Michael LaVecchia

Review of Toyota of Wilmington

For the service department:

For the service department:
Came in because I found a nail in my tire and I purchased the wheel and tire package when I bought my truck. The service advisor told me it would be an hour(which I thought was a bit much) however over an hour and a half later they still haven t touched it. Service advice - underpromise and always over deliver. I would have given 1 star but I should have pulled in and brought a pair of pliers and pulled the nail myself to see if it was even leaking. That was my stupid mistake. Now I know why I drive to Jacksonville for service.
Update - nail didn t even cause a leak. They obviously didn t check tire pressures because all 4 tires are reading different pressures according the the display.