with Hendrick and Brian Gottry, they got me the exact truck I wanted!

I recently had to take in 2017 RAV to Hendricks Toyota, Wilmington, NC to get a defective battery replaced. I was very pleased and satisfied with the service. Nick Piper, who took care of my complaint was professional, courteous, friendly, and very helpful. Mr. Larry, the courtesy van driver was polite, respectful, friendly, and a careful driver.

I and my family have bought 4 brand new Toyotas from this dealer and we love them all. I bought the service plan and use it here. The staff is always friendly and professional.

We got both of our Hendrick Toyota vehicles serviced and inspected in a most painless way and in timely fashion. As usual, our Service Manager, Sylvia Jeffcoat, did an outstanding job moving things along, keeping us informed, and including all the discounts to which we were entitled, and she did it in a healthy and safe manner. We couldn't have asked for better service.

Wonderful job! Had the $99 detail and car looks brand new.

My husband and I had a fantastic buying experience at Hendrick Toyota. They gave us a fabulous price on a White 2013 Camry, which was the color car my hubby wanted. I had my heart set on a Barcelona Red Camry, and they even gave me the same wonderful deal on the new year 2014 model! We bought both cars at the same time and have both Camrys sitting in our driveways! No other dealer could beat the price deal that we were able to receive from Hendrick! They really took care of us, as it was the end of the month, and they were trying to move out the 2013 models, but they also helped us get a great price on the 2014 model as well! Thank you, Hendrick Toyota! We are loving our new vehicles from your dealership!

Appointment date and time was on schedule. Brad and his associate took my husband right in and set up his order information. He went for a run rather than waiting for an oil change and repairs. When Ihe returned, they offered him a bottle of water and advised the car wasn't quite ready. Guess his run wasn't long enough or he ran too fast. When I drove him back a short time later, the car was ready including a complementary wash. Overall, it was an extremely pleasant visit.

Great service and very friendly and professional staff.

My experience was excellent. Eric Sykes did a great job. The service was completed promptly in less than time than I planned for.

Thanks Hendrick Toyota Team!

Jim Smith

I've used this dealership to service my 4Runner a few times now, and while it's not the cheapest service I've ever gotten, it's by far the best. Great detail service, parts ordering/installation, and everything in between. Paul Eldridge is one of the most professional and considerate customer service representatives I've ever met.

9:15 appt. Car wasn't put in until after 10. Poor communication. Don't understand why I set an appt if other people can show up and I just get thrown into the first come, first serve pool and have to wait??

We are always extremely pleased with the professional, courteous & efficient service we received at Hendricks! We will continue to be long time customers of Toyota

Great experiencel, not much pressure and a laid back environment.

My experience was great no pressure . Upfront, and honest.

Eric was very professional and helpful. He told me he would call with an update and he did as he said he would do. He was a pleasure to work with.

My first visit to Hendrick Toyota was for routine service. I had been going to another dealer in Illinois for 20 years. My husband and I moved here 2 months ago.The service was done quickly and professionally. It's like a well oiled machine!

I'm on my third vehicle purchased from and service by Hendrick Toyota. Sean Marra has been my service advisor numerous times. He's welcoming, thorough in his explanations, and my vehicle is completed in a timely manner. It says a lot that I seldom have any unusual service occurrences.

Drake was so exceptional with me in the process of me purchasing my vehicle he should be highly recommened for advancement and retention also great to being helped by a veteran Bravo!

I recently purchased a Priusv Five and had the most exceptional experience of any car purchase I have made. The dealership found a car with the color I wanted and had it shipped to their dealership. The car was perfect and the trade-in value I received was much more than other dealers offered. This is my third Prius and and am loving it. Also, based on previous experience their service department is super focused on customer satisfaction and they deliver.

Eric Coble is so awesome. He went above and beyond to help me to get approved. I loved that I told him what I wanted and he didn't try to sell me on what they need to get rid of on the lot, which I've gone through . I would definitely recommend Toyota Hendrick and definitely asking for Eric Coble.

We have been going to Hendrick Toyota in Wilmington since we purchased our vehicle ten years ago. The service has been exceptional so our vehicle is still going strong in spite of its years and mileage.

Even with an appointment, we were still there almost 3 hours to have cross bars, window vents, and mud flaps (all preordered and received) installed. It is very frustrating to see people come and go while we still sit and wait. This is the case every time we go in for any service. The work is excellent, but the wait is HELL.

I had a great experience, Rebecca was awesome to work with. She was honest and extremely knowledgeable.

Well done. Smooth. No surprises. Your service rep Frank B is a real asset to your operation.

I could not find my lug key to change a flat tire... I called the service department and they sent someone right over with the key. The only problem is I forgot to get their names so I could personally thank them!

David Shaffer was my sales rep and was amazing! Very honest and really looked to find me what I needed. I highly recommend him!

Taken care of from the moment I stepped on the premises. Very genuine, knowledgeable and kind staff. I will definitely be back for all my car-buying needs!

The price of service is higher than other shops. They look for rooms to extra charge you. I may stop visiting them for services.

Lied about insurance,didnt give me a dealer plate to drive safely to ny. Didn't give me a good finance rate and I have excellent credit! They had us there for 4+hrs! Felt taken advantage of!
Thanks,but our experience could be better if they had people who are professional and kept there word about giving me a dealer plate to drive out of state with. Sorry doesn't fix that!

We love our Toyotas and Dawn who helps us each and every time we purchase. Our last purchase was a RAV4 and before that was a Highlander. Our Highlander was in a wreck unfortunately, we loved that car, but can not believe the value it held after 5 years and over 100,000 miles. Thank you for being there Toyota and we look forward to the next purchase!

Great service and very low pressure. Randy was awesome in helping us find a used car that was in line with what we wanted and then went the extra mile to make sure we were properly taken care of. Very satisfied with the experience - Jeremy and Shannon Reynolds

I've had bad experiences here in the past but on this latest trip we got exactly what we were looking for at a fair price and we got out quickly. The salesman was very nice and patient with us as we has a toddler with us.

I had a great experience with Hendrick. My salesman was Drake, and he was awesome. He was real with me about what I could and couldn t do, was so friendly, and most importantly worked hard to get me into a vehicle I loved at a price I could afford. This was my first time purchasing a new vehicle, and Drake and Thomas (finance manager, also very friendly and real) made the process less intimidating. I would definitely recommend them!

The name on the sign owns 3/4 of the new car market in Wilmington. His prices are too high. Hes got real pushy sales people that flood the lot and try to corner you. I went to look at vehicle there and they made us feel like we were committing a crime if we left without buying. I wont be back to ANY of their dealerships. They own, all the Hendricks dealers, Stevenson, AND Jeff Gordon Chevrolet. They are trying real hard to get the monopoly on the new car market in a college town with alot of money! If your looking for a new car and need to stay in Wilmington I would recommend Neuwirth Motors. Otherwise I'd rather drive to Raleigh for a vehicle before buying from them.... which is what I did!

A pleasure to work with and got a price that cant be beat!!

I wanted to share how exceptional Mr. Honeycutt and this dealership are, My service and inspection took slightly longer than expected and the service rep helped me by actually taking care of my registration and taxes online so that I wouldn t have to go to the license bureau! That was a huge timesaver for me and the extra mile for them. I sure do appreciate them and I will always stick with Hendrick Toyota of Wilmington!

My car suddenly lost power and I called Hendrix right away. Although there was nothing they could do for me at that moment, once I got my car there an hour later, they went right to work. After a thorough exam everything was fine with my car. They even washed it for me. Hendricks is one of the best Toyota service department I've ever used!

Was met at service bay by Frank B. with corona virus PPE on. I explained the trouble and the service mechanic got it rectified. Great service.

Short story: Overpriced bc only Toyota in town. Wanna be salesmen try sales pitches that are hard not to laugh at when speaking with them. Buy in Raleigh, Charlotte, etc.

Long story: Went to get prices on Tacomas. Hendrick was offering $25 gift card for test driving so figured I'd get paid to drive what I would eventually buy. Annoying sales pitches started from the beginning when I said I wanted their cheapest v6 tacoma for under 30k before fees (didn't care about all the features, just wanted a v6) and was told: "That is ridiculous to think you will have to opt for a 4 cylinder". "These are the best selling trucks in 'merica. Their yearly inspections are done by bald eagles instead of mechanics." "Do you realize you could resell this a year later and buy a Lamborghini bc they keep their value so well?" blah blah blah. Also, I asked about the student financing (which I knew I qualified for) and was told I didn't. Asked for their price on the truck after test drive, and when I didn't like the price the salesman started another sales pitch. "Oh oh I could give maybe 2-300 more off but thats it. You won't find it cheaper anywhere else!" ($1500 off MSRP or 4.5% off MSRP, laughing hysterically at this point). Find that exact truck on their website for $2k off (annoying that they don't even offer their advertised price, which to me is a form of lying). Asked about student discount (second time at this point) and was told no again (lying or just misinformed, either of which is unprofessional). Asked about gift card and wasn't given it because apparently I did the steps wrong (the steps were to print it off and then walk in and do a test drive, but it wasn't worth arguing and they had already lost my business at this point).

All in all, Hendrick is exactly what others have told me it was and now I know why they went elsewhere to buy (so did I).

Where did I buy?

Leith Toyota: New v6 SR5 Tacoma for under 30k OUT THE DOOR price (all fees). Highly recommend them or honestly anywhere outside of Wilmington since they have other dealerships to compete with.

5 Stars Excellence! From the beginning until I drove out with my new Camry!
My Service Visit was Super Great, Super Professional, and Super Enjoyable 5 Stars !

Clean professional atmosphere. Service department is excellent and the sales team are very good at offering assistance without feeling pressured. I like to step back and analyze a deal so I can appreciate being given information to digest and not having people literally chase you down like other dealers I've visited over the years.

This was my second time choosing a car from Hendrick Toyota Wilmington and again they did not disappoint! Daisy took the time to listen to all my car needs and assisted me with picking the perfect ride!! Customer service was exquisite from start to finish and I highly recommend this dealership!!