Toyota of Wilmington Review

Most favorable experience was drop off and pick up service! Superior staff in this area!

Mr. Bill Hodges was great to work with, the experience was great. The only problem was the detailing, the car was not cleaned thoroughly, I had to have it detailed again. But overall the experience was great.

Frank was my service rep. He was smart, professional, knowledgeable and delivered excellent customer service throughout the entire process.

Exceptional, warm, friendly and professional atmosphere!!! I am a happy Hendrick Toyota Wilmington customer. This is my fifth Toyota brand automobile and the fourth that I purchased.

Sales Consultant, Mr. Willie Jackson, was highly recommended and what I expected of him far exceeded what I had been told. He was very professional, kind and most of all, attentive to all my needs and desires from the time he responded to my request for an appointment until the time I departed the dealership with my brand new RAV4.

Mr. Josh Jones assistance with the transaction was great. He was very professional, friendly and helpful in doing his part to make the purchase go smoothly.

I had the best ever experience in purchasing a vehicle at Hendrick Toyota Wilmington!!!

Best service I have ever had. Beats Lexus, Mercedes, BMW, Infiniti!!!. In and out in 30 minutes.

Very helpful and respectful of my early car search. No pressure to buy today. The sales manager asked, but that's good business practice. My tour of the Toyota vehicles I'm interested in was conducted by the very patient, kind, knowledgeable Jim Reed. He answered every tech question I had, very expert in Toyota vehicles.

My car's problem was quickly diagnosed by the service department, the needed part was ordered, delivered the following day, and work was promptly completed.

I had a rough ride problem. I was offered an appointment within half an hour which was how long it would take me to get there. They checked the engine by computer. The engine was fine but the wheels needed balancing. The problem was solved and there was no charge as my Camry is only five months old and had only 5000 miles on it.

Hendrick s performed transmission and differential service for me (fluid exchange). They were efficient and prompt, finished while I waited. Waiting room was spacious, clean, and comfortable. Service advisor was courteous and helpful. Price was fair. Definitely going back next time I need anything done.

I was appalled at the lack of adherence to state guidelines with respect to COVID-19 and groups of more than 10 people. About 1/3 of the customers were not wearing masks. Unlike every other public establishment, masks were clearly not required. I saw several service advisors wearing masks improperly, i.e., nose not covered. I found ONE hand sanitizer dispenser on the wall in the waiting area, and it was empty. Seating was not socially distanced. My service advisor wore his mask during the initial consultation, but not when the service was complete and we were reviewing the work done. There were no plexiglass dividers or barriers between customers and service advisors, nor was there a 6-ft distance between them. The lack of consideration, especially in light of the resurgence in the virus, was astounding. I would have waited outside if the temperature had been conducive to that. I will absolutely take my car elsewhere for service from now on.

It did take an extended time after I was parked and waiting to be checked in However after that I was treated with respect and concern Very good

Diana and jim were such an amazing help and josh with finances answered all my questions. Love my new car and would recommend Hendrix Toyota to family and friends

I purchased a certified used car on 6/24. The radio was malfunctioning. I received horrible customer service regarding this issue and had to return to the dealership THREE times for several hours at a time before they replaced the radio. I did not receive an apology, or any type of compensation for the terrible customer service I received (sales would blame service and vice versa). When I was told "well you bought a used car that's not a Toyota" from a man in service, I knew that was the FIRST AND LAST purchase I ever make at this dealership. Perhaps they should not sell certified used cars if they can't stand by the product. I have been very vocal about this experience and am telling everyone I know to go to another dealership for their car buying needs.

I went in for routine service. Everything went well and was efficient. I did not like the persistent upselling. I don t mind when they tell you something you truly need but further questioning led me to believe that wasn t the case. Also I didn t like that none of the staff were wearing masks. It shows a lack of concern for the customers.

Outstanding!
My best car buying experience ever.

Excellent customer service! Get you in and get you out, just like they promised!

By far the best car sales experience overall Great service, great price, great value. You must try it. Also one of the best cars on the market. Can;t beat it!

This was my first time buying a car of my own and Hendrick Toyota of Wilmington made the process easy. They communicated and explained things well and were very willing to work with me to give me the best deal possible. It was an all-around excellent experience and I love my 2015 Corolla!

Came in for an Oil Change and tire rotation- work was done quickly and We are very pleased with the service.

If you are in the market for a new vehicle then check out Hendrick Toyota and ask for Brian Gottry. I contacted Brian by phone and explained to him what I had and what I was trying to get into. Brian and Skip in finance went above and beyond to make a deal work that met both of our needs. These two guys are the epitome of what customer service is all about. At no time during the buying process did I ever feel pressured. The entire process was very pleasant. The facility is also clean and very well maintained.

Great Experience A+ service, couldn t ask for better. It was quick and easy. Would highly recommend.

Everything was done in an extremely timely manner at a fair price. Will definitely be returning.

I called the service dept.because my oil light kept going on, even though the oil was just changed. A woman named Joannie told me to call her back from my cell, in my car and she would tell me how to reset it. I called back and she put me on hold forever. Horrible horrible horrible service, stay away. Last year I drove an hour for a maintenance appointment and when I arrived, it was canceled. That's a 2 hour round trip.I gave them nearly $80k worth of business. They took a trade in with handicap plates and said they would transfer the plate to the new vehicle. Guess what, I ended up with regular plates, no handicap plate. When they want your money, they will kiss your backside. Once the deal is closed, you become a number. want to see real reviews, go to YELP

I made an appointment because I was assured I would be in and out relatively quickly. This is important because I have a toddler and an infant at home and work overnight so need to sleep. I said I could drop the car off if it would be better and again was told service would be fast given that I was making an appointment early in the morning. That appointment ended up being almost 3 hours! For anyone with little children this is not an option. I also had to make another appointment to finish up my services because by the time they finally looked at my car it had been too long for me to stay for the quick in and out I was assured.

Amazing that I wrote a review a few weeks back and it never got published. I guess since it was negative about how shady and unprofesssional and lack of knowledge they are from top to bottom they chose not to publish. WOW. What a shame and disgrace.

I recently purchased a 2013 Avalon. I told the sales staff what I was looking for, and they found just what I was looking for within my price range. The finance expert was knowledgeable and very competitive with financing options. I'll go back there again when it's time for my next purchase.

Service was prompt and efficient. The waiting area was very clean and comfortable

Overall I am pleased with my experience at Hendrick Toyota of Wilmington. Everyone was very accomodating and ensured my needs were met accordingly. I was most pleased with one particular salesman who I felt like truly had my interests at heart when he provided advice during the decision making process. It's been a month and I am loving my new car and the service received since the purchase.

The process is easy. Drop vehicle in sheltered area, staff member greets you and completes paper work. Wait time was less than one hour. Sylvia was especially helpful in describing details of warranty, and advised about when to schedule forthcoming appointments. Everything is totally professional.

Eric Sykes is outstanding as always. Treats you like Family

I've purchased dozens of vehicles, from the age of 15 forward. Most good, some bad, several from franchise dealerships, but never one brand-new. After exploring every fathomable option for what I wanted (16-18 Toyota Tacoma TRD Off-Road 4x4 A6, Quicksand paint, Graphite interior, no sunroof... yes, only slightly specific), I frankly wasn't thrilled with any used options nationally available to me. It was at this point I began asking around to "plugged-in" friends from Wilmington to the Mid-West, and my first 4 phone calls resulted in one consistent recommendation, "go see Naomi at Hendrick." That sort of consensus from a trusted network is pretty impossible to ignore!

Needless to say, I reached out, and man, did she live up to her preceded reputation! In short, she is professional, with expert-level product knowledge, on-the-ball drive, all brought together with an engaging personality, and genuine care for delivering excellence and happy customers. She went to work for me, and because of her exceptional work & care (with a solid assist or two from the other great people at Hendrick Toyota), I purchased my first brand-new vehicle from her -- and yes, precisely what I wanted, and more! Frankly, I could not be happier with my experience, and I am a customer & advocate for life. If you're on the fence, then trust me, go ahead and take the step out to Naomi's side -- you won't be disappointed!

Keith in the service department was great. He addressed all of the issues I was having with my car and made sure it was done right. While they were fixing one part, a hose was damaged which they freely admitted and then replaced. I really appreciated their professionalism and Keith s kind and helpful personality.

My sales rep, Josh Jones was the man. Helped me get into a 2018 Tacoma! He was really personable, not pushy and only wanted to help me out and give me what I wanted. I would definitely recommend him if you re looking for a new car.

Had an appointment late in the day for 20K mile service. Service Advisor Paige Keel was most professional , pleasant and efficient. The service was performed in a remarkably short time, which was unexpected and pleasantly surprising, getting me back on the road sooner than expected.

Top flight professionals, completely satisfied with my experience at
Hendrick Toyota!!!

It is the typical car dealership, maintenance, and repair shop. The wait area is nice. Most of the staff very nice. The children's wait/play area is disgusting. You would think they could spend a little more money to make it nicer. They have free coffee, water, and snacks with a nice size TV for viewing.

I had a wonderful experience purchasing a used car from Hendrick Toyota. The salesperson (Joe) was friendly, informative, and was never pushy. I can't recommend this team enough and I'll definitely be back when it is time to get another vehicle.

The waiting area is pleasant and the staff is very nice.

The sales team at Hendrick Toyota Scion of Wilmington is far above better than any dealership we have ever dealt with! We have shopped many places across the area, state and nation, and they are by far the best!

They went above and beyond the call of duty for a dealership. Making sure we were satisfied before the paperwork would be signed!

The service department is above any other! Brad, the Service Manager, always makes sure everything is done the right way, the first time!

We are a 3rd time buyer from Hendrick Toyota Scion of Wilmington and that is not changing anytime soon! I'm sure that number will grow again with our next purchase.

I could not have been more satisfied with my experience at Hendrick Toyota Scion of Wilmington. The sales staff was beyond helpful and very friendly. Overall, a very professional and clean environment. I would definitely go back.

My family has purchased many , many vehicles at Hendrick Toyota and we have always been pleased . We will continue to purchase there !!!

Was dropping my vehicle off Friday evening for a Saturday service. Lawrence, without my knowledge, was incredible in fast forwarding the repair/service and getting it done Friday night. Then calling me while I was still in Wilmington, just finishing a doctors appointment and saving me a trip back Saturday. WOW!!!! 200% satisfaction!!! Well above expectations!!
And doing it all in a humble, happy to help, friendly manner.
Thank you

Quick diagnosis of electrical issue (needed new battery), and expeditious execution of 25K service. Happy with Hendrick.

June, 2019 took newly purchased used car in for recall. Discussed transmission shudder issue and service adviser took care of it on extended warranty same day, and got me a rental car in case it was going to take longer than a day. Shudder issue is now gone. I'm a huge believer in the Toyota product, this dealer, and the the service adviser I dealt with.

The only reason one star is here is because I can't do zero stars. I have an issue with a direct relation to a recall they did and they wouldn't inspect the work to make sure it isn't their fault. They were persistent on having me pay a diagnostic fee if it isn't from their work. I asked them not to diagnose the vehicle and just to double check the work and theywouldn't

I bought a 2018 Toyota Camry on Tuesday. May 8th and had a very pleasant experience. My salesman, Gene Jewell gave me exceptional service. I would highly recommend the car and the dealership.

This was my first car buying experience at Hendrick Toyota. The sales department was wonderful and every effort was made to make things convenient for me. They provided me with a rental car when I had to bring the car in for a paint touch-up. I would certainly use them in the future for my next purchase. I will recommend Hendrick Toyota to everyone!

Always great customer service and friendly encounters at Toyota of Wilmington! They take care of your car and they treat you like a friend :)

Had a routine maintenance check up that was done quickly and professionally. Service department was friendly and efficient. Had a chance to talk with a sales professional that I have purchased a number of cars from over the years, and looked over the new inventory and enjoyed my visit.

Excellent customer service. Clear explanations, responsive to issues, and very helpful to accommodate needs while waiting. Seven years of consistent excellence. Hendrick team really understands customer service!

I had a great experience at Hendrick Toyota. I had a maintenance notice appear on Sunday, I called early Monday and the Service Dept scheduled me for 2:30 that afternoon. I was in and out in under an hour. Thanks to a Great Service Dept and staff

Quick and courteous service.

Most of the patrons had on face masks. I noted that very few of Hendrick's employees wore them. Are you not concerned about the health of your workforce and your customers?

Hendrick provided me with the most informative and relaxing new car purchase I've ever had in 40 year of driving. I love my 2014 Prius. I can't say enough about it. Quiet, more roomy than I originally thought. Comfortable. Drives exceptionally well & has plenty of power for a 4 cylinder engine...which gets between mid-40's-50 MPG!
Thank you for everything!
Kenneth S. Nickerson

Such an enjoyable experience! Matt Leach helped my husband and I find our perfect family vehicle. After arriving to see one vehicle, we told Matt our needs and desires. We left with a better understanding of what we were looking for. A few days later Matt found a vehicle that fit all of those needs and offered to transfer it to his store at no cost just so we could see it. We drove down that same day and put a down payment on it!! I never felt pressured and always thought Matt had our best interest in mind! I would definitely recommend!!

Bob Hodges is one of the most knowledgeable, helpful, and friendly salesmen I ve ever had the pleasure of meeting. He was accommodating and made me feel comfortable throughout our meeting. I Highly recommend you deal with him if you want someone that is extremely intelligent and honest that respects you and listens to your needs.

Looking to replace my 10 year old Tundra with a newer model with some of the newer safety features. I had an experienced salesmen who understood my wants and needs. I found exactly what I wanted and was able to work with Hendrick Toyota to get close to the price I wanted to pay. I was not pressured into buying anything I didn't want or needed. Great experience from beginning to end.

I had a part to pick up and didn't realize that the Service Department wasn't the area for this. After waiting for someone to be free for about 5 minutes, I had to approach him for assistance.

There was a wonderful young woman that actually took me to the parts department after his "right around that corner" directions added more time to my visit, and the guys at the parts counter were lovely which is why they get a 3 and not a 1.

We worked with Brian Gottry on selecting a 2021 Toyota Avalon Limited and couldn't be more pleased with our experience. Brian was a pleasure to work with and very patient in answering all of our questions. His product knowledge is outstanding and his positive attitude and pride in selling Toyota cars is impressive.

If you want a professional who puts the customer first and is totally honest and wants you to be happy with your choice, Brian is your guy.

Cliff and Mary Howard

The salesperson we dealt with was professional and helpful! The service was efficient and finances were explained thoroughly. We love our car!

Took my car on time and explained exactly what would be done to it. They found 2 items that needed addressing and came out and asked it I would like to have it done, no pressure. At the end, explained a few items that they were going to pay extra attention to next time. I appreciated the heads up. Very professional reliable friendly service.

I have been taking my car here since I purchased it. Online scheduling is very helpful! Great service!

Tom was great. He handled everything like a pro should.

Customer service with the service team has really gone down hill at this location, very impersonal, the representative that worked with me made me feel like my concerns were invalid and was very dismissive. I will not be giving them any business with future vehicles

Josh Jones is my sales guy however it has never felt like he was selling to me!
I m on my second vehicle now and I wouldn t go anywhere else.
So in a nutshell go ask for Josh and he will help you throughout the whole process!

I love all the people at Hendrick Toyota they make it a great experience!

Everyone was very nice and helpful. They re exceptional at explaining the process and how everything works whether it s financing or walking us through the options on the vehicles. This is our 4th vehicle we ve purchased through Hendrick Toyota of Wilmington and it s the only place we ll go. After 2 prius and a 4Runner we re giving a rav4 a try. Happy wife happy husband.

Buying a vehicle here is great! However, If you take your vehicle to be serviced here, even with an appointment, you will be waiting 2 hours or more. Every time I've had my vehicle serviced here (routine oil change, tire rotation) it has taken them in excess of 2 hours to complete the job. Everyone is very polite, just not quick.

I came here to view a used tundra that is listed on the website and was disappointed to arrive and find i am being shown a under construction vehicle that had not been cleaned yet... This is quite a agressive sales move, made me feel the sales person wasn't fully aware of the vehicles condition being was not able to test drive or fully access the interior. Left me concerned with potential corners that could be cut in order to rush the vehicle to point of sale. I went to carmax less than a mile up the road and found what i would wanted there.... Clean on arrival, disinfected, detailed and finished with presale services prior to my arrival.

Service adviser was knowledgeable and very helpful. Service was faster than I have expected.

The Customer service at Hendrick Toyota of Wilmington is fantastic. The Showroom and the garage are so nice I didn't even think I was in a car dealership. I got the car I wanted and also some great additional services at no extra costs. I would recommend Hendrick Toyota to anyone. I love my new Corolla.

Got everything taken care of in a hour. Great service team

Hendrick's employees were very accommodating and friendly as I drove into the bay for my Highlander's 5000 mile check up. Even though it wasn't scheduled, I did request an inspection which was done promptly. Fluid levels were topped off, oil changed, tires rotated, yearly inspection, and a free carwash! I appreciated the explanations that Frank gave me when I ask questions. He was very knowledgeable about my Highlander and explained everything very well. The service department finished more quickly than I expected. Great customer service. A+ to Frank and service department.

I regularly have my 6 month checkup on my highlander at hendricks. Each time they have been thorough , on time and the work done completely satisfactory. Keep-up your great service!!

Waited 1.5 hrs before even starting service on my car. Service that I requested upon scheduling my appointment was not listed on initial work request. Will have to schedule another appointment to have initial work request completed. Maybe easier to drive to Lexus in Charleston to have service completed.
.

Wonderful dealer to have service done. Nice people that care about the vehicle and won't run up your bill.

Great experience. Service was completed quickly and correctly. Drew,
service advisor, was friendly and kept me up-to-date on progress.

I waited 4 hours for an oil change, tires, and an alignment. After making an appointment and arriving early. The next morning driving to work I noticed my car pulling to the right. I'm back again and I've been waiting for an hour so far for them to fix it. No apologies or anything. This has been a dreadful experience.

Excellent customer service that gave detailed information about repairs needed on my vechicle before repairing! Definitely recommend Toyota Service Dept! And I am still just as happy with my Prius since the day I drove it off the lot in 2012!! Thanks Toyota of Wilmington!

This is the type of dealership I'd like to work for I'm relocating to area in June I will be going by there inquiring about a job

I found the perfect vehicle and was pleasantly surprised how smooth the purchase was. The sales and service team went above and beyond to help me out!

Service and sales dept are second to none. If looking to buy, see Brian Gottry--he's the BEST!

The team at Hendrick made the purchase of my 2016 Prius painless. I believe I received a fair price and they went the extra mile to switch the vehicle from the tire repair kit to a real spare tire. During the period while we were waiting for the spare tire special order to arrive, they communicated status and made sure we were satisfied.

Everyone was very professional, and genuinely sincere. They have earned my business with how they helped me.

Joe Honeycutt is attentive to my concerns when I m hearing a funny noise or needs quick turn around.